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Differentiate, Differentiate, and Differentiate

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Earlier this week in our Say It For You blog, we took notice of the Aldi tag line “Everything we don’t do, we do for you!”, discussing the importance of pointing out what things a business or practice has decided not to do and why…

Differentiation strategy
A differentiation strategy identifies and communicates the unique qualities of a product or company while highlighting the differences between that product or company and its competitors, Carol Kopp explains in Investopedia.com. The differences might relate to product design, marketing, packaging, location convenience or pricing, she adds. On the consumer end, Kopp goes on to say, vertical differentiation is based on objective, measurable factors, while horizontal differentiation is related to personal preferences. .

Mission statements
Just as Aldi distinguished itself from others by listing practices and policies it chooses not to embrace, many companies choose to express what they believe distinguishes them from competitors through their mission statements.

  • Facebook: “To give people the power to share and make the world more open and connected.”
  • PayPal: To build the Web’s most convenient, secure, and cost-effective payment solutions.”
  • Sony: “To be a company that inspires and fulfills your curiosity.”

Content marketing to differentiate
As content marketers, with the ultimate goal of influencing decision-making, we must help clients differentiate themselves. To build connection with readers, the content must be aimed to create new thinking, bringing meaning to data (as opposed to merely providing data).

Make no mistake about it, in any field, there will be controversy – about best business practices, about the best approach to providing professional services, about acceptable levels of risk, even about business-related ethical choices. Rather than ignoring the controversy, as content writers, we need to help clients weigh in on those very choices and issues. Their readers need to know what’s most important to them, what their vision in in terms of serving the public.

At its core, we’ve found at Say It For You, marketing content comes down to facts, stories, and oopinion. Facts are facts, but stories, and opinion are what helps differentiate and distinguish one provider from all the rest.

 

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Write Why Everything You Don’t Do, You Do For Them

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“Recently, Aldi has started TV brand advertising here in Pa., one of their biggest US markets,” Hacker News reports. “They literally brag about their smaller sku count, small stores, no cart pushers, and no loyalty cards. The tag line is ‘Because everything we don’t do, is for you.'”

“We look at the world through these core values: simplicity to keep costs down, consistency in providing the highest quality products and responsibility in how we reduce our environmental footprint”, is corporate Aldi’s message.

Aldi’s “things we don’t do” include:

  • accepting manufacturers’ coupons
  • offering a loyalty program
  • providing free shopping carts
  • offering thousands and thousands of products displayed in many aisles
  • bagging customers’ groceries
  • providing free paper or plastic bags
  • offering food products containing synthetic colors or MSG.

The Aldi tag line is effective precisely because it’s so unexpected. Companies don’t typically boast about services and products they don’t offer. In marketing a business or practice, we would do well to emulate the concept, explaining what we have decided not to offer and why we think that’s important to us and to our clients and prospects.

In fact, as we teach at Say It For You, the best marketing content gives readers insights into company owners’ or professional practitioners’ core beliefs, explaining not only what they do, but what they choose not to do and why.

Of all the goals served by writing content, the most important might be ”humanizing” and reinforcing trust. Online searchers need to come away with the impression they will be dealing with real, likeable people, not just with ”a company” or “a practice”. That means that whether the business owner or practitioner is creating his or her own content or collaborating with writers like us, the end result needs to be defining the underlying boundaries and beliefs.

What are the things you don’t – indeed won’t – do? And, most important, why are those “don’t dos” done in the best interest of the clients?

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Content That Sets a Standard

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Absolute perfection!  (That was my first thought upon reading this Patek Phillippe ad in a special issue of Forbes:

 At Patek Phillipe, when we make a watch, however hard we work, we can only go at one  speed. One that ensures we adhere to the high standards for which we are respected. 

We understand that some people express frustration at this. They want to us to go  faster. But at our family-owned watch company, fast is the enemy.  Because to accelerate the time it takes to make a watch, we would have had to cut corners  and lower our quality.

 And then the watch might be a very good timepiece.  But it would not be a Patek Phillipe and would not merit the Patek Phillipe seal.

Thierry Stern, President

Notice how the president of Patek Phillipe never puts down competitors, in fact never even mentions other watchmakers. For that reason, he comes across as a leader, not a follower.

In content marketing, we teach, negatives against competitors are a basic no-no. Sure, in writing for business, we want to clarify the ways we stand out from the competition.  But, to get the point across that readers should want to choose your business or practice, or your products and services over those offered by the competition, it’s best to emphasize the positive.

An alternate approach to mentioning the competition in content marketing includes acknowledges that there may be alternative approaches to reader’s problem or need, then offering evidence backing up your own viewpoint.

