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The Three Dimensions of Content Marketing

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“Researchers looking for strategies and solutions for increasing financial literacy have identified three dimensions,” Jalene Hahn explains in the Indianapolis Business Journal, consisting of knowledge, attitude, and awareness.

The goals of content marketing, it occurred to me, are the same as those named by Hahn:

Knowledge:

When it comes to content marketing, teaching is the new selling. With so much ready access to so many sources of information, visitors to your site want to know that you and your organization have something new to add. At the same time, people generally don’t like to have their assertions and assumptions challenged, even when they’ve arrived seeking information on a particular subject. As content writers, we want our vendor or practitioner clients to be perceived as subject matter experts offering usable information and insight in addition to readers’ own knowledge level.

Attitude:

In the book Stop Hiring Losers , when authors Minesh and Kim Baxi  talk about hiring and retaining good employees,  they name six defining attitudes, or things that motivate different people. These include learning, money, beauty/harmony, altruism, power, and principle. When it comes to content marketing, the secret is knowing your particular audience and thinking about how they (not the average person, but specifically “they”) would probably react or feel about your approach to the subject at hand.

Awareness:

Social media can be used to raise awareness about social issues and encourage users to make changes in their own lives, a University of Plymouth professor explains. Online search can’t create awareness of something people don’t know exists. Once awareness is raised, readers are ready to learn more from reading content and become more engaged.

As is true of helping consumers gain financial literacy, content marketing is a way of helping business owners and professional practitioners use the three dimensions of  knowledge, attitude and awareness to appeal to their online audiences.

 

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Huh?/Oh! Titles Revisited

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Browsing the shelves of the nearest Barnes & Noble, I was reminded once more of how fond book authors are of using titles that first grab attention, then have explanatory subtitles. Knowing the importance of titles in creating online posts and articles, I long ago dubbed these “Huh? Oh!” titles.

The “Huh?”s are there to startle and capture attention, while the “Oh!’”s are there to explain what the text is actually going to be about. Importantly, in online marketing, those “Ohs!” are there to match the content of the post or article with the terms users typed into the search bar.

My exploration of the shelves in the Health section yielded some “straight” titles, such as:

  • The New Menopause
  • Herb Care
  • Healing Back Pain

Several others were examples of the “Huh? Oh!” tactic. (Had these books been on a general display, my interest might have been engaged, but, without the explanatory subtitle,  I would never have guessed they had to do with health:

  • 5 Trips: An Investigative Journey into Mental Health
  • The Invisible Kingdom: Reimagining Chronic Illness
  • Radical: The Science, Culture, and History of Breast Cancer in America

There are a couple of things you can do to make sure your blog posts have good titles, medium.com suggests:

  • Use keywords in your titles, making it more likely that your posts will show up in search results.
  • Keep your titles short and sweet. People are more likely to click on a title that’s short and to the point. Aim for titles that are no more than 70 characters long.

Following my exploration of those “Health shelves”, I purchased the latest issue of Writer’s Digest, curious as to whether I’d find many Huh?/Oh’s there. I did:

  • Confounding Expectations: Start With the Villain for More Engaging Storytelling
  • Finding Light in the Darkness: How Comic Gary Gulman Effectively Blends Humor into His Story of Overcoming Major Depression
  • The Unexpected Sells: Why Agents Want Genre-Defying StoriesAt Say It For You, we know that, for either straightforward or “Huh?-Oh!” titles of posts and articles,, one way to engage readers is using the sound of the words themselves, repeating vowel sounds (assonance) or consonant sounds (alliteration), so that searchers use their sense of hearing along with the visual.

    Never forget, though – whether you choose to use “Huh?/Oh!s to engage reader curiosity, the most important goal is delivering, in the body of your post, on the promise in your headline.

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Don’t Let the Marketing Dose Make the Poison

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Earlier this week our Say It For You blog highlighted nuggets of marketing wisdom contained in well-known proverbs. A classic maxim in the field of toxicology is “The dose makes the poison.”, meaning that often, a substance is toxic to the body only if it is administered  in too high a dosage…

“If urgency becomes the sole focus of marketing efforts, it can overshadow the brand’s core values and identity,” shopcreatify.com points out. “While scarcity can be a motivator, the primary focus should be on the benefits and features that truly resonate with your target audience.”

What’s more, Timothy Hodges of HonorAging, says, “Marketing too much can send mixed messages to existing and potential clients. For potential clients, you can be perceived as desperate, struggling, and/or not sending a clear enough message regarding your product or services”.

Interesting…At Say It For You, I use the word “marketing” in a very specialized sense.  That’s because, in today’s world, whatever your business or profession, there’s almost no end to the information available to consumers on the Internet.  Our job then, as content writers, isn’t really to “sell” anything, but rather to help readers absorb, and put to use, all that information.

