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Are Errors Affecting the Effect of Your Content?

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“Six seconds is all it takes to catch a customer’s attention upon opening up your internet portal. Imagine if in that first six seconds, the first thing she notices are the spelling errors!” the Coggno Training Company cautions. When more than a thousand London social media users were surveyed, 42% of them reported that they would not buy goods and services from a business with misspellings in their ads.

“First impressions make or break a business,” JMK MarComm stresses,” and your written content is often the first impression potential customer have of your brand.”  “Quality grammar leads to quality writing,” Bryn Greenlhalgh, states in the Marriott Student Review at Brigham Young University.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the content writers they hire to bring their message to customers is this: Marketing content in social media posts and blogs can be less formal  than website content, but they should never be sloppy. Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

In both romance and  content,, trouble often arises in “pairs”, such as the words “affect” and effect” which I used in the title of this post  Two other pairs I find are often confused  are  “who” and “that” (“Who” always refers to a person; “that”refers to a thing.) and “between” and “among” (“between” refers to the space or difference between two things or people, while: “among” refers to the difference among three or more things or people).

Sure, there’s always spell check software and now AI-generated content, but sometimes, the best remedy for bloopers is a “day away” from creating the content, so you can “see it with a fresh eye”. 

Don’t allow errors in  your content to affect the effect it has in winning over readers!

 

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In Marketing, Punctuation Matters — a Lot!

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The best punctuation goes entirely unnoticed, even if it means breaking some rules, Sigl Creative reminds writers of marketing copy. The site offers a birds-eye view:

  • Periods, exclamation points, and question marks symbols mark the end of a complete thought. Periods are used the most, and readers will barely notice them.
  • Questions are great, drawing in the readers, posing a problem the reader wants solved.
  • Exclamation points, not used in formal writing, are appropriate for copywriting. You’re excited about your business, and you want the reader to be, too. (Don’t use too many, and never two in a row.)
  • Fragments (“Just. Like. This.”) break up the flow of words.
  • Em dashes (which interrupt a sentence with an idea) can be visually exciting.
  • Ellipses (a series of three periods) add informality, mimicking human speech.

But do these details matter?  Oh, yes! “You don’t want to distract your readers from the message you’re trying to send,” Jessica Perkins of Agility PR Solutions writes. Without proper punctuation, you can produce run-on sentences, dangling modifiers, or sentence fragments.

It’s not hard to find websites listing funny examples of how punctuation can lead to total misunderstanding, as I pointed out five years ago in this Say It For You blog:

  • A woman without her man is nothing.
    A woman: without her, man is nothing.
  • Let’s eat Grandma.
    Let’s eat, Grandma!
  • I have only twenty-five dollar bills.
    I have only twenty five-dollar bills.
  • I’m sorry I love you.
    I’m sorry; I love you.
  • The author finds inspiration in cooking her family and her dog.
    The author finds inspiration in cooking, her family, and her dog.

Anything that puzzles readers interferes with their interest and engagement, defeating the purpose of the content. In today’s competitive business world, content writing is a tool for “getting personal” and earning trust. As writers, we need to help our business owners express who and what they are, so that they come across as “real”. Being real, though, doesn’t mean being sloppy.

In marketing, punctuation matters – a lot!

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Oops! There Goes Another Misspelled Word

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The staff at my local grocery store obviously meant to convey the message that they don’t ACCEPT returns.  In fact, I found out later, the word “accept” did not make dictionaryscoop.com‘s list of 12 Most Common English Spelling Mistakes, which includes the words accommodate, apparent, acknowledgment, calendar, colleague, entrepreneur, led (past tense of “lead”), necessary, receive, successful, and withhold. CNBC adds conscientious, experience, guidance, occurrence, and fulfill.

“Spelling seems like such a minor thing,” Kathy and Ross Petras admit in the CNBC piece, “but It’s actually one of the most problematic issues we deal with in the business world.”  Bad spelling can put a dent in your professional reputation, the authors caution, citing a survey showing that 79% of recruiters and HR managers said spelling and grammatical mistakes “were the biggest deal breakers in job hunting.”

Along with spelling mistakes, grammar errors can make a content writer “look dumb”, as Brian Clark of Copyblogger emphasizes, pointing to your/you’re, it’s/its, there/their, and affect/effect.

