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There’s-a-Reason and What’s-the-Reason Blogging for Business

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reason why

“There’s a reason why The Northside Social in Broad Ripple feels so comfortable,” Seth Johnson writes in Broad Ripple Magazine. (Great opening line. Bold assertion. Makes the reader want to know the why of it.)

In the same magazine issue, Jon Shoulders starts a review of Taylor’s Bakery (shown above) with another good opening: “How does a relatively small, family-owned bakery not only stay in business but also flourish for more than a century?”

At Say It For You, I’ve always stressed the fact that opening lines have a big job to do. As blog content writers, we have to assure readers they’ve come to the right place to find the information that satisfies their need for answers. On the other hand, a “pow” opening line that arouses curiosity may be just what’s needed to keep a reader progressing through the page. Think of beginning a blog post with the words “There’s a reason” or the question beginning “What’s the reason that…?”.

After his opening statement, rather than a lot of ad-like “sales-ey” text, Johnson’s write-up goes on to illustrate the “reason why” behind Northside Social’s success with a specific example:

We treat the chicken three different ways, Nicole says. “We brine it in pickle brine,
we marinate it, and then we confit it.  So we roast it in duck fat and then we bread it
and fry it to order.  It’s delicious”.

Shoulders, whose write-up of Taylor’s Bakery focuses more on business history and strategy,
offers a mouth-watering reason-why as well:

“If it’s baked and it’s sweet, you’ll likely find it at Taylor’s – cookies, cakes, doughnuts, Danish, breads and dinner rolls and flavored popcorn are all offered.  Everything is made fresh daily down to the ice cream…which is churned from scratch using special in-house machinery.”

In an article in Self magazine, the author urges readers to stop pussyfooting around and ask for what they need, but advises providing a reason for that need. Because at Say It For You, I provide business blogging assistance to business owners and their employees, I thought this Self article was “spot on“. After all, in business blogs, readers are often asked to subscribe to the blog, pose a question or comment, sign up for a mailing list or newsletter, or buy products or services.

But, as the Broad Ripple Magazine articles so aptly demonstrate, readers need to be given a reason to do those things. The “because” needs to be presented in terms of advantage to the reader.

Beginning a blog post with the words “There’s a reason why” or the question “Why” (is getting to know this company/product/service going to be a very good idea for the reader) might turn out to be a very good idea for the company offering the blog!

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The Barnum Effect Can Be Used Ethically in Blogging for Business

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Barnum effect in blogging

As humans, we tend to crave to be “understood”. Sometimes, though, due to the Barnum effect, (named after famed manipulator and circus man PT. Barnum), we tend to give high accuracy ratings to descriptions of our personality. We believe we are being understood and that the descriptions (the “fortune”, the horoscope, the reading, the assessment) are tailored specifically to us. In reality, though, the descriptions are general enough to apply to a wide range of people.

Psychologist Bertram Forer tested this idea by giving a personality test to his psychology students, then asking them how well they thought the results matched their self-perceptions. Unbeknownst to those students, they had all been given the exact same summary of results “describing” their personalities. Almost all the students thought their “tailor-made” description was “spot-on” in describing their “one-of-a-kind“ personalities!

“Consider that marketing and advertising is also quite dependent on people believing that they are the ‘kind of people’ who would benefit from a product, or have a ‘specific problem’ for which they could purchase a solution,” observes Kate Kershner in How Stuff Works.

In a way, I explain to new Say It For You blogging clients, blogs are the perfect marketing tool for niche markets.  Remember, I tell them, you, the business owner, are not going out to find anyone! Blogs use “pull marketing”.  The people who find your blog are those who are already online looking for information, products, or services that match up with what you know, what you have, and what you do. Your online marketing challenge is not to seek out the people, but to help them seek you out!

The Barnum effect, when it comes to business blog posts, is what draws in those searchers, who perceive that the information and observations you’ve provided in the blog has “high accuracy” in terms of their own needs and wants. And, while Barnum’s tactics are now seen as having been manipulative, when it comes to business blogging, online searchers tend to make very accurate assessments of whether what they find is what they need!

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Business Blog Posts – What’s In It for Them?

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WIIFM blogging

There are several similarities between the skills a speaker uses in giving an effective talk and those we bloggers use to write effective business blog posts, I was reminded just the other day,  listening to estate planning attorney Rick Randall address our group at the Financial Planning Association.

What’s In It For Them?
Just a few paragraphs into his lecture on some of the more arcane aspects of designing estate planning trusts,, Randall stopped, looked at us in the audience, and posed the question:  “Why do I care if I’m in your seat?”, proceeding to answer that very question from the point of view of the individual financial planning practitioner.

For business blog content writers, the cardinal rule to remember is that potential clients and customers want to know about Radio Station WIIFM (What’s In It For Me?).