Marketing, I believe, is about differentiating what you think about what you do and why you think the way you do. Taking a stance on issues relevant to your business or profession puts you in the role of subject matter expert and opinion leader.

I remember reading a piece by Sophia Bernazzani Barron of Hubspot in which she discussed “after-the-fact” selling, accomplished by describing an “extra” benefit added to things online prospects have already demonstrated is important to them. Blog marketing is, in fact, a tool for that “extra benefit” type of selling; because blogs are relational and conversational, they can be persuasive in a low-key manner.

Content marketing, remember, is a positive – it’s only when offered in too high a dose, that the marketing has the potential to “poison” the selling process.

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Some Simple Truths About Blog Marketing

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“Proverbs are brief, well-known sayings that share life advice or beliefs that are common knowledge”, preply.com explains. “Proverbs can also provide a shortcut for explaining or imparting information, adds grammarly.

In terms of offering advice to our business and practice owner clients about their content marketing “habits”, two particular proverbs come to mind:

1. Rome wasn’t built in a day.
After years of being involved in all aspects of content creation for business owners and professional practitioners, one irony I’ve found is that consistency and frequency are rare phenomema. There’s a tremendous fall-off rate in posting content, with most efforts abandoned months or even weeks after they’re begun. The oh-so-important lesson here is that blog marketing is no sprint.  A long-term, drawn-out effort is required in order to “build equity” in keyword phrases, gather a following, and gain – and sustain – online rankings.

2. Out of sight, out of mind…
Adhering to a posting schedule is crucial. Whether it’s once a week or once a month, consistency helps build trust with your audience and improves a blog’s search engine ranking.
Sharing your blog posts on social media and through email helps keep you “top of mind”.

When marketing online – whether it’s a product, a service, or even a concept, several proverbs seem particularly apropos:

1. Birds of a feather flock together…
To be an effective marketing tool for your business, your blog must to be the result of a well-planned strategy aimed at a specific segment of the market.  Your business or practice can’t be all things to all people, so your content must focus on things you know about your target market – their needs, their preferences, their questions – and where they “flock” – what social media sites do they frequent? At which community events, rallies, and celebrations are they to be found?

2. Hope for the best, prepare for the worst…
One of the goals of content marketing is to “humanize” a business, creating feelings of empathy and admiration for the business owners or professional practitioners who overcame the odds and went on to succeed. But what about negative comments that readers make about a business or practice? When those concerns or complaints are recognized and dealt with “in front of other people” (in blog posts), it gives the “apology” more weight. Go ahead and “let the client tell his story,” which then gives you the chance to offer useful information to other readers and to explain any changes in policy that resulted from the situation.

The simple truth about blog marketing is that it brings owners and customers together through the sharing of wisdom.

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Emotion Has Everything To Do With It

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“As a highly data-dependent field, marketing requires us to absorb information about industry trends and buyer preferences. That can seem like a very logical endeavor if all you’re doing is letting the  data dictate your moves,” Rebecca Rick, content strategist at CIDDesign writes, “but that’s simply not enough. There has to be human insight and emotional truth at the heart of the messaging for anyone to care about it.”

Audiences crave authenticity from brands and are quick to notice when it is missing. “In a competitive landscape, ContentMarketing.com agrees, “customers aren’t interested in being sold a product; they are interested in finding solutions to everyday problems. “Modern consumers aren’t loyal to products, but to brands’ stories and experiences, intuitmailchimp.com adds. By tapping into emotions such as joy, nostalgia, and empathy, brands can create authentic experiences.  On the other hand, negative emotions can have a lasting impact, acting as a deterrent to customer engagement.

At Say It For You, we found great inspiration in Jeremy Porter’s “Using Emotion to Persuade”. “Remove the metaphorical barriers between you and your audience,” Porter cautions. In content marketing, one goal needs to be presenting the business or practice as very personal rather than merely transactional, reminding readers that there are humans providing the product or service.  “Don’t put on an act or ‘lecture’ the audience; infuse a sense of humor.” But, can emotional marketing be effective in B2B situations?  To be sure – no company is faceless.  Behind every decision there is always a person involved, and that person has feelings.

During the pandemic, when we were all exhorted to practice “social distancing”, I remember being impressed with a reminder offered by Dr. John Sharp of Harvard to not practice emotional distancing. As a content creator, I understood that emotion trumps fact for people, and that it is compassion and emotional intelligence that must drive marketing initiatives.

“Stories and narratives are particularly effective at evoking emotions because they engage our brains in a unique way, activating not only the language processing areas, but also the sensory cortex and motor cortex,” the Unity Environment University website explains. “Consumers are used to telling stories to themselves and telling stories to each other, and it’s just natural to buy stuff from someone who’s telling us a story,” observes Seth Godin in his book All Marketers Tell Stories.

What we’ve learned at  Say It For You is that blogging is a very personal form of communication, and our clients’ messages need to be translated into human, people-to-people terms.

In content marketing, emotion has everything to do with it!

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