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Blog About Both Kinds of Goodwill

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Fountain pen writing GoodwillWhen you’re looking to buy or sell a business, Troy Patton of Archer Investments explained at the Financial Planning Association, one really important factor to weigh is goodwill.  How much of the business’ goodwill is “enterprise” and how much is “personal”?

Professional business valuator Linton Kotzin agrees. “Segregating the intangible value of a company between personal and enterprise goodwill is becoming increasingly relevant,” he says, explaining that personal or professional goodwill attaches to a particular individual, while enterprise goodwill is derived from the characteristics of the business itself, regardless of who owns or operates it.

Content marketing through blogs needs to consider both those aspects of the company’s – or the professional practice’s goodwill. There are many different possible forms a blog post can take, of course. Hubspot, in fact, lists no fewer than 44 “fantastic types of content”, including:

  • How-to’s
  • Case studies
  • Charts and graphs
  • FAQs
  • Question/answer sessions
  • Guides
  • Glossaries
  • Opinion pieces
  • Surveys
  • Quotes
  • Quizzes
  • Book summaries

Patton’s presentation on valuing a business or practice, though, made me realize how important it is for us blog content writers to focus on creating “goodwill value” on both the enterprise front and the personal front.

Blogging for business has the potential to reach different groups, including new (recent transaction) customers, repeat customers, other companies’ customers, potential customers, and strategic partners (including vendors, colleagues, professional associates).

All of those readers need to know about enterprise value. In other words, have they come to the right place to find the particular kind of service or product they need, and is that product or service competitively priced and of good quality?

But that’s only the half of it. It’s the personal goodwill that’s going to invite readers to “connect” and “buy in”. If you’re to enjoy any success in content marketing through business blogging, I’m convinced, personal goodwill needs to be operative. Not only must searchers see your blog as a go-to source for ongoing information (the enterprise value of the business), but they need to feel engagement with the people who provide the product or service. Of course, the typical website explains what products and services the company offers, who the “players” are and in what geographical area they operate. The better websites give at least a taste of the corporate culture and some of the owners’ core beliefs.

Blog about BOTH kinds of goodwill!

 

 

 

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In Business Coaching or Blogs, It’s All About Time, People, & Production

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hWhether things are going wrong or right for an organization or business almost always has to do with time, people, and production, explains executive and corporate coach Kim Stoneking. Are the people working well together?  Is everyone’s thinking aligned on best practices for that business or practice? Is work completed on time?  Are the products and services of the very best quality for that market and price point?

You may be sure those are the very questions going through the minds of online searchers as they begin reading your blog posts to learn about your company or practice. Of course, the typical website explains what products and services the company offers, who the “players” are and in what geographical area they operate. The better websites give at least a taste of the corporate culture and some of the owners’ core beliefs.

But it’s the continuous business blog writing that “fleshes out” the skeleton, describing those things that make any company or practice stand out from its peers. The blog is where readers can gain a deeper perspective about the time, the people, and the production. For every fact about the company or about one of its products or services, a blog post addresses unspoken questions such as “So, is that different?”, “So, is that good for me?”

It’s interesting to me, after all these years as a blog writing trainer, to see all the things the process of producing a corporate blog tends to reveal about the people in that company and how they manage time and production.

I often begin by questioning the blogging client: “If you had only 8-10 words to describe why you’re passionate about what you do, what you know, and what you sell, what would those words be?”

And what I’m finding is this: the very process of creating content to “put out there” in your blog forces you, the business owner or professional practitioner, to keep answering the question “What-do-I-want-my- business/practice-to-be-as-it-grows-up?”

In business coaching or blogs, it’s all about time, people, and production!

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Trying for Incomplete in Blogging for Business

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one piece of a whole“In blogging, it’s important to blog about a particular topic without being complete,” says Lou Dubois in Inc. “If it’s conversational as a blog is supposed to be, you get a chance to say one thing or one idea, and then it’s your customer’s turn to talk or respond.”

“Successful bloggers are focused on their audience and readers as they move out from behind the podium,” says Liz Strauss. “They come in with a beginner’s mind and aren’t afraid to say ‘I’m learning’ as they talk to others and improve.”

