Is Your Blog More Batter Than Bird?

Where better than a restaurant review for me to find one of those wonderful word tidbits that can so enrich a blog?  Indianapolis Business Journal reports that Maxine’s Chicken & Waffles at Ohio and East Streets has a decidedly down-home feel.  "And oh, those wings…..the breading was crispy and well-seasoned without overpowering the tender meat," (Psst!  Here comes the word tidbit:) Maxine’s wings are "..nothing like the fast-food varieties that are more batter than bird."

The visitor obviously liked Maxine’s for its natural, human, down-home feel. And, according to blog mavens Shel Holtz and Ted Demopoulos, one of the characteristics writers of business blogs need is "the ability to write in a natural, authentic, human voice."

Besides making for a tasty word tidbit, I think the IBJ reviewer’s remark about the batter/bird ratio is an important one for bloggers to remember.  As a professional ghost blogger, I’m always reading what other bloggers have to say and noting how the material is presented to the reader.

When we go to a restaurant, an important part of our enjoyment of the meal is the presentation – from the general atmosphere of the restaurant down to the way in which the food is arranged on the plate – it’s all important.  But when it comes right down to it, the food has to taste good.  There needs to be "meat", not just "batter".  

I think the "meat" for business blogs is information. After all, searchers arrive at your blog seeking information about what you do, what you sell, and what you know.  The "batter" might be the way the blog site is laid out, pictures, illustrations, and even cleverness in the writing. But, when it comes right down to it, the quality information needs to be there.  Part of providing that extra level of quality is researching sources where most people wouldn’t think to access, and linking to those in your blog post.

Remember me saying there’s a science and an art to business blogging? The fact is, search engines reward frequency and recency of posts (which is the science, and in a way, the "batter"), but what’s going to engage the reader is the quality of the "meat" – the information you provide in answer to their search or their query.
    

 

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Go Ahead – RSS Your BLog Off!

RSS stands for Rich Site Summary or Really Simple Syndication, depending upon whom you ask.  Either way, readers of your blog posts who sign up for an RSS feed are saying they find value in your content to the point they want to "subscribe".

First invented by Netscape almost twenty years ago, RSS technology saves time for people who regularly visit the web.  For your company, delivering blog posts to your readers’ "doorstep", via either a "feed" or via email, provides a wonderful means of developing loyal followers.

A blogger colleague of mine, on Problogger.net, explains that when a surfer bookmarks a favorite site, that surfer still needs to remember to visit the bookmarked site to check if any new content has been posted.  With an RSS, your readers will be notified each and every time you post new material on your blogsite.  Your browsers turn into your subscribers!

In today’s world, it’s not enough to "hand out" materials such as postcards and brochures, or even to post billboard ads.  Don’t get me wrong – all of those things can still be valid marketing tools.  But blogs are "available for acting and reacting", as I brought out in an earlier post (see "Buildings, Like Blogs, Can Be Interactive"). Not only do your blogs invite readers to post comments, the RSS feeds allow them to get updated on all your latest doings, while allowing you to be a trusted resource for relevant and timely information.  Readers can also easily go back to your earlier posts and read in greater depth on topics of special interest to them.

I invite you, on both your main website and your blog, to invite your readers to subscribe. Everyone benefits, so go ahead – RSS your blog off!

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Who Foots The Bill For Blogs?

If it’s true, as Chris Baggott, CEO of Compendium Blogware stresses in webinars and white papers, that only 5-15% of business conducted online comes about as the result of
pay-per-click advertising or paid sponsorships, why do search engines reward blogging and give us business bloggers all that “free space” in which to strut our stuff across the runways of the blogosphere?

Elementary, my dear Watson.  Search engines such as Google attract advertisers by bringing visitors who have come to rely on Google as the place to most quickly and easily get the information they need. If Google (or any search engine) can lure double the number of visitors, the advertisers’ 5-15% will also double. Happy searchers + happy advertisers = happy search engine! 

And the most important winners are….(drum roll) my clients and all the other businesses that provide up-to-date, easy-to-understand, and relevant content by regularly posting blogs.

