A Business Blog By Any Other Name

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Shakespeare’s Juliet asked “What’s in a name?”, and the playwright supplied an answer -“A rose by any other name would smell as sweet.” But would it? Do names matter?

Each year, the Social Security Administration publishes a list of the most popular baby names. Ten years ago, for example, parents were naming their boys Aiden, Jayden, and Ethan. (As of last year, the favorites were Liam, Noah, and William.) A decade ago, girls were being called Emma, Olivia, Ava, and Isabelle (Today the favorites still include Emma.)

One objective in business blogging is winning search, so what you “name” your post, in terms of both its title and the meta description (the 160-character snippets that appear on the search engine page), can matter a lot.

LocationRebel.com lists different approaches content writers can take in “naming” their posts, including:

Guides
Start to finish guide….
Advanced guide to….
An in-depth guide to….

Where, What, Why
Here’s why….
What you can learn from…

The simple…
A simple strategy for….
…ing made simple…

At Say It for You, I often speak about “Huh?” and “Oh!” names for blog posts. The “Huh?s” need subtitles to make clear what the post is about. “Oh!s” titles are self-explanatory. The “Huh?s” are there to startle and arouse curiosity. The subtitle than clarifies what the focus of the piece will actually be. Ideally, the name of the product or service is inserted into the “Oh!” part of the title.

A blog post by any other name might “read as sweet”, but the function of the title is to get them reading in the first place!

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Attract, Don’t Demand Attention with Stick Blog Content

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Making messages deliver impact is, of course, “our thing” as business blog content writers, and this week’s Say It For You blog posts are devoted to sharing wisdom from Chip and Dan Heath’s book Made to Stick. 

We can’t succeed if our messages don’t break through the clutter to get people’s attention, the authors point out, and surprise gets our attention, Chip and Dan Heaths agree. Opening your blog post with a startling statistic can be a way to grab visitor’s attention, I often point out to writers, adding power and focus to posts, and showcasing your own knowledge and expertise.

“If you want your ideas to be stickier, you’ve got to break someone’s guessing machine and then fix it.” Gimmicky surprises can’t do that job; you must target an aspect of your audience’s thinking that relates to your own core message, the Heaths emphasize. To be satisfying, the surprise must be “post-dictable”, so that the next step becomes obvious to readers.

But we also can’t succeed if we can’t keep people’s attention, the authors caution. I agree. My experience as a blogger and as a blogging trainer – has shown me that statistics, even the startling sort, aren’t enough to create positive results for any business or practice. We need to search for sticky ideas that have the power to maintain our interest over time – and to propel action.

The authors offer specific steps to follow in crafting a message:

  1. Identify the central message you want to communicate.
  2. Figure out what is counterintuitive about the message. Why isn’t the result already happening naturally?
  3. Communicate the message in a way that “breaks the audience’s guessing machine”.
  4. Help them refine their “machine” with a solution.

    Item #1 on this list is the foundation. It’s advice writers too often forget; their blog content is often the worse for it. Each article, each blog post, I teach, should have a razor-sharp focus on just one story, one idea, one aspect of a business or practice.

Using the counterintuitive is an excellent tool for engaging interest. But in creating blog content, I add, look beyond the surprise. The risk content writers face is being perceived as “bait and switch” advertisers. The unlikely comparison must clarify issues, helping readers get the answers they came to find.

Attract attention with sticky blog content that gets and keeps people’s attention by offering solutions.

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The Pomelo Schema for Business Blogs

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To make a profound idea compact, you’ve got to pack a lot of meaning into a little bit of messaging. Chip and Dan Heath wrote the book Made to Stick to help readers who have ideas to convey and who want to make sure their messages are understood and remembered (that they “stick”). Since, for us business blog content writers, messaging is a core mission, what the Heaths call “the pomelo schema” is a concept well worth our attention.

A schema helps create a complex message from simple material, and the authors illustrate the point by presenting two ways of explaining what a pomelo is:

Explanation #1: A pomelo is the largest citrus fruit with a thick, soft, easy-to-peel rind. The fruit has light yellow to coral pink flesh and may be juicy to slightly dry, with a taste ranging from spicy-sweet to tangy and tart.

Explanation #2: A pomelo is a supersized grapefruit with a thick, soft rind.

(The second explanation “sticks a flag” on a concept the audience already knows, making it easier for them to learn new material.)

