Why a This When You Can Have a That?

“Just as you need to understand customers’ needs, values and wants, you also need to have pride in your business and the quality of your products or services,” Richard Forest writes in a LinkedIn post. “When a customer agrees to a sales conversation with you, they’re probably seeking advice, and it’s your responsibility to provide this advice, based on your specialist knowledge.” Skilled sales people, Forest posits, begin by concentrating on a vision of what the customer ultimately wants as an ideal outcome.

But, what if the best means of achieving that outcome is one the customer isn’t aware exists as an alternative? As a content writer, I was taken by an ad in the AARP Magazine, titled “Why have a stairlift when you can have a Homelift?” The article* begins by summarizing the limitations of a stairlift (it won’t carry a walker or wheelchair; it’s slow; it can fit in only one spot in your home, has noisy vacuum system, requires a machine room), going on to suggest an alternative solution the buyer probably hadn’t considered – an elevator.
*There are a number of vendors of home elevator vendors – I’m merely using this particular ad to make a point about marketing techniques.

“Now, more than ever, clients are looking for firms with a distinct and differentiated point of view (POV) on how to solve the pressing business problems they face,” rattleback.com explains. “Buyers don’t want to waste time on solutions that aren’t a good fit,” forcemanagement.com points out.  When a product or service is new to the marketplace, simple claims are typically accepted by buyers, marketing maven Eugene Schwartz posits.  “As the market matures, and the same promise is made over and over by different providers, the market progresses to a new level of sophistication. Marketers need to enlarge their claims. As the market reaches a third, even more advanced, level of sophistication, it becomes necessary to market through unique value propositions.”

Blogging has “come into its own” as an important marketing tactic precisely because it is so prospect-centered, we realize at Say It For You .Through pull marketing, blogs connect those in need of solutions with precisely those who can provide those solutions. But with so many alternative solutions available, the key to content marketing success may lie in posing the question: “Why buy a this when you can have a that?”