Tottoms For Burgers And Blogs

You wouldn’t imagine Food Network would have much to say that’s useful for business bloggers, but, as I found out, you never can tell. An entire Food Network episode last week was devoted  to hamburgers and the business of marketing them.  The show was called “Heavyweights”, because it traced the history of McDonald’s and Burger King and of the competition that has been escalating between those two hamburger chains for decades.

In describing the Big Mac, one of McDonald’s signature products, the show host coined a term – “tottom”.  Alluding to the three-part sesame seed bun used in each Big Mac, she explained that the middle piece of bun (it’s not a top or a bottom – it’s a “tottom”)  is what holds the whole sandwich together.  It’s actually the "tottom" that keeps the patties, the lettuce, the cheese, the pickles, and the onions from sliding over the special sauce and falling out. 

Blog posts typically include several different “ingredients”.  A good post will include some valuable information about the subject the searcher was asking about, perhaps some interesting tidbits that most people don’t know. There might be a “marketing” element to the post, where the writer is explaining that he or she has a unique approach to the problem that might be more satisfying to a customer than the solutions offered by competitors.  Then there should be some form of Call to Action, something the reader can do to get more information, obtain service, or buy the product. 

Whatever the ingredients of that blog post, it’s the “tottom” that holds it all together, just like that middle slice of bread in the Big Mac. With a blog post, the “tottom” is the unifying idea, and each and every blog post needs to have one.  That way, your readers’ interest doesn’t ‘slide away”, and they always know where you’re headed with the blog.

For hamburgers or blog posts, you can have lots of different elements at the top and at the bottom and all the way through, but it’s the “tottom that holds it all together!

 

 

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Regulated Industries Can Blog, Too!

Blog maven David Meerman Scott says he’s heard every excuse in the book.

Reasons business owners put forth for not embracing blogging as part of their marketing plan include, according to Scott, fear of looking silly, fear of negative comments, and plain terror about technology.  The most interesting excuse of all, he says, is "Blogging does not work in our industry". Nonsense, says Meerman Scott.  Blogging does work in every industry. Just to prove his point, he mentions lawyers, dentists, politicians, Singapore-based software companies, Canadian blood donation centers, Florida real estate agents, churches, and rock bands. In each of those categories, he implies, companies and practitioners are successfully employing blog marketing.

Of course, blogging is a relatively new field.  It was not so long ago, says Compendium Blogware CEO Chris Baggott, that there was still a lot of skepticism about using email as a business communications tool.  Today, of course, email has been adopted by just about every business and organization as a way to stay in touch with clients and customers.  But, since you can’t email people without permission, corporate blogging helps a business or practice acquire those clients and customers in the first place.

Having spent close to thirty years in the financial services industry, writing newspaper columns on personal finance during all that time, I know a thing or two about being highly regulated, and about needing to get the approval of corporate attorneys on every piece of communication. I was fascinated to read David Meerman Scott’s report on how Putnam Investments (70 year-old global money management firm) has begun to use blogging and social media. Putnam has a blog, and Bob Reynolds of Putnam is the first CEO in the mutual fund industry to Tweet!

I remember how, during my financial planning career, I often felt resentment about all the rules. I certainly did my share of griping about all the regulations and what I sometimes considered to be my employer’s over-zealous interpretation of those regulations.  Despite the griping, I always believed in playing by the rules, and so I did.
 
I sure hope, now that Putnam’s broken the ice, blogging will no longer be considered against the rules.  In fact, blogging might become the rule – even in highly regulated industries!

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Accidental Organic Blog Donors

If you can imagine a boxing competition with two rings and two matches going on at the same time, you can understand the way online search works.

There’s the PPC (Pay Per Click) and Sponsored Link side, which is where businesses have bought space.  In PPC, every time someone clicks on the link, the business owner pays a fee to the search engine company.

The other "ring", organic search, is where I and all the other bloggers and writers operate. We’ve chosen organic search, my clients and I, (although some businesses also employ PPC as part of their marketing strategy) not only because it offers free placement, but because more than 90% of the action (the clicks) take place on the organic portion of the search engine results page.

Consumers turn to search engines such as Google, Bing, Yahoo, and MSN for help finding specific kinds of information, services, products, and expertise.  Using the mechanism of key words and phrases, the search engine "makes a match" and delivers results to the viewer. So, as I’m working on blogging strategy with my business owners clients, we’re looking to use as many key words and phrases as possible that specifically relate to the target clients each business is trying to attract.  Actually, we’re trying to satisfy two "masters", the search engines and the searchers.  We know both of those are looking for the same thing – fresh, frequently changing, and very relevant content that has to do with the subject in the key words and phrases.

The object of business blogging is to "win organic search", and normally, winning is the reward for recency (posting fresh, new content), frequency (posting content regularly, preferably at least two to three times every single week), and, most important, relevancy (providing content that is a good match for the searcher’s needs or problems).

Every once in a while, though, there’s a "disconnect" between what the searcher wanted and what he or she actually finds.  If this happens with your blog, even though it’s not one of your target customers that clicks on the blog link, it’s not necessarily bad news.  That kind of "mistake" can even result in you converting a searcher-gone-astray into a buyer. I call this "accidental organic donating". 

