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Design Thinking for Blog Content Writers

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“Design thinking is a process that helps companies and organizations solve problems, address challenges, and develop products,” a fascinating article in a recent issue of the Indianapolis Business Journal begins. Eureka!  At Say It For You, our blog marketing efforts are designed to demonstrate that our client companies and organizations can do those very same three things, I thought…

There are several different steps in design thinking, IBJ authors explain, and it’s best to move among the steps as needed. Meanwhile, I asked myself, how can we as content writers, use the first design-thinking step (Empathize) as a guide?

“See the problem you’re trying to solve through the eyes of the people facing it,” the authors suggest, exploring what the potential users of your product or service are saying, thinking, and feeling about the problem. 
I’ve written before about the concept of framing, meaning positioning a story in such a way that readers will focus on it and respect our blogging client’s expertise. In the course of delivering information (facts, statistics, features, and benefits, instruction and advice), we must create a perspective or “frame”.

Framing, a term that comes from behavioral science, is all about the Empathize step in design thinking. It’s about understanding in as much detail as possible what the target audience of readers is thinking, doing, and feeling about the problem our client is proposing to help solve.

While design thinking involves understanding what prospects are saying, thinking, and feeling about a problem, as content writers we need follow the advice client communications consultant Victor Ricciardi offers to financial planners: “Link your discussion to what clients will be able to DO or BUY with that (investment) income.”

When you’re composing business blog content, I teach at Say It For You, imagine readers asking themselves – “How will I use the product (or service)?” “How will it work?” “How will I feel?”  In other words, besides empathizing with prospects (where they are now), our job as content writers is to move them forward by helping them envision a good result. Readers found your blog in the first place, I remind writers, not because they were in search of your brand, but because of their own need. Needless to say, the blog must convey the fact that you can fulfill that need and that they have come to the right place. You must give online searchers a “feel” for the desired outcomes of using your products and services.
Blog by design – design thinking!
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The Remarkable Growth of Blogging for Business

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“If you were to read 10 different blogs per day, it would take you over 41,600 years to work your way through the blogs that are currently online,” observes 99firms.com.
The statistics backing up that remarkable 99firms statement are, well…remarkable:
  • A new blog post is published every half second.
  • One quarter of all websites on the internet are blogs.
  • WordPress posts are viewed more than 20 billion times each month.
  • 55% of marketers say blogging is their top inbound marketing tactic.
  • 70% of consumers would rather learn about a company from a blog post rather than from an ad.
Understanding the reason blogs beat traditional website pages hands-down when it comes to winning search engine rankings is a matter of simple addition, I explain to new clients of Say It For You. The typical website has only a finite amount of space for text, making it nearly impossible to have a large volume of content including all the key words that relate to that business. Blogging doesn’t have those constraints, because blog content stays around forever.  As new content is added, all the formerly posted content moves “down” a spot to make room, but remains on the site, adding to the cumulative number of repetitions of key words and phrases.

Meanwhile, the traditional selling sequence of appointment, probing, presenting, overcoming objections, and “closing: is totally dead, as Jeffrey Gitomer, author of The Sales Bible, asserts. What’s new, Gitomer says, is a step-by-step risk elimination, a process for which blogs are well-suited. Business blogs, I’m fond of saying in corporate blogging training classes, are nothing more than extended interviews, and blog posts are an ideal vehicle for demonstrating support and concern while being persuasive in a low-key manner

“We’ve sprinted, not walked, into a do-it-now-or-be-lost-forever internet-driven business world,” observes social media maven Ryan Cox in a guest post on this Say it For You blog.
Consumerism can be described in one word: NOW!  If I think about something, I turn to Google and search for it. If you do not show up to give me information, I’ll have already given third party authority and my interest to someone else.”

“The marketing budget for a business owner has been turned upside down by the emergence of social media, blogging and real-time communications,” Cox continues.. “No one has perfected the dissemination of messaging from business to consumer, but the answer is you need to have a blog.”

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Business Blogging to Help Maintain Control Yourself

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take control
In this time of Coronavirus anxiety, I suggested in my latest Say It For You blog post, our focus as blog content writers should be firmly on showing readers how our business owner and professional practitioner clients can help their readers maintain control. As the TIME piece by Hallie Levine emphasizes, anxiety in short bursts and in the right amounts can actually help people fulfill tasks and achieve results. The secret for hitting the anxiety “sweet spot” (not too much nor too little), Levine says, is maintaining control over as many aspects of the situation as possible.
Now, let’s examine how we can use that same advice for our own benefit.
Get real.
In The Art of Social Media book by Guy Kawasaki and Peg Fitzpatrick, there’s a little section called Be a Mensch, with “mensch” being defined as a “kind and honorable person who does the right thing in the right way”.  One thing for sure is that a mensch is real. You can’t give a reader a sense of control without showing that you’re dealing with the very same issues facing them. Emotional intelligence, closely related to mensch quality, is the capacity to express and then manage emotions. So first of all, allow your content to “get real’.

