Oops! There Goes Another Misspelled Word

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The staff at my local grocery store obviously meant to convey the message that they don’t ACCEPT returns.  In fact, I found out later, the word “accept” did not make dictionaryscoop.com‘s list of 12 Most Common English Spelling Mistakes, which includes the words accommodate, apparent, acknowledgment, calendar, colleague, entrepreneur, led (past tense of “lead”), necessary, receive, successful, and withhold. CNBC adds conscientious, experience, guidance, occurrence, and fulfill.

“Spelling seems like such a minor thing,” Kathy and Ross Petras admit in the CNBC piece, “but It’s actually one of the most problematic issues we deal with in the business world.”  Bad spelling can put a dent in your professional reputation, the authors caution, citing a survey showing that 79% of recruiters and HR managers said spelling and grammatical mistakes “were the biggest deal breakers in job hunting.”

Along with spelling mistakes, grammar errors can make a content writer “look dumb”, as Brian Clark of Copyblogger emphasizes, pointing to your/you’re, it’s/its, there/their, and affect/effect.

“We’re all busy, and we all make mistakes,,” Clark admits, but if you want to be taken seriously, it’s important to get serious about grammar.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this:

Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. Blogs (as I’ve often taught) are more personal and more informal than formal letters or even home pages on websites, but they shouldn’t be sloppy.  Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

When it comes to common grammar mistakes, the pairs I find are most often confused are these:

Who/that

“Who” always refers to a person; “that” refers to a thing.

Between/among

“Between” refers to the space or difference between two things: “among” refers to the difference among three or more things.

Lay/Lie

“Lay” means to set something down; the verb “lie” means either to tell an untruth, or to assume a horizontal position.

Advise/Advice

“Advise” (with the “s” pronounced like a “z”) is a verb meaning you offer “advice” (counsel).

Allow the next spelling or grammar error to be something you find in someone’s else’s message, not your own!

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Crafting the Bottom Line of a Blog Post

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Earlier this month in our Say It For You blog, we noted how the editors of Harvard Business Review’s Special Issue use “Idea in Brief” inserts or “callouts” to summarize the main concepts discussed in each feature length article…..A similar technique (I noticed in a later issue of the magazine) is “The Bottom Line”, in which an insert at the bottom of a long article summarizes the primary concept emphasized in the text.

Why might you want to summarize any article in the first place? Virginia Kearney of owlcation.com poses that question and then offers several answers:

  • to show how the author’s ideas support your own argument
  • to argue against the author’s ideas
  • to condense a lot of information into a small space
  • to increase your own understanding of the article

Back in 2008, I explained in a Say It For You post that blogs, unlike client newsletters or online magazine articles, tend to be shorter and more concise, adopting a more conversational tone than other forms of printed and online communication. In that sense (as I found myself explaining fifteen years later), each blog post might be considered an “Idea in Brief”.

Still, within each blog post itself, the closing line assumes the function of an “Idea in Brief” or a “The Bottom Line”. While it’s extremely important in blogging for business to have great titles and strong openers, each post needs a catchy, memorable ending line to sum up and emphasize the importance of the content “takeaway”.

All of Virginia Kearney’s “reasons” for summarizing an article apply here, with the closing: statement serving to reinforce your stance (either pro or con an argument), and to enhance readers’ understanding of the material.

Over the years, I’ve often referred to the opening line in blog content writing as “the conductor’s downbeat”. Using that analogy of a musical performance, while the blog post itself may take the function of a a “Bottom Line” or “Idea in Brief” insert, the closing line of each blog post itself represents the final “Ta-dah!” notes of your “symphony”.

To achieve maximum impact, carefully craft the bottom line of each blog post.

 

 

 

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Clear Explanations Beat Vague Cultural Allusions

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“Even if you’re not a man of words, you probably agree that plumbing slogans can make a huge difference in advertising your business and attracting customers,” Or Rozenberg writes in Workiz.com. Among the examples Rozenberg offers are “Let us do your dirty work”, “Don’t let your money go down the drain”, and “Got a leak? We’ll take a peek!”. Good plumbing slogans, he says, are memorable, with the “kind of rhythm that gets stuck in your head”.

So far, so great, I thought – good content marketing advice. I appreciated “making the flow go” and caught the reference to “all systems go” in “all cisterns go.” But, when I got to “Because a good flush beats a full house”, I got lost. (Call me old fashioned, but the only card games I know are euchre and gin rummy, and I just didn’t understand the play on words.)