Suppose a dad, trying to help his kid with homework, goes on Google to find information about the state of Hawaii. The search engine uses the key word "Hawaii" to bring that dad to a blog about Hawaii presented by a travel company.  The blog so enticingly portrays Hawaii as a destination, the dad bookmarks the site, and later uses that travel agency to plan a surprise anniversary trip with Mom!

Early in my own blogging career, a mistake ended up first "bumping" me from my #1 slot on Google under the search term "professional ghost blogger".  There was a whole to-do about whether hip-hop star Kanye West was using a ghost blogger or not, and dozens upon dozens of Kanye’s detractors and fans were having a slugfest, blogging back and forth, opining about ghost-blogging. (Once I entered the fray by posting blogs on about ghost blogging and mentioning the name Kanye West, I regained my slot.)  But what is even more important is that, to this very day, some of those blog posts I wrote so many months ago come to Google Page One if you search for information about either Kanye West or ghost blogging!

So, don’t for a moment worry that head of yours about accidental organic donations – just murmur a quiet "Thank you" to the search engine for the miscue!

 

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Time-Sensitive Blogging

I’m always reading others’ blog posts, and sometimes it’s the comments on those posts
I find most instructive and interesting.  In one blog, Roman Jelinek had shared his view that posting a few blog posts, but better quality ones, is more productive than writing frequent and rushed posts. 

Then a blogger called Coupon Artist commented that she had a problem with that concept, because "if you wait too long to do research and write, the topic might become stale."  For example, she says, if you’re a personal finance blogger like her, and every other news source is talking about the first quarter economic results and discussing those to death, no one will want to come and read your blog discussing the economy.  So careful research is more effective in blogs, she says, only if you’re not writing about a time-sensitive topic.

Here’s my take on the subject of frequency vs. quality in blogging:

1.  The more you know about, the more you can blog about.
To deliver quality writing of any kind, including quality business blogs, you’ve got to keep educating yourself, reading everything you can get your hands on and "soaking in as much as you can from the world at large", as humor writer Robert Smigel says. So, it’s not so much about doing research for one particular post that’s crucial, it’s collecting information all the time, everywhere you are and from every one you meet, and then keeping a file on those tidbits of unusual information.

2.  It IS important to blog about time-senstive, current topics everyone else is covering.
Sure, searchers have the choice to go directly to more complete and even more authoritative sources when it comes to topics in the news, but what you have to offer is your unique perspective as you "translate" the information for the benefit of readers.  If your post helps readers make sense of the news, you’ll come across as a trusted and understandable authority. Blogging about what’s new – and why it matters – may go a long way towards making your blog the "go-to" source for usable information.

Not every blog post needs to be news-based, , but for those blogs that are about current news and that are therefore time-sensive, I disagree with Coupon Artist on the point about good writing taking too long.  Quality always counts. (Would you go out even one day without brushing your teeth and putting on deodorant??)

Like the Rabbi in the old tale who said "You’re right" to one person involved in a dispute, and "You’re right, too!" to the second, I think Roman Jelinek and Coupon Artist are both right – and both wrong.

Posting better quality posts AND posting them frequently is best!

 

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In Blogs, Use Questions To Show You Know The Answers

An Indianapolis Woman Magazine article called “Home Quiz” reminded me of something I used to do every week for twenty-five years in my “Dear Rhoda” financial planning columns – answer readers’ questions. And isn’t that exactly what blog posts are designed to do? Searchers turn to the Internet because they’re looking for something – a product, a service, or information.  When the query relates to what you sell, what you do, and what you know about, those readers find your blog.

But this issue of Indianapolis Woman reminded me that the blog can be doing the questioning.  “Home Quiz” presents different options, multiple-choice style, for home buyers:

Your dream location is to live….

A. Downtown, in or near a big city
B. Close to the beach or in a rural area.
C. Doesn’t really matter if it’s in close proximity to others.

What you’re looking forward to the most about your home is…

A. Less cleaning.  Your last place was too big.
B. Decorating.  You can’t wait to get your hands on a paintbrush.
C. Meeting the new neighbors around you.

Near the end of the article, readers learn what their answers “mean”: (“If you answered mostly A’s, the best home that suits your lifestyle is a one-bedroom studio apartment because those are usually small, inexpensive, easy to keep clean, and found in cities…”)

The Indianapolis Woman quiz is a very successful format.  Why? It’s all about the reader, while at the same time showcasing the broad knowledge of the writer.

A blog can include a link to an actual survey, sometimes with an incentive for participation. Some blogs invite customers to comment on their product and service (either in a personal or phone interview or through an online survey, and then talk about those comments in the blog posts. AFT Products, for example, ran a contest, asking their customers why they love the AirFlow Breeze, then using the responses in blog posts.

Almost by definition, quizzes and surveys involve blog visitors, helping to engage and keep their interest through interaction. So long as you keep the material short, blog posts are the perfect place for them to ask – and answer questions!

 

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