Don’t Just Make It Work – Make It Happen!

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On a recent episode of Project Runway (one of my very favorite TV shows), designer Isaac Mizrachi offered the following gem of a statement (meant as a take-off on mentor Tim Gunn’s encouraging “Make it work!”).  To be an all-star, Mizrachi insists, it’s not enough to “make things work” – you need to make things happen!

“By developing a unique and recognizable brand identity…you can ensure that your brand stands out from the competition and is remembered by customers,” Brittany Bettini of the Forbes Business Council writes. Just as, on the fashion runway, designers strive to stand out (rather than blending in), business owners and professional practitioners need to establish a “brand” that stands out in the marketplace. Your brand identity:

  1. differentiates you from competitors
  2. creates a lasting impression on potential customers

It’s going to take more than offering exceptional customer service, JP Van Steertgeghem cautions in a LinkedIn piece. There are no shortcuts to greatness, but it’s important to create and share engaging, interesting, and valuable content.

Just as Mizrachi was stressing to the fashion design contestants, Kasey Murphy tells entrepreneurs in the the wesayhowhigh.com blog to “be bold” in their marketing campaigns. In a crowded marketplace, Murphy stresses, it’s essential to make your brand stand out through bold marketing campaigns that “shine brighter”.

“The one that stands out is in essence the one that is not like the rest,” onsightapp.com agrees. “When people cannot distinguish brands from each other, they cannot form reliable relationships with those brands.” Not only does an effective brand have a well-outlined target audience, it may even offer a service or product exclusively to that target audience.

As a frequent viewer of the show, I couldn’t help noticing a recurring theme in the conversations among the designers and the judges of project runway challenges about designers “staying true to their own aesthetic in developing runway-worthy garments. In marketing content, we understand at Say It For You, it’s crucial to let the personality of the owners and providers “shine through”. 

In my 2020 post “Don’t keep yourself a secret in your blog,” I was alluding to showcasing  the “aesthetic” of the people behind the brand, revealing not only what they have, what they do, and what they know how to teach others to do, but offering a glimpse into their  personalities..

In content marketing, in short, it’s important to do more than just “make it work”.  We have to make it happen!

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What is Your Reader’s Deal?

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“What’s the deal here?”

Amy Collins, who represents both publishers and authors, says writers need to know “the deal”.  Writing a plot summary involves figuring out the goals and motives of both hero(ine) and antagonist.

  • What situation do we find the character in at the beginning of the story?
  • What do they perceive as their biggest enemy or problem?
  • Who or what is actually their biggest enemy or problem?
  • What is the biggest thing in the story that changes the situation?

The message for marketing content writers? Even if your (or your blogging client’s) products and services are highly differentiated from the general market, that’s not enough to keep content fresh and make conversions happen. It’s knowledge of the target audience that must influence every aspect of your content. “Great business stories are rarely aimed at everyone,” marketing guru Seth Godin stresses.“Your opportunity,” he tells marketers, “lies in finding a neglected worldview, framing your story in a way that this audience will focus on.”

Learning about your target customers includes gathering intelligence, not only about

  • their gender
  • their average age
  • their marital status
  • their educational level
  • their employment
  • their outlook on life
  • where they get their news

but also, just as Amy Collins explains to authors, about what that group of individuals perceives as their biggest enemy or problem. (Is that, in your perception, the biggest problem?) How can your insights, along with your products and/or services, help solve the “real” challenges they face?

There are two sides to the coin: content writers need to understand their clients’ own “deals”, too. Business and practice owners cannot be positioned within the marketplace without studying their surroundings, formulating their own position statements, then making their “deals” clear to readers. Each “visit” to the blog should conclude with readers understanding exactly what the owner’s unique philosophy or mission is, and why that approach can be beneficial to them.

One concern business owners have expressed to me is they don’t want to come across as self-serving or boastful in their blog posts. I explain that it’s crucial for prospects to find real reason to work with you rather than with your competition.

They’ve arrived at your blog site, in large part, because you’ve nade clear you understood their “deal”‘. Now that they’re here, help them understand yours!.

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Examining, Not Eating, Our Words

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“Every day, we eat our words,” Richard Lederer writes in the San Diego Union-Tribune. “Both our food and our language are peppered with salt,” he adds as an example. Before artificial refrigeration was invented, salt was the only way to preserve meat. Therefore: A portion of the wages paid to Roman soldiers was “salt money” with which to buy salt. The term was “salarium” (today we say “salary”). Other words derived from salt include salad, salsa, sausage, and salami. Good, plain people are called “salt of the earth”; a good worker is “worth his salt”.

Many of our words have to do with bread, Lederer explains. The term “companion” is derived from the Latin “com” (together) and “panis” (bread). We “break bread” with company. Wage earners are breadwinners. Cake is also an important root word, with the cakewalk being a 19th century dance meant to make fun of the rigidly stiff formal dancing of White plantation owners. Winners of dance contests were awarded a cake, possibly the origin of the expression to “take the cake”.

When it comes to language choices in blogging for business, I often recall the 1998 memorandum from President Bill Clinton: “The Federal Government’s writing must be in plain language. By using plan language, we send a clear message about what the government is doing, what it requires, and what services it offers. Plain language saves the Government and the private sector time, effort, and money.” Four specific characteristics of logically organized, easy-to-read documents,, Clinton said, include common, everyday words, “you” and other personal pronouns, the active voice, and short sentences. With “easy-to-read” a quality much to be desired in blog marketing, all four of these recommendations apply to blog posts.

