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Authenticity Blogging

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Get personal on social media, is Justin Mack’s advice to financial advisors – to demonstrate that you’re unique, you need to explain what you care about and what it’s like to work with you. “The right mix of personal, educational, and corporate brand content can add great value to an advisor’s social media page.” What resonates strongly with prospects, Mack says, is “personal character, culture, and behind-the-scenes content. “Both current and potential clients want to see the people who power the firm more than the firm’s latest earnings success.”

Authenticity is powerful in blog marketing. “You can talk about your goals, background, mission, and products by simply writing and publishing posts,” Livia Ryan writes on.eonetwork.org. Ryan is talking about personal posts, but at Say It For You, we think her statement very much applies to business blogging: “Readers will be provided an intimate view of your journey and what goes into developing your products and services. Connect with readers, and you create potential customers.”

Real people are the key to authentic relationships, sproutsocial agrees. Consumers want to learn more about the people behind their favorite brands. Surveys show 72% of consumers report feeling sloser to a company when employees share information about a brand online. For that very reason, thehartford.com explains, “Your employees need to understand your company, its values, its goals and its priorities.”

Company employees’ contribution to blogging
At Say It For You, when I’m working with a company to set up a business blogging strategy and I’m training that company’s employees to post blogs, quite often I hit resistance, with employees seeing blogging as just one more task in a series of duties that makes their work load heavier. Still even if my team is going to be composing the posts, it’s crucial for the business owner to enlist the support of the employees.

  • Employees are the ones in the field and on the phone with customers and clients.
  • Employees know the strengths and best uses of their own company’s products and services.
  • Employees are the best people to , in conversation with customers. to elicit testimonials and anecdotes that can be used for blog content.

One combination tactic that quite often turns out to be just right is having professionally ghostwritten posts (to maintain the regularity and research needed to win search engine rankings), but with employees providing their very special touch when time and their regular duties allow.

Blogging for business represents an ideal tool for “getting personal” and earning trust, allowing business owners to express who and “what” they are – What makes them tick?  What “ticks them off” about their own industry? In short, business blog writing needs to be real. Being real, though, doesn’t mean being sloppy about grammar and spelling – or about properly attributing quotes and ideas to their sources.

There’s a balancing act between authenticity and brand, but there’s little doubt – authenticity is powerful in blog marketing!

 

 

 

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Food For Thought and For Blog Posts

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As part of positioning your business or practice as a go-to source of information, you want your blog content to arouse curiosity and interest, all the while amplifying awareness of what you have to offer that is unique in the marketplace. Not only do you want your own brand to be perceived as innovative, you want to actually become more innovative in serving your customers and clients. And, while you may not be involved in a food-related industry, this article in Mental Floss Magazine, in which Michele Debczak traces the history of inventions that changed food history, might well trigger some content ideas for your blog….

1874 –
American doctor Samuel W. Francis received a patent for his spoon-fork-knife hybrid. The new utensil didn’t take off until the 1950s, when Hyde Ballard trademarked the name spork and the plastic revolution made it easy to manufacture.  What devices – or what processes – help make your product or service more convenient for users?

1905 –
Robert J. Barkley of Kansas had created an egg carton, obviating the necessity of counting and of the danger of breaking the eggs by frequent handling. The Bartender’s Guide to Batching describes an efficient way to make sure that in busier times, every customer receives a quality and consistent drink. Streamlining your delivery service can increase your website’s sales, SellerExpress advises. What steps does your business or practice take to make things convenient for users?

1928 –
In 1928, Iowa inventor Otto Rohwedder filed a patent for a machine that sliced entire loaves of bread at once. Kleen Maid Sliced Bread debuted on July 7, 1928. The day before, the Constitution-Tribune published a glowing endorsement calling the product “the greatest forward step in the baking industry since bread was wrapped”. (That copy is believed to be the origin of the phrase “the greatest thing since sliced bread”.) Consumers prioritize saving time, effort and money. A “tutorial” in your blog can suggest ways for readers to accomplish a task in less time and at a lower cost.

