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M’splaining Yourself in Your Content

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“We might even be the smartest people in the room,” writes Matthew Grob of Mensa, “but does that always mean we should always be compelled to demonstrate that?” Mensans probably do more m’splaining (boasting of their brain power) than most, Grob admits, but “we might not always be correct, factually or politically.” Given the options in any conversational situation, he advises his fellow Mensans: “select the one that avoids m’splaining.”

One concern many new clients of Say It For You express to me is that they don’t want to come across as boastful in their blog content. At the same time, they know they need to convey the reasons prospects ought to choose them over their competition. Let the facts do the boasting, is my advice. The whole secret of content marketing is that, rather than running traditional ads for your brand of hats, or vitamins, or travel, you provide lots of information on the history of hats, on why vitamins are good for you, and about exciting places to go on safari.  Consumers interested in your subject, but who never even knew your name, will come to see you as an information resource.

When you think about it, blog posts are like “flip-flopped” job interviews, in which the blog reader “candidate” is interviewing the provider. Just as in a face-to-face interviews, those searchers read what you put out there in your blog posts and evaluate that content in light of their own needs.  Subtle “m’splaining” is needed to demonstrate ways in which the provider stands out from the competition.

But, “boasting” isn’t going to do the trick, and language such as “innovative solutions”, “great customer service”, “world-class”, or “game-changing”, as David Meerman Scott points out, can be perceived as exaggeration. Instead, conveying the special “flavor” and personality of your brand and your people is precisely what blogging for business needs to contribute to your overall marketing strategy.

With the right kind of “boasting”, business owners and practitioners can project the kind of confidence that inspires trust and, ultimately, drives sales.

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In Your Post, It Pays to Explain Why

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This week, my Say It For You blog posts were inspired by speaker and humorist Todd Hunt…

 

Both signs outside a store convey essentially the same message – but do they?

  • Sign #1″ No dogs allowed!
  • Sign #2: Unfortunately, the Chicago Health Department will not allow us to have dogs in our shop.”

In content marketing, calls to action (CTAs) often use imperative verbs. Why? To provoke readers to take immediate positive action, from requesting further information to actually signing up for a newsletter, to actually making a purchase. The CTA aims to create a sense of urgency around the offer.

But, just as Todd Hunt demonstrated, the “No dogs allowed” sign is a big turn-off. Online visitors who’ve found themselves at your blog want to know why they ought to keep reading and why they should follow your advice. Because the second sign answers the “why”, it overcomes resentment and skepticism, Todd Hunt explains.

Some of the answers web visitors are going to need include:

  1. Why me?  Why did you target this particular market?
  2. Why you (the author)? What is your expertise and experience?  Why do you care?
  3. Why this (the offer)? What are the specific solutions you provide?
  4. Why now (the urgency)?
  5. Why this price (the value)?

Even more important, we teach at Say It For You, can be explaining the reasons behind your policies, your way of “running your shop” as compared with others in your field. There’s one caveat – while you want to compare your products and services to others’, it must be done in a positive way, explaining why: We offer…..We believe…. We value…….  Rather than devaluing other companies’ products and services, stress the positives about you and yours.

In store window signs and in blog posts, explaining the “why” can make the difference between a turn-off and a turn on!

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Blogging Starts and Grows Because of Trust

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“In business, we need our customers and potential customers to trust us….otherwise they simply won’t want to invest time and resources into us and our business,” Safarz Ali writes in the Business Influencer. How do you prove that you are trustworthy? Ali suggests the biggest three ways:

1. Show, don’t tell. Live up to your promises and use client case studies to prove it.
At Say it for You, we emphasize that case studies chronicle a customer or client who had a problem or need, taking readers through the various stages of using the product or service to solve that problem.

2. Practice honest communication, brushing no issues under the rug.
Problems with customer service are going to arise, but those very situations offer you an opportunity to shine by making things right. Empower Then use writing for business as one excellent vehicle to tell about your own mistakes and the way you offer outstanding customer service by making things right.

3. Prove you know your customers.
Your blog can’t be all things to all people, any more than your business can be all things to everybody.  The blog must be targeted towards the specific type of customers you want and who will want to do business with you.  Everything about your blog should be tailor-made for that customer  – the words you use, how technical you get and how sophisticated your approach..

The top five best communication traits of a successful leader, Rebecca Weintraub and Stan Lowes think, are these:

1. walking the talk
The typical online searcher is leery of hype and unrealistic claims, and honesty in content writing has power.

