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Creating Hormonal Blog Content

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Hormones affect choice, Jeanette Maw McMurtry explains in Marketing for Dummies. Neurotransmitters affect the actions we take related to finding joy and avoiding fear and pain.

  • Dopamine makes us feel infallible and euphoric.
  • Oxytocin gives us a feeling of connection and validation.
  • Cortisol makes us feel threatened and fearful.
  • Serotonin makes us feel calm and upbeat.

Marketers of products and services, McMurtry stresses, must learn to develop ESPs (emotional selling propositions), rather than the much-touted USPs. How will what you’re offering help buyers feel glamorous, confident, secure, superior, or righteous?

Research by psychologist Daniel Kannemann found that when people are faced with risking something in order to gain a reward, they will most often choose to avoid the risk. As a blog marketer ,then, consider how your product or service helps users avoid loss/ embarrassment/ risk.  Identify the fear that drives your customer, McMurty says, then diminish it, presenting a visible solution to the problem.

Know your target audience, the author urges. Think about which aspect of their personality best predicts their behavior and which form of “hormone” or psychological fulfillment your brand helps support. Should you be focusing on:

  • “scarcity” (only a limited supply of a product is available, the introductory price for a service is about to end; supplies are dwindling)
  • “purpose and mission” (socially responsible, environmentally responsible, charitable purpose)
  • “prestige” (feelings of superiority associated with the ownership of luxury goods)
  • “health and fitness” (appealing to fear of illness and a desire for longevity)

“Ask yourself key questions about the psychological fulfillment your brand helps support,” McMurtry recommends.

Creating “hormonal blog content” means perceiving – and then presenting/seeing your product’s value in the light in which your customers’ subconscious minds will!

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Sharing the “We” in Blogging for Business

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In a Say It For You blog post last week, I mentioned the ongoing debate about the use of the two pronouns “you” and “we” in marketing messages. While many respondents to a Corporate Visions survey had said they used we-phrasing deliberately to position themselves as trusted partners with their customers, a set of experiments reviewed in the Journal of Consumer Research showed that sometimes the use of “we” arouses suspicion rather than trust, because prospects and brand-new didn’t yet have reason to feel a congenial relationship with the company.

My own feelings on the matter, as expressed in my monthly newsletter, are that “we” is a valuable syllable. In communication with the public, and particularly in blog content writing, there’s a very special purpose to be served by using first person pronouns – they help keep the blog conversational rather than either academic-sounding or overly sales-ey. When the owners of a business or practice use phrases such as “we think”, “we believe”, “we see this all the time”, they are offering their unique slant or opinion that differentiates them from their competition.

Much to my delight, as I read through my copy of this week’s Indianapolis Business Journal, I saw that editor Lesley Weidenbener’s Commentary column was titled “we’re listening; we’re focused on business” The article  presents an extremely personal accounting of the way Weidenbener and her editorial staff had wrestled with the decision about whether, as a business-focused publication, they should include breaking news stories about criminal and social events that affect businesses. How would they avoid sensationalism or “yellow journalism”? The newsroom staff met, readers’ advice was considered, and “WE” (the editor shares) “decided that WE will maintain our focus on business news and on how crime….affects business.”, There’s no “royal ‘we'” here; in fact, Wedenbrener tells readers “We want to know what YOU think…”

As blog content writers, we represent those business owners and professions who are – and should be – the “we”, the ones with the ideas, the knowledge, the products and services, and the ones who have the experience and the unique “slants” to share. Those real people behind the “we” are sharing their stuff with YOU, the online readers receiving the good advice and answers to their questions. Blog posts, to be effective, can’t be just compilations or “aggregations” of information, even when that information is extremely valuable. There has to be human connection.

The “oomph”, I’m now even more firmly convinced, comes from sharing the “we” in blogging for business.

 

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In Each Post, Remember the Raison D’Etre

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“The first thing I do when I create a magic effect is forget about the method,” says Joshua Jay in How Magicians Think. “How it works comes later.” In fact, the last part of developing the trick will be the hardest, Jay says: its raison d’etre (reason for being). Why am I doing this in the first place? “I’ll cut this rope in half and put it back together…I’ll float this silver ball in front of a cloth.” Why? Who cares? The best magic, Jay says, has an emotional hook: “I’ll show you how to win when you play blackjack.” (Now they’re interested!)

