Use Stories to Humanize Your Brand

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“We learn who characters are the same way we get to know people in real life: We are introduced to them, we get a first impression, we see how they act and behave, what they do, how they react and interact, and little by little, we form a composite, ever-deepening picture of who they are.,” Tiffany Yates Martin observes in Writer’s Digest, teaching ways to bring characters to life on the page.

Post COVID, the Made For Knoxville initiative attempted to do that very thing, celebrating and  uplifting Knoxville founders and entrepreneurial leaders by highlighting their individual stories, asking the question “What was your big pivot moment that led to entrepreneurship?”.

To create a brand story that builds authenticity with your target audience, Adobe Express emphasizes, use storytelling for long-lasting impact, conveying the company’s message through compelling narratives rather than relying on “dry facts and features. Through storytelling, the authors assert, you can:

  • connect with customers on an emotional level
  • foster brand loyalty
  • humanize the brand

Our work at Say It For You is based on that precise concept, translating our clients’ corporate message into human, people-to-people terms. In fact, that’s the reason I prefer first and second person writing over third person “reporting”. I think people tend to buy when they see themselves in the picture and when can they relate emotionally to the person bringing them the message. I compare the interaction between content writers and online readers to behavioral job interviews, where the concept is to focus not on facts, but on discovering the “person behind the resume”.

For that very reason, “how-we-did-it” stories make for very effective blog content for both business owners and professional practitioners. True stories about mistakes and struggles are very humanizing, adding to the trust readers place in the people behind the business or practice, not to mention the special expertise and insights the providers gained that can now be applied, much to the benefit of customers.

In today’s technology-driven world, humanizing your marketing content is a way of bringing readers “backstage”, keeping the company or professional practice relatable. AI advances notwithstanding, the old saw still applies: People want to do business with people!

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It’s the Chef, Stupid, Not the Food or the Decor

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The latest Forbes Special Issue devotes an entire page to restaurant reviews:

  • “Lively French bistro with Austrian overtones in menu and decor, epitomized by its sensational schnitzel Viennoise.”
  • “Magnificent Middle Eastern meals, especially the breads and spreads.”
  • “Blonde wood room effectively fuses two of the world’s greatest cuisines: Japanese and Peruvian.”

As a person who appreciates both good food and good content, I couldn’t help thinking that, of the 25 different descriptions of sumptuous eateries, all highly complimentary, there was only one that stood out above the rest:

“Iconic chef Marcus Samuelson’s new restaurant reflects the fusion of his birthplace Ethiopia and his adoptive home of Sweden, where he was raised. The blending of the two influences is astonishingly successful in one delectable dish after another.”

In another Forbes article, one published more than ten years ago, “5 Keys to Successful Small Business Marketing”, Ty Kiisel wrote, “Because business is personal, sharing a little of yourself makes you more accessible. People like doing business with other people. Over the years,” Kiisel revealed, “my readers have gotten to know me because I share with them some of the details of my life.”

The Forbes restaurant reviewer, by sharing information about the chef,  not only about the food, made me feel that I was meeting a person, not merely being presented with a product.

In content marketing, we teach at Say It For You,  stories that “humanize” the owners and workers, even stories about past mistakes and struggles, tend to generate feelings of admiration for –  and trust in – the entrepreneurs or professional practitioners who overcame both outside obstacles and the  effects of their own early mis-steps.

It comes down to storytelling – Why did those owners choose to do what they do? Where did they come from? What are they most passionate about? What are they trying to add to – or change – about their industry?

It’s the chef, (stupid), not the food or the decor.

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Describing Simply in Content Marketing

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“If you understand something but can describe it only in complex or jargony language, you’ll reach just the subset of people with expertise in the topic,” Frances X. Frei and Anne Morriss write in Harvard Business Review. Instead, they advise corporate leaders, “When your organization needs to make a big change, stories will help you convey why it needs to transform but also what the future will look like in specific, vivid terms.”

The authors go on to detail four steps involved in moving the constituents to take positive action. Each of these, I find, is applicable to content marketing through blogs.

1. Acknowledge the good parts of your history.
As I teach at Say It For You, history has an important place in blogs. “History-of-our-company” background stories have a humanizing effect, engaging readers and creating feelings admiration for business owners or practitioners.

2. Reckon with the not-so-good parts of your history.
Publishing content about past failures can actually prove to be a success, with the stories eliciting feelings of empathy and admiration by readers for entrepreneurs who recognize their own missteps.

3. Provide a clear and compelling mandate going forward.
At Say It For You, we know that, when searchers arrive at your blog, they already have an interest in (and probably some core knowledge about) your subject. Blog marketing reality is that, in order to move searchers to the next step, you need to “prove your case” with statistics showing you know a lot about the problem you’re proposing to solve, and that your and your staff have the experience, training, and degrees needed to solve that problem.