Visuals – the Third Leg of the Stool
One of the legalities Randall wanted to get across to his audience had to do with protecting trust assets from creditors. Many clients are reluctant to take control of the assets away from their beneficiaries in order to obtain that protection. The law considers certain people to be “under our control”. To help us understand and remember which beneficiaries are “too close” (deemed to be under our control in decision-making), Randall used a simple visual of a pointing index finger.  “Up” refers to parents, “down” to offspring, “sides” to siblings, “front” to spouse, and “behind” to employees.

Visuals are one of the three “legs” of the business blog “stool”, along with information and perspective, or “slant”. Whether you use actual original photos or “clip art, visuals add interest and evoke emotion, in addition to cementing concepts in the minds of readers.

Case in Point
To increase interest and understanding of the legal concepts he was explaining, Randall employed a “true story” approach, using as an example an actual drawn-out Indiana estate planning dispute about which we’d all read in the newspaper.

For online searchers, nothing beats landing on a blog that has just the information, the products, and the services they were looking for. That’s doubly true when readers get the “people like me” effect, and stories of all kinds (“case studies”, customer testimonials, famous incidents from the news, Hollywood, folklore – you name it) help personalize your blog post.

For both effective professional presentations and effective business blog posts, it’s all about remembering the “what’s-in-it-for-them”!

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Does Your Business Blog Offer Advice That Sticks?

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blog advice that sticks

“Helping people do sensible things with their money is just as hard as getting people to do the right things for their health,” Moira Somers tells financial advisers in the Journal of Financial Planning. Financial planners’ advice, she believes, is too often unskillfully given. (As business blog content writers, I wondered, are we falling into that same trap?)

The field of adherence research, Somers points out, has led to a revamping of medical education. What would make it easier for patients to do the right thing? In financial planning, she adds, advisers “contribute mightily” to the problem of advice being ignored. Key advice-giving “sins” she names include:

  • using incomprehensible jargon
  • disregarding the emotional side of the client experience
  • acting as though the prospect lives in a social vacuum
  • failing to plan for “non-adherence”
  • dominating meetings by talking too much
  • take a judgment-laden stance towards clients

Valuable to-dos we promotional business writing professionals can glean from this article:

  1. Make all content as free of professional jargon and specialized lingo as possible.
  2. Aim for shorter “meetings” (break technical information into bite-sized pieces).
  3. Do not assume understanding of critical points. Offer anecdotes and focused testimonials to prospects can really “see” the advantages of what we offer.
  4. Make it clear that we have an understanding of our target readership’s needs.
  5. Project warmth, showing our “human side”.
  6. Use clear typeface, bullet points and bolding to draw attention to important points.
  7. Suggest questions readers can ask themselves while choosing among options.

    It matters where on the page we put our Calls to Action in each blog post. I often remind business bloggers to provide several options to readers, including “read more”, “take a survey”, “comment”, or “subscribe. On websites with no e-commerce options, of course, “Contact” is the ultimate reader “compliance” step

“Does your advice stick?“ Moira Somers asks financial planners. “Learn strategies for giving advice that clients will follow,” she concludes.

Does your business blog offer advice that sticks?

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Business Blog Readers’ Fourth Drive

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blog reader curiosity

 

One of the many things we don’t understand is this: What is interestingness? observe John Lloyd and John Mitchinson in the Book of General Ignorance. What we do know, the authors tell us, is that, while we humans have the same three primal drives as animals (food, sex, and shelter), it’s the fourth drive which makes us uniquely human – curiosity.

Appealing to blog readers’ fourth drive is certainly one secret to success in content writing.  Arousing curiosity through blog titles and through the opening lines of blog posts has proven to be a winning tactic. Why is that? For one thing, we like completion and balance.  Put a question out there and we are driven to find the answer, Lloyd and Mitchinson explain.  “What’s the name of the tallest mountain in the world?”  Most of us are quick to answer: Mt. Everest. But no, measured from the seabed, it’s Mauna Kea on the island of Hawaii. Everest is the highest, but not the tallest.

Curiosity explains why readers enjoy juicy gossip tidbits about sports and movie stars, even personal details about the lives of famous people from the past.  Curiosity explains the interest readers have in how stuff works in the world and how things came to be. And, yes, (as I always stress in corporate blogging training sessions), by definition of their having found your blog, readers have curiosity about some aspect of your profession or business. What my own experience has taught me is that readers are most curious about themselves, how they “work” and the limits of their own knowledge and their own physical capabilities. I believe that’s why magazine “quizzes” are so hard to resist.

Unlike novelists or even reporters, we blog content writers can’t afford to be enigmatic in the name of arousing curiosity, since it’s essential for us to assure readers that they’ve come to the right place to find the information that brought them online to find answers. Five times as many people read headlines as read the body copy, “Father of Advertising” David Ogilby taught. If the headline doesn’t do the trick, even if we appeal to searchers’ general curiosity, the danger is they’ll bounce away from our site before we get to share our thoughts!

In the preface to their book, Lloyd and Mitchinson may have unwittingly hit upon the business blog writers’ solution.  “The human brain is the most complex single object in the cosmos….what are we supposed to do with all that astonishing computing power? We think we know the answer – ask more questions.”

Appealing to blog readers’ fourth drive may be one secret to success in content marketing!

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