Telling Them What It Means

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I always enjoy receiving my copy of The Zulu Group’s Home News from realtor friend Steve Rupp. This month, I thought the article “What Does that Mean” would have particular relevance for blog content writers The following three explanations were taken from Jeff Rovin’s book The Unbelievable Truth,,,

  • Pulling the wool over someone’s eyes…In earlier times, thieves would yank their victims’ wool wigs over their eyes, so that the victims couldn’t identify the perpetrators.
  • Blackmail… In 16th century England the word mail meant “rent”. Debts that had to be paid in silver were called whitemail; those that could be paid in livestock or other property were “blackmail”. Since blackmail had no ascertainable value, debt collectors could extort any amount they chose from the debtors.
  • Red tape…It was the custom, in England, to seal important documents with red wax and tape. The only way to read those documents was by cutting the tape.

Interesting….almost exactly ten years ago, I published a Say It For You blog post called “Which Means That” Business Blogging. Al Trestrail, a networking colleague of mine at the time had just produced a brochure offering marketing tips. Trestrail suggested to salespeople that they should develop a list of benefits, and then, after each item, add the words “which means that….”, going on to explain how that benefit helped the buyer of the product or service. Adapting that rule to the world of blogging means answering your readers’ question “so what?” before it’s even asked, I realized.

We’ve all heard it – buyers care about benefits, not features. Content writers need reminding – there are millions of blog posts out there making claims of one sort or another.  But what do those claims mean to the customers and clients reading that blog post? It’s true for both existing customers and clients and the new ones we’re seeking to win over – to win hearts and dollars, you need a strategy in place to demonstrate “what it means”, which might include describing how your “it” is: rarer easier to use, safer, more compact, more water-resistant, more beautiful, greener, or fresher.

A big part of blogging is simply telling them what it means!

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Post-It Note Blogging For Business

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Several years ago, while serving as an English tutor at Ivy Tech Community College, I created a writing guide for my students, urging them to complete the first three steps before sitting down at their laptops to write an assigned essay. They were to use Post-It® Notes to jot down ideas. That way, the order of the different paragraphs could be switched around. Blog content writers can follow an identical process in organizing their thoughts…

Step One: Select your topic. (Hint: Your TOPIC is not necessarily the same as the title for the post. Your topic is also not the same as your thesis statement. Your topic IS the answer to the question I might ask a person who’s just finished reading your blog post: “So…what was the subject of that piece?

Step Two: Compose your thesis statement. Another way to think of your thesis statement is your “one-sentence speech”. The thesis statement tells the reader what your particular “slant” is on the topic. Are you out to explain how to use a product or service? Are you intent on raising awareness of a problem you know how to solve? Are you aiming to demonstrate your involvement in your community?

Step Three: the three-legged stool
Just as a stool will not stand firmly without having at least three legs, you should plan to have three “legs”, or points to use in proving your thesis.

Step Four: Support your points
This is where students would find statistics, or articles by authorities who have opinions that support their ideas. (Even in this digital age, I used to advise students to print out pages they were going to quote, so that they could highlight specific passages they might cite.) On a Post-It®, which they’d affix to the page, they’d capture the information needed to cite that source on their References or Works Cited page).

Step Five: Outline your paper (or blog post)
With your tools now “lined up”, you are ready to decide in what order you’ll present the ideas. (This is where you experiment by moving the Post-It notes around). Once you’ve settled on the order, it will be easier to see which element is best for capturing attention at the start, as well as which makes for a powerful ending statement. This can also be the ideal time to select a title to arouse readers’ interest.

Try Post-It® blogging for business!

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Blogging – Much More Than What Your Business Does

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Five pieces of primary information consumers use to choose a business, RevLocal says, include:

  1. price
  2. products and services offers
  3. availability of service
  4. customer service
  5. location

Coupons and offers are important, as are testimonials and reviews, RevLocal adds. “Customers want to know about your business and its history. You don’t have to write an essay, but give a brief history of your company and its core values so that consumers know enough to trust your business.” (Our Say It For You blog post earlier this week makes this very point.)

“Marketing has never been more about compassion, Shama Hyder of fastcompany.com cautions, with successful marketing requiring appealing to consumers’ emotional side. Companies must show that compassion and accountability are part of their underlying mission. Hyder cites financial institution Experian, whose business model is dedicated to addressing financial disparities in the credit system by making credit scores more inclusive.

