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Is Your Business Blog Content TNAS?

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directions in blogs

 

As part of my work in the tutoring lab at Ivy Tech Community College, it often falls to me to help students revise essay papers. Students may have submitted first drafts, then received their papers back from their instructor with notations and corrections. The student then has the opportunity to “fix” things and re-submit the assignment.

At first, I didn’t understand the meaning of the notation “TNAS” that frequently appeared on these papers. I was soon informed that those initials stand for “That’s Not a Sentence”.

In fact, sentence fragments seem to be a common mistake among blog content writers. Often the problem is clauses. A sentence can have any number of clauses, but needs at least one main or independent clause, with a subject and a verb, as englishgrammar.org explains, and any dependent clauses need to be attached to an independent clause.

In business blog content writing, there’s another common problem related to sentences – run-ons. Run-ons have more than one independent clause. The effect, I tell students and content writers, is comparable to squeezing two bodies into one seat!

But, isn’t it OK to be more relaxed about grammar rules when writing for blogs? Yes….blogs are supposed to be less formal and more conversational than a company’s (or a practice’s) main website. As spotcolormarketing.com puts it, there are times when it is more effective to sound like a relatable human and not your sixth grade English teacher who never seemed to be able to connect with her audience.”

Along with several other grammar rules that Spot Marketing says are OK to break in blogs (such as ending a sentence with a preposition, using slang and contractions, or beginning a sentence with “and” or “but”) it might even be OK to use sentence fragments!

As a corporate blogging trainer, my favorite recommendation (to both business owners and the freelance blog content writers they hire to bring their message to customers) has been this: Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors.

At the same time, the real question writers need to ask themselves about any one blog post is this: Have I done what I set out to do? Is the marketing message clear?

After all, readers who “get the idea” you were trying to convey are unlikely to reject your content on the grounds that it’s TNAS!

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You May Not Have Breaking News, but You Can Use Breaking News for Your Blog

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using news in blogs

 

The word “news”, when it comes to blog marketing, can mean several different things.

Your “own” news:
One type of news is centered around you and your business or practice. Perhaps you’re introducing a new employee or partner. You may be introducing a new service you’re beginning to offer, or a new product line. The purpose is not to brag, but to present the “news” in such a way that readers will consider it important and relevant to their needs.

Community news:
A second type of news piece might relate to your community, your city, your country, even worldwide events, with you providing an update on “what’s-going-on-and-how-do-we-fit-in”. (In fact, as I teach at Say It For You, reading daily newspapers is just one of many strategies for blog content development. The idea is not to regurgitate what’s already been said by a magazine or news source writer, but to demonstrate that you’re staying on top of the latest happenings. Ideally, you’re offering a different “slant” on those current happenings.

News from your industry or profession:
Showing that you are keeping abreast of the latest thinking in your field is the key to earning “expert power”, showing readers that you are in a good position to spot both threats and opportunities, which you will, of course, be sharing with them.

Trending topics:
Even though today’s most searched-for topic may not be what is most often talked about tomorrow, you can benefit readers by tying your blog content to popular topics. While the focus of your business blog will be on the business owners and the services, advice, and products they offer, the content can reflect current happenings and concerns.

The distinguishing feature of “news” (as opposed to information in general) is that it is recently updated information. And one of the realities of the digital age is that it’s only recently updated information that is likely to have an impact on our marketing results. “Building equity” through repeated use of keyword phrases – and evergreen content – is part of blog marketing, but “news” plays a key role in keeping content “fresh”.

You may not have “breaking news”, but you can use breaking news for your blog!

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Blog Reader Encounters of the Right Kind

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client encounters

When it comes to blog marketing, there’s a lot of talk (too much talk, in my opinion) about traffic. Yes, blogging is part of business owners’ or professional practitioners’ “pull marketing” strategy, designed to attract readers’ eyeballs. At least a percentage of these readers, the hope is, will become customers and clients.

In a sense, however, fewer might well prove better when it comes to the numbers of online searchers who find your blog, then click through to the website. Remember the 1977 movie about aliens called “Close Encounters of the Third Kind”? I like to remind both the blog content writers at Say It For You and the clients who hire us that the goal of a business blog is to bring in customers “of the right kind”. These are customers who have a need for and who will appreciate the services, products, and expertise being showcased in the blog.

Long-time friend and fellow blogger Thaddeus Rex had it right, I believe, when he said: “If your marketing is not getting enough people into the pool, you’ll find the problem is in one of three places.  You’ve either got the wrong story, the wrong stuff, or the wrong audience”. Rex recommends filtering: the audience by differentiating your own business or practice in some way:

  • Your product or service can do something your competitors can’t .
  • Your product/service is more easily available relative to your competitors’.
  • You offer a better buying experience.
  • You’re less expensive.

Years ago, I remember a speaker at a wine-tasting event explaining that, when a customer finds a product or service that appears to be the exact right thing, it’s as if a light pops on. By offering a “content-tasting” on your blog, and doing that regularly and frequently, I tell business owners and professionals, you’ll have put yourself in a position to attract those “encounters of the right kind”.

Getting it “right” takes planning and thought, to be sure. Are you selecting the “right” keyword phrases? Are you establishing the “right” clear navigation path from the blog to landing pages on your website? Are you blogging for the right reasons and with the right expectations?

