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In Blog Marketing, Controversy Can Start – or End – Conversation

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Ban the word “must” in your pitch to an editor, Estelle Erasmus advises writers in Writers Digest. “We must do more for starving children” is not likely to get you an op-ed, because no reasonable person would argue the point. Editors are looking for something that can be legitimately part of a debate, she explains, so as to start a conversation.

When it comes to blogging for business, common intuition is that more controversy generates more buzz, Zoey Chen and Jonah Berger find. Yet, while controversy does increase interest initially, it also generates discomfort.

Research demonstrates that people care deeply about three Bs: behavior, belonging, and beliefs. If you create division around any of these things, people will seek to either confirm or disprove what you’re saying, which creates buzz. On the other hand, what you don’t want to create is backlash against you and your product or service.

Still, as Fractl writes, “Creating a piece of content that incites an emotional reaction or discusses a polarizing topic can bring valuable attention back to your brand.” To avoid backlash, she advises: a) Don’t choose a side or have an agenda in presenting the issue. b) Look at the lighter side of the story.

A controversy “do” includes offering a unique perspective, looking at a situation in a way that many people might not have considered, theEword.com points out. Also important is creating timely content, showing that your business is up on current affairs. Be balanced and a fair moderator, adds blogherald.com.

At Say It For You, I’ve always emphasized to content writers that blogs must have a strong, “opinionated” voice. Posts must go far beyond Wikipedia-page-information-dispensing and offer the business owner’s (or the professional’s, or the organization executive’s) unique perspective on issues related to the search topic.

Controversy can start – or end – conversation, to be sure. But, given that there is always going to be controversy, blog content writers need to use it as a tool for thought leadership.

 

 

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New Blogging Means Being Controversial

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Be controversial, is the advice Ryan Deiss and Russ Henneberry, authors of Digital Marketing for Dummies. give writers. The idea – making yourself stand out by bringing up controversial topics even if you worry some of your readers won’t agree.

Whatever the topic, you have to answer four questions that will be in readers’ minds, Deiss and Hennberry stress:

  1. Why now? (Why is the information you’re offering timely?)
  2. Who cares? (Who in the target audience is likely to be affected by having or not having what you’re selling?)
  3. Why should they care?) How will their lives be different with your product or service?)
  4. Can you prove it?  (Here’s where case studies, testimonials, and news stories come in.)

Daniel of Freerange Communications agrees. “One way to increase organic traffic and build engagement is by writing controversial content while backing up your opinions”.  But, he cautions, “You cannot simply contradict what everyone else is saying…You need to support your arguments with accurate sources and data.

Daniel lists three possible approaches to writing controversial blog posts:

  • Riding coattails:
    Using an already popular subject to prove your point. For example, “Why Steve Jobs Constantly Ignored His Customers”
  • This versus that:
    “5 reasons email marketing is better than social media marketing”.
  • Being the messenger:
    “The  ——-  Myth Debunked”

If you decide to write about a heated topic, tackle the topic boldly, using clear sentences. You can even present arguments for both sides while making sure that the side you pick is clear, Daniel advises.

In blog content writing training sessions, I’ve always emphasized to content writers that blogs must have a strong, “opinionated” voice. Posts must go far beyond Wikipedia-page-information-dispensing and offer the business owner’s (or the professional’s, or the organization executive’s) unique perspective on issues related to the search topic.

In any field, there will always be controversy – about best business practices, about the best approach to providing professional services, about acceptable levels of risk, even about business-related ethical choices. Rather than ignoring the controversy, bloggers need to comment on the different views and “weigh in”.  New Blogging will consider controversy a tool for thought leadership.

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