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Speaking Their Language in Content Marketing

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“I stepped up to the deli counter and gave my order: “Eight ounces of turkey breast, please.” “We don’t sell by the ounce, only by the pound,” the clerk informed me. “So, can I get half a pound of turkey breast?”  “Sure!” (from Reader’s Digest Dec./Jan issue’s “All in a Day’s Work”)

 “In order to write an effective sales page, it’s absolutely critical to speak the language of your target market,” Joey van Kuilenburg writes in Linkedin. Drafting a list of everything you know about the people you want to reach and constructing a profile, is his advice to content marketers. Pay attention to the terminology they use, van Kuilenburg adds, including phrases and word choices. (By joining social media groups in which they are participating, asking questions, and carrying on conversations with followers, you can get a feel for their ways of expressing themselves.) “Using terms, words, phrases and acronyms that your audience themselves use, will result in your audience feeling connected and included in the conversation,” BrainyGirl Kim Garnett says.

Your own language, meanwhile, can help audience members truly understand and imagine what you are saying, the University of Wisconsin tells students.

As content writers, we know at Say It For You, before we can position any client within the marketplace, we absolutely must study the surroundings of that client’s target audience. Planning content involves thinking about how “they” (those readers, not the average readers) are likely to react or feel about any chosen approach to the subject at hand.

As content marketers, our message to the business owner and practitioner clients who hire us is this:

Your business or practice can’t be all things to all people. Everything about your blog should be tailor-made for your ideal customer – the words we use, how technical we get, how sophisticated the approach to a subject, the title of each blog entry – all must focus on what together we learn about your target market – their needs, their preferences, their questions. – Only secondarily is it important to discuss how wonderful you and your staff are at satisfying those needs and preferences.

Helping our clients define their audience is the first step in the process. Are they more likely to ask for a pound or for eight ounces of that turkey breast? 

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Content to Win Search, Not the Lottery

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“There’s no shaking it. Your chances of winning the lottery are extremely slim.” The Associated Press patiently explained after the Mega Millions jackpot had climbed to more than a billion dollars, the largest in U.S. lottery history.” (Since the article was published, someone in Florida did, in fact, win the jackpot.)

There’s a long list of rare events that are more likely than winning the lottery, the AP author explains, including the 1 in 15,000 odds of being struck by lightning once in your lifetime . In fact, it’s about four times as likely that you die in a car accident on the way to buy your lottery ticket than you are to win the lottery! (Depressing facts to all of us ever-hopeful lottery ticket buyers, to be sure.) Still, the article itself holds a valuable content writing lesson, which is that one very important function served by a blog is putting things into perspective.

When you think about it, the typical website explains what products and services the company offers, who the “players” are, and in what geographical area they operate. The better websites give at least a taste of the corporate culture and some of the owners’ core beliefs.  It’s left to the continuously renewed business blog writing, though, to “flesh out” the intangibles, those things that make a company stand out from its peers. In other words, it’s the function of the blog content to give readers a deeper perspective with which to process the information offered.. For every fact about the company or about one of its products or services, a blog post addresses unspoken questions such as “So, is that different?”, “So, is that good for me?” The facts need to be translated into relational, emotional terms that compel reaction – and action.

Blogging helps you build authority in your industry, WP Beginner explains. “It is harder to prove your expertise and authority on a subject if all you have is a five-page website selling your products/services. Adding a blog allows you to regularly publish content on topics related to your industry. This helps you establish authority and win users’ trust.

As content writers, we understand that online readers have access to more technically detailed sources than our blog posts.  Our job, though, is to help those readers (and that includes B&B prospects of our marketing blogs) make sense out of the ocean of available information.

In blogging for business, we’re trying to “win search” and win hearts, not overcome enormous odds and win the lottery. But to truly overcome the still substantial odds against getting noticed, content writers must focus on putting avalanches of information into focused perspective.

 

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Blog to Bring it Home

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One in five media journalists lives in New York, Los Angeles, or Washington D.C., the New York Times reports. “This is a huge loss for regional journalism as local stories—what’s happening in our own communities, towns, and regions, is arguably the most important for our everyday lives,” Alison Hill mourns in Writer’s Digest. 

“One of the most common – and most effective – ways to get consistent hits on your blog is to tie your content to current events,” Ray Access suggests. “If you’re writing about food poisoning, for example, tie that in with the latest headlines about cruise line food poisoning outbreak,” The practical suggestion Ray Access offers to content writers is to get in the habit of scanning headlines of a daily news website, using “newsworthy keywords to get a search engine’s attention”..

When it comes to engaging readers’ attention, at Say It for You, we take the Ray Access general concept a step further, recommending tying blog content, wherever possible to local events and issues.

(Communication policy scholar Christopher Ali explains that “localism” (can be spatial, based on geographic location, or based on shared interests. While many of these Say It for You blog posts have been focused on the importance of understanding your “community” in the sense of your target audience – wherever they may be located – today I want to focus on the home town meaning of “local”.)

