Why a This When You Can Have a That?

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“Just as you need to understand customers’ needs, values and wants, you also need to have pride in your business and the quality of your products or services,” Richard Forest writes in a LinkedIn post. “When a customer agrees to a sales conversation with you, they’re probably seeking advice, and it’s your responsibility to provide this advice, based on your specialist knowledge.” Skilled sales people, Forest posits, begin by concentrating on a vision of what the customer ultimately wants as an ideal outcome.

But, what if the best means of achieving that outcome is one the customer isn’t aware exists as an alternative? As a content writer, I was taken by an ad in the AARP Magazine, titled “Why have a stairlift when you can have a Homelift?” The article* begins by summarizing the limitations of a stairlift (it won’t carry a walker or wheelchair; it’s slow; it can fit in only one spot in your home, has noisy vacuum system, requires a machine room), going on to suggest an alternative solution the buyer probably hadn’t considered – an elevator.
*There are a number of vendors of home elevator vendors – I’m merely using this particular ad to make a point about marketing techniques.

“Now, more than ever, clients are looking for firms with a distinct and differentiated point of view (POV) on how to solve the pressing business problems they face,” rattleback.com explains. “Buyers don’t want to waste time on solutions that aren’t a good fit,” forcemanagement.com points out.  When a product or service is new to the marketplace, simple claims are typically accepted by buyers, marketing maven Eugene Schwartz posits.  “As the market matures, and the same promise is made over and over by different providers, the market progresses to a new level of sophistication. Marketers need to enlarge their claims. As the market reaches a third, even more advanced, level of sophistication, it becomes necessary to market through unique value propositions.”

Blogging has “come into its own” as an important marketing tactic precisely because it is so prospect-centered, we realize at Say It For You .Through pull marketing, blogs connect those in need of solutions with precisely those who can provide those solutions. But with so many alternative solutions available, the key to content marketing success may lie in posing the question: “Why buy a this when you can have a that?”

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Content to Win Search, Not the Lottery

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“There’s no shaking it. Your chances of winning the lottery are extremely slim.” The Associated Press patiently explained after the Mega Millions jackpot had climbed to more than a billion dollars, the largest in U.S. lottery history.” (Since the article was published, someone in Florida did, in fact, win the jackpot.)

There’s a long list of rare events that are more likely than winning the lottery, the AP author explains, including the 1 in 15,000 odds of being struck by lightning once in your lifetime . In fact, it’s about four times as likely that you die in a car accident on the way to buy your lottery ticket than you are to win the lottery! (Depressing facts to all of us ever-hopeful lottery ticket buyers, to be sure.) Still, the article itself holds a valuable content writing lesson, which is that one very important function served by a blog is putting things into perspective.

When you think about it, the typical website explains what products and services the company offers, who the “players” are, and in what geographical area they operate. The better websites give at least a taste of the corporate culture and some of the owners’ core beliefs.  It’s left to the continuously renewed business blog writing, though, to “flesh out” the intangibles, those things that make a company stand out from its peers. In other words, it’s the function of the blog content to give readers a deeper perspective with which to process the information offered.. For every fact about the company or about one of its products or services, a blog post addresses unspoken questions such as “So, is that different?”, “So, is that good for me?” The facts need to be translated into relational, emotional terms that compel reaction – and action.

Blogging helps you build authority in your industry, WP Beginner explains. “It is harder to prove your expertise and authority on a subject if all you have is a five-page website selling your products/services. Adding a blog allows you to regularly publish content on topics related to your industry. This helps you establish authority and win users’ trust.

As content writers, we understand that online readers have access to more technically detailed sources than our blog posts.  Our job, though, is to help those readers (and that includes B&B prospects of our marketing blogs) make sense out of the ocean of available information.

In blogging for business, we’re trying to “win search” and win hearts, not overcome enormous odds and win the lottery. But to truly overcome the still substantial odds against getting noticed, content writers must focus on putting avalanches of information into focused perspective.

 

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“Did-You-Know?” Content Marketing

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This week, my Say It For You blog posts were inspired by the 2024 Farmer’s Almanac…

“Growing up a city girl, I thought many people were farmers because they were incapable of doing any other work. Then I moved to the country and made a bumbling discovery: To be a successful farmer, you need to have the smarts – and not just in one area.” A good farmer, the author belatedly realized, is a jack-of-all-trades – a) ace problem-solver b) soil scientist  c) marketer  d) mechanic, someone who knows how to fix a range of low-tech to extremely high-tech equipment such as drones and water sensor devices.

One of the most important “powers” of content marketing, we’ve found at Say It For You, is the ability to turn a false perceptions – of an individual, of a business, or even of an entire industry – on its head. Not only can the myth-busting power of blog content correct misinformation reflected in customer questions and comments highlight a business’ strengths, myth-debunking makes for engaging -reading!
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In just the way the information in Farmers’ Almanac about farmers using high-tech drones, did-you-know content “teasers” can spark interest when used in blog post titles. Little known details can be used to describe a unique business policy, to clarify the way in which a product works, or explain why one of the services provided by that business particularly effective in solving a problem.