That “beginner’s mind” thing really struck a chord with me.  Nine-plus years ago, when I was an experienced writer but very new to blogging, I would attend seminars, read blogs and books about blog content writing and then share that material with readers even as I was learning it myself. (And that, as Paul Harvey used to say, is “the rest of the story” of the Say It For You blog.)

The idea of blogging about your topic (your business or practice) without being complete is an important one on several counts:

  • You cover one aspect of the topic, then link to another blog content writer’s comments about the subject you’re covering, showing that you stay in touch with others in your industry or profession.
  • You leave room to cover other aspects of the topic in future blog posts.
  • Your readers are “learning along with you,” rather like a travel agent who’s experiencing a location for the first time, along with her group.
  • Readers have reason to “put in their two cents”.

The “beginner’s mind” template might appear at first to be a direct contradiction to a piece of advice I often offer to clients and blog content writers, which is to establish themselves as thought  leaders in their field.

Actually, there’s no contradiction.  As business owners or professional practitioners (or perhaps as the blog content writers for those clients), we need to come across as “real”.  Yes, we have knowhow and experience to share, but, along with our readers, we learn something new every day.

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The Royal “We” in Business Blogging

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“When Roman consuls spoke of public issues, they did so on behalf of all those with whom they shared power, and Royal Gold Crownso they used the royal pronoun ‘we” instead of the singular,” Doug Lennon explains in The Little Book of Answers.  Then King Richard I began to use the “royal we”, implying that he was speaking for his subjects as well as for himself. It’s improper, Lennon cautions, for nonroyals to use the plural.  (That’s why, when Margaret Thatcher referred to herself as “we”, she incurred nothing but ridicule.)

Why, then, do I so like for Indianapolis freelance blog content writers to express themselves as “we”?

  • Using first person pronouns (“I” and “we”) helps keep the blog conversational rather than either academic-sounding or sales-ey.
  • “We” shows the people behind the posts, introducing the personality of the business owner or team ready to serve customers.
  • Using “we” allows statements of opinion, establishing the business owner or professional as a thought leader:  “At ——-.we believe…”  “Here at ———-, we always…”  “At ______. We’re convinced that….”
  • We freelance blog content writers “speak” not for ourselves, but on behalf of the companies and professional practices we’re marketing. Richard I spoke for his subjects; we’re writing for our clients.

On the other hand, shouldn’t content creators learn anything from the icy reception Margaret Thatcher earned by using the “we” word? Yes, but it’s got little to do with putting ourselves – or our clients – out there as royalty.  In fact, all content writing for marketing blogs is second person-driven, meaning that it’s all about the “you”s (the targeted readers who are the potential customers) and their wants and needs.’

The royal “we” in business blogging just keeps things up close and personal!

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Serving Up Different Varieties of Posts in Your Business Blog

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I don’t know about keeping up with the Heinz 57 standard, but business blog posts do come in different varieties. It’s generally a Close-up of old armaments in male handsgood idea to toggle back and forth among those varieties over time, just to keep repeat visitors engaged (and yourself from getting bored).

Rich Brooks of socialmediaexaminer.com certainly concurs.  In fact, Brooks suggests blog content writers add some of the following “arrows” to their blogging “quiver”:

  • How-to’s and tutorials
  • Resources and link lists
  • Cheat sheets
  • To-do’s
  • Reviews
  • Controversial posts
  • Interviews
  • Series
  • Case studies
  • Stats
  • Daily roundups
  • Breaking news
  • Personal stories

Rather than asking yourself, each time you’re ready to blog, “Now, which variety should I use today?”, I teach newbie content providers, the blog posts for any company, professional practice, or organization can be planned around key themes.  Those themes are fixed ideas that form the basis for blog posts.  Then, what you’re doing in any one post is filling in new details, examples, and illustrations. Having this “quiver” of formats from which to select a style that fits then becomes quite a help for any business blogger.

The other thing about having a variety is that (as I know from having been a teacher for many years), readers have different learning styles and different preferences.  That’s why it’s such a good idea for marketing blogs to use a variety of styles and materials.

Have YOU other “arrows” to contribute to our collective blog writers’ quiver?

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