Oops! There Goes Another Misspelled Word

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The staff at my local grocery store obviously meant to convey the message that they don’t ACCEPT returns.  In fact, I found out later, the word “accept” did not make dictionaryscoop.com‘s list of 12 Most Common English Spelling Mistakes, which includes the words accommodate, apparent, acknowledgment, calendar, colleague, entrepreneur, led (past tense of “lead”), necessary, receive, successful, and withhold. CNBC adds conscientious, experience, guidance, occurrence, and fulfill.

“Spelling seems like such a minor thing,” Kathy and Ross Petras admit in the CNBC piece, “but It’s actually one of the most problematic issues we deal with in the business world.”  Bad spelling can put a dent in your professional reputation, the authors caution, citing a survey showing that 79% of recruiters and HR managers said spelling and grammatical mistakes “were the biggest deal breakers in job hunting.”

Along with spelling mistakes, grammar errors can make a content writer “look dumb”, as Brian Clark of Copyblogger emphasizes, pointing to your/you’re, it’s/its, there/their, and affect/effect.

“We’re all busy, and we all make mistakes,,” Clark admits, but if you want to be taken seriously, it’s important to get serious about grammar.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this:

Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. Blogs (as I’ve often taught) are more personal and more informal than formal letters or even home pages on websites, but they shouldn’t be sloppy.  Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

When it comes to common grammar mistakes, the pairs I find are most often confused are these:

Who/that

“Who” always refers to a person; “that” refers to a thing.

Between/among

“Between” refers to the space or difference between two things: “among” refers to the difference among three or more things.

Lay/Lie

“Lay” means to set something down; the verb “lie” means either to tell an untruth, or to assume a horizontal position.

Advise/Advice

“Advise” (with the “s” pronounced like a “z”) is a verb meaning you offer “advice” (counsel).

Allow the next spelling or grammar error to be something you find in someone’s else’s message, not your own!

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Blog to Give Them a Taste

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“New Garfield Park business Skosh seeks both coffee fans and home décor shoppers,” the IBJ reported last week, looking for customers “who appreciate a pour-over coffee while in the mood to buy a couch, lamp, or piece of art”.

Appealing to one or more of a prospect’s five senses is a great way to increase sales, Tru Vue marketing analyst Audel Ortega believes.

  • Sight – a well-structured layout of a store will guide customers, and showcase the most creative aspects of the merchandise.
  • Hearing – music should fit the brand identity.
  • Taste – offer finger food and drinks during events and sales.
  • Smell – candles, flowers, and fragrance oils can enhance the visitor experience.
  • Touch – It’s very important for buyers to feel the texture of a product.

The Skosh store gets all that and then some. “Skosh encourages you to embrace the art of slowing down, presenting an authentic blend of craft beverages and lifestyle furnishings for a unique experience.”

Product demos are a great way to give prospects a taste of what your product or service can do for them by showing them how it works and what benefits they can expect, Anibal Mijangos writes in LinkedIn. Similarly, we teach at Say It For You, think about how online visitors are going to experience your blog posts, and how your content can offer a “taste” of the benefits they stand to enjoy when using your products and/or services.

Just as visitors to a coffee shop need an “experience” – crackle, aroma,and  color, (and as visitors to a furniture store experience plushness, dimension, design, and color), online visitors to your blog need to get a sense of what they are likely to experience as a customer of yours. Word tidbits, unique points of view, special how-to tips, links to unusual resources, humorous touches, and particularly success stories –combine to make a blog post visit an “experience” for readers..

Coffee and lamps? For Skosh, that works. Can a similar tactic work for your blog marketing? In his book, Jab, Jab, Right Hook, Gary Vaynerchuk points out that content writing doesn’t always need to be about your brand, but can explore other topics, making unlikely, but interesting and memorable connections.

To give a blog that needed extra boost, for example, the content can reflect topics trending on social media, using marketing touches, or “jabs” to establish connection between entrepreneur and reader, giving them a taste of the relationship to come.

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Crafting the Bottom Line of a Blog Post

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Earlier this month in our Say It For You blog, we noted how the editors of Harvard Business Review’s Special Issue use “Idea in Brief” inserts or “callouts” to summarize the main concepts discussed in each feature length article…..A similar technique (I noticed in a later issue of the magazine) is “The Bottom Line”, in which an insert at the bottom of a long article summarizes the primary concept emphasized in the text.

Why might you want to summarize any article in the first place? Virginia Kearney of owlcation.com poses that question and then offers several answers:

  • to show how the author’s ideas support your own argument
  • to argue against the author’s ideas
  • to condense a lot of information into a small space
  • to increase your own understanding of the article

Back in 2008, I explained in a Say It For You post that blogs, unlike client newsletters or online magazine articles, tend to be shorter and more concise, adopting a more conversational tone than other forms of printed and online communication. In that sense (as I found myself explaining fifteen years later), each blog post might be considered an “Idea in Brief”.