Remember, the goal is not lots of blog reader encounters; it’s blog reader encounters of the right kind!

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Master Lists Can Call Blog Readers to Action

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master lists in blogging

 

This month’s issue of the Journal of Financial Planning included a description of two experiments designed to explore the way consumers make investment decisions. Simple lists, researchers found can overcome “cognitive blind spots”, speeding up the decision making process…

(Now retired from my career as a CFP®, I stay interested in behavioral finance, which is using science to move individuals in the direction of better decision-making. I view my present work as content writer for business blogs as very similar – helping my clients’ readers make good buying decisions.)

“Identifying investment goals is a critical step in developing a sound financial plan that helps investors reach their objectives,” but the success of goals-based planning hinges on two important steps, behavioral scientists at Morningstar realized. Investors had to find what goals are important to them, and then prioritize those goals. The reality, however, was that behavioral biases too often undermined the process, and investors found themselves unable to take action that truly matched their own goals.

Dual process theory suggests that our minds use two different processes to make decisions:

  1. System One is fast and intuitive
  2. System Two is slow and deliberative

Because of a lack of pertinent information, a failure to pay attention to key information, and time constraints, science has found, we often rely on System 1 when it comes to decision-making

In this experiment, the researchers created a “master list” containing 12 typical financial and non-financial retirement goals (financial independence, health care, housing, travel and leisure, etc.). Study participants were asked to complete two sequential tasks through an online survey:

Step One: Each participant was asked to list and rank their top three investment goals. (The program then added those self-generated goals for each participant, in random order, to the master list of common investment goals.)

Step Two: Each participant was asked to look at the master list of goals and, if they wanted to, change their list of top three goals.

Results – 26% of respondents changed their top goal after seeing the master list. Almost twice as many changed either one or both of their top two goals, and 73% changed one or more of their top three goals.

Conclusions – The provision of a master list helped clarify a person’s previously ambiguous self-reported goals. “When asked to prioritize a list of goals that are important to them, people may not know what their preferences are and therefore elect to prioritize short-term goals over long-term ones or emphasize minor objectives while neglecting major aspirations because of the desire for instant gratification.”

How does all this information about investor behavior translate into blog content writing? Hasn’t the technique of using lists in blog posts been overdone? Perhaps, but I think using lists in blog posts is less about grabbing attention and more about demonstrating ways in which the company’s (or the practitioner’s) products, services and expertise are useful, perhaps in unexpected ways.

Since buyers often use System One thinking, relying on brand awareness or past purchases to make buying decisions, providing a “master list” showing other options is designed to stimulate more thoughtful purchasing choices. At Say It For You, an important goal is opening up readers’ minds and “calling them to action”. The research I read about in the Journal of Financial Planning suggests that master lists might help in the process!

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Things About Consumer Behavior Blog Content Writers Need to Know

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consumer behavior
This month’s issue of the Journal of Financial Planning included a description of two experiments designed to explore the way consumers make investment decisions. Since success in blog marketing is designed to assist in consumer decision making, I’m devoting this week’s Say It For You blog posts to discussing the insights those researchers share with Journal readers…

Who is investing in ETFs (Exchange-Traded Funds)? Using an investor survey, researchers investigated the relationship between financial knowledge of an investment product and consumers’ choice to actually invest in that product. Their hypotheses going in –given that ETFs are still a relatively new product with benefits still not fully understood by the full investment community, increasing investor knowledge would be a significant variable when predicting ETF ownership.

Interestingly, the authors divided “knowledge” into two categories:

  1. Subjective knowledge (how much an investor SAYS they know on the subject)
  2. Objective knowledge (how successful that investor is answering knowledge questions on the subject)

Their hypotheses going into the experiment was that both subjective and objective investor knowledge are positively associated with ownership of the product itself. The findings? Both subjective and objective investor knowledge do have a positive association with ETF ownership.

Researchers’ advice to financial advisors? To increase ETF adoption among clients, engage in education efforts to pave the way for greater acceptance. Significantly, the authors stressed that “supporting investors’ confidence in their own financial knowledge may be as important as educating those investors.”

Now retired from my career as a CFP®, I stay interested in behavioral finance, which is using science to move individuals in the direction of better decision-making. In fact, I see my present work as content writer for business blogs as very similar – helping readers gain access to – and process – the information they need to make good buying decisions.

In blogging for business, teaching is the new selling. Since customers have access to so much information, they want to know that you and your organization have something new to teach them. Even more important, you need to help readers absorb, buy into, and use the information you provide through your blog.

At the same time, (recalling the Journal researchers’ advice about supporting consumers’ confidence in their own financial knowledge), even when it comes to myth debunking in blogs, our content has the potential of rubbing readers the wrong way. People generally don’t like to have their assertions and assumptions challenged, even when they came to a website seeking information on a particular subject.
As a blog content writer, then, you want the provider (vendor or practitioner) to be perceived as a subject matter expert who is offering usable information and insights in addition to readers’ own knowledge level…

To the extent you’re successful, the blog content itself constitutes a Call to Action!  Once readers feel assured that you’re “meeting them where they are”, they might be ready to take action before they even read all the way into the blog post!

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