Featuring the Seconds-to-None in Your Blog or Newsletter

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“Secondary characters add depth and interest to the world your main character inhabits, helping to make the tale more memorable,” Ellen Bulkema writes in the writersinthestorm blog. As a source of support for the protagonist of a novel, secondary characters can also be used to present an obstacle or challenge, or to serve as teachers or guides. Supporting characters don’t need as much detail as you’d give to primary characters, Bulkema admits, but can help clarify the mindset and relationships in the setting.

In a business or practice, the employees, who, while seemingly “secondary” to the business owner or practitioner him or herself, are key to the customer experience. Featuring those players in blog posts and newsletters help humanize a company and create loyal fans. As Disney Parks’ Thomas Smith explains, “…we like to go behind the scenes to show the dedication and inspiration that make our park experiences so magical for our guests.”

A corporate blog is the “space for your company employees to help prospects , providing customers with practical solutions,,” greatcontent.com explains. “It will help customers relate to you even more because they will see human faces and names behind the blog posts.” Sproutsocial agrees. “Real people are the key to authentic relationships,  Consumers want to learn more about the people behind their favorite brands.”

At Say It For You, our writers understand that, because the employees are the ones in the field and on the phone with customers and clients, they know the strengths and best uses of the company’s products and services and it is they who can best supply the anecdotes that are so useful for marketing content. One way we involve employees is to highlight specific accomplishments in a blog or newsletter. When readers learn about an employee’s enthusiasm and how that person put in extra time and effort in serving customers, that cements the customer’s relationship with the company or practice.

Featuring those “seconds-to-none” employees in the company’s or the practice’s communications can be a gift that keeps on giving.

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Monikers and Sobriquets in Business Blog Content Writing

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“The key trait of nicknames is that they are bestowed upon a person by others,” Richard Lederer points out in The Joy of Names, and for three main motivations:

  • affection
    ridicule
    group identity

Nicknames may be related to:

  • physical characteristics (Blondie, Red)
  • mental characteristics (Brainak, Noodlehead)
  • personality (Grumpy, Nerd, Nervous Nellie)
  • shortening of a proper name (Dave, Fran, Rich)

It can be important to us as business blog content writers, for variety’s sake, to use different monikers for both products and people (whenever the connotation is flattering, of course!). “Learn to love your thesaurus,” advises Tracy Gold of the Content Marketing Institute, especially when it comes to composing titles. There aren’t many words in blog titles, she says, so it’s important to choose exactly the right words.

Getting personal is a huge element in the success of any marketing blog, fellow blogger Michael Fortin reminds us. Sharing anecdotes about the guy or gal on your team who is the “codemaster”, computer genius, the “energizer,” the “fashionista, or the “financial wizard” helps humanize promotional content…

“Hollywood’s star-makers capitalize on the fact that people react emotionally to names,” Lederer explains. A name with box-office appeal projects the kind of image a star wants to radiate.

Stories about names and nicknames make for very engaging content, whether for history books or business blogs.  Harry S Truman decided his middle initial would have no period, because it wasn’t an initial for a particular name, but a compromise between the names of his two grandfathers, Anderson Shipp Truman and Solomon Young.

Abraham Lincoln was the Great Emancipator, Theodore Roosevelt, the Rough Rider, and Ronald Reagan the Gipper. Mark Twain became such a well-known nickname that few remember the real name, Samuel Langhorne Clemens.

What stories of nicknames, monikers, and sobriquets are just waiting to be told in your business blog?

 

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