2. authenticity (understand yourself first)
To demonstrate that you’re unique, you need to explain what you care about and what it’s like to work with you.

3. embracing a communication culture
Use your blog to demonstrate your full engagement and concern for your customer’s welfare, and allow real-time feedback from your target audience.

4. storytelling
You have to have a point, conveying the reason you’re sharing the story.

5. listening
When I’m ghost-blogging for a business, I need to keep up on what others are saying on the topic, on what’s in the news, and about what problems and questions have been surfacing that relate to what my client sells and what it does for its clients.

Blogging starts and grows because of trust!

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Opening Up Options in Your Blog

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In his business book Good to Great, Jim Collins writes that his favorite opening question when meeting a prospect is “Where are you from?” That opener allows the other person to respond in a myriad of ways, the author explains. The prospect might talk about her hometown or country – “I grew up in Berlin”, or about her employer – “I represent Fidelity Bank and Trust”, or reveal that she’s originally from LA, but has been living in the Midwest for most of her adult life. The concept is, as Daniel Pink mentions in his own book To Sell is Human, when talking to prospects, open things up rather than shutting them down by making people think you’re passing judgment on them.

When it comes to converting readers into customers, our job as blog content writers is to present choice, we stress at Say It For You. Given enough “space” to absorb the relevant and truthful information we present over time, consumers are perfectly able to – and far more likely to – decide to take action. Defining a problem, even when offering statistics about that problem, isn’t enough to galvanize prospects into action. But showing you not only understand the root causes of a problem, but have experience in providing solutions to very that problem can help drive the marketing process forward.

But what I don’t mean in advising you to present a variety of options is the “Swiss army knife” approach – you don’t want your blog to be an all-in-one marketing tool that forces a visitor to spend a long time just figuring out the 57 wonderful services your company has to offer!. What you can do with the blog is offer different kinds of information in different blog posts.  I often remind business bloggers to provide several options to readers, including “read more”, “take a survey”, “comment”, or “subscribe”. On websites with no e-commerce options, of course, “Contact” might be  the ultimate reader “compliance” step.

I think the important take-away from Collins’ “Where-are-you-from?” approach is that people are different. Action-oriented readers will want our best recommendations from among the choices. Idea-oriented persons will want to know about the business owners’ core beliefs underlying the way that business is structured. A process-oriented reader will want to know how the process of purchasing and using the product or service works.

To sell what you do and how you do it is human, but be sure to open up a variety of options in your blog!

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Blog Content to Counter Those Second Thoughts

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A humorous little poem in the 2023 Almanac for Farmers & City Folk is a good example of the challenge we blog content writers face in trying to get readers to take action:

The strain of work has zapped my zest;
The doctor says I must have rest;
He ordered me to get away
And forgo everything but play.
But where to go? How near or far?
By plane or train or boat or car?

As the potential traveler struggles to decide among the myriad of destinations and travel packages, she thinks of all the preparations she’d need to make in order to embark on the trip – find someone to walk her dog and feed her cat, purchase luggage, defrost the fridge, stop the mail, get new prescriptions, etc, etc., etc….. The no-longer-interested-in-travel customer concludes:

In checking off what must be done,
The chores outweigh the future fun.
Before I even make a start,
I’m too exhausted to depart.

“Problems arise when, instead of caring for their existing customers and treating new ones respectfully to win their business, businesses force both to jump through hoops during even simple interaction,” lament Mike and Blake Dubose. “Most customer service issues boil down to a simple problem: a failure to give customers what they want, when they want it, and in an outstanding way.” The same make-it-easy-to-buy concept applies to B2B customers – the more overwhelmed customers are, the less likely they are to buy, and the more likely they are to regret any purchases made. A prescriptive approach guides customers through the buying process with the greatest level of ease, identifying the customer decision roadblocks that must be overcome.

Blogs don’t make up an entire marketing structure, as I wrote years ago, but blog posts serve as bricks in the “decision-making architecture”. Readers might be a different stages in the sales cycle, so it’s a good idea t structure your Calls to Action so that those ready to buy can do that right away, but still providing for those not quite ready for even a phone conversation (who might be guided to watch a video or read an article). Remind readers of the annoyances and hassles they’re experiencing with their present providers and products, then go on to describe the perfect, hassle-free solution to their problems.

Making a business’ or a practice’s products and services accessible and easy to acquire or use has to be at the top of our best best practices list when it comes to writing content for business blogs!

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