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Blog Reader Encounters of the Right Kind

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client encounters

When it comes to blog marketing, there’s a lot of talk (too much talk, in my opinion) about traffic. Yes, blogging is part of business owners’ or professional practitioners’ “pull marketing” strategy, designed to attract readers’ eyeballs. At least a percentage of these readers, the hope is, will become customers and clients.

In a sense, however, fewer might well prove better when it comes to the numbers of online searchers who find your blog, then click through to the website. Remember the 1977 movie about aliens called “Close Encounters of the Third Kind”? I like to remind both the blog content writers at Say It For You and the clients who hire us that the goal of a business blog is to bring in customers “of the right kind”. These are customers who have a need for and who will appreciate the services, products, and expertise being showcased in the blog.

Long-time friend and fellow blogger Thaddeus Rex had it right, I believe, when he said: “If your marketing is not getting enough people into the pool, you’ll find the problem is in one of three places.  You’ve either got the wrong story, the wrong stuff, or the wrong audience”. Rex recommends filtering: the audience by differentiating your own business or practice in some way:

  • Your product or service can do something your competitors can’t .
  • Your product/service is more easily available relative to your competitors’.
  • You offer a better buying experience.
  • You’re less expensive.

Years ago, I remember a speaker at a wine-tasting event explaining that, when a customer finds a product or service that appears to be the exact right thing, it’s as if a light pops on. By offering a “content-tasting” on your blog, and doing that regularly and frequently, I tell business owners and professionals, you’ll have put yourself in a position to attract those “encounters of the right kind”.

Getting it “right” takes planning and thought, to be sure. Are you selecting the “right” keyword phrases? Are you establishing the “right” clear navigation path from the blog to landing pages on your website? Are you blogging for the right reasons and with the right expectations?

Remember, the goal is not lots of blog reader encounters; it’s blog reader encounters of the right kind!

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How Much Do Your Blog Readers Actually Know About Your Company?

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which of the two

 

Yet another great blog content idea sparked by the latest issue of Mental Floss magazine is a “Which of the Two….” quiz. Which product or brand has locations in more countries worldwide – a) McDonald’s or b) Burger King? Which is known for its brown delivery trucks and uniforms – FedEx or UPS? Which is licensed to the Hershey Company by Nestle – a) Kit Kat or b) Milky Way?

By adding interactive content to your blog, advises Kaleigh Moore of Snapapp.com, you stand to make more impact and help your blog content stand out from the noise. Josh Haynam of copyblogger.com goes a step further, telling marketers that the word “actually” is very compelling, posing a challenge from which readers won’t want to back down: How much do you actually know about….?” Interactive quizzes are huge lead magnets and have high conversion rates, Simply Amanda agrees.

At Say It For You, we look at trivia as components of a “toolbox” for blog content writers. Continually coming up with fresh content to inform, educate, and entertain readers is a pretty tall order for not only busy entrepreneurs and employees, but even for professional content writers. That’s exactly why I’m constantly on the prowl for blogging “foodstuff”, trivia that can be used to explain concepts, sharing with readers each of our clients’ unique point of view within their own profession or industry and within the community. The interactive quiz serves as a lead-in to sharing that kind of discussion.

“Which of the Two” quizzes can be used in business blogs to:

  • define basic terminology
  • compare one company or practice to others
  • demonstrate unique problem solutions
  • put matters into perspective, explaining why this business owner or practitioner has chosen to operate in a certain way

“Which-of-the-two” can be one way to challenge and engage blog visitors and to find out – just how much DO your readers know about your company and industry?

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Attract, Don’t Demand Attention with Stick Blog Content

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Making messages deliver impact is, of course, “our thing” as business blog content writers, and this week’s Say It For You blog posts are devoted to sharing wisdom from Chip and Dan Heath’s book Made to Stick. 

We can’t succeed if our messages don’t break through the clutter to get people’s attention, the authors point out, and surprise gets our attention, Chip and Dan Heaths agree. Opening your blog post with a startling statistic can be a way to grab visitor’s attention, I often point out to writers, adding power and focus to posts, and showcasing your own knowledge and expertise.

“If you want your ideas to be stickier, you’ve got to break someone’s guessing machine and then fix it.” Gimmicky surprises can’t do that job; you must target an aspect of your audience’s thinking that relates to your own core message, the Heaths emphasize. To be satisfying, the surprise must be “post-dictable”, so that the next step becomes obvious to readers.