“Harvesting” tidbits of information will always prove useful to content writers. While “tidbit” posts are just one of the dozens of different “genres” we can use to lend variety to out posts, unusual tidbits of information put writer and reader on the same side of the presentation, with both experiencing wonder about the unusual “byte” being shared.

Online visitors searching for a product or a service, I explain to business owners, typically have no idea what it takes to do what you do and how much effort you put into acquiring the expertise you’re going to use to their benefit. Did-you-know content has the power to close that gap, showing the level of preparation and effort on the part of both owner and employees which will be devoted to delivering the expert advice, service, and products they can expect.

As the Farmer’s Almanac shows, “did-you-know?” content marketing is a great way to “plant” trust in prospects!

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The 3-Act Structure for Plays and Blog Posts

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The three-act structure dates back to the days of Aristotle, Gabriel Pereira reminds readers of Writer’s Digest. In Act I, the status quo is revealed, describing the world in which the story is going to take place. This first act sets the tone and gives the story a reason for starting at this particular place and time. At the end of Act I, there is either an event that shakes things up for the character, or a choice the character must face.

Act II is usually the longest of the three acts, Pereira explains. Here subplots and supporting characters can be added. It is in Act II that the character makes a choice and changes his or her outlook. By the beginning of Act III, the character has reached his/her lowest point, and, by the end, readers get a sense of closure and resolve.

One function of any marketing blog, of course, is to provide valuable information to consumers highlighting the benefits to be gained by using a certain product or service or by following a certain plan. But writing for business needs to draw attention to the “flip side of the calculator”, meaning the costs of waiting to take action. In your blog post, “Act II” might be a good place for the post’s first CTA (call to action), showing readers how to put what they have learned to use.

While the three-act design is by no means the only possibility, Pereira admits, many works of fiction do follow that design because it has a clear beginning, middle and end. “Done well, it takes the reader on a satisfying journey.”

The three-act structure has great relevance to the order in which information is presented in effective blog posts. Online readers will have landed on your blog because they are interested in finding information on your topic and possibly making a purchase. They need immediate confirmation that they’ve come to the right place. To that end, according to blog mavens Shel Holtz and Ted Demopoulos, key words and phrases should be among the first words in your blog title and then reappear in your first lines of the post. Then, at the “back end”, (Act III), the “pow” closing statement should tie back, we teach at Say It For You, to the opener.

Of course, when it comes to content marketing through blogs, the reader’s “journey” isn’t over at the end of the post. As writers, we can do well today what we may not have done so well yesterday or the day before.  Since blog posts typically appear in reverse chronological order, I explain in Say It For You training sessions, your best blogs will be the ones searchers see first!

The three-act structure can work well for both plays and blog posts!

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How Not to Write a Letter or Blog Post

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“When you write a business letter to a stranger, never keep to the point,” is Anna Stevens Read’s tongue-in-cheek advice to authors. “Indulge in lengthy discussions – for all you know, the person may not have the average amount of intelligence.”

While dripping in sarcasm, Read’s piece actually emphasizes a number of important points which content writers of every ilk would do well to heed:

Keeping to the point
In a sense, focus is the point in blog content writing. At Say It For You, we firmly believe in the “Power of One”, which means one message per post, with a razor-sharp focus on just one story, one idea, one aspect of your business, geared towards one narrowly defined target audience. Decide up front what your point it, then stick to it, is our advice to content creators.

Respecting readers’ intelligence
Over-explaining is symptomatic of authorial insecurity, K. M Weiland tells book authors.  As a corporate blogging trainer, I agree. We have to assume our online readers are a) intelligent and b) by definition, interested in our subject. The University of North Carolina’s Writing Center is saying much the same thing, telling students to write their essays in a manner that treats their instructors as an intelligent but uninformed audience.

Addressing “what they want to hear”
“Do not ask yourself what your friend wishes to hear. If her interest is in clothes, describe your houseplants.” Uh-uh. At Say it For You, we teach that, in addition to having a focused topic for each blog post, writers must have a specific audience in mind, choosing the best evidence for that target audience.  Smart blog content marketers know there are many subsets of every target market group, and that not every message will work on every group. Is the viewpoint you’re presenting relevant to a current need or conversation or trend?

Providing variety
“Never think of variety or of what kind of letter you last sent in that direction,” Reads quips.
In blogging, as we continue to write about our industry, our products, and our services, we’ll naturally find ourselves repeating some key ideas. But it’s the different examples we use – of ways our company’s products can be helpful or the ways problems are solved using our services – that lend variety to our blog posts. In addition, variety can be offered in sentence and paragraph length, and in the layout of the post itself.

Careful use of humor
“These directions, faithfully followed, will soon save you from the nuisance of writing letters,” Reads humorously summarizes. As a blogging trainer, I admit to having mixed feelings about humor in business blogs.  While I’ve no doubt about the power of laughter to forge connections, humor has to be handled with care not to offend.

No, it’s not funny…..Keeping to the point, respecting readers’ intelligence, and providing variety – those are the very skills successful content creators must master.

 

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