A point I often stress in corporate blogging training sessions is that you’ve got to have an opinion, a slant, on the information you’re serving up for readers. In other words, content, to be effective, can’t be just compilations of other people’s stuff, making that be your entire blog presence. Yes, aggregation may make your site the “go-to” destination for information on  your subject. The bottom line, though, is that Thierry Stern understands the power of thought leadership, of staying true to the care values on which your business or practice was founded.

Sure, your competitors’ products and services may be very good products and services, but they wouldn’t be uniquely yours, and your content wouldn’t set a standard.

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Made-Ya-Read Trivia in Content Marketing

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I know I’m not alone in enjoying trivia. In fact, through my work in content marketing, I’ve developed the theory that readers’ curiosity is triggered when they’re presented with “idea bytes”. In fact, when it comes to blog content, I like to say, trivia is hardly a trivial matter. There are at least four ways trivia can be used to keep content fresh:

  •  defining basic terminology
  • sparking curiosity about the subject
  • putting modern-day practices and beliefs into perspective
  • explaining why the business owner or practitioner chooses to operate in a certain way

Of course, blog content needs to be about much more than trivia tidbits. The tidbit is simply the jumping-off point for the message. Almost two years ago, in the 2023 Almanac for Farmers & City Folk, I’d come across an article, spending the next couple of blog posts suggesting ways in which different types of business or professional practices might use the trivia I found in that article.  The piece happened to be about (of all things!) antlers on deer.

  • The fact that every spring male deer grow themselves a new set of antlers might be used by a company selling fire extinguishers, water filters or dried herbs, each of which should be replaced at least once a year.
  • The fact that Chinese medicine has used antlers for thousands of years to support bone health could inspire a blog for an orthopedic medical practice – or a vitamin supplement manufacturer.
  • The fact that deer use their antlers to compete with each other for mates and territory might be mentioned in a martial arts studio’s blog.
  • Since antlers fill an ecological role (once shed, they become an important source of calcium and other minerals to a variety of small animals) those facts might be used by any company to show ways in which they are environmentally aware.

Where, other than a Farmer’s Almanac, do you find trivia? Everywhere, actually – magazines, newspapers, TV, social media sites – you name it. One of my favorite sources is MentalFloss.com. Here are just a few of their recent gems and possible content uses for each:

  • Before he became president, Abraham Lincoln was a wrestling champion. (Personal trainer? Gym? Physical therapist?)
  • Frederick Bauer invented the Pringles can. When he passed away in 2008, his ashes were buried in one. (Snack food company? Funeral home?)
  • The 100 folds in a chef’s toque are said to represent 100 ways to cook an egg. (Grocery store? Cooking school? Home meal delivery service?)
  • The mobile phone throwing world championships are held in Finland. (Phone vendor? Travel company?)

No, you can’t make ’em buy. But in online marketing, it all starts with “made-ya-look” content.

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The Big 5 for Content Writing

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“A writing conference is a perfect mix of all the ingredients you need to grow as a writer,” Scribd.com asserts. Novelists will start out learning the importance of the Big 5.

  1. Who is your hero?
  2. What do they want?
  3. Why do they want it?
  4. Why can’t they have it?
  5. What happens if they don/t get it? (the stakes)

At Say It For You, we teach content writers to help business and practice owners discover the answers to those very same Big 5 questions about their target audience. To a certain extent, online searchers have found the blog. A certain number of them have stayed long enough to assure themselves that the information you’ve provided is generally a good match for their needs. Now, however, you’re hoping those prospects will choose to become your clients, buyers, patients, or customers.

  1. Who is the target reader? What is their education and sophistication level? Where are they “hanging out”? What organizations do they belong to?
  2. What do they want? Status? Health? Knowledge? Technical advice?
  3. Why, in today’s world, is it important for them to find a solution?
  4. What factors stand in the way of their getting their “it”?
  5. What are the stakes? Why is it crucial for those readers to satisfy those needs?

Some special observations are in order about those “what-happens-if-they-don’t-get-it” stakes. People getting “scared” into action is an important topic in marketing, but at Say It For You, we are not fans of business owners using fear tactics in galvanizing customers into action. Instead, our recommendation to content writers would be to aim towards helping readers envision the potential comfort and relief that that using your advice, products, and services can bring.

On the other hand, it’s important in all marketing to convey a certain sense of urgency, using a “why now?” approach. Knowing the “whys” behind the “whats” – what your target readers want and what factors stand in the way of their getting it – allows you to offer marketing content that provides Big 5 answers!

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