Take Care of Your Shoes

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As many as four buyers will intentionally take note of the condition of your shoes during a sales call, Sam Deep and Lyle Sussman of the Sandler Sales Institute caution. If prospects see worn or broken shoelaces, or worn heels and soles, they’ll lose confidence that you’ll pay proper attention to the details of their order. For blog content writers, there’s a lesson here…..

Realistically, online searchers who land on your blog are already interested in and have a need for the type of products or services you offer. The opening lines of your blog content then can offer “signs” to those readers that they’ve come to the right place:

  • You and your employees have the training and expertise to be able to deliver the desired advice, service, and products.
  • You’ve kept up with what others are saying on your topic, what’s in the news, and what problems and questions have been surfacing in your industry.
  • As a business owner or practitioner, you’ve stood by your work.
  • Your blog has used images, photos, graphs, charts, or even videos to add interest and evoke emotion.
  • The layout is targeted towards your target audience (Are they deal seekers looking for bargains on products and services they already use? Are they enthusiasts looking for information to support their hobbies and beliefs?).

But what about your blog’s “shoes”??

As a corporate blogging trainer, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this: Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. As Writer’s Digest Yearbook points out, unconventional or incorrect grammar may be seen as an indication of carelessness or ignorance. The result? Readers may take the content itself less seriously. At its worst, failure to use proper punctuation and sentence structure in blog posts can make content difficult to comprehend.

“It’s one thing to lose a sale because you can’t solve the buyer’s problem,” Deep and Sussman stress. “It’s quite another to fail because you didn’t fit the image of a professional salesperson.”

The message for content marketing professionals? Take care of your “shoes”, meaning the details of your blog posts!

 

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Starting the Year with Same-New, Same-New Blog Posts

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One concern I hear a lot from business owners or professional practitioners is that sooner or later, they’ll have depleted their supply of ideas for blog posts. “What else is left to say?” is the common thread in the questions I’m so often asked. Well, won’t we? (Run out of new ideas, that is.) But, wait! Isn’t that precisely what business blogging is, continually approaching the same core topics from different angles?

Smart blog marketers know there are many subsets of every target market group; not every message will work for every person, and online searchers need to know we’re thinking of them as individuals.

“If you’ve told the story before, explain why you’re repeating it now,” Elizabeth Bernstein advises in the Life & Arts section of the Wall Street Journal. There may not be the need to repeat stories, but there is a need to be alert for anecdotes about customers, employees, or friends who are doing interesting things or overcoming obstacles. Real-people stories of you, your people, and the people you serve are always a good idea.

Just like the recurring musical phrases that connect the different movements of a symphony, business blog posts are centered around key themes. As you continue to write about your industry, your products, and your services, you’ll naturally find yourself repeating some key ideas, adding more detail, opinion, and story around each.

In writing for business, as blog content writers soon learn, the variety comes from the e.g.s and the i.e.s, meaning all the details you fill in around these central “leitmotifs” . Different examples of ways the company’s products can be helpful, along with examples of how the company helped solved various problems.  It’s these stories and examples that lend variety to the blog, even though all the anecdotes reinforce the same few core ideas.

Start your year with “same-new” blog posts!

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Everyday Employee Experience at the Heart of Blogging

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“Narrative gives us a sense of shared experience and humanity,” Hubert Joly (former CEO of Best Buy) writes in The Heart of Business.  “Telling everyday stories – stories of employees, customers, communities, and how they impact each other’s lives – fosters a sense of purpose and connection..” For that very reason, thehartford.com explains, “Your employees need to understand your company, its values, its goals and its priorities.”Surveys show 72% of consumers report feeling closer to a company when employees share information about a brand online.

As I related in an August Say It For You blog post, when I’m working with a company to set up a business blogging strategy, encouraging that company’s employees to post blogs, quite often I hit a wall of resistance, with employees viewing blogging as just one more task to add to their work load. Should employees be required to write blog posts? Marcus Sheridon of SalesLion.com thinks so. Since one goal of content marketing is to produce as much content as possible, the more hands are put to the task, the better. With content that answers consumers’ questions so valuable, it stands toathat employees who deal with consumers every day should be the ones to write about it. Human nature being what it is, he says, if it’s not required, they won’t do it.

Sure, but after fifteen years of providing blog content writing services to dozens of different businesses and professional practices, I’ve come to the same conclusion as Stan Smith of pushingsocial.com: “Blogging is writing, and writing, for most people has a fear factor right up there with public speaking.  You can coach, bribe, threaten all you want but in the end, you’ll be writing most of your blog posts.” That’s precisely why I found Joly’s account of how things worked at Best Buy so inspiring. At every meeting, people would tell their own personal stories and how they personally had been able to make a difference to someone.

