Blog Content Writing – Up For the Count

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word count for blogs

One “fake fact” included in Alex Palmer’s book Alternative Facts is that part of the reason Charles Dickens’ novels ran so long is that he was paid by the word. Truth is, while his novels’ length was often dictated in advance, Dickens’ earnings were pegged to the number of novels sold.

Today, some professional writers for hire choose to charge based on word count or page count, while other ghostwriters prefer to charge flat project rates or hourly fees, varying by experience, subject matter and location, Brafton, a leading UK content marketing company explains.

As much as we all wish for it, there is no simple answer to the question “What is the right length of a blog post?” A longer blog post doesn’t necessarily rank better than a short one. The reason search engines generally appear to favor longer posts is because they are detailed, hence considered to be providing more information to readers. But, when writing blogs, one needs to consider the topic, the goal, the target audience, the industry, and the competition to find which length works best. Focus should be on quality, not quantity.

You know your business and your customers better than anyone else, so why would you hire a ghostwriter to take over such an important task as blogging? There are plenty of reasons, Shandra Cragun of BKA Content explains:

  • You lack the time to write lengthy, informative blog posts.
  • Writing isn’t your strong suit.
  • The content creation process overwhelms you.
  • You want to elevate your brand’s story with well-written and highly engaging content.

In terms of word count, Cragun observes, there are some topics for which only so much can be said, while there are others about which a lot more can be said. Don’t give a ghost blogger a word count request that far exceeds the collective information on the subject, she cautions.

Opinions have always differed on the optimal size for a blog post. Having composed blog posts (as both a Say It For You ghost writer and under my own name) numbering well into the tens of thousands, I’m still finding it difficult to fix on any rule other than “It depends!”

Chip and Dan Heath’s book The Power of Moments describes research that found that when people assess an experience, they tend to forget or ignore its length, instead rating the experience based on the “peak” (best or worst moment) and the ending. My conclusion about word count? As Albert Einstein famously said, “Make everything as simple as possible, but not simpler.”

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Add the Fred Factor to Your Business Blog

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user friendly blogs

Within ten minutes of his house are two giant hardware stores that are known for their low prices , Mark Sanborn relates in his book The Fred Factor, but he never goes to either one. Instead, Sanborn goes to a smaller store about ten minutes away. There, when you walk in the door, knowledgeable helpful staff members greet you and take you to the exact spot where you can find what you need. And, Sanborn adds, they ask enough questions to find out if what you asked for is what you need for the job. All organizations have access to the same information, training, compensation systems, and processes. So why do some succeed and others flop, Sanborn asks? The secret is passionate employees.

How can that “Fred Factor” be made to come across a computer screen, I wondered. With so many potential customers meeting you online these days, rather than in person, how can you replicate the feeling of being greeted by “knowledgeable and helpful staff members”? First-time blog site visitors can, indeed, become customers IF, Neil Patel explains, “you listen to them and give them a good visitor experience.” The goal – moving visitors upwards through the “trust pyramid”, from awareness to understanding, then belief, and finally to action.

The process begins, Patel says, with defining your ideal reader. See that customer as one person, not as groups of people, then develop a unique selling proposition around that very person. Just a Sanborn was saying about his favorite hardware store, success is all about solving problems and making customers happy. What valuable gift can you give to your first-time blog visitors in order to excite and retain them. Put yourself in their shoes and feel their pain, Patel says.

Sanborn was impressed with the fact that the hardware associates were right there at the door to welcome him and help him navigate to precisely the right shelf to find what he needed. In precisely the same way, now that visitors have found their way to your blog, your immediate challenge is to put them at ease by assuring them they’ve come to the right place and convey that they are valued.

Translating a face-to-face shopping experience into a digital visit is the challenge we blog content writers take on. Saying you offer superior customer service is never enough – you have to specifically illustrate ways in which your company’s customer service exceeds the norm. Stories of all kinds help personalize a business blog. Even if a professional writer is composing the content, true-story material increases engagement by readers with the business or practice. Case studies are particularly effective in creating interest, because they are relatable and “real”.

You might not think of simplifying your website navigation as another way to personalize your service, but it absolutely is. Both the content of your blog posts and the navigation paths on the blog site had better be easy, calling for fewer keystrokes and less confusion. Just as the hardware salesperson asked questions before taking Sanborn to the right section of the store, the website can help “steer” visitors to the right click.

Think of ways to add a “Fred Factor” to your website and blog.

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5 Marketing Strategies Your Business Needs to thrive in the COVID-19 Era

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       Today’s post was contributed by guest Amy Collet, creator of Bizwell.org, a website that helps professionals and entrepreneurs build and strengthen their personal brand. She is also the author of the upcoming book, You, Exemplified: The Role of Personal Branding in Your Professional Life. 

While thousands of companies have had to pause or close their businesses during the COVID-19 lockdowns, many have opened those doors back up. As exciting as this is, there are still a lot of challenges ahead.

Small businesses have been asking: How do I keep my customers safe? How can my business stay afloat if we encounter another round of lockdowns? How can I re-engage my customers now that we are back in business?

Of course, let’s not forget the most important question of all: How can I boost my business on a budget? Even with grants and stimulus checks, many businesses had to tap into their cash reserves to survive. Here are five budget-friendly marketing strategies to keep business flowing during the pandemic.

Hire marketing help.

If your business closed at all during 2020, then you may need to start your marketing efforts from scratch. Say It For You has been providing traffic-driving content and marketing strategies for businesses for years. You stand to benefit when you partner with such a professional — who can revamp your website, deliver quality blog content, kickstart your social media campaigns and engage your customers with paid social campaigns. Keep all these within a smart budget by hiring small businesses, freelancers, contractors, or interns looking to build their resumes.

