Can You Be More Specific?

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“Capitalize on the post-holiday rush by driving incremental purchases amongst shoppers redeeming gift cards, taking advantage of longer sales windows or making returns,” the 2024 Digital Marketing Playbook advises. Just two weeks ago, at the Business Spotlight, I recall one of the presenters doing precisely that kind of “capitalizing” on post-holiday needs. When it was Troy Larson’s turn to give a 60-second “pitch” for his Alder Avenue Home Handyman business, he offered to help all of us not-so-handy parents assemble all those Christmas gifts.

“When a business understands their customers’ needs, they can tailor their products and marketing plan to better serve those needs, momencrm.com explains naming five main needs: 1. price points 2.convenience 3.sustainability 4.transparency 5.control/options. However, successful marketing messages are delivered “across channels when and where each person is most receptive”, epsilon.com emphasizes.

Researching and understanding your target market is one of the ABCs of all content marketing. Read, read, read, is my best advice as a content marketer, from local business publications to your competitors’ marketing materials – it all helps you hone your own message, we teach at Say It For You.

Using blog posts and newsletter issues to highlight specific services and product uses is a way to achieve razor-sharp appeal to prospects with an urgent, precise need. Interviewed for the article “Tips From the Inside” in Inc. Magazine, the purchasing agents of mega corporation Northrup Grumman answered: “Be as specific as possible when describing what you can do for us.”

 In Digital Marketing for Dummies, the authors stress that content marketing works only to the extent it is specific; the more specific you are in describing the shortcuts and solutions, the more engaging that content will be. What we have learned over the years at Say It For You is that the benefit of describing specific solutions holds true even if that solution is not one that fits precisely into the searcher’s inquiry – the general impression readers get is that they’ve come to a place where problems get solved!

Assembling the bicycle your daughter received for Christmas is only one of hundreds of different tasks that Alder Avenue handymen perform. But the secret of the “pow” in Troy Larson’s 60-second marketing “pitch” was that it was so very specific.

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Counting Down and Looking Up

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“Yes, the end of December is the perfect time for a year-end review, for taking a few moments to look at what you’ve accomplished over the past 12 months, and taking stock of all the things you still want to accomplish,” Nathalie Thompson of vibeshifting.com so aptly writes…

Counting down the past year, you are reading the 130th semi-weekly Say It For You blog post of 2023, There have also been twelve monthly Say It For You online newsletters, Meanwhile, year-round, the team has generated dozens upon dozens of blog posts and other content pieces for our clients.

Is blogging still going to be “a thing” in 2024 and beyond? A resounding “Yes!” is our answer, The Say It For You blog is on a WordPress platform; on that platform alone, there are now more than 20 billion views per month. “Even in today’s world,” Creative Boom remarks, “where brevity rules and attention spans are seemingly at an all-time low, there undoubtedly remains a place for a regularly-maintained blog that’s crafted with care and with its audience in mind.”

While Mark Prosser of Score.org lists reasons for keeping an active business blog (driving traffic to the website, informing customers about the good work you do, sharing client testimonials, finding out what customers want, promoting your brand to potential employees, and analyzing marketing demographics), there is one important thing about blogging that I try to impress on each business or practice owner: a blog is an ongoing training course for you.

You see, the interesting thing I’ve found over the past sixteen (yes, count ’em!) years of business blogging is that the very exercise of thinking through the themes and the ideas for the blog, even if the actual content writing task is being outsourced, helps train business owners and practitioners to articulate those ideas when interacting with their own customers. In a very real sense, maintaining an active blog not only helps your business, it can help you do your business better! 

Meanwhile, for us on the content writing team, the ongoing learning process is the true blessing. The tremendous variety of topics –  from dry cleaning to electromagnetic fields, from family law to finance, from HVAC to dry cleaning, from air quality to architecture, organ transplants to trucking, car painting to long term care…..every assignment is a doorway to fascinating insights.

At Say It For You, we’re right there with you, counting down to the end of 2023, and looking forward – and upwards – to 2024.

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Speaking Their Language in Content Marketing

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“I stepped up to the deli counter and gave my order: “Eight ounces of turkey breast, please.” “We don’t sell by the ounce, only by the pound,” the clerk informed me. “So, can I get half a pound of turkey breast?”  “Sure!” (from Reader’s Digest Dec./Jan issue’s “All in a Day’s Work”)

 “In order to write an effective sales page, it’s absolutely critical to speak the language of your target market,” Joey van Kuilenburg writes in Linkedin. Drafting a list of everything you know about the people you want to reach and constructing a profile, is his advice to content marketers. Pay attention to the terminology they use, van Kuilenburg adds, including phrases and word choices. (By joining social media groups in which they are participating, asking questions, and carrying on conversations with followers, you can get a feel for their ways of expressing themselves.) “Using terms, words, phrases and acronyms that your audience themselves use, will result in your audience feeling connected and included in the conversation,” BrainyGirl Kim Garnett says.

