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The Four Elements For Creating Wonder

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As writers, we can use four characteristics that have the power to inspire a sense of wonder in our readers, Matty Dalrymple explains in Writer’s Digest:

  • mystery and exclusivity
  • a disconnect from reality and expectations
  • displays of specialized elements of knowledge
  • an immersive yet ephemeral experience

Dalrymple, I realized, was addressing novelists, but could those four elements work well for creators of online marketing content as well?

Mystery – by showcasing characters’ use of special elements, “we transport readers to a wondrous world”, Dalrymple says.

In content writing for business, we’ve learned at Say It For You, business owners or professional practitioners want to become valuable providers of information, ultimately persuading readers to use their products or engage their services. There must be no mystery about the fact that searchers have come to the right place. Still, through content, writers can show how things – or causes – their readers care about are in jeopardy, creating wonder about possible paths forward.

A disconnect from expectations – When an aspect of a setting or situation deviates from the norm, that surprises and intrigues readers.

Creating compelling content can – and should – incorporate both people storytelling and product storytelling. The expectation is for the content to tout the successes of the business or practice, but true stories about mistakes and struggles will engage precisely because of the disconnect. People want to do business with real people, and admission of failures and mistakes often surprises and intrigues.

Displays of specialized knowledge – Because the character has such arcane knowledge, readers have a sense of awe at how much exists of which they were unaware.

Content writers aim to have their clients be perceived as subject matter experts offering usable information and insights.  Once readers feel assured that the providers know your stuff and care about offering good information and good service, they might be ready to take action, Bringing in less well-known facts about familiar things and processes “displays” specialized knowledge, making readers wonder how many other “secrets” await.

Immersive experience – While allowing readers to get a sense of being part of the story, the author needs to convey that the experience is ephemeral.

When you’re composing business blog content, I tell writers, imagine readers asking themselves – “How will I use the product (or service)?” “How will I feel?” Your content can offer a “taste” of the benefits users stand to enjoy when using your products and/or services.

While assuring searchers they’ve come to the right place to find the information they need, skillful use of the four story elements can create a sense of wonder, a feeling of “Wow! I never realized…..”

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Write Why Everything You Don’t Do, You Do For Them

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“Recently, Aldi has started TV brand advertising here in Pa., one of their biggest US markets,” Hacker News reports. “They literally brag about their smaller sku count, small stores, no cart pushers, and no loyalty cards. The tag line is ‘Because everything we don’t do, is for you.'”

“We look at the world through these core values: simplicity to keep costs down, consistency in providing the highest quality products and responsibility in how we reduce our environmental footprint”, is corporate Aldi’s message.

Aldi’s “things we don’t do” include:

  • accepting manufacturers’ coupons
  • offering a loyalty program
  • providing free shopping carts
  • offering thousands and thousands of products displayed in many aisles
  • bagging customers’ groceries
  • providing free paper or plastic bags
  • offering food products containing synthetic colors or MSG.

The Aldi tag line is effective precisely because it’s so unexpected. Companies don’t typically boast about services and products they don’t offer. In marketing a business or practice, we would do well to emulate the concept, explaining what we have decided not to offer and why we think that’s important to us and to our clients and prospects.

In fact, as we teach at Say It For You, the best marketing content gives readers insights into company owners’ or professional practitioners’ core beliefs, explaining not only what they do, but what they choose not to do and why.

Of all the goals served by writing content, the most important might be ”humanizing” and reinforcing trust. Online searchers need to come away with the impression they will be dealing with real, likeable people, not just with ”a company” or “a practice”. That means that whether the business owner or practitioner is creating his or her own content or collaborating with writers like us, the end result needs to be defining the underlying boundaries and beliefs.

What are the things you don’t – indeed won’t – do? And, most important, why are those “don’t dos” done in the best interest of the clients?

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Content That Sets a Standard

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Absolute perfection!  (That was my first thought upon reading this Patek Phillippe ad in a special issue of Forbes:

 At Patek Phillipe, when we make a watch, however hard we work, we can only go at one  speed. One that ensures we adhere to the high standards for which we are respected. 

We understand that some people express frustration at this. They want to us to go  faster. But at our family-owned watch company, fast is the enemy.  Because to accelerate the time it takes to make a watch, we would have had to cut corners  and lower our quality.

 And then the watch might be a very good timepiece.  But it would not be a Patek Phillipe and would not merit the Patek Phillipe seal.

Thierry Stern, President

Notice how the president of Patek Phillipe never puts down competitors, in fact never even mentions other watchmakers. For that reason, he comes across as a leader, not a follower.

In content marketing, we teach, negatives against competitors are a basic no-no. Sure, in writing for business, we want to clarify the ways we stand out from the competition.  But, to get the point across that readers should want to choose your business or practice, or your products and services over those offered by the competition, it’s best to emphasize the positive.

