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Put Your Client’s Logo on the Front, Your Own on the Sleeve

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Jeff Slain of Fully Promoted of Fishers IN was talking about apparel, but his advice is something we blog content writers need to keep in the forefront of our thoughts. Jeff’s common sense reminder to us Business Spotlight networkers the other day was that logo apparel buyers don’t want to tell the world about you – they want it to be all about them!

The “them”, we realize at Say It For You, can’t mean all possible visitors to your blog. Your blog can’t be all things to all people, any more than your business can be all things to everybody.   Yet everything about your blog should be tailor-made for your ideal customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it out in front. The first impression has to be focused on things you know about your target market – their needs, their preferences, their questions – and only secondarily on how wonderful you and your staff are at satisfying those needs and preferences.

Successful content marketing addresses issues readers care about, with content that Josh Steimie, writing in Forbes, says must have three qualities -value, relevance, and consistency. The content is there to raise readers’ awareness of solutions, educating them about products or tactics they perhaps hadn’t considered before.

As a business owner or professional practitioner, you have not just one, but many stories to tell, including:

  • the benefits of your products and services
  • the history of your business and your own journey
  • successful case studies and testimonials
  • news of importance to your customers
  • your perspective on trends in your industry

A website with just a few pages cannot tell these stories completely, nor can it engage your potential and current customers with fresh content in real time. Truth is, no single blog post can tell all the stories, either. The key is for each blog post to get visitors engaged enough to hear today’s story.

The very fact that you have a blog and that the content on it is current says a lot about you and about the fact that you mean business! “You’re in the game”. You’ve got your new, fresh, logo apparel on.
The reality, though, (as Fully Promoted’s Jeff Slain knows all too well) is that they’re not going to read what’s on the sleeve until their interest has been fully engaged by what’s on the front!

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It’s Not the Blog That Makes You Rich

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“I’m not the guy that makes you rich; I’m the guy that helps keep you from being poor”. That unusual self-intro by financial advisor and insurance agent Jeffrey Eric Frank from Wayne, Pennsylvania really captured my attention at a recent virtual networking meeting, Of course, as a former financial advisor myself, I immediately understood the truth in Frank’s “motto” when it comes to wealth. Focused these days on marketing, though, I couldn’t help making a comparison with blogs…

Their very nature makes blogs ideal for marketing, Randy Duermyer explains in thebalancesmb.com, naming the following characteristics:

  • Blogs are inexpensive to start and run.
  • Blogs build website traffic.
  • Blogs are easy to use.
  • Blogs improve search engine rankings.
  • Blogs engage your market.

Blog marketing, though, is hardly a direct route to guaranteed marketing success; while starting a blog can be done quickly and easily, Duermyer cautions, it’s the ongoing management that will take time and patience. What’s more, blog marketing is not designed to “close” deals in the same way as a face-to-face encounter between a prospect and sales professional might do. Going back to our friend Jeffrey Eric Frank, the blog, however well-planned and executed, is “not the guy that makes you rich”.

What can and will happen, as Hubspot blogger Corey Wainwright explains, is that prospects who have been reading your blog posts enter the “sales funnel” more educated on your industry and what you have to offer. What business owners and professionals are doing with the blog is taking advantage of the main reason use the Web in the first place – to find answers and information.

Rather than running traditional ads for your brand of hats, vitamins, or travel, you provide lots of information on the history of hats, on why vitamins are good for you, and about exciting places to go on safari.  Consumers interested in your subject, but who never even knew your name come to see you as a trusted resource, possibly as a business to do business with!

No, New York Life’s JE Frank doesn’t for a moment pretend to be the guy who’ll make you rich. And, at Say It For You, we approach blog marketing with the same sort of practical wisdom in mind. Blogging is a very good “back door” approach to sales, helping you cultivate an audience of people who may well move on to become buyers.

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Blogging to Help X Do Y

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“Ultimately, your company profile matters. It can intrigue a new visitor to check out your products or services in more detail, and nudge potential customers into choosing your business over competitors,” Caroline Forsey writes. Forsey uses the Starbucks company profile as an example, incorporating the company’s mission, background story, products, and even folklore regarding its name.

All that material makes excellent fodder for website content, I thought. When it comes to blog marketing, however, I liked the very simple model for a business profile offered by Linked In sales enabler Missy Parrish: – “We help X to do Y”.

At Say It For You, we teach, blog content writers’ initial focus must be on the X. Even if your products and services are top-rate, that’s not enough to keep content fresh and make conversions happen. Your knowledge of the target audience has to influence every aspect of your blog. In fact, the very essence of content marketing is not “pitching” prospects and customers, but providing content that is truly relevant and useful to them

What about the Y? Most of the time, I explain to newbie blog content writers, at stage #1 of their search, online readers don’t know the name of the individual, the business, or the practice they want. What most consumers are likely to type into the search bar are words describing:

1.  their need
2. their problem
3. their idea of the solution to their problem
4.  a question

That means telling those visitors (the X) about the things you can help them learn and the things you can help them do (the Y) is what is most likely to lead to a next step. Always keep in in mind that, when you’re blogging, you’re talking to a friendly and interested audience about things that might help them (as opposed to forcing your message in front of people who are trying to avoid it).