Getting personal is a huge element in the success of content marketing. A huge part of engaging readers is reflecting and even directly alluding to current happenings and concerns in the local community. What’s more, people tend to be comfortable associating with professionals and business owners who give back to the local community and who are actively participating in home town events.

The more focused a blog is on connecting with a narrowly defined target audience, the more successful it will be in converting prospects to clients and customers. “Leverage your community, Susan Solovic of Constant Contact advises. Blog marketing, we teach newbie content creators, is really nothing more than “meeting” strangers and helping to turn those strangers into friends.  Blogging really is all about community!

Blog to bring it “home”!

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Blog Marketing – Defining to Attract

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In a Schwab benchmarking study for Registered Investment Advisors, it was found that firms who had documented an ideal client persona for targeting their marketing efforts attracted 42% more new clients. “In order to drive growth over the long term, any company has to understand what type of person they are perfectly designed to serve,” When providers focus on the unique needs of their target audience, they can develop an experience that is perceived as valuable by those clients, was the takeaway.

That advice about targeting your market is right on target for content marketers, we know at Say It For You. Your business or practice can’t be all things to all people. Everything about your blog should be tailor-made for your ideal customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry, all must focus on things you know about your target market – their needs, their preferences, their questions – and only secondarily on how wonderful you and your staff are at satisfying those needs and preferences.

To go about creating an ideal client persona, Schwab urged its advisors to:

  • identify favorite clients, clients who are engaged, profitable, and loyal, and from whom “you get real joy and energy”.
  • create a composite of the best characteristics of those clients, identifying commonalities such as concerns, personality traits, communication preferences.
  • create a value proposition that “resonates with that composite profile”. Paint a picture of why those clients will look back and be grateful they made the decision to work with you.”

Ten years before that Schwab survey, I had shared insights from an article in the Journal of Financial Planning explaining that financial advisors have three basic roles:

  1. As listeners, advisors’ goal is to uncover and address the source of clients’ concerns.
  2. As connectors, their goal is to help clients connect the different aspects of retirement planning, and when necessary, connect clients with other professionals whose expertise they need.
  3. As resolvers, their goal is guiding clients to decisions.

In marketing, focus is everything. As content writers, we cannot position ourselves (or our clients) within the marketplace without studying the surroundings for our target audience. For blogs to be effective, they must serve as positioning and differentiating statements. We need to know our readers, and our readers need to know we know.

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How Not to Write a Letter or Blog Post

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“When you write a business letter to a stranger, never keep to the point,” is Anna Stevens Read’s tongue-in-cheek advice to authors. “Indulge in lengthy discussions – for all you know, the person may not have the average amount of intelligence.”

While dripping in sarcasm, Read’s piece actually emphasizes a number of important points which content writers of every ilk would do well to heed:

Keeping to the point
In a sense, focus is the point in blog content writing. At Say It For You, we firmly believe in the “Power of One”, which means one message per post, with a razor-sharp focus on just one story, one idea, one aspect of your business, geared towards one narrowly defined target audience. Decide up front what your point it, then stick to it, is our advice to content creators.

Respecting readers’ intelligence
Over-explaining is symptomatic of authorial insecurity, K. M Weiland tells book authors.  As a corporate blogging trainer, I agree. We have to assume our online readers are a) intelligent and b) by definition, interested in our subject. The University of North Carolina’s Writing Center is saying much the same thing, telling students to write their essays in a manner that treats their instructors as an intelligent but uninformed audience.

Addressing “what they want to hear”
“Do not ask yourself what your friend wishes to hear. If her interest is in clothes, describe your houseplants.” Uh-uh. At Say it For You, we teach that, in addition to having a focused topic for each blog post, writers must have a specific audience in mind, choosing the best evidence for that target audience.  Smart blog content marketers know there are many subsets of every target market group, and that not every message will work on every group. Is the viewpoint you’re presenting relevant to a current need or conversation or trend?

Providing variety
“Never think of variety or of what kind of letter you last sent in that direction,” Reads quips.
In blogging, as we continue to write about our industry, our products, and our services, we’ll naturally find ourselves repeating some key ideas. But it’s the different examples we use – of ways our company’s products can be helpful or the ways problems are solved using our services – that lend variety to our blog posts. In addition, variety can be offered in sentence and paragraph length, and in the layout of the post itself.

Careful use of humor
“These directions, faithfully followed, will soon save you from the nuisance of writing letters,” Reads humorously summarizes. As a blogging trainer, I admit to having mixed feelings about humor in business blogs.  While I’ve no doubt about the power of laughter to forge connections, humor has to be handled with care not to offend.

No, it’s not funny…..Keeping to the point, respecting readers’ intelligence, and providing variety – those are the very skills successful content creators must master.

 

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