An alternate approach to mentioning the competition in content marketing includes acknowledges that there may be alternative approaches to reader’s problem or need, then offering evidence backing up your own viewpoint.

A point I often stress in corporate blogging training sessions is that you’ve got to have an opinion, a slant, on the information you’re serving up for readers. In other words, content, to be effective, can’t be just compilations of other people’s stuff, making that be your entire blog presence. Yes, aggregation may make your site the “go-to” destination for information on  your subject. The bottom line, though, is that Thierry Stern understands the power of thought leadership, of staying true to the care values on which your business or practice was founded.

Sure, your competitors’ products and services may be very good products and services, but they wouldn’t be uniquely yours, and your content wouldn’t set a standard.

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Effective Marketing Content Makes It Achievable

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“To succeed with a decision-maker, the person proposing a change needs to demonstrate that the plan is achievable,” Garett Mintz writes in the Indianapolis Business Journal. If you’re in business development, you need to position yourself in a way that demonstrates you are the low-risk option, he explains – not necessarily in terms of costs, but in terms of the buyer’s time and reputation.  In “de-risking” the option you’re offering, Mintz suggests the following formula:

Proximity + Follow-through = Trust

Proximity through frequency

There’s a lot of wisdom here for online content marketers, I couldn’t help thinking. For example, in order to achieve “proximity”, Mintz says, the more time a business development professional can spend with a prospect, the more rapport and connection will be built. When it comes to online “pull marketing”, we know at Say It For You, proximity is achieved through frequency of posting new content.

The issue we find so often (and this has not changed in the seventeen years I’ve been the business of creating content) is that, even knowing that winning search and driving business to the website involves frequency of posting content, the majority of business and practice owners simply cannot spare the time – or maintain the discipline – of researching, creating and posting content frequently enough to make a substantial difference in their marketing results.

Proximity through recency

As we work with the owners of businesses or professional practices, we always stress how important it is to use the blog to provide information – especially new information – related to their field. Whatever the nature of their business or professional practice, we always advise using the blog to provide that kind of new information.

Couldn’t online searchers find more complete and authoritative sources of information, some ask?  Certainly, is my response. but readers need you to help them make sense of the information. And, the very fact that you’re posting new content frequently demonstrates that you’re maintaining “proximity” to what’s going on around you and in your profession or business area.

De-risking through content

Since, as Mintz so strongly emphasized, buyers are protective of their own time, content consisting of case studies, anecdotes, and testimonials (showing how your product or service saved valuable time) are important in building trust. In another sense, de-risking through content involves “de-bunking” of prospects’ unfounded fears and biases. By offering content in the form of “guiding principles”, you can allow prospects to move forward.

To succeed in our content marketing efforts, we need to demonstrate that the plan is achievable!

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Stepping Out of Character in Your Content

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When the characters in a story seem to act against their own nature, Tiffany Yates Martin advises fiction writes in Writers’ Digest, that can feel jarring to readers, but it can also create interest. The author needs to lay the groundwork so that the character’s later actions will seem plausible, perhaps describing external forces that compel unusual action later on. The concept, as Martin goes on to clarify, is that, properly handled, unexpected and complex twists to a narrative can surprise and delight readers.

While, as content writers for business owners and practitioners marketing their products and services, we deal in fact rather than fiction, I believe that the Writer’s Digest “stepping-out-of-character” model can prove highly effective in capturing blog readers’ interest.

There are a number of companies that exemplify the unexpected by having two totally unrelated business lines, such as:

  • Chemed (hospice care) and Roto Rooter (plumbing)
  • Elxsi (sewer equipment and family restaurants)
  • Guiness (beer and recordkeeping)
  • Yamaha (musical instruments and motorcycles)

Diversification like that can be used as a defense, the Corporate Finance Institute explains. “In the case of a cash cow in a slow-growing market, diversification allows the company to make use of surplus cash flows.”

More to my original point, though, as Julie Thompson explains in business.com, business and professional practice owners often have a variety of hobbies, and interests, and interests. Building content around those interests (perhaps unrelated to the business or practice itself can make for refreshingly unexpected reading for searchers who land on the blog.

Another kind of “unexpected”‘ content focus can be charitable causes favored by the owner’s favorite charitable and community activities. But “the way you go about marketing your charitable efforts can either boost or tarnish your company’s public relations,” Thompson cautions, because there needs to be real commitment, not just lip service on the part of the business owner or practitioner. Still, the more unrelated to the type of business or practice the charitable “cause” appears to be, the more that “unexpecteness” factor will come into play…

Just as some of the most successful businesses represent new twists on old ideas and products, as content writers, we sometimes need to step out of character. surprising and delighting readers with a “twist”!

 

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