“Examining” the terminology relating to your business or profession is a very good idea for business blogs. But, while helping readers “examine” the background of terms is a great way to stimulate interest, what we would not like to have to do is “eat our words”. Just how can content writers communicate an owner’s strong opinions without offending? “When you communicate a strong opinion, you automatically divide the audience into three parts: those who agree, those who disagree, and those who haven’t yet decided, crystalclearcomms.com admits. In a KRC Research survey asking whether CEOs have the responsibility to speak up about issues that are important to society, only 38% said yes..

At Say It For You, what I’ve learned over the years of creating blog content for dozens and dozens of clients in different industries and professions is that, in order to turn clients and customers “on”, we must incorporate one important ingredient – opinion. Taking a stance, I’ve found, clarified what differentiates that business, that professional practice, or that organization from its peers.

The trick is to examine words, express our own opinions in words, but avoid using words to mock others. After all, we want to enjoy reading words, hearing words, and using words, not “eating” them!

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Blogging Your Claim To Fame

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“After reading this,” is Stephen Lang’s hope for his Big Book of American Trivia, “you may consider yourself a little more knowledgeable, maybe even a little more appreciative, of this vast, enchanting land.” With over 3,000 questions and answers, this book certainly allows readers to self-test, which is one way in which readers tend to initially engage with the content in business blogs. In fact, content writers, we teach at Say It For You, can use trivia in different ways:

  • for defining basic terminology
  • sparking curiosity about the subject
  • putting modern-day practices and beliefs into perspective
  • for explaining why the business owner or practitioner chooses to operate in a certain way

    You can use trivia to help readers get to know the people behind the business/practice:
    – What Oscar-winning actress announced in June, 2011, that she was homeschooling her children? (Angelina Jolie)
    – What man said “I don’t know anything about cars,” then ended up being head of General Motors? (Edward Whitacre, Jr. )
    – What songwriter donated an Oscar he’d won to his hometown? ) Johnny Mercer)

In his book Tell to Win, Peter Guber points out that people want to do business with people. One important function of a business blog, we teach at Say It For You, is helping online visitors get to know the people behind the business (or the professionals behind the practice). Why did those owners choose to do what they do? What are they most passionate about?  What are they trying to add to or to change about their industry? What community causes are they involved in?

           Sharing failures as well as successes:

  • In April, 2009, Barack Obama caused controversy by bowing. To whom? (The King of Saudi Arabia)
  • What famous astronaut was cut from the TV show Dancing With the Stars”? (Buzz Aldrin)
  • What one-name pop singer declared “The Internet’s almost over”? (Prince)

“There can be success in the stories, but they have to be grounded in failure.” Stav Ziv said in Newsweek, talking about The Moth nonprofit dedicated to the art of storytelling. So how does all this apply to blog marketing for a business or professional practice?  It brings out a point every business owner, practitioner, and business blogger ought to keep in mind: Writing about past failures is important.
True stories about mistakes and struggles are very humanizing, adding to the trust readers place in the people behind the business. What tends to happen is the stories of failure create feelings of empathy and admiration for the entrepreneurs or professional practitioners who overcame the effects of their own errors.

Why share tidbits? Your blog readers may consider themselves a little more knowledgeable, maybe even a little more appreciative, of your value proposition – and of you!

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Blogs are About Value, Not Pricing

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An article in Mental Floss magazine about a 300 year-old Stradivarious violin reminded me of an ongoing discussion having to do with whether product or service pricing should be mentioned in blog content….

In discussing the upcoming auction of the Strad, author James Stewart makes some salient observations about pricing and how it relates to value. Factors that add to the value of this particular violin include:

  • the fame of the violin maker family
  • the identity of former owners of the instrument (Seider taught violin to Albert Einstein using this violin)
  • the association with the 1930’s filming of The Wizard of Oz at MGM Studios

Due to this combination of value-enhancing factors, it’s estimated that the violin might fetch $15 to $20 million in the upcoming auction.

“Today’s consumer is bombarded with advertisements in all media, direct mail offers, and telemarketing offers,” observes Dr. Richard Murphy of Jacksonville, University. “There are numerous factors involved when we begin to discuss the issues of value, cost and price. The value of anything is perceived by the customer, not the manufacturer or the vendor.” A Forbes article mentions one of Warren Buffett’s most famous quotes: “Price is what you pay; value is what you get.”

One question facing blog marketers is whether prices should be mentioned at all in the content. Ten years ago, Marcus Sheridan of social media examiner.com observed that, instead of addressing the No. 1 consumer question up front, business owners often decided to wait until a later stage of the sales process. “People like to know how much stuff costs,” Sheridan warned.

At Say It For You, we don’t think price is the No. 1 consumer question on the minds of web searchers who land on our clients’ blog posts. Instead, what your business blog writing needs to do is answer questions, offer perspective and thought leadership, while giving searchers a “feel” for the desired outcomes of using your products and services.

Think about it: When you visit an online shopping site, or even when you go into a local store to buy something, often all you can see are products on the shelf (or, in the case of an online visit, pictures of products) with names and prices.  Too often, there’s nobody to talk to and no other information available, (there may be customer reviews online).

At our content writing company, here’s how we view the issue of “putting price first”: Buyers want more than just product and service descriptions and prices. Blog content writing is about introducing readers to business owners, explaining the owners’ specialty or niche within their field, their special “philosophy” about their area of practice or their industry, and their unique approach to providing client services.

Blogs are about value, not pricing!

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