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Effective Marketing Content Makes It Achievable

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“To succeed with a decision-maker, the person proposing a change needs to demonstrate that the plan is achievable,” Garett Mintz writes in the Indianapolis Business Journal. If you’re in business development, you need to position yourself in a way that demonstrates you are the low-risk option, he explains – not necessarily in terms of costs, but in terms of the buyer’s time and reputation.  In “de-risking” the option you’re offering, Mintz suggests the following formula:

Proximity + Follow-through = Trust

Proximity through frequency

There’s a lot of wisdom here for online content marketers, I couldn’t help thinking. For example, in order to achieve “proximity”, Mintz says, the more time a business development professional can spend with a prospect, the more rapport and connection will be built. When it comes to online “pull marketing”, we know at Say It For You, proximity is achieved through frequency of posting new content.

The issue we find so often (and this has not changed in the seventeen years I’ve been the business of creating content) is that, even knowing that winning search and driving business to the website involves frequency of posting content, the majority of business and practice owners simply cannot spare the time – or maintain the discipline – of researching, creating and posting content frequently enough to make a substantial difference in their marketing results.

Proximity through recency

As we work with the owners of businesses or professional practices, we always stress how important it is to use the blog to provide information – especially new information – related to their field. Whatever the nature of their business or professional practice, we always advise using the blog to provide that kind of new information.

Couldn’t online searchers find more complete and authoritative sources of information, some ask?  Certainly, is my response. but readers need you to help them make sense of the information. And, the very fact that you’re posting new content frequently demonstrates that you’re maintaining “proximity” to what’s going on around you and in your profession or business area.

De-risking through content

Since, as Mintz so strongly emphasized, buyers are protective of their own time, content consisting of case studies, anecdotes, and testimonials (showing how your product or service saved valuable time) are important in building trust. In another sense, de-risking through content involves “de-bunking” of prospects’ unfounded fears and biases. By offering content in the form of “guiding principles”, you can allow prospects to move forward.

To succeed in our content marketing efforts, we need to demonstrate that the plan is achievable!

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Stepping Out of Character in Your Content

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When the characters in a story seem to act against their own nature, Tiffany Yates Martin advises fiction writes in Writers’ Digest, that can feel jarring to readers, but it can also create interest. The author needs to lay the groundwork so that the character’s later actions will seem plausible, perhaps describing external forces that compel unusual action later on. The concept, as Martin goes on to clarify, is that, properly handled, unexpected and complex twists to a narrative can surprise and delight readers.

While, as content writers for business owners and practitioners marketing their products and services, we deal in fact rather than fiction, I believe that the Writer’s Digest “stepping-out-of-character” model can prove highly effective in capturing blog readers’ interest.

There are a number of companies that exemplify the unexpected by having two totally unrelated business lines, such as:

  • Chemed (hospice care) and Roto Rooter (plumbing)
  • Elxsi (sewer equipment and family restaurants)
  • Guiness (beer and recordkeeping)
  • Yamaha (musical instruments and motorcycles)

Diversification like that can be used as a defense, the Corporate Finance Institute explains. “In the case of a cash cow in a slow-growing market, diversification allows the company to make use of surplus cash flows.”

More to my original point, though, as Julie Thompson explains in business.com, business and professional practice owners often have a variety of hobbies, and interests, and interests. Building content around those interests (perhaps unrelated to the business or practice itself can make for refreshingly unexpected reading for searchers who land on the blog.

Another kind of “unexpected”‘ content focus can be charitable causes favored by the owner’s favorite charitable and community activities. But “the way you go about marketing your charitable efforts can either boost or tarnish your company’s public relations,” Thompson cautions, because there needs to be real commitment, not just lip service on the part of the business owner or practitioner. Still, the more unrelated to the type of business or practice the charitable “cause” appears to be, the more that “unexpecteness” factor will come into play…

Just as some of the most successful businesses represent new twists on old ideas and products, as content writers, we sometimes need to step out of character. surprising and delighting readers with a “twist”!

