Posts

Don’t Kill With Your Critique

/0 Comments/in , , , , , , /by

 

Kill with your critique, but do it in a good way, Ryan G. Van Cleave advises in Writer’s Yearbook 2025. As an editor, van Cleave is regularly invited to conferences to give manuscript critiques.  He knew his comments were difference-making, but “best of all, no one cried”.

You can offer serious, honest feedback without it being crushing, Angela Ackerman notes, by following these guidelines:

  • being constructive, not destructive
  • praising the good along with pointing out the bad
  • focusing on the writing, not the writer

In comparative advertising, value is conveyed not only from quality, but from the disparity in quality between one product or service and another. The other company or provider serves as an anchor, or reference point to demonstrate the superiority of your product or service. Still, at Say It For You, we advise not “killing with critiques”. Yes, in writing for business, we want to clarify the ways we stand out from the competition, but staying positive is still paramount.

What about the other extreme, offering positive comments about a competitor? While it might appear that praising or even recognizing the accomplishments of a competitor is the last thing any business owner or professional practitioner would want to do, prospective buyers need to know you’re aware they have other options, and that you can be trusted to have their best interests in mind.

 

The challenge posed to us as content writers relates less to critiques of our competitors, but in making clear just what our clients make, sell, and do that sets them apart from their competitors. Even more importantly, we must make clear why any of those differences would even matter to their prospects. In a sense, the purpose of content marketing is to provide a forum for business owners and practitioners to answer those very “what”, “how”, and “why” questions!

 

An essential point I often stress to clients is that the content must represent their opinion or slant on the information we will be  helping them serve up to their readers,  expressing the core values on which  their business or practice was founded.  That way, they protect themselves from being “killed with critique”, establishing themselves as thought leaders and subject matter experts.

 

Facebooktwitterredditlinkedintumblrmail

Putting the Personal Before the Factual

/0 Comments/in , , /by

 

Rules are important in English grammar, especially when using multiple adjectives to describe a single noun, Bennett Kleinman reminds us on wordsmarts.com.  All ten distinct adjective types aren’t required in a sentence, Kleinman reassures us, but, used in the wrong order, adjectives make for very awkward sentences. While most of us pick this up based on common speech patterns, Kleinman reminds us of the correct order, with personal opinion being first, followed by factual descriptions (size, quality, shape, age, color, origin, material, type, and purpose). 

The way Chris Tor explains the “rule” is that “the closer you get to the noun being modified, the more inherent to the nature of the noun the adjective is”. “You can have a lovely little old rectangular green French silver whittling knife, but if you mess with that word order you’ll sound like a maniac,”  @MattAndersonNYT cautions in a tweet. 

Is the same rule applicable to content marketing? You bet. How can you create ads that draw your intended consumers towards commitment? Using emotional appeal advertising is the ticket,‌ Nitzan Solomon reminds us in a wisestamp.com post. When ads evoke emotion, he explains, they are more likely to:

  • be remembered
  • influence opinion
  • drive action
  • build loyalty

Your smart phone may feature a high-resolution display, lightning-fast processor, and long battery life, but don’t start with that.  Instead, begin by describing the phone as being “the perfect companion for capturing and sharing all of life’s moments”. Solomon suggests.

One interesting perspective on the work we do as content marketing professionals is that we are interpreters, translating clients’ corporate message into human, people-to-people terms.  That’s the reason I prefer first and second person writing in business blog posts over third person “reporting”. I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message.

At Say It For You, we’ve learned, corporate and professional practitioner content is part promo, part advertising, part bulletin, part tutorial, and part mission statement, but the bottom line is that it includes both the personal and the factual – in just that order of importance!

Facebooktwitterredditlinkedintumblrmail

Proving Readers Right

/0 Comments/in , , , , , /by

A “History Facts” piece I came across yesterday made me aware that the word “Pennsylvania” is written with a missing “n” on the Liberty Bell!  Prepared for yet another “gotcha!” – type article, I was pleasantly surprised when the authors explained that the “mis-spelling” was not a typo at all. In fact,  back in the 18th century, “Pensylvania” was a legitimate spelling of the colony’s name.

At Say It For You, we’ve often touted myth-busting as a tactic content writers can use to grab online visitors’ attention. At the same time, we caution, it would be a tactical mistake to prove readers wrong. As writers, we want to showcase our business owner and professional practitioner clients’ expertise without “showing up” their readers’ lack of it!

The golden rule in content marketing, corporate travel advisor  Qahir Chipepo agrees, is to create fans first, then introduce your solution. Educate, entertain, and inspire is what you want to do, he says. 

So true… Business blogs are wonderful tools around facts, and that’s why we writers can use content as a way to not only dispense information, but to address misinformation. At the same time, when we aggressively refute existing opinions or beliefs – or “dis” the competition, we risk alienating our clients’ audiences, turning our content into a “turn-off”. 

