Using Your Business Blog to Stop the Salience Effect

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Often, eye-catching details have the power to render us blind, which is how author Rolf Dobelli, in his book The Art of Thinking Clearly, explains the salience effect. Dobelli’s entire book is devoted to cognitive biases, simple errors we all make in our day-to-day thinking, and the author’s hope is that by knowing what those are and how to spot them, we can make better decisions.

As blog content writers, of course, we’re in the business of helping people make decisions, hopefully decisions that will turn out to be good for them as well as good business for the business owners and professional practitioners who are offering products and services for sale.

One phenomenon that Dobelli “spends ink” explaining is the salience effect. What is salience? “A prominent feature, a stand-out attribute, a particularity, something that catches your eye“. The salience effect describes the fact that outstanding features receive more attention than they deserve, it influences the way people interpret the past and imagine the future.

Say a book with an unusual fire-engine red jacket makes  the best seller list.  It’s easy to attribute the success of the book to its cover, but you might be very wrong. If two men rob a bank happen to be immigrants, we fall into the trap of concluding that immigrants are responsible for the majority of bank robberies.

Myth-busting is a tactic blog content writers can use to grab online visitors’ attention.  I explain to newbie content writers in Indianapolis that citing statistics to disprove popular myths gives business owners the chance to showcase their own knowledge and expertise.

One caution is in order: since one of the purposes of any marketing blog is to attract potential customers, it would be a tactical mistake for freelance blog writers to imply they’re out to prove online visitors mistaken, unwitting victims of the salience effect.  Business owners can use corporate blog writing as a way to dispense information and address misinformation.

Using your business blog to stop the salience effect shows clear thinking!

 

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Motivating Others Through Our Blogs

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“Motivating others requires a connection to people’s deep desires. It’s not just about loading them up with a lot of how-to information,” write Steve Chandler and Scott Richardson in 100 Ways to Motivate Others.

Since as blog content writers, we’re trying to motivate readers to take action, what lessons can we learn from this book of 100 ways? I’ll choose just a few pointers offered by the authors that I found most relevant:

1.  “You can’t motivate someone who can’t hear you….In order for someone to hear you, she must first be heard…Tune in before you turn on.”
I remember, years ago, listening to a speech by radio host Michael Medved in which he told us that we need to listen to our clients with “three ears”.  That’s because we need to hear what they say, hear what they’re not saying, and even discern what they don’t even know how to say!

If we as blog writers can go right to the heart of any possible customer fears or concerns (which we’ve learned through deep research into our target market!) we have the potential to breed understanding and trust.

 

2   Stop criticizing upper management. “Maybe you do this to win favor and create bonding at the victim level, but it won’t work…The word ‘they’ solidifies the impression that we are isolated, misunderstood, victims.”
The authors are talking about managing employees, but the same lesson can be applied to the attitudes we convey about our competitors. Other providers are viable alternatives for our customers, and readers don’t like to be “made wrong” for checking out what our competition has to offer.

Although one approach in a business blog is comparing your products and services to others’ it’s important to emphasize the positive rather than “knocking” a competitor.  That means that, rather than starting with what the competition is doing “wrong”, use the power of “We” to demonstrate what YOU value and the way YOU like to deliver your products and services.

 

3.  “ Do the one thing… The truth is, there is only one thing to do, and that is the one thing I have chosen to do right now. If I do that one think as if it’s all I have to think about, it will be extremely well done.”
In blogging, doing the one thing takes the form of what I call “the Power of One“ –  addressing, in each blog post, one message, to one audience, targeting one outcome.

It’s here that blog posts have a distinct advantage over the more static website copy.  Each post can have a razor-sharp focus on just one story, one idea, one aspect of your business.  The more focused out efforts are on connecting with a narrowly defined target audience, the more successful the blog will be in converting prospects to clients and customers.

There are, no doubt, at least 97 other ways to motivate readers through our blogs, but these three make for a good start!

 

 

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Blogs and Book Reviews – Brothers Under the Skin

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There are 6 Must Have Steps to writing a book review, writes Francesca of the Sway Group:

  1. Introduce the subject, scope, and type of book.
  2. Briefly summarize the content.
  3. Include graphics (be aware of copyrights).
  4. Provide your reactions to the book.
  5. Provide links.
  6. Be honest about your review, passing along a recommendation to your audience.

In a way, I’ve often reflected, what we do when we write business blog content offering information and opinion is comparable to a book review. “Sometimes you will need to include background to enable readers to place the book into a specific context,” says Francesca under #1 step of reviewing the book. “For example,” she says, “you might want to describe the general problem the book addresses and how it provides solutions.”

Online visitors are “test-reading” your company or practice through reading your blog posts. They want to see whether you understand their problems and can quickly and effectively help solve those.

