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Business Bloggers Can be Authors of Defining Moments

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bloggers as authors of defining moments

In The Power of Moments: Why Certain Experiences Have Extraordinary Impact, authors Chimp and Dan Heath posit that there are certain brief experiences which jolt us, change us, and elevate us. What if a teacher could design a lesson he knew students would remember twenty years later, they ask.  What if a manager knew how to create an experience that would delight customers?

And what if (reading this book made me ponder), we knew how to create content that would delight readers and emblazon our clients’ brands in  prospects’ and customers’ minds and hearts? Isn’t that, I asked myself, really what this business blog marketing thing is all about?

When people assess an experience, the Heath brothers explain, they tend to forget or ignore its length and rate it, in retrospect, based on the best or worst moment (“the peak”) and the ending. Translated into the construction of a marketing blog post, while it’s the keyword phrase that starts the job of getting the blog found, a big part of blog content writing, I’ve found, involves getting what I call the “pow opening line” right.

The opener might consist of an anomaly (a statement that, at first glance, doesn’t appear to fit). Or, the opener might be a bold assertion or “in-your-face” statement. The “pow” opener puts words in readers’ mouths – when talking to others about this topic, readers will tend to use the very words you will have, figuratively, “put in their mouths”. Seth Godin’s “There are actually two recessions” is a perfect example of impactful, thought-changing discussion-piece openers.

The Power of Moments authors talk about ”flipping pits into peaks”, turning customer complaints into positive, memorable experiences.  You want to get things wrong, then have customers bring those mistakes to your attention, so that you can create a memorable “fix”. For us blog content writers, the lesson is this: writing about past business failures is important! True stories about mistakes and struggles are very humanizing, adding to the trust readers place in the people behind the business or professional practice.

Readers, I explain to business owners and practitioner clients, even the ones who have subscribed to your blog, are not going to peruse, much less study, every word in every one of your blog posts, however relevant the information, however artfully worded.  What we’re shooting for as blog writers is to be authors of defining moments for readers rather than merely waiting for those moments to happen!

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In Business Blogs, Quotations Can Be a Good Idea

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Quotation MarksHow good an idea is it to use quotations in your business blog? Very good, once you allow for certain caveats. You can use a quote to:

  • reinforce your point
  • show you’re in touch with trends in your field
  • add value for readers (by aggregating different sources of information in one business blog)
  • add variety to your material
  • add to the authority of your claims

In “How to Use Quotes in Your Speech”, Andrew Dlugan says that a quotation is more powerful than simply repeating yourself in different words. But Dlugan offers a caution I want to emphasize to business bloggers: Avoid closing your speech with a quote. “Your final words should be your own,” he cautions.

I agree.  Curating the work of others (bloggers, authors, speakers) is a wonderful technique for adding variety and reinforcement to your own content.  Remember, though, when it comes to writing marketing blogs, you’re trying to make your own cash register ring.  It’s your voice that has to be strong throughout the post, so readers will click through to your website or shopping cart. (In the case of Say It For You ghost blogging clients, the blog writer must become the voice of each business owner or professional practitioner.)

“Depending on how you deliver the quotation,” Andrew Dlugan adds, “you can create anticipation, suspense, or drama.”  (As much as I’d like to imagine otherwise, “Abraham Lincoln once said” or “Microsoft founder Bill Gates once said…”, will probably capture more attention than “I always say…”.)

Dlugan offers a couple of warnings:  a) Don’t use a quote that everyone knows: you’ll receive no benefit from repeating it. b) Don’t overdo.

In blogging for business, quotations can be a very useful tool!

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No Need for Those Serious, Sometimes Fatal Effects

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Successful business illustration concept

“In recent months, the FDA has been talking with drugmakers, medical groups and consumer groups about ways to make (pharmaceutical) ads clearer and drive home the most important safety risks,” reported the Chicago Tribune on August 11th. As an example, reporter John Russell talks about Humira, the best-selling drug in the world, made by AbbVie of North Chicago.  While the video portion of the ad portrays an attractive, self-confident woman leading a very healthy and active lifestyle and modeling “that dress”, 35 seconds of audio informs viewers of all the “serious, sometimes fatal events” that can result from taking the drug.

While I’ll leave it to the FDA and the drug industry trade association to carry on their discussions about the optimal length of side effect warnings, I look at the issue from the point of view of a marketing content writer.

Just why do these ads, with 50% of their verbal content so negative, even frightening, work so well (at least well enough to entice pharma companies to keep shelling out millions of dollars to get them in front of consumers’ eyeballs)?

