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Placement Smarts for Stores and Blogs

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Blog marketing and placement of goods in a grocery store have a lot in common, it seems.

Consumer psychologists have found that shoppers need a little time to get into the shopping mindset. That’s why you’ll often find magazines, books, and flowers near the front of the stores, to get shoppers into a more relaxed frame of mind, authors of The Big Book of Secrets explain. Then, since frequent customers who buy the same staples each week might ignore other items, stock is rotated frequently to lure shoppers to consider new items. Placement on shelves is super-important, because study after study has shown that items put at eye level are most frequently purchased. For that reason, smart merchandising involves placing the most expensive items on eye level shelves; suppliers may be charged extra for placing their goods at eye level,

Welcoming readers to the store or the blog
Just as shoppers arrive at the grocery store because they are interested in finding certain goods, online readers will have landed on your blog because they are interested in finding information on your topic and possibly making a purchase. Unlike the grocery shoppers described in the Big Book of Secrets (who know they’re in the right place, just need to be put into a more relaxed frame of mind), online searchers need immediate confirmation that they’ve come to the right place. To that end, according to blog mavens Shel Holtz and Ted Demopoulos, key words and phrases should be among the first words in your blog title and then reappear in your first lines of the post.

Staying at eye level
In comparison with putting grocery goods at shoppers’ eye level, eye-tracking studies have shown that searchers scan a page top to bottom and left to right, looking for information that matches what they typed into the search bar.

Putting the thesis and conclusion on the “end caps”
Grocery marketing studies have shown that placing items on end caps (the shelves at the outer end of each aisle), can boost sales by as much as a third. When it comes to blogging for business, I teach at Say It For You, the “end caps” of blog marketing are titles and closing lines. in helping high school and college students write effective essays, I often suggest they introduce their readers to both their topic and their thesis, doing both those things on the “end cap” where they’ll get the most attention. That way, I teach each the student writer, your readers will understand not only what issue will be under discussion, but towards “which side” of the argument you’re trying to steer your readers. In business blog writing, for the opening “end cap”, you may choose to present a question, a problem, a startling statistic, or a gutsy, challenging statement. Later, on the “back end” of your blog “aisle”, your “pow” closing statement ties back to the opener, bringing your post full circle.

Checking out
In a grocery store, even shoppers who leave totally empty-handed must pass by the checkout counters. In blog marketing, the equivalent is an “enticing, well-written Call to Action, as written.com suggests.

Just as if your were managing a grocery store, use your placement smarts in blogging for business!

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Calls to Action Must make Clear Who’s Asking – and of Whom

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For blog content writers, there’s a moral to the following humorous anecdote I found in Readers Digest:

          Eating breakfast at a diner, a man who had a cup of coffee but no spoon called out to the waitress, “Excuse me, but this coffee is too hot to stir with my finger.” A minute later, the waitress returned with another cup of coffee saying “Here, this one isn’t so hot.”

Sometimes the same type of misunderstanding can elicit the wrong reaction from readers of our blog posts. “We live in a culture of information-saturation. Consumers today are highly-distracted, which is why you need to end your posts with a bang, by including enticing, well-written calls to action,” writtent.com suggests.

In the story, of course, the diner did not know the waitress. Perhaps he thought the humorous approach (talking about stirring the coffee with his finger) would stimulate a smile plus a quick response from the server. He obviously judged the situation incorrectly. As the Brussels event planning firm Spacehuntr cautions, in blogging you have to know your target audience before asking them to act.

When building a plan to connect with an audience, Francesca Pinder advises, consider not only age, gender, and nationality, but where your target readers “hang out”, what they read and watch, and what they’re saying on social media.. Interviews, focus groups, and a lot of very alert listening can help you understand what causes they support.

As content writers, we cannot position ourselves (or our clients) within the marketplace without studying the surroundings for our target audience. And, for blogs to be effective, they must serve as positioning and differentiating statements to let readers know who’s asking for the action.

Years ago, I heard a speaker say that if your marketing isn’t working, you might have the wrong story, the wrong stuff, or the wrong audience. In the Readers Digest story, the “audience” was the right one (the server was the correct person from whom to request a utensil); what was wrong was the way the request was worded.

In blogging for business, if you know your target audience, you’re more likely to find the right way to approach them in asking them to take action.

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In Blogging, Don’t Be “Leo the Lip” – Ask for Actiion, but Explain Why

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In my Mensa Bulletin, there was a interesting piece about kindness and meanness, recalling former Brooklyn Dodgers manager Leo Durocher’s famous quip, “Nice guys finish last.”

The article’s author, Garrison Klueck, thinks the Durocher quote stuck because its meaning is consistent with the general belief that strength and authoritarianism is the most efficient way to run things. Authoritarian parenting involves a “because I said so” approach; authoritative parents, in contrast, explain to children the reasoning behind the rules, Klueck adds.

In blog marketing, calls to action (CTAs) often use imperative verbs designed to provoke immediate positive action: find out more, call now, provide contact information, etc. The concept, Tara Horner explained in “Writing a Better Call to Action”, is to show consumers how to take the next step and to create a sense of urgency around the offer.

