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Things About Consumer Behavior Blog Content Writers Need to Know

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consumer behavior
This month’s issue of the Journal of Financial Planning included a description of two experiments designed to explore the way consumers make investment decisions. Since success in blog marketing is designed to assist in consumer decision making, I’m devoting this week’s Say It For You blog posts to discussing the insights those researchers share with Journal readers…

Who is investing in ETFs (Exchange-Traded Funds)? Using an investor survey, researchers investigated the relationship between financial knowledge of an investment product and consumers’ choice to actually invest in that product. Their hypotheses going in –given that ETFs are still a relatively new product with benefits still not fully understood by the full investment community, increasing investor knowledge would be a significant variable when predicting ETF ownership.

Interestingly, the authors divided “knowledge” into two categories:

  1. Subjective knowledge (how much an investor SAYS they know on the subject)
  2. Objective knowledge (how successful that investor is answering knowledge questions on the subject)

Their hypotheses going into the experiment was that both subjective and objective investor knowledge are positively associated with ownership of the product itself. The findings? Both subjective and objective investor knowledge do have a positive association with ETF ownership.

Researchers’ advice to financial advisors? To increase ETF adoption among clients, engage in education efforts to pave the way for greater acceptance. Significantly, the authors stressed that “supporting investors’ confidence in their own financial knowledge may be as important as educating those investors.”

Now retired from my career as a CFP®, I stay interested in behavioral finance, which is using science to move individuals in the direction of better decision-making. In fact, I see my present work as content writer for business blogs as very similar – helping readers gain access to – and process – the information they need to make good buying decisions.

In blogging for business, teaching is the new selling. Since customers have access to so much information, they want to know that you and your organization have something new to teach them. Even more important, you need to help readers absorb, buy into, and use the information you provide through your blog.

At the same time, (recalling the Journal researchers’ advice about supporting consumers’ confidence in their own financial knowledge), even when it comes to myth debunking in blogs, our content has the potential of rubbing readers the wrong way. People generally don’t like to have their assertions and assumptions challenged, even when they came to a website seeking information on a particular subject.
As a blog content writer, then, you want the provider (vendor or practitioner) to be perceived as a subject matter expert who is offering usable information and insights in addition to readers’ own knowledge level…

To the extent you’re successful, the blog content itself constitutes a Call to Action!  Once readers feel assured that you’re “meeting them where they are”, they might be ready to take action before they even read all the way into the blog post!

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There’s More Than One Way to “Skin” a Blog Post

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skinning a blog post
The proverb “There’s more than one way to skin a cat” certainly applies to blog content marketing.

Darren Rouse of Problogger.com, for example, lists no fewer than twenty types of posts, including instructional and informational posts, reviews, interviews, and case studies. Interestingly, Rouse mentions collation posts; the term describes many entries in this Say It For You blog, in which I gather content creation advice from others, presenting that helpful information to my readers.

Maurice of Tasklabels.com offers a combination of review and collation posts, in “The Essential List of 8 Productivity Blogs with Different Approaches to Efficiency”, compiling a list of experts in the time management field, explaining each author’s approach, and commenting on who might find that author a good source of advice.

I found two types of posts included on the Problogger list especially interesting and worth a try:

Prediction posts
The blog writer looks ahead, predicting what new developments in their niche might occur over the next year.

Hypothetical posts
These are ‘what-ifs”, about something that might happen in your field and what the implications would be if it did.

Some eight years ago, I examined the blogs of five companies that had been recognized on Forrester’s Top 15 Corporate Blogs list, noting the reasons reviewers had liked the way these companies presented their information. Favorable comments included these:

  • “rarely blogs about their products, instead devoting their blog content writing t sharing advice about business….”
  • “…blogs with a personal touch….”
  • “…employees share insights on technology,, hiring, and consulting…”
  • “…writes fun posts…”
  • “…posts advice on understanding the market…”

Rex London singles out the Awkward Situations for Girls blog, calling it a “masterpiece” because the author “catalogues disasters, embarrassments, and truly awkward situations that she finds herself in on a fairly regular basis”. London’s choice brings out a point I believe every business owner and content writer ought to keep in mind: writing about past failures is important. True stories about mistakes and struggles are very humanizing, adding to the trust readers place in the people behind the business.

There’s certainly more than one way to “skin” a blog post!

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How Much Do Your Blog Readers Actually Know About Your Company?

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which of the two

 

Yet another great blog content idea sparked by the latest issue of Mental Floss magazine is a “Which of the Two….” quiz. Which product or brand has locations in more countries worldwide – a) McDonald’s or b) Burger King? Which is known for its brown delivery trucks and uniforms – FedEx or UPS? Which is licensed to the Hershey Company by Nestle – a) Kit Kat or b) Milky Way?

By adding interactive content to your blog, advises Kaleigh Moore of Snapapp.com, you stand to make more impact and help your blog content stand out from the noise. Josh Haynam of copyblogger.com goes a step further, telling marketers that the word “actually” is very compelling, posing a challenge from which readers won’t want to back down: How much do you actually know about….?” Interactive quizzes are huge lead magnets and have high conversion rates, Simply Amanda agrees.

