They-Know-Why, You-Know-How Blog Marketing

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Even if you’ve never smoked, there’s a lot to learn about blog marketing from the “Josh and Kayla know quitting is hard” TV commercial for NicoDerm CQ®, I was thinking just the other day.

Story power:
You may or may not ever have been addicted to nicotine, but as humans, we’ve always been addicted to stories, Alex Limberg writes in SmartBlogger.com. Stories, he explains, engage a deeper part of our brains than any logical explanation ever could. In the NicoDerm CQ® video, Kayla, leaving her dad’s hospital bedside to grab a smoke with Josh, realizes she needs to quit – she’s found her “why”.

People:
People-based marketing is driving change across the U.S. advertising industry, reports viantic.com. Even if your blog is devoted to marketing product, focus the content on how people will experience using it. The NicoDerm CQ® commercial shows “real” smokers experiencing the “real” challenge of quitting in a “real” human hospital setting. In blogging for business, where face-to-screen is the closest blog content writers come to their prospects,  introducing people (both people working for the company and users of the product or service) can ignite the kind of personal connection that gets readers emotionally involved.

Empathetic:
The “You know why, we know how” slogan is catchy, to be sure. More importantly, the tag line creates an emotional response. While advertising communicates a message about what a brand does, the way the message is conveyed has a greater influence on how likely consumers are to buy, David Brandt of Nielsen explains.  Ads that make people feel closer to a brand have a positive empathetic score.

Targeted:
Obviously, the Nicoderm CQ® ad is focused on a target market – viewers who are smokers, and smokers who know they need to quit.   In the same manner, business blogs must be targeted towards the specific type of customers you want and who will want to do business with you.  Everything about your blog should be tailor-made for that customer – the words you use, how technical you get, how sophisticated your approach, the title of each blog entry – all of it.

Advertising is “push marketing, while blogging is “pull marketing”, designed to attract searchers who have already identified their own need for a particular product or service. Those searchers already know why.What your blog content needs to demonstrate is this: you’ve done your homework and understand their “why”.  Your function is to furnish the “how”!

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How Committed and How Motivated Are Your Business Blog Readers?

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“To me, when people talk about the fact that employees are not engaged, that means they’re missing what’s in it for them,” Margarida Correia writes in Employee Benefit News. “Employers need to help their employees understand how their lives are better because they are employed at the company.”

“Employee engagement represents the levels of enthusiasm and connection employees have with their organization,” Alexis Croswell of Culture Amp adds. It’s a measure of:

  • how motivated people are to put in extra effort.
  • how committed they are to stay there.

Notice the order, if you please, in which I presented these comments from two benefits experts.
If employees don’t first understand how their own lives are better because they are working at the company and how their own interests are being served, they are unlikely to commit to stay with that company and to put in that extra measure of effort.

Exactly that same order of priority will be operative when it comes to readers engaging with the content in a company’s – or a professional practice’s blog. 

Blog content marketing based solely on the features of products and services is simply not likely to work. Certainly, for blogs to be effective, they must serve as positioning statements and describe a value proposition. But blogs must do more, far more. Just why, exactly, should all those features and benefits you’ve spent paragraphs describing make any real difference to them?

At Say It For You, I’m fond of saying that in writing content for business blogs, the “what” needs to come before the “who”.  The opening sentences of each post must make a clear connection between “what” the searcher needs and the “what” your business or practice can offer to fulfill that need. The first order of business is writing about them and their needs. Only after that’s accomplished should you be writing about what you do, what you know, and about what you know how to do.

Just as those employee benefits experts talked about getting employees to commit to staying at the company, a blog has a “retention” function as well.  Engaged readers might decide at any point that they:

  • are ready to learn more
  • have a question to ask
  • are ready to sign up
  • are ready to buy

That would be a wonderful result, of course, so long as the navigation path on your website isn’t a nuisance.  Like unmotivated employees, unmotivated readers will not be willing to put in extra effort to satisfy their needs. Both the content itself and the navigation path on the website had better be easy to digest.

Don’t let your readers miss “ the What’s-in-it-for-them” in your business blog!

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Boxing Day Mythbusting for Bloggers

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Discovered a mild case – or an epidemic – of counterproductive thinking when it comes to your industry or profession? Blog posts are the perfect medium for “mythbusting” to dispel that counterproductive thinking.

Since our last Say It For You post (dealing with Santa’s red outfit and Rudolph the Red Nosed Reindeer), Boxing Day was celebrated in the UK and Australia.  Many think Boxing Day is for boxing up and returning gifts you don’t want, but that’s not the case at all. It was on Boxing Day that, in the Middle Ages, churches would open their alms boxes and dole out the money to the poor.

