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Stretching a Business Blog Just So Far

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Lasting just over an hour, Dumbo is Disney’s shortest feature-length movie, Stacy Conradt writes in Mental Floss magazine. When Walt Disney was advised to extend the storyline, here’s what he said: “You can stretch a story just so far and after that it won’t hold together.” Interesting – the newest Dumbo movie, just released this yet, is an hour and 52 minutes long, and the story “stretches” beyond the original tale…

In blogging for business, just how far can you “stretch the story” and still have the content “hold together”? The Nielsen Norman Group examines that precise question in “Long vs. Short Articles as Content Strategy”. Jakob Nielsen explores the question in terms of cost/benefit ratios. Cost relates to the amount of time it takes to read an article, while benefits represent the value users stand to get from the online information.

One conclusion is clear, the author says: people prefer to read short articles – people tend to be ruthless in abandoning long-winded sites; they mainly want to skim highlights. But, when the assumptions change, Nielson explains, that changes the metrics. Readers who want to know everything about a problem will find value in longer, more detailed articles. Still, most of the time, short articles contain more value per word. Want many readers? Focus on short, scannable content. Want readers who really need targeted solutions to complicated problems? Focus on comprehensive coverage. The very best content strategy, Nielson concludes, is one that mirrors users’ mixed diet.

Whether it’s a Dumbo film of business blog content writing, it’s all about the value you bring to your target audience. “This is why it’s so important,” Nielson stresses, “to optimize your content strategy for your users’ needs.

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Blogging Who You Are

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Ahead of the launch of its inaugural flight from Indianapolis to Las Vegas a couple of weeks ago, Spirit Airlines announced two new year-round flights coming to market this November.  Since Spirit is new to our airport, John Kirby, vice president of network planning, delivered some introductory remarks at the press conference:“We are a leisure airline, so we look for opportunities to enhance our leisure position in the marketplace.”

In training Say It For You business blog content writers, I can use this one sentence to talk about niches. A niche is all about serving a particular group of clients with a particular need, applying a solution to that need.  After all, that’s what we do as blog content writers – serve niche markets.  As writers, we define a narrow target audience made up of people who are already looking for products, information, and services relating to a particular need they have.  For our part, rather than presenting ourselves (or the clients who’ve hired us to write for them), as knowing a little about a lot of things, we demonstrate that the owners are uniquely informed – and passionate – about just one or two.

“When approaching a new market niche, it’s imperative to speak their language.  In other words, you should understand that market’s ‘hot buttons’ and be prepared to communicate with the target group as an understanding member – not an outsider,” advises Kim T. Gordon, writing in Entrepreneur Magazine. That advice is particularly applicable to business blogging, and that principle is part of the “Power of One” concept on which Say It For You was founded. “The more focused a blog is, the more successful it will be in converting prospects to clients and customers.

Spirit’s “We are a leisure airline” is a great example of “blogging who you are.” It relates to what I call the “training benefit” of blogging.  When you create and maintain a blog, you’re verbalizing the positive aspects of your business in a way people can understand.  You’re putting your accomplishments down in words. You’re reviewing the benefits of your products and services, keeping those fresh in your mind.  You reveal some of the early struggles that helped you forge your business beliefs.  In other words, the very act of blogging provides constant training on how to talk effective about your own business or practice.

 

 

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Saint Patrick’s Blue Blog Content Writing

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Okay, so you wore that green tie or green jacket on St. Patty’s day and had yourself a good time, but now, almost two weeks later, I think you might be ready for the truth. Several truths, actually. Since at Say It For You, I teach that mythbusting is one very legitimate and important function of blog writing, I want to pass along a few super-busts straight out of one of my favorite sources – Mental Floss magazine.

For starters, St. Patrick wasn’t Irish. (He did introduce Christianity to Ireland back in the year 432, but the man himself was born in Scotland or Wales.) His real name wasn’t even Patrick – it was Maewyn (he changed it to Patricius after becoming a priest.) What’s more, though we’ve come to associate Kelly green with the holiday, the saint’s official color was St. Patricks blue. (The color green was linked to St. Patrick’s Day only later, during the late-18th century Irish independence movement.) Perhaps the most startling “bust” has to do with the fact that St. Patrick’s Day started out as a dry holiday; up until the 1970s, pubs were closed on that national holiday!

So, what’s the point of all this? Well, mythbusting can be used to counteract counterproductive thinking, and I’m a firm believer that a big function of business blogs is doing just that. In the normal course of doing business, you’ve undoubtedly found, misunderstandings about your product or service might surface in the form of customer questions and comments.  (It’s even worse when those myths and misunderstandings don’t surface, but still have the power to interrupt the selling process!) By myth-busting, blog content writing can “clear the air”, replacing factoids with facts, so that buyers can see their way to making decisions.

Myth-busting is also a tactic content writers can use to grab online visitors’ attention. The technique is not without risk, because customers don’t like to be proven wrong or feel stupid.  The trick is to engage interest, but not in “Gotcha!” fashion. Business owners and professional practitioners can use their blogs to showcase their own expertise without “showing up” their readers’ lack of it.