4. Get into the “weeds” of your plan with specific recommendations.
Smart buyers want clear, specific recommendations that tie back to solving those problems.. Since, other than the clues offered through the words searchers have chosen to type into the search bar, their individual needs are as yet unknown to you, include anecdotes as examples of common issues that have been solved using your products and expertise.

Blog marketing is all about describing – the past, the problem, the solutions – simply!

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More Content Lessons From the Stanley Cup

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This week in our Say It For You blog, I’m sharing valuable content writing tips based on Sean Hutchinson’s article in Mental Floss magazine …

Players avoid the “jinx” until they’ve won
Some hockey players are afraid that if they touch the Stanley Cup before having won it, they’ll jinx their team’s chances at the real prize.

Content writers have the power to soothe fears and debunk myths, addressing misinformation and superstitions standing in the way of prospects taking action, all while demonstrating the expertise and knowledge of their business owner clients.

Stanley Cup near-disasters
At a 1994 Pittsburgh Penguins victory party, winger Phil Bourque wanted to see if the cup would float and threw it into the host’s in-ground pool. (The trophy sank to the bottom immediately.) in 1924, on their way to a victory banquet, team members had to remove the Cup from the truck of the car to get to the spare tire. When time came to drink champagne from the Cup, they realized they’d left it at the side of the road, and had to go back to retrieve it. In 2022, defenseman Jack Johnson had his three kids baptized in the Cup.

In content marketing, not only do true stories such as this entertain and amuse, in blog content, stories about mistakes and struggles are very humanizing, helping readers relate to the business or practice owners.

There are actually three Stanley cups.
The original Stanley Cup dates back to 1892, but, by the 1960s, it had become too brittle to handle and was relegated to a display at the Hockey Hall of fame in Toronto. The Presentation Cup was created and is the one awarded today. The final cup, a replica created in 1993, is used as a stand-in when the Presentation Cup is unavailable.

Whenever I’m sitting down with new Say It For You business owner clients as they’re preparing to launch a blog for their company or practice, I find that one important step is to select one to five recurring – and related – themes that will appear and reappear over time in their blog posts.  Different “cups” are still centered around the same central themes.

The Stanley Cup, a hockey victory symbol, can turn content creators in the direction of success!

 

 

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Content Lessons From the Stanley Cup

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“Of all the major sports trophies, none can compare to the storied history and quirkiness of the Stanley Cup, Sean Hutchinson explained in a fascinating 2017 Mental Floss magazine article. Although hardly an avid hockey fan, I couldn’t help noting – and sharing with Say It For You readers – quite a number of valuable content writing lessons in Hutcheson’s anecdotes and observations….

A new Stanley Cup isn’t made every year.
Unlike other major league sports trophies, a new Stanley cup isn’t made every year.  Instead, after each championship, the names of the players, coaches, management, and staff of the winning team are added to the cup.

Unlike a personal diary written in a notebook, Artem Minaev explains in firstsiteguide, blog entries are displayed in reverse chronological order, with the newest post on top, pushing previous posts down the list.. Older posts remain on the site, accessible in the “archives”, providing valuable resources available to readers.

The cup is always changing.
Between 1927 and 1947, a new, more streamlined and vertical incarnation of the cup was used. with a cylindrical shape. But, by 1948, the trophy had become too tall to hold or put on display, so the shape was changed to the tiered version used today.

Unlike the more static web page content, blog posts allow new insights and information to be constantly added without losing the cumulative power of older posts. The content can  incorporate the company’s history while showing what is being done to adapt to modern trends.

The cups are not always perfect.
Many champion player and team names are misspelled on the Stanley Cup. The name of the 1980-’81 New York Islanders is misspelled as “Ilanders,” and the 1971-’72 Boston Bruins’ name is misspelled as “Bqstqn Bruins.” Most of the errors are left as they are—it would be too costly to fix the mistakes. However, after 1996 champion Colorado’s Adam Deadmarsh’s name was spelled “Deadmarch”, it was correct after he publicly stated he was heartbroken by the error.

One function of any marketing blog is updating and correcting information, including your own older entries. Mistaken data may have been inadvertently published on your business blog. There may have been updates in a company policy, or in one or more of the products. Or, there might have been a recent development in your industry that makes one or more of your former blog posts “incorrect”. At Say It For You, we recommend going back periodically to former blog posts and insert corrections, perhaps in bold type.  That way, when online searchers find that “old” post, they can see that the company is keeping its readers current. Failed links and misspellings can be fixed as well.

Watch for more Stanley Cup content lessons in Thursday’s Say It For You post!

 

 

 

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