Still, within each blog post itself, the closing line assumes the function of an “Idea in Brief” or a “The Bottom Line”. While it’s extremely important in blogging for business to have great titles and strong openers, each post needs a catchy, memorable ending line to sum up and emphasize the importance of the content “takeaway”.

All of Virginia Kearney’s “reasons” for summarizing an article apply here, with the closing: statement serving to reinforce your stance (either pro or con an argument), and to enhance readers’ understanding of the material.

Over the years, I’ve often referred to the opening line in blog content writing as “the conductor’s downbeat”. Using that analogy of a musical performance, while the blog post itself may take the function of a a “Bottom Line” or “Idea in Brief” insert, the closing line of each blog post itself represents the final “Ta-dah!” notes of your “symphony”.

To achieve maximum impact, carefully craft the bottom line of each blog post.

 

 

 

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Content Statement Ceilings

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“Look up to be wowed!”, a piece in Haven Magazine about “statement ceilings” begins. After all, plain, flat ceilings are just…well, passé, and, for a home that inspires “oohs” and “aahs”, you need a cool structural element. Added height, uplighting, combining different materials, can all enhance your dining room, great room, or entryway, home buiilders explain. .

There’s a parallel here for content marketers: Grabbing readers’ attention is one of the most important lessons, as Marcia Hoeck of copyblogger emphasizes, because “no matter how brilliant your ideas are, you can’t offer them to your prospect unless you’ve made her look in your direction first.” What’s more, Hoeck adds, human focus is limited; the brain has to focus on specific information, choosing which input will enter and stay. We can’t succeed if our messages don’t break through the clutter to get people’s attention, Chip and Dan Heath, authors of Made to Stick, agree.

As content writers, our “ceilings” are obviously article titles. Are there certain words in blog post titles that are more likely “win attention? In fact, curiosity-stimulating words (or set of words) need not be the keyword phrases used to “win search”. Some examples out of one recent issue of a popular news magazine:

  • Finding….
  • How…
  • Could…
  • A new….
  • Things just….
  • The best…
  • The impossible…
  • The hidden…
  • Is it O.K if….
  • Don’t…
  • Who is….

What these subtle attention-commanding phrases do, I explain at Say It For You coaching sessions, is set expectations. The title words “finding”, “the hidden”, and the “impossible” might engender the expectation of discovery or of gaining a new insight. “Things just”, “could”, and “the impossible” hint at an opinion piece, even a rant. “The best”, “how”, and “don’t” imply that valuable advice and cautions will follow. “How” hints that information about the way a certain process works is to follow, while “Is it O.K if” suggests readers might be asked to weigh in on an ethical dilemma of some sort.

Making space both beautiful and functional is the challenge facing home builders. And, in a way, the challenge in blog content writing is  not only capturing readers’ attention, but maintaining it. We need to search for “sticky” ideas and concepts that have the power to maintain interest over time – and to propel action.

Statement ceilings are great for capturing attention, but but be sure the rest of the home lives up to that attention-getting promise!

 

 

 

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Blogging About Other Ways to Reach the Goal

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“The MFA (Masters of Fine Arts) is just one of many ways to develop voice and skill as a writer,” Emma Komos-Hrobsky explains in Poets and Writers Magazine. In fact, the author goes on to name no fewer than 21 educational opportunities in the form of writing classes and seminars offered by organizations around the country.

“There’s one common mistake we often make when it comes to setting goals,” James Clear writes in blog.idonethis.com: We set a timeline, but not a schedule. “We need to focus on the practice, not the performance,” he adds.

How do these lessons about reaching a goal apply to content writing? “If you’ve ever googled instructions for how to perform a specific task, then you know the importance of high-quality how-to content,’ Julia McCory writes in seachengineland.com. By giving them content that’s actually helpful, you prove your expertise and building trust and affinity with your readers, McCory explains.

However, she cautions, it’s important to realize that a teaching mindset is entirely different from an information-sharing, entertaining, or analytical mindset. To be successful, you need to:

  • use detailed explanations
  • give step-by-step instructions
  • offer lots of examples
  • put yourself in the readers’ shoes

    At Say It For You, we’re always conscious that readers of our business or practice owners’ blog posts have many alternatives from which to choose. For a health coach focusing on weight loss, for example, potential clients might choose diet meal delivery, cosmetic “fat freezing” procedures, or personal trainers. One of the main challenges of content marketing is differentiating the product or service from alternative choices open to the prospect.

While the Poets and Writers Magazine article is valuable is that it reassures readers that a number of viable educational avenues exist, one point I often stress in blogging training sessions is that you need to do more than present a list of alternatives; it’s important that you voice an opinion, a slant, on the information you’re serving up for readers.

By all means, blog about alternative ways to reach a goal, but, by suggesting questions readers can ask themselves when choosing among many options, you can help them arrive, on their own, at the conclusion that the solution you’re marketing is the optimal choice.

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