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Take Care of Your Shoes

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As many as four buyers will intentionally take note of the condition of your shoes during a sales call, Sam Deep and Lyle Sussman of the Sandler Sales Institute caution. If prospects see worn or broken shoelaces, or worn heels and soles, they’ll lose confidence that you’ll pay proper attention to the details of their order. For blog content writers, there’s a lesson here…..

Realistically, online searchers who land on your blog are already interested in and have a need for the type of products or services you offer. The opening lines of your blog content then can offer “signs” to those readers that they’ve come to the right place:

  • You and your employees have the training and expertise to be able to deliver the desired advice, service, and products.
  • You’ve kept up with what others are saying on your topic, what’s in the news, and what problems and questions have been surfacing in your industry.
  • As a business owner or practitioner, you’ve stood by your work.
  • Your blog has used images, photos, graphs, charts, or even videos to add interest and evoke emotion.
  • The layout is targeted towards your target audience (Are they deal seekers looking for bargains on products and services they already use? Are they enthusiasts looking for information to support their hobbies and beliefs?).

But what about your blog’s “shoes”??

As a corporate blogging trainer, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this: Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. As Writer’s Digest Yearbook points out, unconventional or incorrect grammar may be seen as an indication of carelessness or ignorance. The result? Readers may take the content itself less seriously. At its worst, failure to use proper punctuation and sentence structure in blog posts can make content difficult to comprehend.

“It’s one thing to lose a sale because you can’t solve the buyer’s problem,” Deep and Sussman stress. “It’s quite another to fail because you didn’t fit the image of a professional salesperson.”

The message for content marketing professionals? Take care of your “shoes”, meaning the details of your blog posts!

 

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The More We Blog, The More We Learn

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The secret of good writing, according to Richard Harding Davis, is to say an old thing in a new way or a new thing in an old way. For us blog content writers, “saying old things in a new way” means that each time we’re preparing to compose content for a blog, rather than asking ourselves whether we’ve already covered that material and how long ago, we ought to plan content around key themes. That way, we can be using the same theme while filling in new details and illustrations. This precise thing is a concern, I’ve found over the year, of many business owners and professional practitioners. Even if they understand the marketing value of the blog, their concern is that, sooner or later, they (or their writer) will run out of things to say. I need to explain that it’s more than OK to repeat themes already covered in former posts. The trick is adding a layer of new information or a new insight each time.

When saying new things in an old way, conversely, introducing new information or suggesting a new attitude towards an issue, behavioral science tells us to create a perspective of “frame”, presenting new data in a way that relates to the familiar. Perhaps some information you’d put in a blog post months or even years ago isn’t true any longer (or at least isn’t the best information now available in your industry or profession). Maybe the rules have changed, or perhaps there’s now a solution that didn’t even exist at the time the original content was written.

“Links – you need ‘em,” writes Amy Lupold Bair in Blogging for Dummies. On a blog, the author explains, links are part of the resource you are providing for readers.  Collecting links around a topic or theme helps to inform or entertain your blog’s readers. If you’re not only providing good content yourself, but also expanding on that content by using links, she adds, “you’re doing your readers a service they won’t forget.”

Thing is, as long as I keep learning, I stay excited and readers can sense that in my blog. Being – and staying – a lifelomg learner means “reading around” – reading other people’s blogs and articles, plus “listening around” paying attention to everything from broadcasts to casual conversations,

The more we keep learning, the better we blog, and the more we blog, the more we learn.

 

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Being Heard, Not Only Seen, in Your Blog

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In this week’s Say It For You blog posts, I’m sharing insights from the October issue of Poets&Writers magazine. An insightful profile of CelesteNG’s new book, Our Missing Hearts offers valuable concepts for business blog content writers. Poet Maggie Smith believes NG’s book should be required reading for all, “grappling with big questions such as art, freedom, and ethics”, but there is one particular line in the book that resonated with me as a content writer: “We talk a lot about being seen, but I think we also want to be heard. Everybody has stories inside them but not always someone to tell them to.”

Social media maven Neil Patel agrees, One sure way to sabotage your own brand on social media, he says, is talking without listening. “Users want something real. They want real people, real interactions, and real, unbridled human connection…The real human essence of the brand is what users want to see come through loud and clear.”

“Who doesn’t want a personal fortuneteller?” Tom Searcy writes in Inc.com. Customers are looking for people who “hear” their concerns about upcoming regulations, technology trends, mergers and acquisitions, and modern day issues. “Remember,” Searcy says,”When you talk to the buyer about the buyer, you increase his or her engagement.” Potential customers want great products, outstanding service, and a competitive price. But, according to According to research from HubSpot, there’s something else they want even more: listening.