 

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Another and Yet Another Almanac Tidbit

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Tuesday’s Say It For You blog post centered around one information tidbit from Harris’ Farmer’s Almanac, explaining what the “sugar plums” famously mentioned in “‘Twas the Night Before Christmas”. Today I’ll cite some other tidbits from the Almanac that I and fellow content marketers can put to good use in our content…

Tidbits about the history of popular products:

(Possible content writing purpose: educating readers about the history of the product the client manufactures or sells)

  1.  The origin of Rubik’s Cube
    The Rubik’s Cube, never intended as a toy, was a 3-D model used by a Hungarian professor more than fifty years ago to explain spatial relationships to design students.
  1. The origin of Post-It Notes
    A chemist at 3M Company found the slips of paper he used to mark his place in the church hymnal book would not stay put. Wondering if an adhesive previously created by a colleague (a product which had been considered useless because it was not very sticky or strong) might work on paper…  

Tidbits about company or product names:

(Possible content writing purpose: educating readers about the history of the company and choice of company name) 

  1. The sport of volleyball
    As educational director of the YMCA in Holyoke, Mass, William Morgan noticed that not al the men had the vigor and stamina needed to play basketball. He invented s sport he called “mintonette”, asking A.G. Spaulding & Bros. to develop a ball for the new sport. The game proved a hit, but one delegate was troubled by the name and suggested “volleyball”.
  2. From one code to another
    When Drexel Institute of Technology graduates Joseph Woodland and Bernard Sliver discovered a way to stock and track inventory, they filed a patent describing  “article classification through the medium of identifying patterns”. Since Woodland knew Morse Code, the new technology was named the barcode.

Tasty “almanac tidbits” help content readers who visit the website feel an “I’m-in-the-know” connection with the providers of products and services.

 

 

 

 

 

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Showing Ideas Instead of Telling Facts

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“Great stories show ideas instead of telling you facts,” storytelling expert Karen Eber explains. We live in a story world, she says, with stories providing ways to:

  •  differentiate yourself
  •  build connection and trust
  •  create new thinking
  •  bring meaning to data
  •  influence decision-making

The “tools” we can use to accomplish these goals include the three story elements of character, conflict, and connection, the author adds.

Working “against” us as storytellers, she cautions, is the fact that most of what is read is easily forgotten, citing the Ebbinghaus Forgetting Curve, a visual representation produced by German psychologist Hermann Ebbinghaus of the way learned information fades over time. In fact, he discovered, the biggest drop in retention happens soon after learning.

For us storytellers and content marketers, the encouraging note is in the “how” – the same set of information can be made more or less memorable, Ebbinghaus discovered, depending on how well it’s communicated in the first place.

Two important elements important in improving retention are time and repetition, Olivia McGarry points out in the LearnUpon Blog. “Spaced learning is considered one of the best methods for combating the learning curve.” Varying the content format using visuals, storytelling, and gamification, helps enormously, making sure learners know that completing the training will help ease their “pain points” and solve problems.

McGarry suggests that, when students share knowledge with each other, that goes a long way towards improving retention of the material. In that vein, at Say It For You, I advise content writers to periodically compose entire blog posts around questions posed by readers.

As content marketers, with the ultimate goal of influencing decision-making, we must help clients differentiate themselves, build connection and trust, create new thinking, and bring meaning to data, always remembering to show ideas rather than merely telling facts.

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Rolling a Picasso in Your Content

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“Roll a Picasso” is an art game developed by Emily Glass for use in an art or art history classroom, but it it makes for a fun exercise for groups of any age. Each roll of a die relates to a printed key, directing the “artist” to draw the head, the left ear, the nose, the mouth, by copying the shape on the chart. The different combinations of the 24 shapes make for a high degree of variety in the finished product. It’s interesting that, just days after posting “Telling Your Business Story Through a Brand New Lens”, I was introduced to this visual proof of how, by creatively combining – and recombining – a finite number of elements, we can continue producing engaging marketing content.….,

In corporate content marketing training sessions, I teach that effective blog posts are centered around key themes, just like the recurring musical phrases that connect the different movements of a symphony.  As you continue to write about your industry, your products, and your services, we tell business and practice owners, you’ll naturally find yourself repeating some key ideas – in fact, that’s exactly what you should be doing, we explain, to keep the content focused and targeted while still offering variety.

  1. It’s important to stress that blog and social media posts tend to be most effective when they focus on just one idea. A content writer might go about:

    – busting one myth common among consumers of their product or service they’re marketing

– offering one testimonial from a user of that product or service

– describing an unusual application for a product

– describing one common problem their service helps solve

– updating readers on one new development in that industry or profession

– offering a unique opinion or slant on best practices

Each post is similar to one “roll of the dice”, with the long-term effect being your “Picasso” work of art!

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