Interesting – almost seven years ago, in this Say It For You blog, I cautioned: “Know your reader when using allusions in business blogs.” It’s not that allusions themselves aren’t useful. In fact, they can:

  • get readers thinking about your subject in a new way
  • get a point across without going into a lengthy explanation
  • cement a bond between writer and readers based on shared experiences and
    knowledge

However, if a reader doesn’t know the underlying story, literary tale, or other reference point (just as I don’t know poker), the result is frustration, not illumination. It’s as if the writer expects the reader to possess certain knowledge and grasp its importance and – well some just don’t. I get it – you want to liven up your blog content. But be reasonably certain that the reference is obvious and that your target readers are likely to be familiar with the concept you’re trying to convey (among other things, we as content writers need to gauge our readers’ level of education).

Whether or not you’re in the plumbing business, be careful when using allusions. After all, the last thing you want is for your online visitors’ interest and trust in you “go down the drain”!

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M’splaining Yourself in Your Content

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“We might even be the smartest people in the room,” writes Matthew Grob of Mensa, “but does that always mean we should always be compelled to demonstrate that?” Mensans probably do more m’splaining (boasting of their brain power) than most, Grob admits, but “we might not always be correct, factually or politically.” Given the options in any conversational situation, he advises his fellow Mensans: “select the one that avoids m’splaining.”

One concern many new clients of Say It For You express to me is that they don’t want to come across as boastful in their blog content. At the same time, they know they need to convey the reasons prospects ought to choose them over their competition. Let the facts do the boasting, is my advice. The whole secret of content marketing is that, rather than running traditional ads for your brand of hats, or vitamins, or travel, you provide lots of information on the history of hats, on why vitamins are good for you, and about exciting places to go on safari.  Consumers interested in your subject, but who never even knew your name, will come to see you as an information resource.

When you think about it, blog posts are like “flip-flopped” job interviews, in which the blog reader “candidate” is interviewing the provider. Just as in a face-to-face interviews, those searchers read what you put out there in your blog posts and evaluate that content in light of their own needs.  Subtle “m’splaining” is needed to demonstrate ways in which the provider stands out from the competition.

But, “boasting” isn’t going to do the trick, and language such as “innovative solutions”, “great customer service”, “world-class”, or “game-changing”, as David Meerman Scott points out, can be perceived as exaggeration. Instead, conveying the special “flavor” and personality of your brand and your people is precisely what blogging for business needs to contribute to your overall marketing strategy.

With the right kind of “boasting”, business owners and practitioners can project the kind of confidence that inspires trust and, ultimately, drives sales.

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5 Tips for Fledgling Entrepreneurs and Content Writers of Every Ilk

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Fascinated by the “Online Impact” section of Start Your Own Business Magazine, I found five recommendations that are perfect for blog content writers:

1. “People respond to a business with a human side, so don’t be afraid to express your own flair.”
One interesting perspective on the work we do as professional bloggers is that we translate clients’ corporate messages into human, people-to-people terms.  People tend to buy when they see themselves in the picture and relate emotionally to the person bringing them the message.

2. “Be conversational. Forget formalities.”
At Say It For You, I often explain to clients and to newbie blog writers that that blogs, unlike brochures, client newsletters, online magazines, and websites, are short and concise, less crafted and more casual and conversational than other marketing pieces.  It’s perfectly all right to take a thoughtful, serious approach to your topic.  Just write as if you were having an actual conversation, writes Paul Gillin, author of Secrets of Social Media Marketing.

3. “Do not take credit for content that does not belong to you.”
The most common way we cite our sources (whether it be an article or a website) within our blogs is by paraphrasing and hyperlinking back to the page where the information originated (precisely what I’ve already done several times in this very blog post). Vervante lists three instances where attributing content to a source is needed: a) You’re actually quoting someone else. b) You’re using statistics you did not collate yourself. c) You’re using ideas that aren’t your own.

4. “Storytelling is your secret weapon.”
Blog posts will be at their most effective when presenting stories, where the stories themselves become calls to action for readers. You can use stories to explain what you do and whom you’ve been able to help. Blog marketing through stories not only helps online visitors feel only understood by you, but lets them feel they understand where you’re coming from as well.

5. “If your text sounds strange or stilted because there are two many key words, visitors will be turned off.”
“Two of the most widespread mistakes made by bloggers are failing to integrate new keywords into their posts and not getting rid of keywords that are no longer valuable,” Catherine Smith of PhD Centre explains. Searchers use words and phrases to hook up with you, but keyword-overstuffed blog posts are uncomfortable to read and can make your content look like spam to readers.

 

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