Over these years creating Say It For You blog content for different business owners and professional practitioners, I’ve come to realize that, in addition to wanting to be heard, blog readers actually want to “hear”. Unfortunately, I came to realize, most blog writing was being devoted to describing “what we do”, describing all the services and products the company or organization offers. Too little space seemed to be devoted to “what we believe” and to “who we are” as citizens of the community. For that very reason, when I’m offering business blogging assistance, I emphasize that the best website content – and the best corporate blogs – give online readers a feel for the corporate culture and some of the owners’ core beliefs about their industry and the way they want to serve their customers.   Those “we believe” statements can turn out to be the business’ most powerful calls to action.

A provider’s blog may not, at least not on a level similar to CelesteNG’s book.”grapple with big questions such as art, freedom, and ethics”, but the content must clearly demonstrate that the owners “hear” their customers’ concerns, and that, in return, their prospects and customers are able to “hear them!

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Writing is Creative. Publishing Blogs is Creative Business

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“Writing is creative. Publishing is business,” Aaron Gilbreath says in the October issue of Poets & Writers magazine. There are many ways to write for money, Gilbreath says, including content marketing, copywriting, journalism and technical writing. Reality is, he tells “creative” writers of fiction and poetry, there may be good reasons to write free of charge in order to build a reputation…Gilbreath quotes poet Robert Graves’ quip: “There’s no money in poetry, but then there’s no poetry in money, either.”

While content marketing is on Gilbreath’s list of ways to make money (but excluded from his list of creative writing categories), at Say It For You, we consider creativity an absolute building block for success. But is business blog writing supposed to be creative? Yes, indeed. As writerstrasure.com points out, any nonfiction writing can be creative if the purpose is to express something, whether it be feelings, thoughts, or emotions. And, while the purpose of technical writing may be to inform and sometimes to trigger the person reading into making an action beneficial to the one of the writer, Idrees Patel admits, concise and magnetic writing is what will draw the reader in.

The question author Malcolm Gladwell gets asked most often just happens to be the same I’m most often asked when offering corporate blogging training sessions: “Where do you get your ideas?” the trick, Gladwell explains, is to “convince yourself that everyone and everything has a story to tell.”

Marketing seems to go in cycles, remarks Morgan Stewart in a Media Post Publications article. “We bounce back and forth between…left-brain marketing focused on analytics and segmentation, and right-brain marketing focused on the creative.”  Both types of marketing are needed, concludes Steward. “Left-brain marketing narrows target audiences. Creative pulls people into your message.  Creative gets people talking.

In offering business blogging help, I emphasize that in business blog writing, it’s crucial to avoid the urge to directly sell a product or service. Instead, the creative challenge, is continually coming up with fresh content to inform, educate, and entertain readers.

 

 

 

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Back Matter Blogging

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“Writing the end of a story isn’t always the end of the book,” explains Whitney Hill in Writer’s Digest. “Even if there’s no sequel, there’s more to say, and it goes in the back matter.” The “back matter” offers additional value to those readers who enjoyed and engaged with your work enough to read through to the end. That section  adds content and helps readers look ahead to the next book.

Hill lists some standard things found in back matter:

  • acknowledgement of people who helped in the writing and editing
  • personal information about the author
  • praise – awards won
  • a pitch for the next book
  • commenting on a specific change the narrator undergoes as a result of the experience described in the book

But, in addition to these, the editor suggests, authors might like to “call out” situations or new events that are affecting them and their readers.

The Author Learning Center refers to back matter as epilogues, afterwords, or author’s notes.

Can blog content writers use “back matter”? Definitely.

  1. While, in blogging for business, it’s important to offer enough information in each post to convincingly cover the key theme, in order to cover a topic more comprehensively, the material can be divided into several different blog posts relating to that one issue or problem. The “back matter” would explain that a discussion of other aspect of the issue will be covered in future posts
  2. Certainly personal information about the business owner or practitioner might be included in the back matter as well. In addition, suggestions as to where to find more in-depth information on the topic (perhaps linked to landing pages) represent a perfect use for back matter.
  3. Using the back matter to explain how learning the information conveyed in the post actually changed your own (or your blogging client’s) thinking and how that will be reflected in a change in business procedures or in customer service changes.
  4.  At Say It For You, we particularly like the concept of using the back matter to make “a pitch for the next book”. In the age of the Internet, there’s no end, it seems, to the technical information available to consumers. But it falls to us business blog content writers to break all that information down into chewable tablet form! Serving as a “tour guide” or “librarian” for your readers, giving them the benefit of your own searches and information “sorting” is a valuable use for the back matter of blog posts.

The end of a blog post isn’t always the end of the blog!

 

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