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Blogging Lessons From the Courtroom


‘The courtroom was his job, writes Trey Goudy in Doesn’t Hurt to Ask, but you, too, he tells readers, will need to successfully advocate about something or someone. You will be persuading others to either come closer to your way of thinking or at least see why it is you believe what you believe, he says.

Based on Goudy’s decades-long experience as a prosecutor, he has arrived at certain conclusions about what persuasion is not (debating or arguing) and what it is (incremental). Both conclusions relate directly to blog marketing, I couldn’t help thinking. Blogging is certainly incremental, delivering information on a topic over a series of different posts, all part of a longer, ongoing, messaging process.

You have your facts, Goudy says, as you’re preparing to persuade, with a sense of which are most compelling. You’ve prioritized them properly. You’ve thought through every point and have a plan for defending it. But only sometimes, he admits, is the objective knowable (such as a verdict or an election tally). In real life, persuasion is movement, and movement can be small at times. In fact, I mused, in blog content marketing, persuasion is meant to happen in small increments.

Think how they think, Goudy advises (he might well have been referring to blog readers as much as to a jury). What do you really know about what they think? he asks. You’ve spent time gathering all the relevant facts, but you need to have a clear sense of which group you are trying to move, persuade, or convince. .Then comes evaluating how heavy a “lift” you need. Remember, if you are resolute in your own mind, chances are good that the audience is resolute in theirs, he reminds us.

In a non-digital conversation, you can come across as agreeable and likeable by saying things such as “I understand where you are coming from.” In blog marketing, however, the printed words are your one tool to demonstrate that level of likability and openness. “Start with your consensual point,” the author advises, “not your most provocative one.”

In the arena of persuasion, traits to be desired include believability, likability, authenticity – and access to facts. In a courtroom, Goudy says, you want to “impeach” the statements made by the other side (the facts they rely on and the overarching principles or conclusion behind those facts, but not the people).

Since blog content writers’ tools are words, Goudy’s chapter on “Big Words, Soft Words” offers helpful concepts. Certain words, he says, are “simply too big to make for objective and precise communications”. One of those words is “always” (as in “You always interrupt me when I am speaking”). Virtual or no, discussions need to allow for respectful dialogue.

The final paragraph of the book might have been directed specifically towards blog content writers: “Go communicate what you believe and why you believe it in the most persuasive way possible.”

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Readers Remember Helpful Hints

Sometimes a concept just keeps slapping you in the face with how true it is…. I’d been writing about offering helpful how-to hints as a way of engaging visitors to your blog. Find complementary businesses or practices, I advised, asking those business owners or practitioners for tips they can offer for you to pass along to your readers. The best tips and hints, I added, are related to some a topic currently trending in the news, especially one affecting your industry.

Just the other day, in the course of attending virtual networking meetings, I heard two wonderful examples of helpful hints.

First, fellow InfoConnect2 member Jim Badger (https://www.linkedin.com/in/jimbadger/)  explained that, because COVID-19 has caused to many people to meet virtually rather than in person, the logo imprint on the apparel should be put on the collar or high up on the shoulder of the jacket or shirt, so that it will be visible within in the frameword of the Zoom image

  • Hours later, in a Happy Networking virtual room, Samuel Brown, CEO of PacketEx in South Carolina (https://www.linkedin.com/in/packetex/) offered a helpful tip about computers and cell phones. Should we turn those off every night? Yes, Brown explained. It’s not because the phone or PC or Mac needs to rest (those machines are made to run, he said.) Turning off the devices allows them to perform automated tasks, including combating viruses, he explained.
  • At Say It For You, we teach that everything about your blog should be tailor-made for your ideal customer’s needs and preferences. The content is there to raise readers’ awareness of solutions and to educate them about products or tactics they perhaps hadn’t considered. With all that having been said, how do you get your business or practice remembered?

Well, the “logo” has to be high enough on the garment so it gets seen on the Zoom image. The advice has to solve a real problem and be implementable.

Try jogging your blog visitors’ memories with your own “in the now”, “in the know”, trend-related, practical, helpful hints!.

 

 

 

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How to Hug Customers in Your Blog

“It’s not location, location, location,’ Jack Mitchell writes in Hug Your Customers. “It’s service, service, service.” Sure, a decent location with reasonable traffic, convenient to get to, and more than adequate parking – will do just fine if you learn to ‘hug” your customers. Personalized attention to customers is the proven way to achieve sales results, is the thesis of Mitchell’s book, based on Mitchell’s Family of Stores’ clothing and jewelry business.