In business blog posts, I teach at Say It For You, don’t try to give searchers information about everything you have to offer. Instead, in each post, stress just one major aspect of your company or practice. And, since you want the blog to stand out and be unusually interesting, one tactic to try is putting two things together that don’t seem to match. But, in my view, making the right unusual comparison can actually accomplish even more than teaching a complex concept using the “pomelo schema” method.

One big challenge in business blogs, newbie content writers soon learn, is sustaining the writing over long periods of time without losing reader excitement. Similes and metaphors (“pomelos”, if you will), help readers “appreciate information picturesquely”, as 19th century newspaper publisher Joseph Pulitzer once put it. Unlikely comparisons evoke pictures in readers’ minds:

“Put it before them briefly so they will read it, clearly so they will appreciate it, picturesquely so they will remember it and, above all, accurately so they will be guided by its light.”

“The challenge many blog writers face is that they want to write a blog that their clients will love and that also markets their company. The problem is that clients are worn out by constant advertising,” Martin Woods of semrush.com writes. If you advertise your product or service in your blog, odds are you’ll alienate your readers, he cautions. On the other hand, since the blog is part of the overall marketing plan, Woods says, it must remain relevant to the actual business. Pomelo schemas are just one tactic content writers can use to combine teaching with selling.

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Blogging for Business Outside Your Own

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“Can authors write characters whose experiences are outside of their own?” That’s the very question posed by Diana M. Pho in her article “Through the Looking Glass” in Writer’s Digest.  Writing across difference is important, she says, since “the best fiction has the ability to transport readers into another’s shoes and make readers consider a new perspective.”

Pho identifies three different approaches to writing about matters which extend beyond one’s own identity:

  1. “Invaders” act without responsibility, focusing on the “exotic” and on stereotypes.
  2. “Tourists” are deeply interested in the subject and try not to impose their own biases.
  3. “Guests” strive for authenticity and strive to gain expertise and attribute knowledge to the proper authorities.

As head of a team of professional content writers, I have been thinking a lot about the outsourcing of business blog content writing. Companies are making great efforts to express their personal brand. Can a writer who is not educated in the client’s particular field produce copy that is an authentic expression of the client’s ideas, personality, and expertise?

In fact, I’m sometimes asked how we “do it”.  It takes two things, I respond:  research and good hearing.  A ghost blogger uses a ‘third ear” to understand what the client wants to say and to pick up on the client’s unique slant on his/her business or profession. Far from functioning as invaders or even tourists, we strive for authenticity.  What keeps us going is the learning.  For us, in order for us to create a valuable ongoing blog for your business, it’s going to take as much reading and research as writing.

On the other hand, while it’s true that the dominant trend in business blogging is outsourcing (the obvious reason being that few business owners or professional practitioners have the time to create and post blogs with enough frequency to attract the attention of search engines), different clients prefer different levels of help vs. DIY.

At one end of the spectrum, the business owner might want certain employees to receive corporate blogging training so that they can then take over the function of business blog writing. At the opposite extreme a company might turn over to a business blogging service the entire effort of crafting the message and maintaining the consistent posting of corporate blog content.

Authors of novels can, indeed, write characters whose experiences are outside of their own identities. Professional blog content writers can come “through the looking glass” to do the same.

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Powerful Paragraphs and Sentences in Blogging for Business

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“Construct your paragraphs with a good eye as well as a good mind,” advises Richard Anderson in Powerful Writing Skills.  What does that mean? Consider how the paragraph looks on the page – would it be more appealing to the eye to divide it into two paragraphs?

Anderson’s reasoning includes the following considerations:

  • Enormous blocks of print implant an image of difficulty in readers’ minds.
  • Bunches of short paragraphs can be distracting.

The compromise: vary the length of your paragraphs without making the breaks seem forced. Generally speaking, Anderson points out, “the shorter the paragraphs and the fewer the number of ideas contained in them, the easier they are to read.

In writing good sentences, be yourself, using clear, honest, natural words on paper, Anderson tells writers. He recommends writers choose:

  • nouns over adjectives
  • verbs over adverbs
  • plain verbs over fancy ones
  • specific words over general ones
  • short sentences over long ones
  • personal over non-personal

But, if all your sentences are approximately the same length, Anderson warns, you’re putting    your reader to sleep; vary the length as a subtle way to keep readers awake.

Another way to bore readers is using clichés (overused phrases). They numb readers’ senses, he warns, and they are often too general and vague. “Allow the meaning of your message to choose your words rather than the other way around,” Anderson suggests.

Strunk and White sum up the concept in their own book, The Elements of Style: For the same reason that a drawing should have no unnecessary lines and a machine no unnecessary parts, a sentence should contain no unnecessary words.

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