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Watch Your Tone of Content Creation

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“Sometimes we have no choice but to implement rules,” my speaker friend Todd Hunt admits, but we may have a choice as to how we present those rules. While one hotel at which Hunt stayed posted a notice reading “Breakfast buffet food not allowed beyond breakfast area”, another facility took a different approach, saying “We request our guests to have breakfast only in the lobby area to maintain the food safety standards on our property.”

“Tone of voice plays a crucial role in effective communication. It allows us to express emotions, convey meaning, establish rapport, and influence others’ perceptions,” everydayspeech.com explains. “One element of communication stands out — tone,” Tracy Brower, PhD, writing in Forbes, agrees, citing data from Grammarly and the Harris poll showing that working remotely increases the need to be a better communicator.

Tone and language are tricky to deal with when it comes to written communication, universalclass.com explains. A speaker’s body language, voice, intonations, eye contact, and general demeanor  offer essential clues about what the speaker is feeling; with print content, this instant give-and-take of nonverbal signals is not possible.”  Still, written messages can take a conversational, a cajoling, or an apologetic tone.

In the case of the two hotel signs Todd Hunt saw, the second message had a more positive tone in that it explained “the why” (the reason guests were to keep all food within the breakfast area). In content marketing, calls to action (CTAs) often use imperative verbs to provoke readers to take positive action, from requesting further information to actually signing up for a newsletter, to actually making a purchase.  But online visitors who’ve found themselves at your blog want to know why they ought to keep reading and why they should follow your advice. Why the urgency about the specific solution you’ve proposed?  Why this price point?

Even couched in a polite, rather than bossy tone, it’s simply not enough for content creators to provide information to online searchers who’ve landed on our client’s corporate blog. The facts need to be “translated” into relational, emotional terms that compel reaction – and action – in readers.

For positive marketing results, pay close attention to the “tone” of your content!

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Content Creation By –and For — Humans

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AI algorithms can produce thousands of words quickly without needing a human to do research or writing. What’s more, “most AI-generated content will be grammatically correct,” itseeze.com authors concede. AI tools are certainly cost-effective in terms of time-saving, but “there are also risks that you need to be aware of.” As a blog post content creator for so many years, I was interested in  itseeze.com’s list of specific disadvantages of using AI for blogging:

  • Inaccuracies (the more AI content generated in the public space, the more likely it is that inaccuracies will increase, as the algorithm searches its own content).
  • Plagiarism (by “stitching and combining” content, as well as “parroting’ existing content), AI tools can easily fall into plagiaris.
  • Devaluing of content (AI is capable of mimicking humans, but lacks personalization and the ability to generate new ideas).
  • Lacking in personalization (because AI relies on already existing content, it is not identifying the user’s intent and “common sense behavior”).

Wow! Talk about food for thought for us content marketers…Revisiting our own Say It For You mission statement, we note our devotion to creating content based on understanding  each client’s unique ways of doing business. Our policy of one-client-per-market is designed to avoid conflicts of interest, so that we can give our best work to each business or practice owner, based on coming to understand and then helping express their personal values and priorities.  What’s more, as per our Say It For You client agreement, all rights to the content we’ve created are assigned to the client.

As to the potential devaluing of content through using AI, in surveys, it was discovered that the main reasons people share online content is that they enjoy bringing value to others, but also as a way to define themselves to others, coschedule.com explains. In practical terms, that means adding value (not devaluing), helping business owners and practitioners express their own new and original ideas, and their “take’ on current happenings in the community they share with their target readers.

“Human writers play a crucial role in content creation. They bring creativity, emotions, and empathy that are difficult to replicate by machines. They also have the ability to understand nuances of language, context, and cultural subtexts that are often lost in machine-generated content,” aicontentfy.com  opines. “AI does not have emotions.”

At Say It For You, content creation will continue to be generated by human writers, meant for our very human readers!

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No-Nos — and OKs — for Content Writers

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Earlier this week in my Say It For You blog, I showed how Mark Byrnes’ cautionary advice to financial advisors applies to creating content for blog posts, newsletters, and even emails. Today’s post represents my reaction to a list of common grammar rules Words Trivia thinks we content writers should actually break. 

The way the Words Trivia editors see things, overly strict grammar rules “leave writers constrained and limited in their expression”.  As a content writer and trainer, I agree – but only when it comes to some of those rules the editors claim are made-to-be-broken. I’d say “yes”, for example, to starting sentences with “and” or “but” to connect ideas and add flow, and “yes” to splitting the occasional infinitive.

  1. I most definitely concur with breaking the rule about maintaining consistent sentence structure and length throughout a piece. As the editors correctly point out, mixing short and long sentences can create a rhythm, emphasize certain ideas, and prevent monotony.
  2. Frankly, my feelings are mixed when it comes to embracing the “singular they“.  “They” may have been accepted in modern writing (going along with society’s respect for those who do not identify within the binary gender system).  However, rather than the highly awkward “Every nurse should take care of his/her own uniform and cover the expense him/herself”,  or “Every nurse should take care of their own uniforms…” (which still grates on my ear), I’d write simply, “Nurses should take care of their own uniforms, covering the expense themselves.” By being gender-neutral, we writers can avoid being either awkward or gender-insensitive. 
  3. In terms of using double negatives to emphasize contradiction, saying “I can’t get no satisfaction” may be fine for Rodney Dangerfield, but (sorry to disagree), not for marketing content writers.  Sure, as Forbes points out, humor is attention-grabbing and can serve to make business owners more relatable, but it can also cheapen ideas and even be offensive.