Since the first publication of his book, the author admits, much has changed, with the most significant of those changes being the growth of Internet sales for all industries. One thing that has not changed, Mitchell, claims, is the need to deliver personalized customer service. People still yearn for at least a smile and a thank-you from an actual human being, he says. Actually, people do more than merely yearn when it comes to personal service – research shows that customers are willing to pay more for a product if they receive better customer service during and after a purchase.

At our content marketing company, we absolutely agree. The challenge we blog content writers take on is translating those “smiles” and “thank-you’s” into digital messaging. As part of the business blogging assistance I offer through Say It For You, I’m always talking to business owners about their customer service.  The challenge is – EVERY business says it offers superior customer service! (Has any of us ever read an ad or a blog that does NOT tout its superior customer service?)  It’s not enough to say it – you have to specifically illustrate ways in which your company’s customer service exceeds the norm.

There’s more. Personalized service includes teaching customers new skills, and some blog posts can take the form of actually tutorials and step-by-step instructions. Stories of all kinds –help personalize a business blog. Even if a professional writer is composing the content, true-story material increases engagement by readers with the business or practice. Case studies are particularly effective in creating interest, because they are relatable and “real”.

In Journalism 101 class, we were taught to “put a face on the issue” by beginning the article with a human example  A case study takes that personalization even further, chronicling a customer or client who had a problem or need, and taking readers through the various stages of using the product or service to solve that problem. What were some of the issues that arose along the way? What new insights were gained through that experience, on the part of both the business and the customer?

You might not think of simplifying your website navigation as another way to “hug” customers, but it absolutely is. Marketing blogs are all about getting found,, but now they’ve found you, both both the content of your blog posts and the navigation paths on the blog site had better be easy, calling for fewer keystrokes and less confusion.

When writing content for your own blog or when planning content with the individuals you’ve hired for business blogging assistance, keep in mind that online readers might decide at any point that they’re ready to learn more, that they have a question to ask, or that they’re ready to take advantage of your products and services.  Make the process feel like a smile and and a hug!

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Blog Marketing and Job-Seeking – Sisters Under the Skin

 

Today’s post was contributed by guest Ruth Sternberg, a coach who helps mid-career professionals more effectively convey their value to employers and entrepreneurs capture more market share with clearer branded materials. She can be reached at Ruth@confidentcareersearch.com .
You can also connect with her at https://www.linkedin.com/in/navcoach/.

 

 

Congratulations! You have started your own business. You have courage. You have a mission. But how do you know your product or service will sell?

This is the driving question for all entrepreneurs. The same question causes job seekers stress as they hit “send” and wait for a reaction to an application submission. Most of us, whether we are working for ourselves or looking for a job, go about answering the question backwards. We assume that our idea is great, and that our skills speak for themselves. Friends and family have said so. We are sure everyone else will agree, so we adopt the “build it and they will come” philosophy.

We might hit it out of the park, as in the movie Field of Dreams. But will the stadium be empty? Selling anything, whether it be your skills, a product, or your consulting services, requires an understanding of what your customer—or in the case of a job seeker, the employer— needs. It sounds obvious. But in the age of social media and instant gratification, it’s not so simple. Today’s consumers are sophisticated. They don’t take promises at face value. Companies do not hire candidates just because they have the required technical skills.

Today’s “buyer” wants validation. It can be customer reviews, your LinkedIn recommendations, the quantifiable proof you give on your resume, or your social media posts. Top marketing voice Mark Schaefer, author of Marketing Rebellion: The Most Human Company Wins, points out that marketing a product requires a competitive advantage. To sell successfully, you must identify an unmet need and then build your message around that. Most companies confuse “what they sell” with “what the customer actually buys.” A tech company might have a great product. But the customers are really buying the great customer service. Starbucks doesn’t sell coffee; it sells community.

A job candidate might have all the right training and degrees, but hiring managers are really buying the ability to identify and solve problems, get along with different kinds of team members, and grow profits. Think about it: When an ad pops up in your Facebook feed, or when you are perusing Amazon or looking for a roofing contractor, do you just click “buy” without proof that you won’t waste your money?

Today’s consumer faces hundreds of choices and needs some way of differentiating one service provider (or job candidate) from all the others on the market. Here’s what you must do if you want to differentiate yourself in a competitive market:

Identify your customer. Who will make the decision to buy? Is it a mom? A CEO? A hiring manager? What do they prefer? What are their characteristics? What does the hiring company specialize in? What problems does it solve? What decisions does it face?