1933 –
As Dow Chemical lab worker Ralph Wiley was cleaning equipment, he noticed a thin plastic film had formed inside a vial. The material naturally adhered to surfaces and blocked water and oxygen molecules. Originally used to protect military fighter planes and car upholstery, the product was renamed Saran Wrap after Wiley’s boss’ wife Sarah and daughter Ann. An “innovative blog” describes trends in your industry, handy statistics, and useful advice to readers, as well as highlighting innovations your own business or practice is introducing.

1945 –
Raytheon Company engineer Percy LeBaron Spencer was visiting a lab testing microwave-producing magnetrons when he noticed that the candy bar in his pocket had melted. His dry-cleaning bill ended up being a small price to pay for the flash of inspiration he had that day. As the story goes, Spencer sent out for some uncooked popcorn, and when it popped in front of the active magnetron, Spencer realized that microwave radiation could be used as a quick and convenient heat source for cooking. Later that year, he filed a patent for the microwave oven. By introducing readers to the people behind your brand, you “humanize” your blog content, helping readers feel a connection to your company or practice.

Your business or practice may not be directly related to food, but these tidbits about inventions that changed the food industry might well trigger some blogging “food for thought”!

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The Good and the Bad of Fillers in Blogs

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Fillers are words that add no substantive meaning to a sentence and merely fill the space, Wordvice.com explains. Whether you’re writing a journal article, a research paper, a dissertation, or a blog, creating sentences that are strong and concise is important in conveying your message to your audience.

Wordvice.com offers three examples of sentences that can be shortened by eliminating filler words:

  • “There is an octopus sitting on top of my car.” (Better: “An octopus is sitting on my car.”)
  • “This is actually an interesting question.” (Better: “This question is interesting.)
  • “In order to apply the new method to our entire system, perhaps we should perform a local test.” (Better: “We should perform a local test before applying the new method to our system.”)

In speech, grammarly.com notes, while fillers such as “ums” and “uhs” don’t add meaning to your statements, they do allow you to take a second to think about what to say next. In writing, though, unnecessary adverbs and empty phrases add length but not substance.

Filler words and phrases commonly used in writing include: basically, just, really, highly, needless to say, in my opinion, okay, totally, and literally.

Blog content fillers and SEO
Unfortunately, blog content writers often insert fillers for the sole purpose of increasing the word count of each post. Based on the perception that search engines use article length as a ranking signal, writers intentionally use word fillers to “plump up” their content with an eye to SEO.

Since search engines do measure reader time on site, instead of fillers, writeonline.io suggests “grease-slide copy”, which are phrases that create smooth transitions between paragraphs and sentences and keep readers on the page.. Grease slide text might include questions such as “Have you wondered why…..?”i..Ever noticed how…..?” “Want to know a secret…?” or provocative statements such as “Be honest….” or “We’ve all done it….”

Problogger.com ,  meanwhile, suggest “killer fillers”, which are shorter posts requiring less original in-depth research, including guest posts, interviews,  link roundups, and reader discussions.

At Say It For You, we have found, the most effective length for any one blog post is as long as it takes to show readers that “right here” is where to find answers. I teach the importance of keeping a very specific focus within each post, avoiding either extraneous words or extraneous material.

“Fill” your blog with valuable, “killer”, content, but avoid fillers that have little value to add.

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In Blogging, a Thesaurus is Handy, Yet Must Be Handled With Care

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When she got to college, now-seasoned author Jennifer Blanchard relates, she learned that her obsession with her thesaurus was, in fact, a problem. Jennifer had tried to impress the editor of the college newspaper by using a variety of big words in her article,  but was soon taught that not all synonyms are created equal.

Still, when it comes to blog marketing, there’s no denying that word choice can, as the Palm Beach Content Company points out, “make the difference between a compelling post that converts and a boring one that drives readers away”.

