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No Need for Those Serious, Sometimes Fatal Effects

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Successful business illustration concept

“In recent months, the FDA has been talking with drugmakers, medical groups and consumer groups about ways to make (pharmaceutical) ads clearer and drive home the most important safety risks,” reported the Chicago Tribune on August 11th. As an example, reporter John Russell talks about Humira, the best-selling drug in the world, made by AbbVie of North Chicago.  While the video portion of the ad portrays an attractive, self-confident woman leading a very healthy and active lifestyle and modeling “that dress”, 35 seconds of audio informs viewers of all the “serious, sometimes fatal events” that can result from taking the drug.

While I’ll leave it to the FDA and the drug industry trade association to carry on their discussions about the optimal length of side effect warnings, I look at the issue from the point of view of a marketing content writer.

Just why do these ads, with 50% of their verbal content so negative, even frightening, work so well (at least well enough to entice pharma companies to keep shelling out millions of dollars to get them in front of consumers’ eyeballs)?

Science teaches us that visual content reaches our brains in faster and in more understandable ways than textual (or auditory) information. 40% of nerve fibers to the brain are connected to the retina (and not to the ears), Felicia Golden of eyeQ.com reminds us. In the Humira commercial, the images of that attractive woman doing yoga or dressing for a date cancel out, in large part, the awful list of drug side effects. (In fact, the fact that the effect of the warnings does get “cancelled out” is precisely the cause of concern on the part of the FDA.)

The main message of a blog is delivered in words.  Where the visuals come in, whether in the form of “clip art”, photos, graphs, charts, or even videos, is to add interest and evoke emotion.  People absorb information better when it is served up in more than one form.

There’s a second phenomenon to explore for blog content writers, which appears to contradict what we noted in the power of the visual portion of the Humira ad. The “negativity bias” refers to our tendency to attend to, learn from, and use negative information far more than positive information.

My experience with reading and creating hundreds, even thousands of different blog posts over the years tells me that if we blog writers can go right to the heart of any possible customer fears or concerns by addressing negative assumption questions even before they’ve been asked, we have the potential to breed understanding and trust.

If there are misunderstandings or negative myths surrounding our products and services, let’s get those questions – including the ones the readers don’t even know how to ask – out on the table. In the final analysis, I’m convinced, positive messages pack more power than negative ones. Add a visual, and you’ve got a winning formula!

 

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Blog Ladder-Jumping

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aha light bulbHow can you jump off a 35-foot ladder onto solid concrete and not hurt yourself?

Where can you find rivers with no fish, roads with no cars, seas with no ships, and towns with no people?

These riddles are two of 150 brain training challenges in Parragon Books’ Professor Murphy’s Brain-Busting Puzzles & Riddles. (Psst: You jump off the bottom rung; on a map.)

As psychologists Sternberg and Davidson explained in Psychology Today, the thinking involved in solving puzzles is a blend of imaginative association and memory. Finding out the answer to the riddle produces an Aha! effect. What’s more, the researchers commented, once the answer to a riddle is understood, the memory of it remains much more permanent because it is unexpected.

As a blog content writer, I’m always fascinated by what makes certain word combinations pack more power than others. Could it be because the reader needed to go through more of a thinking process to figure out the meaning?

Reminds me of something that humorist Dick Wolfsie teaches. In order for a joke to be funny, he explains, the person listening to the joke or reading the joke has to figure things out!  The laughter is the reward that the listener or reader gives himself for having figured out what the punch line is really saying.

It may be that the same concept applies to the material presented in our business blog content writing, and that, for the blog to cause real communication, it must produce that Aha! effect. People go online and use search engines to find information.  They need to know more about something, and that something has to do with what you have, what you know about, or what you know how to do.
Needless to say, your blog content needs to be on topic and understandable. But, just as is true of Professor Murphy’s riddles, when people do part of the “work”, they’re more engaged and the information is more likely to “stick”!

 

 

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Peter Piper Picks a creative Blog Writing Technique

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Close up of old English dictionary page with word nursery rhyme

“Used occasionally, alliteration can:

  • Be memorable.
  • Make an impact.
  • Make you look confident.
  • Be used for emphasis,”say the authors of “How to Get Your Own Way (Using Critical Thinking)”.
    Alliteration is just one of several creative writing techniques that can make your business correspondence more interesting, they add. With alliteration, you repeat the same letter or sound at the start of nearby words (Peter Piper picked some pickled peppers). Assonance takes place when two or more words close to one another repeat the same vowel sound but start with different consonant sounds. (In the sentence “Honesty is the best policy”, for example, the sound of the “o” repeats in the two words “honesty” and “policy”.)

