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Are Errors Affecting the Effect of Your Content?

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“Six seconds is all it takes to catch a customer’s attention upon opening up your internet portal. Imagine if in that first six seconds, the first thing she notices are the spelling errors!” the Coggno Training Company cautions. When more than a thousand London social media users were surveyed, 42% of them reported that they would not buy goods and services from a business with misspellings in their ads.

“First impressions make or break a business,” JMK MarComm stresses,” and your written content is often the first impression potential customer have of your brand.”  “Quality grammar leads to quality writing,” Bryn Greenlhalgh, states in the Marriott Student Review at Brigham Young University.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the content writers they hire to bring their message to customers is this: Marketing content in social media posts and blogs can be less formal  than website content, but they should never be sloppy. Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

In both romance and  content,, trouble often arises in “pairs”, such as the words “affect” and effect” which I used in the title of this post  Two other pairs I find are often confused  are  “who” and “that” (“Who” always refers to a person; “that”refers to a thing.) and “between” and “among” (“between” refers to the space or difference between two things or people, while: “among” refers to the difference among three or more things or people).

Sure, there’s always spell check software and now AI-generated content, but sometimes, the best remedy for bloopers is a “day away” from creating the content, so you can “see it with a fresh eye”. 

Don’t allow errors in  your content to affect the effect it has in winning over readers!

 

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Rolling a Picasso in Your Content

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“Roll a Picasso” is an art game developed by Emily Glass for use in an art or art history classroom, but it it makes for a fun exercise for groups of any age. Each roll of a die relates to a printed key, directing the “artist” to draw the head, the left ear, the nose, the mouth, by copying the shape on the chart. The different combinations of the 24 shapes make for a high degree of variety in the finished product. It’s interesting that, just days after posting “Telling Your Business Story Through a Brand New Lens”, I was introduced to this visual proof of how, by creatively combining – and recombining – a finite number of elements, we can continue producing engaging marketing content.….,

In corporate content marketing training sessions, I teach that effective blog posts are centered around key themes, just like the recurring musical phrases that connect the different movements of a symphony.  As you continue to write about your industry, your products, and your services, we tell business and practice owners, you’ll naturally find yourself repeating some key ideas – in fact, that’s exactly what you should be doing, we explain, to keep the content focused and targeted while still offering variety.

  1. It’s important to stress that blog and social media posts tend to be most effective when they focus on just one idea. A content writer might go about:

    – busting one myth common among consumers of their product or service they’re marketing

– offering one testimonial from a user of that product or service

– describing an unusual application for a product

– describing one common problem their service helps solve

– updating readers on one new development in that industry or profession

– offering a unique opinion or slant on best practices

Each post is similar to one “roll of the dice”, with the long-term effect being your “Picasso” work of art!

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Losses Do Have Something to Tell You: Keep Telling!

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Losing is the main thing that happens in contests,” Rosalie Knecht wryly observes In Poets and Writers Magazine. Most people who apply for a job don’t get it, most dates are not great dates, and thousands of fresh losers are minted each year by the Oscars, the Grammys, and the Emmys. It’s important to learn how to lose, she thinks.  In fact, in the social sciences, she knows, there is a whole field of inquiry called resilience studies, which examines the question of how people carry their losses and burdens.  “A loss is just a win that happened to someone else,” the author observes, “It has nothing to tell you,” she reassured writers who fall into despondency when their submissions are rejected or downright ignored by editors and publishers.

Long-term, unrelenting resiliency is the secret of success for content marketers. While remaining alert to the relative success of certain articles, case studies, and blog posts is instructive in creating new content, throwing in the towel before success has had a chance to develop is the single biggest reason for failure in content marketing. Truth is, when I started Say It For You seventeen years ago, I knew that, while my own considerable experience in writing newspaper columns was going to be an asset for blogging, the main key to success was going to be simply staying on task. Now, after years of being involved in all aspects of content creation for business owners and professional practitioners, one irony I’ve found is that  while consistency and frequency are such  rare phenomema, success depends on “keeping on keeping on”. 

Unlike Knecht’s message to writers about “losses having nothing to tell you”, I believe those early “losses” have a lot to tell us about our content marketing efforts – we need to keep on listening, researching, reading around, and “telling our story”!.

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Self-Help Titles Teach Variety

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Browsing the shelves at Barnes & Noble, I came across an entire three-shelf section of self help books. The variety of titles was astounding, perfect examples of how a single topic can be approached in a plethora of ways:. Here are just a few of the titles:

  • Already Enough
  • Wild Calm
  • Yay All Day
  • Wander the Stars
  • Slow Down, Take a Nap
  • What’s Behind the Blue Door
  • You Meet You
  • Always Change a Losing Game
  • The Other Significant Others
  • Atomic Habits

When it comes to content marketing, all the titles show above could be classified as “Huhs?”, meaning that each needs a subtitle to make clear what the book is actually about. “Oh!” titles, we teach at Say It For You, are self-explanatory, and from an SEO (search engine optimization) standpoint, make a direct connection to the query readers type into their search bar.

For either straightforward or “Huh?-Oh!” titles of blog posts, one way to engage readers is using the sound of the words themselves, repeating vowel sounds (assonance) or consonant sounds (alliteration), so that searchers use their sense of hearing along with the visual.

Just as titles “grabbed” me as a bookstore browser, it’s important to have “ringing” in blog post titles, we teach. Titles matter in two ways:

  1. For search – keywords and phrases help search engines make the match between online searchers’ needs and what your business or professional practice has to offer.
  2. For engagement – after you’ve been “found”, you’ve gotta “get read”! (Of course, no clever title can substitute for well-written, relevant content that provides valuable information to the readers.)

But when blog content writers try being too clever, too general, or too cliched, that’s not good, either, Authormedia points out in “Top 5 Blog Title Mistakes Authors Make” The overriding criterion is whether you can deliver on your headline promise in the body of the post.

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Capturing Conflict in Your Content

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“Every great story depends on conflict to propel it forward, Jane Cleland writes in Writer’s Digest. The conflict can be one of four types:

  • actual or threatened physical attack
  • emotional
  • spiritual (loss of faith or shaken beliefs)
  • mental (a puzzle or intellectual challenge)

However, Cleland cautions, “if someone doesn’t care about a situation, you don’t have a conflict.” That means, she says, “We need to understand what makes people care“.

When it comes to content marketing, “conflict is a problem that the customer is motivated enough to resolve,” Truss Creative adds. In brand marketing, though, it’s not about the business owner’s origin story or their “disruption story”, but about the customer’s story. Writing effective content, therefore, means identifying the customer’s:

  • everyday annoyance
  • burning desire
  • quiet wish
  • tower foe
  • existential threat

In other words, what does your audience notice, value, want to protect, and want to project to others?

Years ago, my friend and admired sales training expert Tim Roberts told me that, while salespeople try to develop good problem solving skills, he challenges them to  first find, then solve. Finding a problem that the prospect hadn’t considered is what makes a salesperson valuable.

In blog posts, we teach at Say It For You, the opening paragraph is there to make clear not only what need, issue, or problem is to be discussed, but also what “slant” the business or practice owner has on the issue. Then, it’s crucial not to end in a “fizzle”,  leaving web visitors trailing off in a disappointed move. The ending has to resolve the central conflict, issue, or problem you’ve raised, leaving readers with a path to action and positive expectations.

Capturing conflict in your content might be the secret to success.

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