A few facts of blogosphere life will lend some insight into the enormously effective symbiosis I’ve just described.  First of all, as David Verklin and Bernice Kanner stress in their book Watch This. Listen Up. Click Here, “Google is the undisputed leader in search….and search is the most lucrative activity on the Net..”
 
The authors go on to explain a second fact: “The true drivers of its (Google’s) ad bounty are AdWords and AdSense.”  Advertisers choose and bid for keyword terms that bring up their ads next to search results, paying Google only when a web surfer clicks on their ad.  Since both the advertisers and Google are making money, the system continues.  Meanwhile, we business bloggers provide the smorgasbord of content that keeps those visitors coming, all the while driving traffic to our respective business web sites.

Indianapolis small business marketing maven Lorraine Ball says blogging is no longer optional for entrepreneurs.  “Even traditional business-to-consumer, nontechnical businesses are going online and adding blogs to their marketing mix.” Ball cites some of the unique benefits of blogs: they’re simple, less invasive than email or snail mail, they’re interactive, and they provide a way “to share the latest news about the company, new products, industry trends, and the occasional comment from a customer.”

So who foots the bill for blogs?  I like to think of it this way: The advertisers foot the bill, while we business bloggers fit the bill by providing exactly the kind of knowhow, information, products, and services visitors came to find!

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In Blogs And At Starbucks, It Goes Back To The Grind

Instead of grinding coffee only in the morning, Starbucks employees will grind beans for each new pot.  The Wall St. Journal says the change is part of an effort to re-invigorate the “Starbucks experience” in the face of competition from other brands.  Howard Schultz, the former CEO, retook  leadership of the company, saying the switch to pre-ground coffee had “taken the romance and theater out” of a trip to Starbucks.

Forgive me for brewing a metaphor here, but I truly believe Shultz is onto a secret blog marketers need to hear. Just as visitors to a Starbucks shop need an “experience” – crackle, aroma, and all – to keep coming back for more, online visitors to your blog need to find an experience along with information.  Word tidbits, unique points of view, special how-to tips, links to unusual resources, and humorous touches – all these things make your blog post special.

According to Schultz, “We achieved fresh-roasted bagged coffee, but at what cost? The loss of aroma – perhaps the most powerful nonverbal symbol we had in our stores.”

Having “sipped” the content of your blog post (that’s all they will probably take time to do, as online searchers tend to be scanners, not readers), visitors must be enticed to click through to your website to savor the full range of what your company has to offer – what you sell, what you do, and what you know.  Each digital “hit” is a chance for you to “make a hit” with your potential customer or client

Apparently, whether at Starbucks or in business blogging, we need to go back to the grind!
 

 

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Pare Down, Don’t Dumb Down, Your Blog

"A writer should always feel like he’s in over his head," says Pulitzer prize-winning author Michael Cunningham in O Magazine. Cunningham has advice for writers that I think all bloggers need to hear:  "You can’t bore people – ever!"

We business bloggers love to write, but we sometimes forget online searchers don’t generally like to read.  What they like to do is scan. If it becomes quickly obvious your blog content answers their question, shows them how to satisfy their need, and offers a fresh approach, they’ll stick around awhile.  Otherwise, they’re outta there faster than you can say "bounce rate".

Cunningham’s rather rueful observation is that he’s always aware he’s writing for someone at least as smart as he is, "who is busy and has a job, and a mate, and a whole life going on".

Blogging for business shares only some of the challenges of creating a novel, but Cunningham’s observations apply nonetheless.  While technology has revolutionized the way businesses market themselves, writing for folks as least as smart as you is a "keeper" rule for bloggers.

In a number of my earlier Say It For You blog posts, I’ve stressed the importance of keeping blog content short and relevant.  What Cunningham reminds us is that paring down the quantity shouldn’t mean "dumbing down" the concepts presented in the posts.  To the contrary, we want online searchers to get a clear sense of our unique approach to our business and our astute insights into the issues they face. 

Smart bloggers write with smart readers in mind!

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