At Say It for You, as our team provides content writing services to business owners and practitioners, one way we involve employees is to highlight specific accomplishments in a blog. That brings a two-way benefit: When readers learn about an employee’s enthusiasm and how that person put in extra time and effort in serving customers, that tends to cement the customer’s relationship with the company or practice. As featured employees proudly share those write-ups with friends and family, the blog becomes a gift that keeps on giving.

Far from being a contradiction to concept of authenticity, we help readers “meet” the actual team of employees who are providing the product or service, the ones whose daily activities result in the benefits customers enjoy.

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In Horseracing or Blogs, Ask for Permission

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Barbara Bush agreed; Margaret Thatcher didn’t. The point, Jake Rossen explains in the Mental Floss article titled “Hoof-Hearted; the Reason Racehorses Have Such Weird Names”, is that most governing bodies for thoroughbred racing set certain parameters for names, and when you opt to name a horse after a person in tribute to them, you have to ask permission.

Similarly, there are rules authors and blog content writers need to know about fair use and attribution. Whenever you want to directly quote, excerpt, or reproduce someone else’s work in something you are writing, you should consider whether or not you need legal permission to protect yourself and your business from potential future problems, the Vervante blog reminds us.

Vervante lists instances when you need to cite your source:

  • You’re quoting someone else.
  • You’re mentioning statistics that you didn’t collate yourself.
  • You’re using another person’s thoughts or ideas that aren’t your own.

The most common way we cite our sources (whether it be an article or a website) within our blogs is by paraphrasing and hyperlinking back to the page where the information originated (precisely what I’ve done three times in this very blog post).

Unfortunately, Jane Friedman explains, quoting or excerpting someone else’s work falls into one of the grayest areas of copyright law. There is no legal rule stipulating what quantity is OK to use without seeking permission from the owner or creator of the material. It’s fine to link to something online from your website, blog, or publication. Linking does not require permission. One guiding principle – if your use is not likely to affect the market for the original work, you’re probably OK.

“At first, it might seem odd that we should direct to other websites the users we’re always struggling to attract to our own domain,” rockcontent.com wryly comments, but “realizing the importance of referrals from other pages to the success of yours will change your mind”, the author adds.

Since the purpose of this Say It For You blog is to help content writers improve their craft, I consider linking to other websites to be my way of paying tribute to those authors’ expertise and knowledge.

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Sharing Secrets Makes for Good Blog Marketing

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“Knowing the meaning of the three-digit code printed on every egg carton can help you choose a fresher product,” TasteofHome explains. You might think the best way to pick a carton is by checking the grade, size, and expiration date, but Kelsay Mulvery shares a “secret” – look for the Julian date.

Meanwhile, Michele Debczak of Mental Floss magazine, has a “secret” to share with readers as well: The tags or twist ties on bread are color-coded by day of the week, so grocery stores know how long a product’s been sitting on the shelf.

“Some manufacturers claim unrealistically small serving sizes to reduce the amount of calories they have to list on the nutrition label,” coach.nine.com reveals.

These three selections illustrate an important point about blog content writing: Sharing secrets makes for good blog marketing, but those secrets need to be useful to readers. “Find out what they struggle with, and what would make the biggest difference to their bottom line,” wisely advises Rich Brooks on creative-copywriter.net. A powerful secret-sharing manual for magicians, Roberto Giobbi’s Sharing Secrets book teaches “52 powerful concepts that let you learn, practice, and perform them.”

In blog marketing, accentuate the practical, we teach content writers at Say It For You. Go ahead and teach readers “secrets” of how to do what they want to do better, faster, and more economically. Since people like helping one another, offer “secrets” most likely to be shared at the dinner table, across a tennis net, or on the green. Through blog content, business owners and owners and professional practitioners can package their expertise into “secrets”, allowing readers to learn about and value them along with the nuggets of wisdom they’re sharing.

“After all, people are not coming to your blog just to acquire knowledge. They’re dropping by to visit you,” Dean Rieck observes in copyblogger.com. That means revealing a little about yourself, he adds. Most people reveal secrets to those they like and trust, as Jack Schafer, PhD. explains in Psychology Today. In sharing “secrets” in your blog, you’re demonstrating that you like and trust your readers, making it all the more likely they will like and trust you.

Sharing secrets makes for good blog marketing

 

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