Sure, the overall purpose of performance magic is to entertain. But what fascinated me as a Say It For You blog content writer was Joshua Jay’s central thesis: Each trick (each blog post) must have its own reason for being or raison d’etre.

What’s more, “great magicians don’t leave the audience’s thought patterns to chance,” Jay says. You might not suspect that he has a pigeon tucked into his right sock, but then again, why would you? In this sense, the author explains, magic is a collaboration between the magician and the audience. When it comes to blogging, Dan Roam’s book for speakers, Show and Tell . is helpful. As presenters, the author says, we need to ask ourselves: for this topic, for this audience, and for myself, which truth should I tell?. Roam suggests presenters ask themselves the following question: “If my presentation could change them in just one way, what would that change be?”

As blog content writers approaching our reader audience, what are we trying to accomplish in this one blog post? Is it:

1. changing their information, adding new data to what they already know?
2. changing their knowledge or ability?
3. changing their actions?
4. changing their beliefs, inspiring them to understand something new about themselves or about the world?

As you begin each blog post, forget about the method. What’s the raison d’etre?

 

 

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Don’t Blog Only From a Front Row Seat

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Financial professionals often have a “front row seat”, getting to see up close the how clients transition into retirement, Robert Laura writes in Financial Advisor Magazine. “We get to see how they accumulated their savings, and what their plans are for life after work.” Problem is, Laura points out, like people sitting too close to a high stage in a theatre, many advisors have a partially obstructed view, missing scenes playing out in the background. Just as a good play transports you into another world and into other lives, Laura tells advisors, you must be willing to look at more than what is on “center stage” and notice the backdrops.

“Buyers are 48% more likely to consider products and services that address their specific business and personal issues,” uplandsoftware.com stresses. In practice, the authors point out, most companies don’t dive deeply enough into the concerns and needs of their target customers. Instead, most marketing is based on a “front row” view, using demographics such as age, role, and location. The result is marketing materials that simply don’t resonate with the target audience. Hootsuite summarizes the marketing challenge blog content writers face in an almost brutally “in-your-face” way: “You can’t speak directly to your best potential customers if you’re trying to speak to their kids and parents and spouses and colleagues at the same time.” In other words, you need to go narrow and deep rather than using a broad brush.

I’m fond of thinking of ghost blogging as an art, but, truth be told, there’s quite a bit of science to it as well. Since your blog can’t be all things to all people, any more than your business can be all things to everybody, the blog must be targeted towards the specific type of customers you want and who will want to do business with you.  Everything about your blog, we stress at Say It For You, should be tailor-made for your target customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it. In short, you’re giving up your “front row seat” and mingling with the audience members in the “cheap seat”, offering cues that you understand the situations and challenges they face.

Don’t blog only from a front row seat!

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Letting Them Know You Hear Them

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“As you listen to people, let them know that you hear them, value them, and understand them,” Ron Willingham writes in Integrity Selling for the 21st Century. You can offer feedback by nodding approval at key points, giving verbal responses, and through your body language, the author adds.

All well and good for in-person selling, but what about blog marketing? After all, content writers can’t “nod approval” at key points or use body language to cement connection with online searchers. Yet, “the buying process is in the hands of the customer, and marketers must create targeted, personalized experiences for people,” as marketingevolution.com stresses.

Even in face-to-face selling situations, it may be too easy to assume you know the customer’s needs and then move on to offer them solutions or recommendations, Willingham cautions. The pros must not only be willing to talk to you about a solution, but have a sense of urgency about seeking a solution. Of course, the very fact that searchers found their way to your page indicates their interest in the subject of your blog, but now the content writing challenge is to create those “targeted and personalized experiences”.

At our Say It For You content marketing company, we absolutely agree. Stories of all kinds help personalize a business blog. Even if a professional writer is composing the content, true-story material increases engagement by readers with the business or practice. Case studies are particularly effective in creating interest, because they are relatable and “real”. The content must speak to “our shared experience”. I tell newbie blog writers: “Everything about your blog should be tailor-made for that customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it.” Since we, as ghostwriters, have been hired by clients to tell their story online to their target audiences, we need to do intensive research, taking guidance from the client’s experience and expertise dealing with actual customers.

Online visitors to your blog need to find an experience along with information.  Word tidbits, unique points of view, special how-to tips, links to unusual resources, and humorous touches – all these things make your blog post special. Stories – testimonials, real-life successes and failures, help translate corporate messages into people-to-people terms. Metaphorically, at least, the stories in your blog posts can represent nods of approval and understanding.

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