Blogs are actually the perfect vehicles for conveying compassion, because, as guest blogger and e-commerce businessman Nick Semon wrote, “Blogging allows businesses an informal and efficient way to communicate a wide variety of ideas and topics…Our customers expect a hassle free shopping experience.  They don’t want to see a bunch of clutter when purchasing our product. Blogging allows us an area to communicate much needed information away from the store front but still very much integrated into our business.

In fact, the best website content and the best marketing blogs, we teach at Say It For You, achieve a number of different goals:

  • building good will
  • staying in touch with existing customers and clients
  • defining values
  • announcing changes in products and services
  • controlling damage when it comes to negative PR or complaints
  • recruiting employees
  • In short, the blog should give readers insight into a company’s core beliefs in addition to information about products and services that company offers.

Blogging should be about much more than what your company does – it must also be about who your company IS!

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Blog to Help Them Feel Smart

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“What will I tell my friends?” “Why will I tell them?”

It’s never the case that people will tell their friends about you and the products and services you offer just because you want them to, or because you asked them to, Seth Godin points out in This is Marketing. Please-give-me-a-favorable-review-on-Yelp isn’t how it really works now, Godin cautions. Give them a reason for sharing, he advises.

During my 25 years’ writing a financial advice column (long before Say It For You was born), I learned that people like to sound smart when they’re in conversation with others at their tennis club, on the golf course, or while out with friends at an eatery. In addition to offering valuable advice, I came to realize, a second function of content writing was “arming” readers with tidbits of information they would enjoy sharing with others.

Half a dozen years ago, the Business Insider published a semi-humorous piece titled “14 Meaningless Phrases that Will Make You Sound Like a Stock-Market Wizard”. The authors listed market phrases that “sound intelligent but don’t mean anything”, such as “The easy money has been made.” “It’s not a stock market. It’s a market of stocks.” “Stock are down on profit-taking.”

That sort of smart-sounding but meaningless information is not at all what I mean when I talk about using blog marketing to “arm” your readers with shareable nuggets. Nor is it what Seth Godin is alluding to when he describes the “people like us do things like this” phenomenon. For most of us, Godin says, our decisions are primarily driven by one question, “Do people like me do things like this?”

In blog marketing, accentuate the practical, we teach content writers at Say It For You. Go ahead and teach readers “secrets” of how to do what they want to do – better, faster, and more economically. Since people like helping one another, your practical, useful (not merely useful-sounding) “secrets” are likely to be shared at the dinner table, across the tennis net, or on the green.

“What will I tell my friends?” By providing ongoing, relevant, and useful information in your blog, you will have provided the answer to that question. “Armed” readers will want to share, because, after all, that’s what “people like me” do!

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What Are They Afraid Of? It’s Important to Know

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In planning your novel, Moriah Richards advises authors in Writer’s Digest, knowing the broad strokes of history will help you determine what details to include in your story:

  •  What’s the worst disaster these people ever faced?
  • Are they afraid of that happening again?
  • What would they do to prevent it from happening?
  • Is there something that made them feel ashamed?
  • Is there something they’re proud of?

Richards is alluding to the fictional worlds writers create, but the same questions can help blog marketers understand their target readers’ concerns, fears, and collective memories.

“Some common advice for beginning freelance writers is to read sample copies of the magazines they wish to pitch, Robert Lee Brewer notes, suggesting freelance writers study the “voice” and “tone” of articles in their target magazines.

Similarly, at Say It For You, we advise blog writers to get a sense of “worst disaster” perceptions by studying blog posts on the subject, looking for slants that haven’t been covered and drawing on their own memories and experiences.

Author Steven James teaches budding novelists to maintain suspense in their writing. “Building apprehension in the minds of your readers is one of the most effective keys to engaging them early in your novel and keeping them flipping pages late into the night. ”Of the six techniques James suggests writers use to create suspense, the one that appealed to me most as a corporate blogging trainer was this: “Put characters that readers care about in jeopardy.”

There are many things readers care about that can be put in jeopardy – health, self-confidence, safety, career, appearance, property, the proper education of children. On the other hand, while I agree that allaying readers’ fears is a powerful tool, I believe too many marketing blogs are meant to scare consumers into action.

At Say It For You, we advise taking the middle ground, identifying the need, and assuring searchers they’re not alone in this dilemma or need. The message is that you have the experience and expertise to deal with their “worst thing that’s ever happened”. 

 

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