Science teaches us that visual content reaches our brains in faster and in more understandable ways than textual (or auditory) information. 40% of nerve fibers to the brain are connected to the retina (and not to the ears), Felicia Golden of eyeQ.com reminds us. In the Humira commercial, the images of that attractive woman doing yoga or dressing for a date cancel out, in large part, the awful list of drug side effects. (In fact, the fact that the effect of the warnings does get “cancelled out” is precisely the cause of concern on the part of the FDA.)

The main message of a blog is delivered in words.  Where the visuals come in, whether in the form of “clip art”, photos, graphs, charts, or even videos, is to add interest and evoke emotion.  People absorb information better when it is served up in more than one form.

There’s a second phenomenon to explore for blog content writers, which appears to contradict what we noted in the power of the visual portion of the Humira ad. The “negativity bias” refers to our tendency to attend to, learn from, and use negative information far more than positive information.

My experience with reading and creating hundreds, even thousands of different blog posts over the years tells me that if we blog writers can go right to the heart of any possible customer fears or concerns by addressing negative assumption questions even before they’ve been asked, we have the potential to breed understanding and trust.

If there are misunderstandings or negative myths surrounding our products and services, let’s get those questions – including the ones the readers don’t even know how to ask – out on the table. In the final analysis, I’m convinced, positive messages pack more power than negative ones. Add a visual, and you’ve got a winning formula!

 

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8 Ways to Find the Right Words for your Business Blog

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Open Dictionary And Reading Glasses“If you want to become a great writer, you need to understand how to choose words that will make your writing more vivid, precise, bold, original, and memorable,” says Stephen Wilbers in Writer’s Digest. People who write with authority,”Wilbers adds, “are people who pay attention to language.”

Wilbers offers 8 wordsmithing tips (every one of which we business blog content writers can put to good use):

  1. Be on the lookout for useful words.  That includes browsing the dictionary.  When you encounter a word you like, make it your own.  Consider its meaning and context and look for occasions to use it.
  2. Use a thesaurus to remind yourself of alternate ways to express an idea.
  3. Be as specific as possible.  Effective writing, Wilbers says, draws its energy from specificity, not from abstractions and generalities.
  4. Appeal to readers’ all five senses.
  5. Opt for action verbs rather than abstract nouns.
  6. Don’t trust modifiers.  Even when meant to intensify, they can diminish.  Try the sentence without the modifier.
  7. Avoid sexist language.  Instead of “his”, “her”, or “his/her”, use plural subjects.  “Good managers know their strengths and weaknesses.”
  8. Use natural language as opposed to formal or fancy language.

To keep blog posts both short and powerful, pay attention to word choice.  As Wilbers puts the matter, that can make the difference between “hooking your audience or pushing the reader away”!

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Don’t-Worry-We-Organized-Them-For-You Blogging for Business

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Cleopatra

“Turns out someone left a whole world of ridiculously interesting facts out there. Don’t worry! We organized them for you,” Mental Floss magazine editors assure readers. How? Well in the May-June issue, seemingly diverse pieces of information are organized by tens:

“10 Ways Beauty Gave History a Makeover: covers topics ranging from pharma discoveries based on ancient Egyptians’ eye makeup to Winston Churchill’s meeting with women’s magazine editors to frame the wartime rationing of textiles as the new stylish and patriotic fashion in dress; “10 Services You Never Knew You Needed” discusses gift certificates for unusual services, from lawn-mowing goats to grandma rentals.

Using a unifying theme to organize different pieces of information is called chunking. Chunking is, in fact, a good way for business bloggers to offer technical information in easily digestible form.

Just as the Mental Floss editors took separate anecdotes from history, and separate units of product descriptions, relating them to a unifying theme, bloggers can use chunking to show how individual units of information about their industry or business are related, perhaps in ways readers hadn’t considered.

Mental Floss is also using the “list” technique that is so very useful in freshening up blog post content: Starting with one idea about your product or service, put a number to it, such as “2 Best Ways To …,”  “3  Problem Fixes to Try First….”, or “4 Simple Remedies for…”

The point of the “lists”, of course, is to demonstrate ways in which your product or service is different, and to provide valuable information that engages readers and makes the information easy to grasp and retain.

In every business or profession, there’s no end, it seems, to the technical information available to consumers on the Internet. It falls to us business blog content writers, though, to break all that information down into chewable tablet form, helping readers make sense out of the ocean of information available to them.

Looking for information on a particular topic? Don’t worry, business owners can reassure their blog readers – we organized it for you!

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