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Featuring the Seconds-to-None in Your Blog or Newsletter

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“Secondary characters add depth and interest to the world your main character inhabits, helping to make the tale more memorable,” Ellen Bulkema writes in the writersinthestorm blog. As a source of support for the protagonist of a novel, secondary characters can also be used to present an obstacle or challenge, or to serve as teachers or guides. Supporting characters don’t need as much detail as you’d give to primary characters, Bulkema admits, but can help clarify the mindset and relationships in the setting.

In a business or practice, the employees, who, while seemingly “secondary” to the business owner or practitioner him or herself, are key to the customer experience. Featuring those players in blog posts and newsletters help humanize a company and create loyal fans. As Disney Parks’ Thomas Smith explains, “…we like to go behind the scenes to show the dedication and inspiration that make our park experiences so magical for our guests.”

A corporate blog is the “space for your company employees to help prospects , providing customers with practical solutions,,” greatcontent.com explains. “It will help customers relate to you even more because they will see human faces and names behind the blog posts.” Sproutsocial agrees. “Real people are the key to authentic relationships,  Consumers want to learn more about the people behind their favorite brands.”

At Say It For You, our writers understand that, because the employees are the ones in the field and on the phone with customers and clients, they know the strengths and best uses of the company’s products and services and it is they who can best supply the anecdotes that are so useful for marketing content. One way we involve employees is to highlight specific accomplishments in a blog or newsletter. When readers learn about an employee’s enthusiasm and how that person put in extra time and effort in serving customers, that cements the customer’s relationship with the company or practice.

Featuring those “seconds-to-none” employees in the company’s or the practice’s communications can be a gift that keeps on giving.

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“Facing Up” Blog Content is a Great Idea

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Webpages with lists of staff are often one of the most-viewed pages on a company’s website, yet some companies don’t have any people represented in detail, Karen Carlson of LRS Web Solutions regrets. “They say it’s too much work to maintain, they receive spam emails, or that they’re worried other companies will pilfer their best employees.” While acknowledging those very risks, Carlson emphasizes that “The bigger risk is leaving your business faceless.”

AARP editors agree, recognizing eight senators, among them Thomas TIllis of North Carolina caretaker for his grandmother, and Maggie Hassan of New Hampshire, caretaker for her son who has cerebral palsy. The photos, along with the stories, serve to make real legislators’ tireless efforts to improve the U.S. healthcare system.

“Today’s users want to do more than just purchase from a company,” Carlson explains. “They want to put faces with names.” At Say It For You, we translate that into “authenticity blogging“, using the content to provide readers an intimate look at what goes into providing your products and services. After all, it’s the employees who are in the field and on the phone with customers and clients. Although often employees see blogging as just one more task to make their work load heavier, my team members want to interact with those employees and, in fact, highlight their accomplishments and insights along with their photos.

For some business or practice owners, a combination blogging plan turns out t be just right, with my Say It For You team providing professionally written content, thus maintaining the regularity and research needed to win search engine rankings, but with employees providing their very special touch when their time and their regular duties allow.

Blog content marketing based solely on the features of products and services is simply not likely to work. Yes, for blogs to be effective, they must serve as positioning statements and describe a value proposition. But blogs cannot do that without connecting. Showing the “faces” and the people behind those faces has the power to “amp up” the connective power of marketing content.

“Facing up” your blog content is a very good idea!

 

 

 

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