What if you have more than one X and more than one Y? In fact, most business owners and professional practitioners tell me they have more than one target audience for their products and services. There may be one demographic that accounts for the majority of their customers, but they also have “outliers” who bring in just enough revenue to matter.

That is precisely the beauty of blog marketing. In fact, what you don’t want is an all-in-one marketing tool that forces a visitor to spend a long time just figuring out the 99 wonderful services your company or practice has to offer.  Each blog post will offer just enough to convey to individual searchers they’ve come to the right place (which they will have, based on the search terms they used).

Your welcome to those very visitors is the message conveyed in that very blog post: You help X’s like them to do Y!

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Blog Reading Based on Different Motivations

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“There was a time when archaeology was commissioned privately by wealthy individuals,” I learned from the incredibly fascinating tome of trivia, Publications International’s The Big Book of Big Secrets. One of the most interesting chapters described the day in 1922 when, some 300 years after the death of Egyptian pharaoh Tutankhamun, a way to enter the tomb of “King Tut “was discovered. (I remember visiting the “Golden King” exhibit of these artifacts at the Children’s Museum back in 2009 right here in Indianapolis.)

From a blog marketing standpoint, I was fascinated by The Big Book authors’ insight into the differing motivations those wealthy individuals had for their ongoing efforts, spread over many years, to open the tomb. “Some of those benefactors desired to advance historical knowledge, while others simply hoped to enhance their personal collections of antiquities.” As things turned out, both types were rewarded for their efforts: Ancient plunderers raided the tomb for smaller items, making huge profits from mummies and from recovered items, while the historians were able to “catalog piles of priceless artifacts”.

Firstmondayorg, reporting on a study for the motivations of blog readership among recent college graduates, observes that readers used blogs for step-by-step instructions for hobbies, do-it-yourself household reports, and money management. ”Today, blogs mean a host of things to bloggers, blog readers, and new media researchers.”In the survey, most graduates said blogs were useful in helping them pick up skills they had not learned in college but which they now needed for their careers. Some interviewees reported that blogs provided them with essential professional tips. According to some interviewees, blogs served as niche learning resource tailored to their information problems.

At Say it For You, one valuable coaching tip we offer to blog content writers is to tailor individual blog posts – or series of posts – to different segments of the customer base (as opposed to trying to reach them all in any one post). In a way, each time you post you’re pulling out just one of those attachments on your “Swiss army knife” and offering some valuable information or advice relating to just one aspect of your business. Another day, your blog post can do the same with a different “attachment”.

Brenda Stoltz of Ariad Partners suggests accomplishing that very goal by designating “days” for different targets: Corporate accounting Mondays, Small Biz Wednesdays, or Freelance Fridays. As a variation on the concept, we’ve advised setting aside a section on the website for blog posts for certain specialty readers.

Just like the archaeologies of old, some historians, others antique dealers, blog reading is based on different motivations.

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In Blog Content Writing, Be a Mensch With Mentions

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Since a “mensch” is the type of person we’d all like to think we are, how does that play out in blogging for business? Guy and Peg Fitzpatrick weigh in on that very subject in The Art of Social Media, first explaining the difference between a “mention” and a “hashtag”.

Hashtags help people share a topic, the authors explain. If you wanted to discuss blog marketing with a group of other blog marketers, you’d use #blogmarketing. On the other hand, if you’re blogging about a certain topic, mentioning the name of a person or company (hoping they will see that mention), you’d refer to them as @name on Facebook or Twitter. Of course, if you want to attribute ideas you’re discussing in a blog post to their original authors, you’d link your text to the source, just as I did after naming the Fitzpatrick book above.

The Fitzpatricks remind us of a super-important fact: While with email, the recipient’s response is the only one that matters, in social media, the audience is everyone who reads your comment or your post and who might react to it either positively or critically. Inevitably, some people are going to disagree with you. The authors’ advice to us is to take the high road and maintain a positive attitude throughout.
“Blogging and social media not only amicably coexist; they complement each other,” the authors aver. The trick? Use your blog to enrich your social media with longer form content; use social media to promote your blog.

Being – and staying – a mensch is the key to successful “re-gifting” of others’ content to your own marketing blog readers, I teach at Say It For You.  In fact, quoting someone else’s remarks on a topic you’re covering in a blog post can be a very good thing, because, you’re:

  • reinforcing your point
  • showing you’re in touch with trends in your field
  • adding value for readers by adding variety in the way an idea is phrased

On the other side of the coin, content writers need to remember that we’re trying to make our own cash register (or the cash register of the business owner or practitioner who hired us) ring. In the final analysis, therefore, the voice that has to be strongest through the post is the one represented by the url on the blog site.

In blog content writing, be a mensch with mentions, taking care of business while “taking care” to give credit where credit is due.

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