At Say It For You, I must admit, we agree with Klueck, advocating a nice-guys-finish-first, authoritative parenting-type approach. Of course content writers must create a sense of  urgency, but, the way we figure it, searchers who’ve found themselves at your blog want to know why they ought to keep reading/foll

Durocher, nicknamed “Leo the Lip” did win games, But, as Garrison Klueck pointed out, so did Tony Dungy, the “universally-embraced- as-a nice-guy football coach” who led the Indianapolis Colts to their 2007 Super Bowl win.

“Whenever you tell someone they’re wrong, your mind goes through a series of specific mental steps to come to that conclusion. In doing so, you are actually harming yourself and your relationship with the others, and you’re killing any chance of anyone bettering themselves from the situation,” advises careerconservatory.com. “Stop telling people they’re wrong.”

As a professional blog copy writer, when I’m working with a new business client, our task is to find just the right “tone” and direction for the series of blogs. Today, the challenge is producing high authority content without sounding authoritarian. Nice blog content writers, we convinced at Say It For You, finish first!

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Slogans and Blogs – Sisters Under the Skin?

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While logos are visual representations of a brand, slogans are audible representations, Lindsay Kolowich Cox explains in a Hubspot piece. The idea, in both cases, is grab consumers’ attention and leave a key message in consumers’ minds. Earlier this week in this Say It For You blog, I highlighted the 1-800-Got-Junk slogan as an example of emphasizing convenience and ease-of-use.

Several of the ingredients which Kolowich-Cox thinks make for great slogans can contribute to the success of blog posts:

A great slogan includes a key benefit. The emphasis needs to be on key benefits of the product or service, not its features. Proctor & Gamble’s Bounty paper towels are “the quicker picker upper.”
Focus a blog post on painting either a “more” (glamour, time saved, comfort, money, miles per gallon) or “less” (pain, cost, waste, hassle) picture.

A great slogan differentiates the brand. How can one piece of chocolate truly stand out from another? M&M’s “Melts in your mouth, not in your hands” differentiates with an implied comparison with every other chocolate brand.
It’s almost axiomatic that, in writing for business, we want to clarify the ways we are better than the competition. But, rather than saying negative things about other companies or practitioners, explain the reasons you have chosen to do things the way you do.

A great slogan imparts positive feelings, possibly through nostalgia. MasterCard’s “There are some things money can’t buy. For everything else, there’s MasterCard.”
True stories about the mistakes and struggles that ultimately led to your success are very humanizing, adding to the trust readers place in the people behind a business or practice. 

A great slogan reflects the values held by the organization.
Whether business owners or professional practitioners are doing their own blog posting or hiring professional content writers to help, the blog is conveying the values and beliefs of the owners.  In fact, the content is an invitation to readers to become part of the process of bringing those values to life.

A great slogan conveys consistency. Kolowich-Cox cites Verizon’s “Can you hear me now? Good.” (Competitors may have better texting options or fancier phones, the implication is, but with Verizon you can always rely on service.
Consistency is the very backbone of business blogging success. high-quality stuff.  To satisfy a search engine, your blog material must be updated frequently. Most important, consistent posting of content shows readers that you are “present” and involved.

Blog posts, of course, are much longer than slogans. Still, the idea in both cases is to grab consumers’ attention and leave a key message in their minds, built around an unmet consumer need.

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Think Like a Buyer in Your Blog

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We’ve heard it before, but as blog content writers, we need to hear it again and again. It’s not about us or our clients – it’s about the buyers…

“When you’re selling a business, think like a buyer”, advised Keith Rand. At a recent meeting of our Circle Business Network group, Rand, who along with his son, specializes in making business transfers happen, quoted from two books: Men Are From Mars; Women Are From Venus and Think Like a Man. The common message, Rand explained, is this: achieving success in business means understanding – and focusing the conversation on – not what you have to offer, but what the other party is seeking. 

Financial advisor David Nienaber, CPA, CFP®  tells business owners to consider three things “as you plan for your next chapter”, including  identifying a professional team to effect the transfer, establishing tax consequences and  future cash flow, and judging the ramifications of a sale for family members.

 While Keith Rand would agree that sellers must carefully weigh all those factors prior to entering into a sale, his point is that during the negotiations themselves, the focus needs to be not on why the seller has decided to sell, but on what on what’s going on inside the buyer’s head as he or she pictures owning and running the business going forward. 

In fact, a “selling” mindset can actually hurt your marketing strategy, Liz O’Neill of Precision Marketing Group agrees. Many entrepreneurs and small business owners are stuck in the seling mindset, so caught up in their brand or industry, they forget that clients are indifferent to all that.

Your thinking is centered around who you are and what you do.  Meanwhile, the buyer starts with a problem that needs solving. In other words, O’Neill explains, when crafting  content for your web pages, “you need to divorce yourself from in-house terms, and begin to speak broadly,” not about precise offerings and skills you have.

In blogging for business, as business coach and Say It For You guest blogger Andrew Valley suggests, “Don’t tell them what you do.  Tell them what you do for them.” In fact, Valley says, “most people are interested in what you do only if it fits with what they need or want.”

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