Provide your reactions to the book, Francesca advises. “Your” is the operative word here in terms of blog content writing, I’d say. A review is more than a mere summary. Whether you’re blogging for a business, for a professional practice, or for a nonprofit organization, you’ve got to have an opinion, a slant, on the information you’re serving up for readers. In other words, blog posts, to be effective, can’t be just compilations; you can’t just “aggregate” other people’s stuff and make that be your entire blog presence.

Provide links, Francesca cautions reviewers. In your own work, I teach blog content writers, you can “curate” – gather and present – information from many sources that you believe will be relevant and helpful to your readers. How do you give credit to the sources of your information? The blogging equivalent of citations in academic writing  is links.  So even if you’re putting your own unique twist on the topic, give your readers links to websites from which you got some of your original information or news.

All 6 of the Sway Group’s steps to writing a book review are perfectly appropriate in business blog content writing.  Blogs and book reviews must be brothers under the skin!

 

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Bloggers and Travel Agents Bring Clarity and Curation

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“What stresses people today,” explains Matthew Upchurch, CEO of the Virtuoso luxury travel network, “isn’t the lack of information. It’s not knowing if they are asking the right questions….People don’t go to advisers for information anymore,” Upchurch adds. “They go for clarity and curation; they need someone to distill the abundance of information available to them.”

Upchurch may well have been speaking about all internet search activity, not only about travel, I couldn’t help thinking. After all, we business bloggers serve, in a very real way, as interpreters and consolidators, and curators. For that reason, I teach, effective blog posts are less information-dispensing than they are perspective-gaining tools for readers to use. You might refer to our work as offering new understandings about things readers already know.

Travelers, writes Jill Schensel in the Indianapolis Star, were “drowning in TMI (too much information.”. The life rafts for an increasing number of those travelers is once again becoming a “friendly, flesh-and-blood travel agent”.

Again, there’s a strong parallel here with blogs, which offer business owners and professional practitioners the chance to inject their own special personalities into each piece of content. One interesting perspective on the work we do as professional bloggers is that we translate clients’ corporate messages into human, people-to-people terms. In fact, that’s the reason I prefer first and second person writing in business blog posts over third person “reporting”. I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message.

I like to compare the interaction between blog writers and online readers to behavioral job interviews.  These don’t focus on facts, but attempt to reveal the way the prospective employee functions, discovering the person behind the resume. Just as employers want to know how reliable you’ve been in the past, your blog posts need to include stories about how you solved client problems, and what lessons you’ve learned through your experiences that you’ll be applying in your dealings with them should they choose to become your customers.

Just as Upchurch described Millenials’ renewed use of travel agents to help guide their purchases, people don’t go to websites purely for information anymore; they go for clarity and curation, and for a human touch!

 

 

 

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Tidbit Blogging – a Trend that Never Goes Out of Style

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Slices of watermelonIn blog marketing, is it worth the effort of digging up curious and little-known facts related to your business or industry?  Make that a big “Oh, yes”!  Readers’ interest is piqued, you’re positioned as an expert in your field, and you’re rewarded with precious extra moments of precious attention. (Just learned that my favorite source for ripe tidbits is Mental Floss Magazine has just published its last paper issue;  from now on it will be digital all the way!)

Here’s just one juicy tidbit from Mental Floss to illustrate my point: In 2007, editors inform readers, the House of Representatives in the state of Oklahoma voted 78 to 19 to make watermelon their state vegetable. State Senator Don Barrington justified the vote by saying watermelon is a member of the cucumber family (Botanically speaking, Mental Floss reminds us, cucumbers are fruits.)  Meanwhile, in Arkansas, the Vine Ripe Pink Tomato is both the state’s official fruit and its official veggie!

Sure, that info is funny and unusual, but why do I think bloggers could use those tidbits to advantage? For one thing, this tidbit explodes some commonly held myths (cucumbers and tomatoes are vegetables and belong in salads, never desserts). More importantly, those true tales engage readers’ interest, and we can use them to lead into some little-known facts about our own (or our clients’) products and services. Think cukes and tomatoes in:

  • Catering
  • Cooking
  • Gardening
  • Restaurants
  • Beauty products

How does the process work?  Well, the tidbit becomes the jumping off point for explaining what problems can be solved using that business’ products or that practice’s services, for defining basic terminology, and for putting modern day statistics into perspective. 

I could see business bloggers using a second funny tidbit I pinpointed in this latest Mental Floss issue as a lead-in to a serious discussion about educational policy and parenting:

Wooden paddle spankings are still legal in 19 American states.

This little gem deals head-on with the touchy issue of corporal punishment both at home and at school. Think about your own business, I ask owners in the course of providing them with business blogging assistance: Is there anything that might be considered unsafe, cruel, or environmentally non-friendly about your industry or your business? Rather than avoiding the topic, what about using the blog to explain what you as a business owner are you doing to mitigate those factors?

Funny or serious, tidbit blogging is a trend that I can’t see ever going out of style!

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