‘Course you’re still going to wear green, not blue, next March, but at least that decision will be based on the facts!

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Of-the-People Blogging Content Writing

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Brand positioning is still important, but ensuring you have the right people to deliver on your brand is, too, Advisa leadership consultant Mandy Haskett points out in a recent Indianapolis Business Journal article. All the ping pong tables in the world won’t be enough to keep people working in roles that don’t align with their own inherent motivating needs, Haskett cautions, talking about talent optimization, which is matching the “job personality” with that of the employee performing that job.

Scott Greggory of Forbes calls it “highlighting your humanity to help your brand stand out”. “If your company sells a certain brand of tires, cell phones, or frozen pizza, you are literally no different from every other establishment that sells the same item,” Greggory says. What differentiates your company and builds loyalty is only a more human experience, he asserts.

Every business class studies the “4 Ps of marketing”: product, price, place, and promotion. As a blog marketing professional, I like what marsdd.com had to say about changing the 4 Ps to four Cs, butting the customer’s interests ahead of those of the marketer:

  1. Customer solutions (not products)
  2. Customer cost (not price)
  3. Convenience (not place)
  4. Communication (not promotion)

Brian Tracy (one of my longtime heroes back from my National Speakers Association days) has it right, adding a seventh P to his marketing list. “The final P of the marketing mix is people. Develop the habit of thinking in terms of the people inside and outside of your business who are responsible for every element of your sales, marketing strategies, and activities.” Tracy says. “It’s amazing how many entrepreneurs and businesspeople will work extremely hard to think through every element of the marketing strategy and the marketing mix, and then pay little attention to the fact that every single decision and policy has to be carried out by a specific person, in a specific way. “

In Creating Buzz With Blogs, veteran business technology consultant Ted Demopoulos explains, “Blogs create buzz because people will feel like they know you, and people like to do business with people they know.”  After more than ten years of writing content for business owners and professional practitioners, I’m absolutely convinced that’s true. People shop for products and services, but when all is said and done, they buy with their hearts. What that means is that the best blogs give readers into a company’s core beliefs, and help readers meet the people inside that company. And, while blogging can help achieve quite a number of goals, including:

  • building good will
  • staying in touch with existing customers and clients
  • announcing changes in products and services
  • controlling damage done by negative PR or by complaints
  • recruiting employees,

the most important function of your blog is expressing your brand in terms of the people behind it!

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The Pros and Cons in Backyard Business Blogging

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“The Pros and Cons of Backyard Livestock”, by Jack Savage (the piece appears in the 2019 Old Farmer’s Almanac) illustrates how serious stuff can be presented in a wickedly funny way. And, while not every business blog content writer could pull off the humor, that “Pros and Cons” format is very workable as a template for informational blog posts. Savage offers his advice in five sections: chickens, horses, goats, pigs, and cows. For each, the author gives some background information:

Chickens – the world has 3x as many of them as humans.
Pros: eggs
Cons: keeping them safe from foxes, coyotes, and weasels
.
Horses – you’ll be feeding your horse, but your horse will not be feeding you, and the horse will have final say over who rides whom.
Pros: You can ride a horse
Cons: Writing checks to the hay guy, the vet, the tack shop, the truck-and-trailer dealership.

Goats are highly social, curious, interactive, and smart ruminants (chew their cud).
Pros: Hilarious
Cons: Feet and horns have to be trimmed, you’ll need to keep milking.

Pigs are cute when they’re young, not as filthy as their reputation suggests, and put on weight fast.
Pros: Bacon, ham, sausage, port roast (and did we mention bacon?)
Cons: Destructive, sunburn easily, butchering is serious business

Cows (also ruminants) make you feel like a real farmer and are a lot easier to handle than elephants.
Pros: Unadulterated milk and cheese
Cons: Find a large animal vet, and give him all your money.

In training business blog content writers, I call the technique Savage is using here “templating”. When you have several pieces of information to impart, I explain, consider ways to “unify” them under one umbrella or list category. In fact, at Say It For You, I’m always on the lookout for different “templates”, not in the sense of platform graphics, but in terms of formats for presenting information about any business or professional practice. The format lends variety to the different posts, and also helps readers organize their own thoughts on the subject. Brandon Royal, author of The Little Red Writing Book, calls them “floor plans”. In a chronological structure, the writer discusses the earliest events first, then moves forward in time. In an evaluative structure (which is what Jack Savage used), you discuss the pros and cons of a concept. If a presentation is structured, it will be useful to the reader; otherwise, it will be confusing and of little value.

What if your products and services are nothing to joke about? Jack Savage obviously isn’t enamored of the idea of becoming a backyard livestock farmer – his hilariously amusing remarks are hardly designed to “sell” readers on embracing that kind of new enterprise. But just because your company is serious, doesn’t mean all marketing has to be,” Jason Miller of Social Media Examiner counters. Humor is a hook, grabbing the audience’s attention, as well as an icebreaker, but it’s important to focus the humor around a problem your company can solve.

If Jack Savage were a blog content writer for an animal feed company, could he have fairly presented the drawbacks and challenges, while still encouraging readers to explore animal farming?

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