Your own language, meanwhile, can help audience members truly understand and imagine what you are saying, the University of Wisconsin tells students.

As content writers, we know at Say It For You, before we can position any client within the marketplace, we absolutely must study the surroundings of that client’s target audience. Planning content involves thinking about how “they” (those readers, not the average readers) are likely to react or feel about any chosen approach to the subject at hand.

As content marketers, our message to the business owner and practitioner clients who hire us is this:

Your business or practice can’t be all things to all people. Everything about your blog should be tailor-made for your ideal customer – the words we use, how technical we get, how sophisticated the approach to a subject, the title of each blog entry – all must focus on what together we learn about your target market – their needs, their preferences, their questions. – Only secondarily is it important to discuss how wonderful you and your staff are at satisfying those needs and preferences.

Helping our clients define their audience is the first step in the process. Are they more likely to ask for a pound or for eight ounces of that turkey breast? 

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Oops! There Goes Another Misspelled Word

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The staff at my local grocery store obviously meant to convey the message that they don’t ACCEPT returns.  In fact, I found out later, the word “accept” did not make dictionaryscoop.com‘s list of 12 Most Common English Spelling Mistakes, which includes the words accommodate, apparent, acknowledgment, calendar, colleague, entrepreneur, led (past tense of “lead”), necessary, receive, successful, and withhold. CNBC adds conscientious, experience, guidance, occurrence, and fulfill.

“Spelling seems like such a minor thing,” Kathy and Ross Petras admit in the CNBC piece, “but It’s actually one of the most problematic issues we deal with in the business world.”  Bad spelling can put a dent in your professional reputation, the authors caution, citing a survey showing that 79% of recruiters and HR managers said spelling and grammatical mistakes “were the biggest deal breakers in job hunting.”

Along with spelling mistakes, grammar errors can make a content writer “look dumb”, as Brian Clark of Copyblogger emphasizes, pointing to your/you’re, it’s/its, there/their, and affect/effect.

“We’re all busy, and we all make mistakes,,” Clark admits, but if you want to be taken seriously, it’s important to get serious about grammar.

As a content marketer at Say It For You, my favorite recommendation to both business owners and the freelance blog content writers they hire to bring their message to customers is this:

Prevent blog content writing “wardrobe malfunctions”, including grammar errors, run-on sentences, and spelling errors. Blogs (as I’ve often taught) are more personal and more informal than formal letters or even home pages on websites, but they shouldn’t be sloppy.  Unlike your sixth grade teacher, internet searchers won’t “correct your paper”. They may very well navigate away from your blog and find somewhere else to go!

When it comes to common grammar mistakes, the pairs I find are most often confused are these:

Who/that

“Who” always refers to a person; “that” refers to a thing.

Between/among

“Between” refers to the space or difference between two things: “among” refers to the difference among three or more things.

Lay/Lie

“Lay” means to set something down; the verb “lie” means either to tell an untruth, or to assume a horizontal position.

Advise/Advice

“Advise” (with the “s” pronounced like a “z”) is a verb meaning you offer “advice” (counsel).

Allow the next spelling or grammar error to be something you find in someone’s else’s message, not your own!

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Crafting the Bottom Line of a Blog Post

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Earlier this month in our Say It For You blog, we noted how the editors of Harvard Business Review’s Special Issue use “Idea in Brief” inserts or “callouts” to summarize the main concepts discussed in each feature length article…..A similar technique (I noticed in a later issue of the magazine) is “The Bottom Line”, in which an insert at the bottom of a long article summarizes the primary concept emphasized in the text.

Why might you want to summarize any article in the first place? Virginia Kearney of owlcation.com poses that question and then offers several answers:

  • to show how the author’s ideas support your own argument
  • to argue against the author’s ideas
  • to condense a lot of information into a small space
  • to increase your own understanding of the article

Back in 2008, I explained in a Say It For You post that blogs, unlike client newsletters or online magazine articles, tend to be shorter and more concise, adopting a more conversational tone than other forms of printed and online communication. In that sense (as I found myself explaining fifteen years later), each blog post might be considered an “Idea in Brief”.

Still, within each blog post itself, the closing line assumes the function of an “Idea in Brief” or a “The Bottom Line”. While it’s extremely important in blogging for business to have great titles and strong openers, each post needs a catchy, memorable ending line to sum up and emphasize the importance of the content “takeaway”.

All of Virginia Kearney’s “reasons” for summarizing an article apply here, with the closing: statement serving to reinforce your stance (either pro or con an argument), and to enhance readers’ understanding of the material.

Over the years, I’ve often referred to the opening line in blog content writing as “the conductor’s downbeat”. Using that analogy of a musical performance, while the blog post itself may take the function of a a “Bottom Line” or “Idea in Brief” insert, the closing line of each blog post itself represents the final “Ta-dah!” notes of your “symphony”.

To achieve maximum impact, carefully craft the bottom line of each blog post.

 

 

 

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