With Webster’s Thesaurus of the English Language occupying a place of honor on my own Say It For You bookshelf, I can attest to both the usefulness of this little reference book in varying the vocabulary I use in blogging for business – and the pitfalls…

Here are just a few examples of everyday word pairs which my thesaurus offers as synonyms, but which could not be interchangeable in blog content:

Decide/ solve
Online searchers are searching for products or services to help solve problems they are experiencing. Each prospect must decide which of several solutions to implement.

Workmen/ artisans/ craftsmen
A workman or worker does labor. Artisans are skilled laborers who use tools and machinery to create projects designed for aesthetic appeal, while craftsmen are skilled creators of functional items..

Load/ cargo
A load is a burden or weight to be carried, while cargo is freight carried by a ship or plane.

Resource/ substitute
While a substitute is something a consumer sees as the same or similar to another product or service, a resource is material that (or people who) help us satisfy needs.

Alone/ lonely
Being alone is a physical state of being by yourself, while being lonely is an emotional state.

Award/ reward
An award is typically give in public as a recognition of achievement. A reward may be a cash prize or simply a positive result of an action.

Handle/ manipulate
Both these words imply touching or moving something with one’s hands. However, the wrd manipulation has negative connotations, such as people taking advantage of others.

Renowned novelist Stephen King didn’t think content writers should use the thesaurus, famously saying that “any word you have to hunt for in a thesaurus is the wrong word”.

The opposite view is expressed by the Myovient English Learning Center: The most common use of a thesaurus is to avoid word repetition, and to identify replacements for words that seem too common or dull, creating texts that are more interesting because of the richer language that is used.”

Two things are true in blogging: A thesaurus is a handy tool. A thesaurus must be used with caution.

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Sharing Wisdom from the Greats in Blogging for Business

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How did Chrysler, which not too long before had needed government-backed loans in order to survive, transform itself into a partner coveted by Daimler (the gold standard of European car makers), becoming the most profitable car company in the world? In his book Guts, Robert A. Lutz, Chrysler’s product-development genius answers these questions and many, many more.

For us blog content writers, there are several valuable lessons to be gleaned from this book by a business “great”:

The power of being personal:
Lutz lists his own credentials in the following order: parent, citizen, taxpayer, employer, alumnus. Guts is about Lutz himself as much as it is about his company, and that’s precisely what lends power to the narrative.

One interesting perspective on the work we do as professional bloggers is that we are interpreters, translating clients’ corporate message into human, people-to-people terms.  That’s the reason I prefer first and second person writing in business blog posts over third person “reporting”. I think people tend to buy when they see themselves in the picture, but even more so, when they relate emotionally to the people bringing them the message.

  • The power of recounting past struggles
    The very name of Lutz’s book, Guts, speaks to past struggles, to hardships overcome. At Say It For You, I recommend including some How-I-Did-It posts in the blog marketing plan. There are several reasons that sharing secrets and failures helps readers relate to a business or practice:

    True stories about mistakes and struggles are very humanizing, adding to the trust readers place in the people behind the business or practice.

  • Stories of struggles and failures can be used as a means to an end, using the special expertise and insights you’ve gained towards solving readers’ problems.
  • Blogs also have a damage control function.  When customer complaints and concerns are recognized and dealt with publicly (there’s nothing more public than the Internet!), that gives the “apology” – and the remediation – a lot more weight in the eyes of readers.

    Does it help to share wisdom from leaders in your own industry or profession in your blog?
    When you link to someone else’s accomplishments or remarks on a subject you’re covering, that can have two important positive effects: reinforcing a point you want to make and showing you’re in touch with trends in your own field. Obviously, as with all tools and tactics, “re-gifting” content needs to be handled with restraint.

To me, though, the biggest advantage of sharing others’ wisdom in your own content, is that you’re showing that you’re excited by the insights you’ve gained, and you want your readers to benefit as well.

Sharing wisdom? Go ahead, I say. We can never have too much inspiration.

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