White Meat or Dark? Carving Up Blog Content

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Uncle Ned prefers a thigh, while your sister Julie has first dibs on a drumstick. Very much like your Thanksgiving turkey, any blog content topic can be approached in a variety of ways.  Like guests at the Thanksgiving table, within your target market, each reader’s need for information, products or services was born in a slightly different space and has traveled a different path. Not every approach is going to work for every reader.

In fact, in order to add variety, at Say It For You, we like blog content writers to experiment with:

  • different formats – how-to posts, list posts, opinion pieces
  • different vantage points, “featuring” different employees and different departments within the company.
  • different segments of the customer base

In fact, what I’ve learned over the years of freelance blog content writing, is that most business owners have more than one target audience for their products and services. And, while there may in fact one market segment or demographic that has proven to yield the greatest number of raving fans for them, they also have “outliers” who bring in just enough revenue to matter. What can be done with a business blog, then, is to offer different kinds of information in different blog posts. There is, of course, one over-arching topic (just as all the guests are around your thanksgiving table), but there’s something on your blogsite to satisfy each one’s tastes.

Just as, at most Thanksgiving dinner tables, relatives “catch up” on each other’s doings, on their opinions about what’s going on in the world, and about what they’ve been doing, reading, and thinking – a business blog is a forum of sorts. Providing information about products and services may be the popular way to write corporate blog posts, but blog visitors want to know what differentiates that business, that professional practice, or that organization from its peers. And, just as Dad might tell those gathered at the table about a great documentary he’s seen or a book he’s just read, you can “borrow” the wisdom of others to reinforce your point and add value for readers by aggregating different sources of information in one business blog.

White meat or dark? At your thanksgiving table or in your blog, carve up the content to offer something for everyone.

 

 

 

 

 

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Opening Up Options in Your Blog

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In his business book Good to Great, Jim Collins writes that his favorite opening question when meeting a prospect is “Where are you from?” That opener allows the other person to respond in a myriad of ways, the author explains. The prospect might talk about her hometown or country – “I grew up in Berlin”, or about her employer – “I represent Fidelity Bank and Trust”, or reveal that she’s originally from LA, but has been living in the Midwest for most of her adult life. The concept is, as Daniel Pink mentions in his own book To Sell is Human, when talking to prospects, open things up rather than shutting them down by making people think you’re passing judgment on them.

When it comes to converting readers into customers, our job as blog content writers is to present choice, we stress at Say It For You. Given enough “space” to absorb the relevant and truthful information we present over time, consumers are perfectly able to – and far more likely to – decide to take action. Defining a problem, even when offering statistics about that problem, isn’t enough to galvanize prospects into action. But showing you not only understand the root causes of a problem, but have experience in providing solutions to very that problem can help drive the marketing process forward.

But what I don’t mean in advising you to present a variety of options is the “Swiss army knife” approach – you don’t want your blog to be an all-in-one marketing tool that forces a visitor to spend a long time just figuring out the 57 wonderful services your company has to offer!. What you can do with the blog is offer different kinds of information in different blog posts.  I often remind business bloggers to provide several options to readers, including “read more”, “take a survey”, “comment”, or “subscribe”. On websites with no e-commerce options, of course, “Contact” might be  the ultimate reader “compliance” step.

I think the important take-away from Collins’ “Where-are-you-from?” approach is that people are different. Action-oriented readers will want our best recommendations from among the choices. Idea-oriented persons will want to know about the business owners’ core beliefs underlying the way that business is structured. A process-oriented reader will want to know how the process of purchasing and using the product or service works.

To sell what you do and how you do it is human, but be sure to open up a variety of options in your blog!

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Using the Bizarre to make Things Plain

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Did you know? The first step on the moon by astronaut Neil Armstrong was with his left foot, The Book of Bizarre Truths reveals.
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In corporate blogging training sessions, I often recommend including interesting tidbits of information on topics related to your business (or, if you’re a freelance blog content writer, tidbits related to the client’s business). The tidbit not only serves as an attention grabber, but can be used to explain the way a product or service works. The left-foot item, for example, might be used in a podiatrist’s blog.  Psychology Today reports that, while the majority of professional soccer players are right-footed, those able to play equally well with both feet earned a substantial salary premium. Speaking of salary, the word comes from the word salt, which ancient Roman soldiers received as part of their pay. Career coaches might use that detail in their blog posts (in fact, the Zip recruiter blog does just that).

Celery was once considered a trendy, high-fashion food, served in its own vase and placed in the center of the table, Bizarre Truths tells us, and EatingWell.com tells readers how to make a “centerpiece you can eat”. Restaurants might use that tidbit in their blog, as might cooking schools. The OpenTable restaurant delivery company helps readers “elevate the ambiance” in setting the dining table. Dieticians can use the tidbit to emphasize the antioxidants and fiber contained in celery, and the fact that celery contains apigenin, which is an anti-inflammatory.

The shoe has been a symbol of fertility, Bizarre Truths tells readers and, in some Eskimo cultures, women wore shoes around their necks in the hope of getting pregnant. This tidbit might be featured not only in a shoe company blog, but even on the website of a fertility clinic! “Fingernails grow faster on your dominant hand” is a natural for a manicure salon blog, but could easily be adapted for a preschool discussing the importance of hand dominance in developing fine motor skills in children.