“We’re all busy, and we all make mistakes,,” Clark admits, but if you want to be taken seriously, it’s important to get serious about grammar.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this:

Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. Blogs (as I’ve often taught) are more personal and more informal than formal letters or even home pages on websites, but they shouldn’t be sloppy.  Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

When it comes to common grammar mistakes, the pairs I find are most often confused are these:

Who/that

“Who” always refers to a person; “that” refers to a thing.

Between/among

“Between” refers to the space or difference between two things: “among” refers to the difference among three or more things.

Lay/Lie

“Lay” means to set something down; the verb “lie” means either to tell an untruth, or to assume a horizontal position.

Advise/Advice

“Advise” (with the “s” pronounced like a “z”) is a verb meaning you offer “advice” (counsel).

Allow the next spelling or grammar error to be something you find in someone’s else’s message, not your own!

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In Content Marketing, Hit Anything But the Ball Out of the Park

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“Cliches begin their lives as imaginative expressions and comparisons,” explains Richard Lederer in the Mensa Bulletin. But then, after repeated use, those phrases become trite, hackneyed, and lifeless, he explains.

For example, Lederer reminds content writers, you might hit:

  • the bulls-eye
  • the spot
  • the ball out of the park
  • the nail on the head

But your writing, he cautions, will turn out to be nothing more than “a yawn”. “Our hardworking English language means business,” Lederer reminds us, and we need to think about creating content that has impact without using expressions that are “dead as a doornail”.

Having devoted the last sixteen years of my life to wordsmithing blog posts at Say It For You, I know firsthand that variety can be the spice, not only of life in general, but of content.  Gray Matter, the Elevate blog, explains that the larger your vocabulary, the easier it becomes to break away from old thought patterns. We view our thoughts as shaping our words, but our words shape our thoughts, too. A large vocabulary isn’t for showing off – it should be used to expand your thinking – and that of your readers. There’s o much content out there – being boringly clichéd is a certain path to the bottom of the heap when it comes to engaging readers and converting them to buyers.

In addition to avoiding over-used expressions, content writers need to consider varying sentence length. Brandon Royal, author of The Little Red Writing Book, reminds us that not every sentence needs to be kept short.  Instead, Royal advises writers to weave in short sentences with longer ones. Every so often, he suggests, a “naked” (extremely short) sentence can add a dynamic touch.

“Using clichés is as easy as ABC, one-two-three, pie, falling off a log, and taking candy from a baby,” Lederer admits, but…don’t. It’d be all too simple for online visitors to click away. “The purpose of a blog is to create a more engaging website for your brand,” Indeed .com reminds business owners and candidates alike.

In content marketing, hit your target market, not the ball out of the park!

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Making Your Blog Bed Every Day

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In an interview with AARP Magazine, William McRaven (the Navy Seal admiral who oversaw the Osama Bin Laden raid) talks about the wisdom of doing small things right. “When I was training to become a SEAL, we got inspected every morning. The instructor would invariably pull out a quarter and flip it into the air to see if you’d pulled the blanket and sheet taut enough to make the coin bounce.” The chief petty officer had explained why. “If you can’t even make your bed to exacting standards, how are we ever going to trust you to lead a complex SEAL mission? Learn to do the little things right and you’ll learn to do the big things right.”

Nice to know I’m not the only one who thinks paying attention to detail is important , in my case, referring to the process of creating  marketing content for blogs.

Yes, blogs are supposed to be less formal and more personal in tone than traditional websites. But whenever content is posted in the name of your business (or in the case of Say It For You writers, in the name of a client’s business), the business brand is being “put out there” for all to see.

Formatting of blog content is very, very important, including the appropriate use of:

  • bolding and italics
  • short, concise sentences and paragraphs
  • bullet points and numbered lists
  • white space

Just as an unmade or poorly made bed is a sign of lack of standards and attention to detail, blog content writing “wardrobe malfunctions” convey the kind of message you do not want going to readers. Be fastidious about grammar and spelling errors, avoiding run-on sentences and redundancy. Tighten up those paragraphs, giving them “hospital corner” impact.

True, most readers will merely scan your content and won’t pay very close attention to details like those. Some might, though. Can you afford to have potential customers noticing your lack of care in making your “blog bed”?

 

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