Be sure your legal ducks are in a row.

A lot has changed with regard to business legality since the pandemic first hit. Sadly, some people have discovered that they weren’t able to apply for grants and loans because their businesses weren’t properly filed. Prevent that from happening to you by forming a limited liability company (LLC). Not only will that give you access to any future COVID-19 relief funds, but it also qualifies you for tax breaks and other benefits. Regulations vary from state to state, so do thorough research or enlist the help of a formation service to guide you.

Reward your loyal customers.

The customers who stuck with you or came back deserve a little extra TLC. Most business owners know that retention and loyalty are the foundation for successful business growth. Customer Service Magazine suggests doing something simple, like delivering loyalty rewards to their email inbox.

You can also go the extra mile by opening up your store for solo shopping or offer them sneak peeks of new merchandise. If you provide a service, offer how-to webinars to help them advance their own livelihoods with your insider knowledge.

Keep your customers confident.

If you have a brick-and-mortar building or meet clients face-to-face, be sure to follow all of the CDC’s guidelines for safety. While COVID-19 is not a deadly illness for most people, it can shut down entire communities if all aren’t careful and cautious. Remember that the sooner we beat this, the sooner we can get back to normal — and we all have a part to play.

Don’t give up.

Things have been hard — that’s an understatement. You may have to act differently or think broadly about what you do and how you do it, but a little creativity can go a long way. The point is to persevere. There are no easy answers these days and the business world has a long way to go to recover. You’ll have to do some long-term planning in the face of uncertainty, which is hard, but not impossible. When all else fails, turn to your customers — ask them how they are feeling and how you can better meet their needs — then go from there.

Small businesses have a long road to recovery ahead, but it’s also very hopeful. Businesses are opening back up and many are thriving from the support of their communities. Take the time to explore some of these tips to launch your business back into success.

 

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Blogs That Go WHAC

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Write less,” advises Seth Godin in the preface to his book The Dip. Now Brant Pindvidic, in his book The 3-Minute Rule, tells us to “say less to get more from any pitch or presentation”.

At Say It For You, I teach the principle of “reading around”, emphasizing the point that business bloggers are going to need to spend at least as much time reading as writing. Even after almost a decade and a half creating blog content for business owners and practitioners, I feel the need to keep up on what others are saying on the topic, what’s in the news, and what problems and questions have been surfacing that relate to what my clients offer. But now, both these business authors are making the case for less, not more, when it comes to sales pitches, speeches, and blog posts.

It seems this “reading around” habit of mine has presented me with a dilemma: Godin’s and Pinvidic’s advice to write and say less seems to fly in the face of the latest trend towards long-form blog posts with a word count numbering in the thousands.

Brant Pinvidic’s advice is based on the science of approach motivation. “Every time you make a pitch, presentation, or proposal to try to influence anyone to do anything, your audience’s first impression will be fully formed in less than three minutes”. And it’s not that we’re all dumbed-down, he says, but that people today focus more intensely and efficiently, he explains. The WHAC outline helps organize the key information you need to impart – and dictates the order in which you present that information:

W – What is it? (What is your offer?)
H – How does it work?) work? (Why are the elements of your offer and why are they valuable or
Important?)
A– Are you sure? (This is a fact or figure that backs up your information and establishes
potential.)
C – Can you do it? (Your ability to execute and deliver.

In the first two stages, the W and the H, the audience will conceptualize. In the A stage, they will contextualize, judging whether your offer is true real, and right. In the C stage, the audience will be asking whether this could actually happen in the way being described.

Transferring this model to the arena of blog marketing, I’d suggest that the WHAC sequence could be employed over a series of blog posts rather than using it all in one. One concept I emphasize in corporate blogging training sessions is that blog posts can stay smaller and lighter in scale than the more permanent content on the corporate website or the content in white papers. What helps the separate posts fit together into an ongoing business blog marketing strategy are the blog “leitmotifs” or themes.

Whether Godin’s “Write less” advice is suited for us blog content writers remains a matter of debate. On the other hand, “Read more” continues to be a requirement for imparting bog posts with WHAC!

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To Be Interesting, Think Broad

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“Many people and most organizations narrowly define what’s relevant and interesting to their followers. They mistakenly assume that their followers want to read about only a narrow band of subjects,” Guy Kawasaki and Peg Fitzgerald point out in The Art of Social Media.

As examples of how posts can be “broadened”, Kawasaki suggests that a restaurant chain might include news about atomic particles that help solve wine fraud, while an airline might offer news about drive-in theaters or mindful travel photography. It’s not that you don’t want to promote yourself and your own business to followers, the author explains; it’s that sharing interesting stuff and broadening by “catalyzing more interaction,” you earn the right to promote yourself!

As part of blogging training at Say It For You, I do often recommend including interesting information on topics only indirectly related to your specific business or profession (or, if you’re a freelance blog content writer, related to the client’s business or profession). If you’ve unearthed tidbits of information most readers wouldn’t be likely to know, so much the better. I agree with Kawasaki that even if some tidbits of information are not “actionable”, if they are intrinsically interesting, it’s worth including them simply to add fun and variety to your content.

But broadening the scope of information you offer in a business blog needn’t be only for the sake of adding fun to your content. Little known and trending news stories can be offered to readers with some very specific “ulterior motives” on the part of the business owner or practitioner, such as:

  • clarifying the way your business or practice works
  • demonstrating the many uses of your products
  • reinforcing the importance of a widespread problem
  • explaining why your business practices are designed to prevent that particular problem
  • busting a common myth

Online searchers who’ve arrived at your blog post definitely need assurance they’ve come to the right place. But now they’re here, you’ll have a better chance of engaging their interest by “going broad”!

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