    Many product names are alliterative, Buzzle points out. Think: Coca-Cola, Dunkin’ Donuts, Paypal, and Chuckee Cheese. “Not easy to forget these names, is it?” Buzzle asks.

    In blog titles, we’ve found at Say It For You, both alliteration and assonance can help catch readers’ attention. Writing marketing content for a hair salon in Carmel, you might select “Captivating Curl in Carmel“ for the title of the post, while “Beguiling Styling” would be an example of assonance.

    “It’s one thing to write great content, but it’s another thing to get it read and ranked — which is where nailing the title comes in,” writes Corey Wainright of Hubspot. Titles represent your content in search engines, in email, and on social media, Wainright points out. “Alliteration is a device that makes something a little lovelier to read.”

Keep Peter Piper in mind when creating blog content that’s a little lovelier to read!

 

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Are You Suffering Your Blog Action or Performing It?

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For Or Against Signpost Showing Pros And Cons

“What is passive voice and why are we often told to avoid it?” novelist and Writer’s Workshop Senior Editor Emma Darwin asks her students. Here’s Darwin’s simple explanation:

  • When the action of the sentence is being performed by the subject of the sentence, it’s in active voice.
  • When the action is being done to the subject of the sentence by someone or something else, the sentence is in passive voice.

In general, explains Brandon Royal in The Little Red Writing Book, the active voice is preferred, because it is:

  1. more action oriented
  2. more direct
  3. less verbose, cutting down on the number of needed words.

Since one of the very purposes of business blog writing is to showcase the accomplishments of the business owners, as a general rule we bloggers need to focus on “staying active” in our content using sentences that have energy and directness.

Is there ever a time when the passive voice would be the most effective way to write? Yes, when the performer of the action is unknown or unimportant, Royal explains. “The world’s largest pearl was discovered in the Philipines in 1934.” (The discovery is important, but the discoverer is unknown.).

Let’s practice…

Choose two pieces of information about your business or practice. First, select on where you or one of your employees performed a special service. Write an active voice sentence about that.

Then, choose a fact that is important or interesting for your readers to learn about but which does not highlight any particular person. Write a passive voice sentence about that.

Here are my two examples from the blogging world: (Can you tell which is which?)

“6.7 million people blog on blogging sites and 12 million people blog via social networks.”

“Today blogging is used widely by businesses as part of their marketing strategy.”

Are you suffering your blog action, or performing it?

 

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Blogging Using the Rule of Three

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Blank signpost 3 (clip path)

“Follow the ‘rule of three’,” advises Jessica Lawler in How to Get People to Read Your Blog. “When you create a piece of content, promote your new piece of content in at least three different places, at minimum, to make the writing worth your while and to ensure your content is actually being read.” Lawler mentions Facebook, Twitter, Instagram, LinkedIn, Pinterest, Shapchat as examples of places to post.

A different take on the “rule of three” comes from the laminated student guide “Writing Tips and Tricks”. “Ask yourself what you want the reader to know about your topic…Think of three details or three examples for each idea,” the guide advises.

In business blogging, I recommend a razor-sharp focus on just ONE story, one idea, or one aspect of a business, a practice, or an organization (other aspects can be addressed in later posts). But the “rule of three” still applies, in that you use three examples or three details that support the main idea of that blog post.

Yet a third interpretation of the “rule of three” comes from the speaking profession.  Public speaking maven Jim Endicott says that every oral presentation needs three elements to be effective:  the visual presentation, the content, and the delivery.  Translated into business blogging, that threesome would consist of:

  1. pictures and charts (the visual presentation of the blog
  2. the content itself (the facts and figures)
  3. the “voice”, the way the message comes across – first person vs. third-person reporting, humorous or serious, casual or formal

Each of those elements has the power to contribute to the effectiveness of the blog post or to take away from it.

You want your readers to remember what you’ve presented, and, as Presentation Magazine  reminds us, people tend to remember series of three things. Popular examples include:

  • blood, sweat and tears
  • faith, hope and charity
  • stop, look and listen
  • life, liberty, and the pursuit of happiness
  • government of the people, by the people, for the people

The Rule of Three, then, can be used by blog content writers in more than one way:

  • Promoting the blog
  • Composing the content
  • Using phrases with sets of three items
  • Designing the look of the posts

Blog to the Power of 3!

 

 

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