The Other Side of Showing What It takes

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In Tuesday’s post, we discussed the importance of “bragging” to make readers aware of “what it takes to do what you do and how much effort you put into acquiring the expertise you’re now going to be able to use for their benefit…”

The other side of “showing what it takes” involves how-tos and useful pieces of advice, explaining what steps will be involved in readers accomplishing a particular goal. One aspect of blogging is putting your own unique slant on best practices within your field, calling attention to rules and safety procedures of which readers need to be aware.

Actually, from a content writer’s point of view, giving instructions is a lot harder than first appears. There is no end to the technical information available to consumers on the internet. Our job, therefore, becomes helping readers understand, absorb, buy into, and use that information.  One way to empower customers to make a decision is to help them understand the differences between various industry terms, as well as the differences between the products and services of one business compared to those offered by another.

The advice Entrepreneur Magazine’s Ultimate Small Business Marketing Guide offers starts with giving away information to get clients. “By providing visitors with free and valuable information and services, you entice them to return to your web site often.” Ironically, many business owners are initially afraid to share “too much” information with prospects until after they’ve become clients. At Say It For You, our experience has been that providing useful instruction to prospects instills confidence in the provider and cements the relationship.

Blog content is part of the BRAN analysis process prospective clients use when choosing a provider of any product or service:, and taking readers through that process is a way of “showing them what it takes” to achieve the results they want or the answers they seek.

B = What are the benefits?
R = What are the risks?
A = What are the alternatives?
N = What if I/we do nothing?

“Bragging” makes readers aware of what it took for the business owner to be able to offer such a high level of expertise and experience. Taking prospects through BRAN analysis shows what it will take on their part to achieve the hoped-for outcomes.

Blog content marketing addresses both sides of the “what does it take?” question.

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Making Your Blog Bed Every Day

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In an interview with AARP Magazine, William McRaven (the Navy Seal admiral who oversaw the Osama Bin Laden raid) talks about the wisdom of doing small things right. “When I was training to become a SEAL, we got inspected every morning. The instructor would invariably pull out a quarter and flip it into the air to see if you’d pulled the blanket and sheet taut enough to make the coin bounce.” The chief petty officer had explained why. “If you can’t even make your bed to exacting standards, how are we ever going to trust you to lead a complex SEAL mission? Learn to do the little things right and you’ll learn to do the big things right.”

Nice to know I’m not the only one who thinks paying attention to detail is important , in my case, referring to the process of creating  marketing content for blogs.

Yes, blogs are supposed to be less formal and more personal in tone than traditional websites. But whenever content is posted in the name of your business (or in the case of Say It For You writers, in the name of a client’s business), the business brand is being “put out there” for all to see.

Formatting of blog content is very, very important, including the appropriate use of:

  • bolding and italics
  • short, concise sentences and paragraphs
  • bullet points and numbered lists
  • white space

Just as an unmade or poorly made bed is a sign of lack of standards and attention to detail, blog content writing “wardrobe malfunctions” convey the kind of message you do not want going to readers. Be fastidious about grammar and spelling errors, avoiding run-on sentences and redundancy. Tighten up those paragraphs, giving them “hospital corner” impact.

True, most readers will merely scan your content and won’t pay very close attention to details like those. Some might, though. Can you afford to have potential customers noticing your lack of care in making your “blog bed”?

 

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To Be Original, Be Well-Versed

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“Originality is important for publication, and to be as original as possible, you have to be well versed in what has already been done,” Ran Walker, author of 28 books, tells writers in a Writer’s Digest piece. With millions of people working in the horror novel genre, for example, “it’s easy to go for the easy scares or gross-outs. It’s good to be inspired by other writers, he admits, but that inspiration needs to guide you into new and uncharted territory.

When it comes to online content marketing, Camille Allegrucci has a slightly divergent view, citing “the myth of originality”. Your voice, Allegrucci says, is more important than new ideas, and no “original” idea is truly original, anyway. (Would anyone seriously contend that Anna Karenina lacks originality or is not worth reading because of the plot points it shares with Madame Bovary?) The question to ask yourself is not “How can I say something that has never been said before?” but rather “How can I express myself in the best way that my voice allows?”

It helps to bring in less well-known facts about familiar things and processes, and even more when you suggest new ways of thinking about things readers already know. New ideas may not be “a thing”, but new insights and opinions can be. At Say It For You, our advice to business owners and their content writers is that you must offer an opinion, a slant, on the information you’re serving up to readers. No, it’s not “new information”, and you’re not re-inventing the proverbial wheel. What’s “new is the clarity of your views on the subject.

There may, in fact, be “millions of people” working in the horror novel genre, as Ran Walker points out, but there are 4.4 million new blog posts being published every DAY! So, as Allegrucci claims, it may not be about “originality” after all, but more about “un-packaging” information already out there, proactively interpreting content in ways that are not only understandable, but usable by readers.