Bamboo is the world’s tallest grass, growing as much as 34 inches in a day. Not only might this tidbit prove useful in a blog promoting a lawncare service, it might be used by a company installing flooring or one promoting the advantages of bamboo hand towels or offering tips for cooking with bamboo shoots.

In blogging for business, you can often use bizarre tidbits to capture interest and make things plain!

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Putting Price Into Perspective

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Boy, those Harvard Business Review guys sure know how to put things into perspective… I learned that minimum wage employees in Venezuela would need to work 7,063 hours (in other words, more than three years) to buy an iPhone 13. (Here in good ole’ USA, you’d need to work a mere 114 hours to afford that phone.). Customers in every industry are price-sensitive, but, as Allstate found when it comes to auto insurance, it’s simply not true that most will buy the least expensive plan they can find. Price for the value you create, advises Dave Gray, author of Gamestorming: a Playbook for Innovators, Rulebreakers, and Changemakers. In fact, the Corporate Finance Institute defines value-based pricing as adjusting the price based on perceived value rather than historical price.

At Say It For You, we perceive our primary task as blog content writers to be this – clearly demonstrating the value delivered by a business or practice to its customers and clients. By doing that, we have the power to put the price of those goods and services into perspective.

Karen Greenstreet, writing in Forbes in 2014, offered reasons you should – and reasons you shouldn’t – put pricing on your website or in your blog.  You want the chance to establish rapport before discussing pricing, she acknowledges, but many customers will not do business with a company that is not forthcoming about pricing and fees.

My own take as a blog writer and trainer is that the very purpose of blogs is to put information into perspective for visitors. The typical website explains what products and services the company offers, who the “players” are and in what geographical area they operate; the better ones give visitors at least a taste of the corporate culture and some of the owners’ core beliefs.  It’s left to the continuously renewed business blog writing, though, to “flesh out” the intangibles, those things that make a company stand out from its peers.

For every fact about the company or about one of its products or services, a blog post addresses unspoken questions such as “So, is that different?”, “So, is that good for me?”  It’s not that pricing isn’t important or that it should be left out –  it’s simply one of many things readers are going to consider.

I think about putting price into perspective not only in terms of my blogging clients’ customers, but in terms of their own budget as we begin a blog marketing initiative.. Often it’s a small business owner in a retail or services field competing with giant national chains. With fewer dollars available, the little guy cannot hope to compete in purchasing ads and needs to rely on organic search to attract eyeballs.  In other words, my clients are wondering, what are their chances for success when they find themselves playing with fewer “game pieces” than their larger, better funded, competitors?

That is where blog value comes in – with consistency and commitment, they have every chance of demonstrating the value they offer, putting the price of their goods and services into proper perspective.

 

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Blogging Your Claim To Fame

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“After reading this,” is Stephen Lang’s hope for his Big Book of American Trivia, “you may consider yourself a little more knowledgeable, maybe even a little more appreciative, of this vast, enchanting land.” With over 3,000 questions and answers, this book certainly allows readers to self-test, which is one way in which readers tend to initially engage with the content in business blogs. In fact, content writers, we teach at Say It For You, can use trivia in different ways:

  • for defining basic terminology
  • sparking curiosity about the subject
  • putting modern-day practices and beliefs into perspective
  • for explaining why the business owner or practitioner chooses to operate in a certain way

    You can use trivia to help readers get to know the people behind the business/practice:
    – What Oscar-winning actress announced in June, 2011, that she was homeschooling her children? (Angelina Jolie)
    – What man said “I don’t know anything about cars,” then ended up being head of General Motors? (Edward Whitacre, Jr. )
    – What songwriter donated an Oscar he’d won to his hometown? ) Johnny Mercer)

In his book Tell to Win, Peter Guber points out that people want to do business with people. One important function of a business blog, we teach at Say It For You, is helping online visitors get to know the people behind the business (or the professionals behind the practice). Why did those owners choose to do what they do? What are they most passionate about?  What are they trying to add to or to change about their industry? What community causes are they involved in?

           Sharing failures as well as successes:

  • In April, 2009, Barack Obama caused controversy by bowing. To whom? (The King of Saudi Arabia)
  • What famous astronaut was cut from the TV show Dancing With the Stars”? (Buzz Aldrin)
  • What one-name pop singer declared “The Internet’s almost over”? (Prince)

“There can be success in the stories, but they have to be grounded in failure.” Stav Ziv said in Newsweek, talking about The Moth nonprofit dedicated to the art of storytelling. So how does all this apply to blog marketing for a business or professional practice?  It brings out a point every business owner, practitioner, and business blogger ought to keep in mind: Writing about past failures is important.
True stories about mistakes and struggles are very humanizing, adding to the trust readers place in the people behind the business. What tends to happen is the stories of failure create feelings of empathy and admiration for the entrepreneurs or professional practitioners who overcame the effects of their own errors.

Why share tidbits? Your blog readers may consider themselves a little more knowledgeable, maybe even a little more appreciative, of your value proposition – and of you!

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