Every industry, every profession has its myths, ideas that sound true but simply aren’t.  Content marketing is actually the perfect vehicle for defusing false news, correcting misunderstandings, and protecting readers from word traps. Presenting the actual facts and statistics in your content is meant to have the same effect as the windshield defogger on your car. Once the mist is cleared off the glass, you reason, readers will see for themselves what’s out there – they won’t need to be either told or sold!

Realistically, though, our clients’ competitors represent viable alternatives for their prospects and customers, and readers will resist being “made wrong” for having checked out what the competition has to offer. That means that, rather than starting with what “they” are “doing wrong”, the content  should emphasize the way “WE” believe it’s best to deliver value.

Prove readers right, knowing that, armed with the facts, they will make the right decision every time!

 

 

 

 

Facebooktwitterredditlinkedintumblrmail

Filling Your Content Marketing Out of Three Buckets

/0 Comments/in , , /by

“All presentations are composed of just three elements,” Dan Roam writes in his book Show & Tell: 

  1. my idea – impressions, anecdotes, data, concerns.
  2. my self – goals, hopes, beliefs, insights
  3. my audience – demographics, aspirations, abilities, skills, uncertainties

Effective content marketing, we’ve learned at Say It For You, makes use of the same three buckets. We share ideas, adding information to things our audience members already know, fill their aspirations by showing best ways to  accomplish their goals, and, having understood their needs, inspire and empower them to take action.

To pick the right storyline for an article or presentation,  we need to answer the following question, Roam explains: “After we’ve finished presenting, how do we want our audience to be different from when we started?” Reports that tell the audience what they already know, then add a few things they don’t are not very memorable or actionable, he cautions.  If we’re doing it right, we make the audience care.

In content marketing, this is where the “my self” bucket comes in. Personal stories and opinion pieces showcase the unique slant of the business owner or practitioner. Dipping into that second bucket, you reveal how you arrived at the name of your business, even revealing the biggest mistake you made in starting that business or practice and what you’ve learned from that mistake.  Precisely because it is so very human to act inconsistently, revealing seemingly out-of-character aspects of yourself and of the people involved in your business or practice is a way to create buzz.

At the same time, Dan Roam reminds presenters to never, ever apologize for any anxiety.  Telling them you’re nervous will make them worry, too,” he advises. “When we are confident, we will help the audience change,” he tells newbie speakers. At Say It For You, we know how important it is to remember that third bucket – it’s our audience’s uncertainties we’re out to change!

When it comes to content marketing, readers visit  our web pages and blog for answers and for information they can trust.  In fact, the success of our marketing efforts will be very closely aligned with our being perceived as  SMEs (subject matter experts).

Show and Tell is the perfect guide for content marketers. To the extent we understand the demographics of our audience, realizing that our readers are those looking for information, products, or services that relate to what we know, what we have, and what we do. Those visitors are literally inviting us to share our ideas, our “selves” and our skills

We need to fill our content marketing out of all three buckets!

 

 

Facebooktwitterredditlinkedintumblrmail

Time For the Long View

/0 Comments/in , , , /by

In my last Say It For You blog post, I shared insights to the way investors tend to invest the majority of their money in domestic equities, ignoring the benefits of diversifying into foreign companies. As content marketers, I explained, using consistent posting of valuable information, we can position our clients as SMEs, giving them a better chance at overcoming their prospects’ home biases….

A second insight into investor behavior that can prove valuable in content creation is what Sam Savage dubs “the Flaw of Averages” (a play on “Law of Averages”.  The S&P 500 stock market index is a good example of the way statistics can be misunderstood, Savage explains.

The US stock market has delivered an average annual return of around 10% since 1926, Dimensional points out. But short-term results may vary, and in any given period stock returns can be positive, negative, or flat. Over the years 1957 through the end of 2023, the S&P Index has returned an annualized average return of 10.26%. But, what is the proper way to view those results?

  • On a daily basis, the index was up 52% of the time.
  • The S&P 500 was up in 73% of the individual years over that time frame.
  • The S&P 500 was up in 95% of the ten year periods of its existence.

At Say It For You, we’ve learned over the years that in content marketing, nothing speaks quite as loud as numbers. Statistics dispel false impressions, grab web visitors’ attention, and demonstrate the extent of the problem the business owner or practitioner can help solve.

At the same time, ethical marketing means promoting products or services in a manner that is both honest and responsible, Nathan Neely points out in the LinkedIn article “Doing the Right Thing”. That means providing accurate information about pricing, ingredients, including being transparent about how data is collected.

In creating content, we want to:

  1. position our business owners or professional practitioners as Subject Matter Experts
  2. provide visitors to our clients’ websites with valuable information and a positive experience
  3. use statistics to both educate readers and stimulate them to action.

Throughout the process, though, we need to demonstrate to prospects the value of taking a long view in their buying decisions.

 

Facebooktwitterredditlinkedintumblrmail