The other “piece” of being well-versed to be original involves the research into emotive power responsiveness. Researchers at the University of Bath, working with Nielson, came up with two ways to score ads.

1. Information Power Score – measures what the consumer perceives as the value of the message
2. Emotive Power Score – measures if the emotion is going to change feelings about the brand

The “originality” of effective blog posts, I teach at Say It For You, consists of offering the business owner’s (or the professional’s, or the organizational executive’s) unique perspective on issues related to the search topic and their unique experiences and insights gained.

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Some Tasty Content Prompts

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Stuck finding new ways to present marketing content? No matter your content marketing topic, Poets and Writers magazine’s Aimee Nezhukumatathil suggests thinking in terms of food. At Say it For You, we think that’s a great idea – no matter what product or service you’re promoting, here’s our take on a few of these tasty content prompts:

Write about a mistake you made once while preparing food.
We teach content writers to include stories of past mistakes and failures. Such stories have a humanizing effect, engaging readers and creating feelings of empathy and admiration for the business owners or professional practitioners who overcame not only adversity, but the effects of their own mistakes! Messages that deal openly with customer complaints, with the “apology” or the “remediation measure” open to readers go a long way in building trust.

What foods would you serve someone you wanted to impress?
The most powerful tool you can use to stand head and shoulders above your competition is your Unique Selling Proposition (USP), Certified Business Coach Andrew Valley says. Your USP communicates the singular, unique benefit that your customers can expect to receive when they favor your business instead of your competitor’s – stated in specific, graphically illustrated terms

What spices do you like to add to food and why?
At Say It For You, our content writers are always seeking to vary the ways we present information on a single topic in many different ways. Not only are we on the lookout for different “templates” in terms of platform graphics, but we try to use different formats to “spice up” the information about any business or professional practice. Collating advice from different experts helps “spice up” content and add value for readers.

What is your earliest memory of peeling a fruit – what did the peel remind you of?
In a blog post or email newsletter, introduce readers to the history of the brand, using stories about founders, current employees and alumni to “humanize” the content. Sharing history makes the focus less on what the company does and more about what it is, giving readers a sense of look-how-far-we’ve-come” togetherness.

“Tasty” prompts can help temporarily “sidelined” content writers get back in the game!

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Blogging the Whys, Whats, and Talking Points

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Carmel Rotary and the City of Carmel, I learned from the Carmel Monthly magazine, are preparing to host the Deputy Mayor of Cortona Italy, Carmel’s new sister city. As part of an “authentically Italian experience”, titled Arte d’Italia, Attesti, a world-renowned pianist, will perform at the Palladium and at the Carmichael.

Exciting cultural news, but as a content marketer, I was quite impressed with the way writer Janelle Morrison presented that news, including the three elements that need to be included in blog posts designed to inform readers about new developments in a business or practice:

The Whys
The typical website explains what products and services the company offers, who the “players” are and in what geographical area they operate. The better websites give at least a taste of the corporate culture and some of the owners’ core beliefs. But, as we stress at Say It For You, it’s left to the continuously renewed business blog writing, though, to present new developments, as well as giving readers a deeper perspective with which to process the information and show why it’s important. The first part of the Carmel Monthly article explains the various ways, according to Mayor Brainard, any city that is a member of Sister Cities International benefits in terms of international goodwill, student educational exchanges, and expanded business relationships.

The Whats
Morrison then went on to detail the “whats”, meaning the details of the upcoming plans, representing opportunities to “showcase some of Carmel’s finest and most beautiful venues and organizations”. Hotel Carmichael’s Chef Jason Crouch have curated “an amazing menu focused on the rich culinary influence found in this region of Italy”. Carmel Symphony Orchestra Artistic Director Janna Hymes worked via Zoom with Attesti to design a whole new program featuring Italian and American pieces. In blogging for business, it’s simply not enough to provide even very potentially valuable information to online searchers who’ve landed on a company’s corporate blog. The facts (the “whats”) need to be “translated” into relational, emotional terms that compel reaction – and action – in readers.

The Talking Points
Prepare talking points for each interview, is the advice offered by Sally Cates to financial advisors in Financial Planning Magazine. Business bloggers need to prepare talking points as well, curating and properly attributing materials from different sources to support the points and add value for readers. Some of the powerful talking points included in the Carmel Monthly piece are these: Music is a universal language. Mayor Attesti explained that the Italian legislation, more restrictive than that of the U.S., makes approaching sponsors for cultural activities a challenge; he hopes to learn about economic sustainability of cultural initiatives. On the other hand, he hopes to suggest ways to increase tourism and cultural life in Carmel.

In blogging for business, all three elements are important for success – the whys, the whats, and the talking points!

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