One very simple format blog content writers can use when mythbusting is to simply list common myths surrounding a particular business, debunking each one. Oxygen Magazine does exactly that in the article “Sacking Sleep Myths” lists 5 myths. Each myth is followed by a paragraph full of debunking facts. It’s a myth, for example, your relationship will suffer if you don’t sleep with your partner. “Night divorce” can actually improve sleep patterns and in turn improve the relationship.

In a second mythbusting article in Oxygen. writer Jenna Aytyiru Dedic takes a different tack, using a claim/verdict format. Claim: Joint pain is exacerbated by cold weather. Verdict: False. There is no evidence that cold itself is at all culpable.

The debunking function of business blog writing is very important.  Blog content writing has the power to clear the air, replacing factoids with facts, allowing readers to see their way to clear to making decisions.

Offering little-known explanations that explode common myths is one way to engage readers’ interest, to be sure.  The next step, however, has to be leading into myths and little known details related to our own products, services, and company history, and providing a value-packed “verdict” for each false claim or misunderstanding.

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Christmas Marketing Mythbusting for Blog Content Writers

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What is it about the color red for Christmas? Well, Toppen af Danmark’s website lets us know…

That song about Rudolph the Red-Nosed Reindeer?  Rudolph was actually the marketing brainchild of American advertising exec Robert May, who added a ninth reindeer to the front of Santa’s sleigh as part of a promotion for a shopping mall. Furthermore, Santa may have gotten his red wardrobe as part of a marketing campaign by the Coca-Cola Company!

Meanwhile, in Five myths about the Nativity, University of Notre Dame New Testament professor Candida Moss explains that, contrary to popular belief, the word “manger” refers not to a barn, but a trough to feed animals. In first century Judean houses, mangers (from the French verb “manger”, meaning “to eat”) were found both outside and inside homes.

Myth-busting is a tactic blog content writers can use to grab online visitors’ attention.  In corporate blogging training sessions, I explain to newbie content writers in Indianapolis that citing statistics to disprove popular myths gives business owners the chance to showcase their own knowledge and expertise.

In the natural course of doing business, misunderstandings about a product or service often surface, and demystifying matters can make your blog the place to go for facts. The caution to keep in mind, however, is that readers don’t like to be “wrong”. It makes a lot of sense to use a business blog to address misinformation along with dispensing valuable information. Just don’t do it a way that makes readers “wrong”.

Ten years ago, when this Say It For You blog was just getting started, I shared a tidbit about camels from a website called Zoo Vet.  Camels may build up a pressure cooker of resentment towards humans, David Taylor explained, and camel handlers can calm the animals by handing over a coat to the beast, who will jump on it, and tear it to pieces, letting our all their frustration on the coat rather than on the human.

The parallel I drew was this: When debunking myths, follow up by throwing readers “a coat” in the form of a tidbit of little-known information that makes them feel “in the know”.

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Two-Tiered Business Blog Titles

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What’s “Into the Endgame” about? (How Parliament should weigh up the Brexit deal, of course.)
What about “Click to Download Teacher”? (Technology can help solve the problem of bad, absent teachers in poor-country schools.) “The New Abnormal”? (California faces the most destructive fire in its history). And “Drop It!”? (An argument about firearms will help to shape next year’s election.)

These and other two-tiered titles from this month’s issue of The Economist magazine can serve as a master tutorial for blog content writers. There are two types of titles, I’ve taught in workshops on business blog content writing. The “Huh?s” need sub-titles to make clear what the article is about, while the “Oh!’s” are self-explanatory. With one important purpose of marketing blogs being to  attract online shoppers, blog post titles are a crucial element in the process. That means that catchy and engaging as a title might be, it won’t serve the purpose if the words in the title don’t match up with the ones searchers used.

That’s the reason two-tiered titles use two layers. The first-tier “Huh?” startles and arouses curiosity.  The “Oh!” sub-title then serves to clarify what the focus of the content will be.  (No, this is not a bait-and-switch play, but more like a bait-and-focus one)

Which brings me to meta-tags, which are 160 character snippets of text that describe a page’s content; the meta tags don’t appear on the page itself, as wordstream.com explains, but readers can see them on the search engine page. In addition to being scanned by search engines, those little content descriptors help readers decide whether they want to click to read the content. The snippet serves as a preview of the “Oh!” portion of your blog post title.

For example, underneath the actual link
https://www.economist.com/leaders/2018/11/15/into-the-brexit-endgame, a searcher would see this snippet: “6 days ago – Britain and the European Union Into the Brexit endgame. How Parliament should weigh up the Brexit deal. Print edition | Leaders. Nov 15th”.

“The New Abnormal” – Huh? “Oh!” It’s about the California fire. In writing engaging business blog content, try using two-tiered titles.

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