But we also can’t succeed if we can’t keep people’s attention, the authors caution. I agree. My experience as a blogger and as a blogging trainer – has shown me that statistics, even the startling sort, aren’t enough to create positive results for any business or practice. We need to search for sticky ideas that have the power to maintain our interest over time – and to propel action.

The authors offer specific steps to follow in crafting a message:

  1. Identify the central message you want to communicate.
  2. Figure out what is counterintuitive about the message. Why isn’t the result already happening naturally?
  3. Communicate the message in a way that “breaks the audience’s guessing machine”.
  4. Help them refine their “machine” with a solution.

    Item #1 on this list is the foundation. It’s advice writers too often forget; their blog content is often the worse for it. Each article, each blog post, I teach, should have a razor-sharp focus on just one story, one idea, one aspect of a business or practice.

Using the counterintuitive is an excellent tool for engaging interest. But in creating blog content, I add, look beyond the surprise. The risk content writers face is being perceived as “bait and switch” advertisers. The unlikely comparison must clarify issues, helping readers get the answers they came to find.

Attract attention with sticky blog content that gets and keeps people’s attention by offering solutions.

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Blogging Who You Are

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Ahead of the launch of its inaugural flight from Indianapolis to Las Vegas a couple of weeks ago, Spirit Airlines announced two new year-round flights coming to market this November.  Since Spirit is new to our airport, John Kirby, vice president of network planning, delivered some introductory remarks at the press conference:“We are a leisure airline, so we look for opportunities to enhance our leisure position in the marketplace.”

In training Say It For You business blog content writers, I can use this one sentence to talk about niches. A niche is all about serving a particular group of clients with a particular need, applying a solution to that need.  After all, that’s what we do as blog content writers – serve niche markets.  As writers, we define a narrow target audience made up of people who are already looking for products, information, and services relating to a particular need they have.  For our part, rather than presenting ourselves (or the clients who’ve hired us to write for them), as knowing a little about a lot of things, we demonstrate that the owners are uniquely informed – and passionate – about just one or two.

“When approaching a new market niche, it’s imperative to speak their language.  In other words, you should understand that market’s ‘hot buttons’ and be prepared to communicate with the target group as an understanding member – not an outsider,” advises Kim T. Gordon, writing in Entrepreneur Magazine. That advice is particularly applicable to business blogging, and that principle is part of the “Power of One” concept on which Say It For You was founded. “The more focused a blog is, the more successful it will be in converting prospects to clients and customers.

Spirit’s “We are a leisure airline” is a great example of “blogging who you are.” It relates to what I call the “training benefit” of blogging.  When you create and maintain a blog, you’re verbalizing the positive aspects of your business in a way people can understand.  You’re putting your accomplishments down in words. You’re reviewing the benefits of your products and services, keeping those fresh in your mind.  You reveal some of the early struggles that helped you forge your business beliefs.  In other words, the very act of blogging provides constant training on how to talk effective about your own business or practice.

 

 

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Surprise-Laden Blog Post Titles

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two part blog post titles

 

Blog post titles have a multifaceted job to do, arousing readers’ curiosity while still assuring them they’ve come to the right place. One compromise I’ve suggested to blog content writers is using a two-tiered title, combining a “Huh?” (to get attention) with an “Oh!” (to make clear what the post is actually going to be about).

The latest business book covers use this “compromise solution” all the time. Here are some samples of recently published titles (The main or “Huh?) title is shown in bold, with the “Oh!” subtitle below it):

When to Jump
If the Job you have isn’t the Job You Want

Do  Nothing
Discover the Power of Hands-Off Leadership

The Persuasion Code
How Neuromarketing Can Help You Persuade Anyone, Anywhere, Any Time

When
The Scientific Secret of Perfect Timing

Originals
How Non-conformists Move the World

The Culture Code
The Secrets of Highly Successful Groups

The Energy Bus
10 Rules to Fuel Your Life, Work, and Team with Positive Energy

In This Together
How Successful Women Support Each Other in Work and Life

Unlike book publishers, we business blog content writers simply don’t have the option of using “mysterious” titles, since search engines will be will be matching the phrases used in our titles with the terms typed into readers’ search bars. So, just how can we get those keyword phrases in while still being enticingly enigmatic?

One possible way is including the “Oh!” part of our title in the meta tag description (the blurb of information that shows up beneath your clickable website address on search engine results pages).

Worth a try, anyway, with the idea being to pique readers’ curiosity and maintain the surprise, but meanwhile, giving the search engines the “advance scoop”.

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