Figure out where your customer (or hiring manager) is. Is it on Facebook? Reddit? An industry website? Twitter? Maybe your customer supports a certain cause and is part of a Meetup or Facebook group talking about that. Are industry leaders members of a professional organization? Is there a Zoom event that will attract people in your industry? Are you on LinkedIn? Show up where your customer is and contribute to the conversation to find out what you need to deliver.

Decipher what makes you relevant to the buyer. Great service? Commitment to supporting certain values? Have you solved significant problems for your previous employers? What are they? Research the targets. Read articles, websites, and ask insiders.

Determine how to deliver your message of relevance. Content can sell, whether it’s video, social media content, or other avenues. Job seekers know they need a great resume. They also need fully keyword-optimized LinkedIn profiles. Check your marketing materials. Are they addressing the customers’ chief concerns? Create ways to engage! Will you write a cover letter? Post a LinkedIn article? Get seen and noticed!

Measure and adjust. Collect sales data. Look at your social media metrics. Who’s following you? Are they engaging with you? Job seekers: Document your progress as you apply for roles, noting whom they’ve talked with and what responses they received.

Winning the sale or the job offer is not magic. It is not instant or simple. But if you are struggling with your strategy, these tips should get you started down the right path.

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5 Marketing Strategies Your Business Needs to thrive in the COVID-19 Era

       Today’s post was contributed by guest Amy Collet, creator of Bizwell.org, a website that helps professionals and entrepreneurs build and strengthen their personal brand. She is also the author of the upcoming book, You, Exemplified: The Role of Personal Branding in Your Professional Life. 

While thousands of companies have had to pause or close their businesses during the COVID-19 lockdowns, many have opened those doors back up. As exciting as this is, there are still a lot of challenges ahead.

Small businesses have been asking: How do I keep my customers safe? How can my business stay afloat if we encounter another round of lockdowns? How can I re-engage my customers now that we are back in business?

Of course, let’s not forget the most important question of all: How can I boost my business on a budget? Even with grants and stimulus checks, many businesses had to tap into their cash reserves to survive. Here are five budget-friendly marketing strategies to keep business flowing during the pandemic.

Hire marketing help.

If your business closed at all during 2020, then you may need to start your marketing efforts from scratch. Say It For You has been providing traffic-driving content and marketing strategies for businesses for years. You stand to benefit when you partner with such a professional — who can revamp your website, deliver quality blog content, kickstart your social media campaigns and engage your customers with paid social campaigns. Keep all these within a smart budget by hiring small businesses, freelancers, contractors, or interns looking to build their resumes.

Be sure your legal ducks are in a row.

A lot has changed with regard to business legality since the pandemic first hit. Sadly, some people have discovered that they weren’t able to apply for grants and loans because their businesses weren’t properly filed. Prevent that from happening to you by forming a limited liability company (LLC). Not only will that give you access to any future COVID-19 relief funds, but it also qualifies you for tax breaks and other benefits. Regulations vary from state to state, so do thorough research or enlist the help of a formation service to guide you.

Reward your loyal customers.

The customers who stuck with you or came back deserve a little extra TLC. Most business owners know that retention and loyalty are the foundation for successful business growth. Customer Service Magazine suggests doing something simple, like delivering loyalty rewards to their email inbox.

You can also go the extra mile by opening up your store for solo shopping or offer them sneak peeks of new merchandise. If you provide a service, offer how-to webinars to help them advance their own livelihoods with your insider knowledge.

Keep your customers confident.

If you have a brick-and-mortar building or meet clients face-to-face, be sure to follow all of the CDC’s guidelines for safety. While COVID-19 is not a deadly illness for most people, it can shut down entire communities if all aren’t careful and cautious. Remember that the sooner we beat this, the sooner we can get back to normal — and we all have a part to play.

Don’t give up.

Things have been hard — that’s an understatement. You may have to act differently or think broadly about what you do and how you do it, but a little creativity can go a long way. The point is to persevere. There are no easy answers these days and the business world has a long way to go to recover. You’ll have to do some long-term planning in the face of uncertainty, which is hard, but not impossible. When all else fails, turn to your customers — ask them how they are feeling and how you can better meet their needs — then go from there.

Small businesses have a long road to recovery ahead, but it’s also very hopeful. Businesses are opening back up and many are thriving from the support of their communities. Take the time to explore some of these tips to launch your business back into success.

 

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