Be organized.
Even while letting readers see your own “humanity”, keep your blog content well-organized and well-written to convey a feeling of being in control. Maintaining a consistent schedule of posting sends a reassuring message to readers.

Share, don’t “give” advice.
As content marketers, we want to present the business or practice in a very personal, rather than a transactional way. Still, since the business owner or practitioner is, after all, the SME (subject matter expert), practical advice on how to best use the product or service is very much in order.  The tone, however, should be one of “sharing” a useful insight or tip, rather than “handing down” advice.

It’s interesting that Kristin van Ogtrop in that same TIME issue on anxiety, realized that “there is a fine line between setting boundaries and controlling, between guiding choices and telling your kids what to do.”  The message for marketing content writers, I believe, is to acknowledge that the reader is the one in control.  We’re the ones sharing some valuable mechanisms to arrive at a state of “anxiety contol”. 
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What Genre is Your Business Blog?

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Is a blog a literary genre? Kevin Eagan poses that question in his own blog, critical margins, admitting he doesn’t have a definitive answer. Blog content writers, he muses, are a “relatively fixed point in this constant interaction with the ideas and facts of the exterior world.” (Wow! Love that description of the work we do here at Say It For You.)

Bloggers do on the screen what 18th Century essayists did in newspapers and magazines, Eagan reflects: They meander, they search, they seek out something. The historic form closest to blogs is the diary, Eagan goes on, but a diary is almost always a private matter, while a blog is instantly public. In an Atlantic Magazine article, blogger Andrew Sullivan described blogging this way:  You end up writing about yourself, but transforming a retrospective and personal piece into a public and immediate one. 
As a marketing blog content writing trainer, I realize that our art is related to the “genre” of advertising, but with a very big difference. Blogs are not the same as advertisements, billboards, or even brochures.  What freelance blog content writers do is help business owners communicate to readers a vision of themselves feeling safer, healthier, more comfortable, better looking, happier, or wealthier. Blogging helps establish a business owner or professional practitioner as an authority on a subject.

Some years ago, Damon Richards shared an interesting insight about an added benefit of blogging through a guest post on this Say It For You blog: “A useful added benefit is the ability to send messages to your existing customers that you’d rather not have to tell them directly. In a business blog post, the statement seems more generic, so my customers don’t feel singled out. They view things as universal problems, which makes them more willing to implement fixes.”
As a businessperson or practitioner, I teach, you have many different kinds of  stories to tell through your blog:
  • the benefits of your products and services
  • the history of your business and your own journey
  • successful case studies and testimonials
  • news of importance to your customers
  • your perspective on trends in your industry

As Kevin Eagen admits, “The blog article encompasses many things.  A blog post is about searching, about open-ended questions and lose ends.  It’s not a” tidy” genre like the 21st Century novel.”  So, no, blogs don’t fit neatly into one literary genre
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Good Grammar Affects the Effect of a Business Blog – Part B

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good grammar in blogging

 

Holly Sutton lists spelling and grammar errors as #4 among the eleven common mistakes bloggers make in their first year, but as a blog content writing trainer, I find, grammar errors are all too common even among experienced bloggers. With social distancing having left many of us content writers with extra time on our hands, I’m devoting this week’s Say it For You posts to spelling and grammar cleanup hints. In the latest post, I reviewed homonyms, or sound-alikes.

Today, let’s focus on common twosomes that are often used interchangeably – but which shouldn’t be:
  • Who always refers to a person; that refers to a thing. I am a person who cares about grammar, because grammar is a thing that helps clarify meaning.

  • Whose jacket is this (to which person does the jacket belong)?  Who’s on cafeteria duty today (who’s means who is)?

  • Given a choice between an orange and an apple, I would always choose the apple. On the other hand, if I had to choose among all possible fruits, I would choose plums. (Use between when there are two objects or people; use among when there are three or more.

  • Lay is a verb that commonly means “to put or set (something) down.” Lie is a verb that commonly means to be in or to assume a horizontal position. Peter liked to lie in bed. Before going to bed each evening, he would lay his robe at the foot of the bed.

  • Advise (the s is pronunced like a z) is a verb (I advise you to clean up the grammar in your blogs). Advice (a noun) is what I am offering to y0u in this blog post.

  • You bring things here and take them there, Jeff Haden explains in Inc.com.

  • You are being discreet when you are careful and show good judgment, Haden adds. Discrete means separate or distinct (just what you want to be in your blog, but in a good way).
For sure – in blogging for business, grammar affects the effect!
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