At Say It For You, we look at trivia as components of a “toolbox” for blog content writers. Continually coming up with fresh content to inform, educate, and entertain readers is a pretty tall order for not only busy entrepreneurs and employees, but even for professional content writers. That’s exactly why I’m constantly on the prowl for blogging “foodstuff”, trivia that can be used to explain concepts, sharing with readers each of our clients’ unique point of view within their own profession or industry and within the community. The interactive quiz serves as a lead-in to sharing that kind of discussion.

“Which of the Two” quizzes can be used in business blogs to:

  • define basic terminology
  • compare one company or practice to others
  • demonstrate unique problem solutions
  • put matters into perspective, explaining why this business owner or practitioner has chosen to operate in a certain way

“Which-of-the-two” can be one way to challenge and engage blog visitors and to find out – just how much DO your readers know about your company and industry?

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The Power of Blogging on Paper

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notes on paper
Paper can be our valuable ally when our mission is learning something, the authors of Mental Floss magazine explain – in fact, we “get empowered by taking notes on paper,” as many scientific studies prove.

Interestingly, while the blog posts that I and my Say It For You writers create are meant to be read online, there are some valuable tips in this article about note-taking that can be used to organize business blog content.

Mental Floss describes three basic methods for taking handwritten notes – the Outline Method, the Cornell Note-taking System, and the Mapping Method. Each can be used in formatting informative blog posts to make them more engaging and easier for readers to understand.

The Outline Method
This method uses topic titles, followed by indented subtopics (either numbered or with bullet points.

The Cornell Method
This method uses a chart-like method, with each page divided into two columns with one row at the bottom. Students would use the larger right-hand area to record notes, then later add questions and comments of their own in the left-hand column, with an overall summary in the bottom section.

The Mapping Method
This system is nonlinear, with the main topic inside a bubble, and spider legs that lead to secondary thoughts or sources.

As a business blogger, I’m kind of partial to bullet points, and from what I’ve been told, Google and other search engines like them, too. Online searchers who have found our blog posts, remember, aren’t getting the information out of our mouths; we have only our written words, with perhaps some charts or pictures, to engage their attention. The fact that lists and bullet points are generally a good fit for blogs is something I have always stressed in corporate blogging training sessions. What I’ve found over the years is that lists help keep both readers and writers on track.

The “mapping method”, I think, can be adapted for blog series, where you’re exploring different aspects of the same topic in a group of three to four posts. A recent series for a hospital supply corporation blog, for example, offered four different blog posts about bariatric surgery, each of which emphasized one aspect of the topic, The first discussed all the preparation needed on the part of both the patient and the family members leading up to the surgery. Another post compared different methods being used in bariatrics; a third post discussed the psychological aspects of this type of life-changing surgery.

Each blog post, of course, is meant to be shared online. But for us blog content writers, we can get empowered as we plan by taking notes on paper.

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Writing Blogs in the Shower

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creative blogging
Everybody knows it – our best ideas come to us in the shower. But why is that? Mental Floss explains that “you’re more likely to have a creative epiphany when you’re doing something monotonous like showering”. Since monotonous daily routines don’t require much thought, the authors explain, your brain flips to autopilot and the prefrontal cortex is activated; you’re able to make creative connections that your conscious mind would have dismissed. What’s more, since most of us shower in the morning or at night when we’re most tired, we’re at our creative peak, the journal Thinking and Reasoning tells us.

But is business blog writing supposed to be creative? Yes, indeed. Creative writing is any form of writing which is written with the creativity of mind. Nonfiction writing can be creative says, says writerstreasure.com, if the purpose is to express something, whether it be feelings, thoughts, or emotions.

The question author Malcolm Gladwell gets asked most often just happens to be the same I’m most often asked when offering corporate blogging training sessions: “Where do you get your ideas?” the trick, Gladwell explains, is to “convince yourself that everyone and everything has a story to tell.”

Continually coming up with fresh content to inform, educate, and entertain readers – well, that’s a pretty tall order for busy business owners and employees, and it’s a pretty tall order even for us professional content writers. 

At Say It For You, I’m constantly on the prowl for blogging ideas that I and my team of content writers can “store up” in preparation for those days when ideas just don’t seem to present themselves. In fact, I’ve found over the last ten years of working with business owners and professional practitioners, just about all of them can think of quite a number of things they want to convey about their products, their professional services, their industry, and their customer service standards. Yet, their biggest fear seems to be running out of blog content writing ideas.

Actually, I realized early on, it’s not that business owners (or the freelance blog writers they employ) don’t have enough ideas – it’s that those ideas need to be developed!  Where the creativity comes in is that in writing about the same few central themes, those themes need to be developed into fresh, interesting, and engaging content.

Next time your creativity seems to have hit the proverbial brick wall – just try blog writing in the shower!

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