Yes, I know the online crowd likes to be informal, and yes, blog posts are supposed to be less formal and more personal in tone than traditional websites. But when content of any type appears in the name of your business (or in the case of our Say It For You writers, in the name of the business owned by one of our clients, the brand is being “put out there” for all to see.

My advice on content writing “no-nos” and “OKs” – Find the fine line between letting rules constrain your creativity and getting a grip on your grammar!

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Content Writing Mistakes to Avoid Like the Plague

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Mark Byrnes’ cautionary advice is meant for financial advisors, but some of the social media mistakes he’s telling his readers to avoid are warnings all content writers need to hear, and apply to blog posts, newsletters, and even email correspondence.

  • Not being authentic

Content that does not line up well with the firm’s brand or even the advisor’s unique individual brand will most likely be rejected by readers, Byrnes warns.

In your blog or newsletter, we teach at Say It For You, allow people to hear your distinct voice. Got limitations? Those may be precisely what makes you seem real to your readers. 

  • Being too salesy

Rather than boasting about all your own capabilities, put the target market first,  encouraging the audience by asking questions and conducting polls, the author suggests.

The tactic of using questions in titles is one I’ve often suggested to content writers, because often we can help searchers formulate their own questions by presenting one in the blog post or newsletter itself. 

  • Being too long winded

If content rambles on and on, viewers will click away and abandon anything that does not get to the point, Byrnes cautions.

Attempting to cover too much ground in a single blog post or even article, we lose focus, straining readers’ attention span.  Each post, I teach in content creation sessions, should contain a razor-sharp focus on just one story, one idea, one aspect of the business or practice.  

  • Taking the foot off the gas

Maintain consistency. Creating a steady stream of content takes time and patience. Interviewing other thought leaders and creating strategic alliances are ways to keep the content momentum going, Brynes suggests.

After years of being involved in all aspects of content creation for business owners and professional practitioners, one irony I’ve found is that consistency and frequency are rare phenomema. There’s a tremendous content fall-off rate, with most efforts abandoned months or even weeks after they’re begun. Yet, as online marketing guru Neil Patel stresses, websites that publish regular, high-quality content provide real value to users.

  • Hiding your personal side

Advisors should write about their involvement in community and in fundraising efforts, sharing their passions.

Content can focus on personal anecdotes relating to the owners’ community involvements and even to community happenings and concerns. 

  • Ignoring the trends

What are your clients and prospects doing online and why?  What has changed?

One rule of thumb in content marketing, we know at Say It For You, is to narrow down the target audience.  To be an effective marketing tool for your business, your content must be aimed at a specific segment of the market. Ask yourself : “Who are my readers?  What do they need?  Where are they ‘hanging out’ online?” 

All those “no-nos” listed in Financial Advisor Magazine? Content writers – take heed!.

 

 

 

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AIming to Be an Archive

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“Whereas the Big Five often let their older books fall out of print based on sales histories, some university publishers… think like a library, aiming to be an archive for authors’ books that remain in perpetuity,” Aaron Gilbreath advises in Poets & Writers magazine.

So what about online content? Does the Internet “think like a library”?
“The internet is often called a digital footprint that we leave behind us,” Mia Naumoska writes in internxt.com. Yet websites and social media platforms are constantly updating their algorithms, she cautions, resulting in some content being removed or even lost. Platforms may remove posts that violate community guidelines or terms of service, she adds. In general, though, blogs and articles posted on websites have a much longer lifespan than social media posts, because they are typically optimized for search engines and can be found through search queries for months or even years after publication.

An infographic by Content Hacker illustrates the comparative lifespans of different forms of content posting, ranging from TikTok’s few minutes to Facebook’s five hours, to YouTube’s thirty+ days to blogs, whose lifespan extends for years.

Evergreen content
It’s not only the platform on which content is posted, but the nature of the content itself that is a determinant of longevity, the Digital Marketing Institute explains. Evergreen content is not time-sensitive and can continue to drive traffic long after it is published. Instructional and informational pieces, for example, lend themselves to remaining relevant over long periods of time.

LinkedIn articles vs. LinkedIn posts
Posts on LinkedIn are short messages that can contain text, images, videos, links, and hashtags. On the other hand, LinkedIn articles are longer-form pieces of content, with more in-depth discussions, analysis, and storytelling, with a dedicated “Articles” space within your profile.

“Feature” blog posts
Feature posts are non time-sensitive, and in fact, the goal is to have the material be “evergreen”. (When someone searches for information on a topic, it’s quite possible for them to “matched up” with content written a long time ago.) Good informational content, after all, can have relevance even months and years later after it was first published!

At Say It For You, we’ve learned over the years, blogs and newsletters can balance feature stories with “news”. While we want content to “stick around”, readers need to know about new products and services they can now obtain, new partners or employees we want to introduce, and our recent or upcoming activities in the community.

At the same time, content marketers need to “think like a library”, providing long term value to readers and “aiming to be an archive”.

 

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