Language That Leaves Foreigners Puzzled Can Be Perfect for Business Blogs

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“If you grow up hearing certain expressions or phrases all the time, it can be easy to overlook how weird they actually are,” Alex Palmer writes in my favorite online mag, Mental Floss. “Americanisms” are sayings we take for granted, but often don’t realize they make no sense to foreigners.

Just a few of the phrases so far removed from their original meanings, (but which we Americans understand perfectly) include:

  • “Scoot over!”
  • “Break a leg!”
  • “Not a big fan…”
  • “Break this bill for me”
  • “Don’t be such a wet blanket!”
  • “He’s a keeper!”
  • “That’s right up my alley.”
  • “Spill the beans!”

Foreigners don’t share Americans’ cultural memories and understandings. Hearing that Michael had been assigned the graveyard shift, a foreigner might think he had gotten a job at the cemetery. And, since American football is barely followed outside this country, a foreigner would have no idea what the expression “Monday morning quarterback” means.

As a blog content writer, though, I have a different take on this very “outsider puzzlement”. I think it can be turned to our advantage, letting readers feel they have “insider” status with our products and with our company or professional practice. How so? By using an allusion to something people already know, we can clarify our own message while letting those readers feel like “members of our inner circle”. Even if only some of that audience understands some “cultural allusion” we’ve made, that can help those readers bond with us.

My own broader observation, based on working with Say It For You blogging clients from many different industries and professions, is that it’s a challenge to find the precise style of communication that will best connect with target readers. Yes, you want to avoid anything that is a barrier to understanding. At the same time, in blogging for business, language that leaves foreigners puzzled can leave readers feel right at home!

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Educating Wasps and Readers

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Not only are wasps smart, but they might also be even better at deducing logic than some humans, recent research at the University of Michigan reveals. The intriguing experiment involved educating wasps on the sequence of five colors assigned an alphabetical hierarchy by the researchers, and to avoid an electric shock, the wasps needed to learn which of two colors was “better”.

The kind of “reasoning” required of the insects is known as “transitive inference”, in which the insect need to take two separate pieces of information and draw conclusions. How did that work? One the wasps understood that colors higher up in the letter ranking were associated with the shock (choosing B over D or A over E avoided a shock), they needed to extrapolate that knowledge and apply it to other pairs of letters.

As a blog content writer, I was very interested in this quirky piece of Mental Floss content on several counts. At Say It For You, I often remark that in blogging for business, teaching is the new selling. Since customers have access to so much information, they want to know that you and your organization have something new to teach them. Even more important, you need to help readers absorb, buy into, and use the information you provide through your blog. Given the lack of time and the enormous competition for eyeballs, business bloggers need to help readers do that “transitive inference” bit, showing them ways in which individual pieces of information are related, perhaps in ways they hadn’t considered.

The report on the wasp-teaching experiment triggered a memory I have about a visit ten years ago to an indoor golf training center. Computer simulation technology was used to allow a player to consistently hit the ball straight. In contrast with traditional golf instruction’s focus on correcting a player’s faults and weaknesses, this training focused on having the student experience success. Compared to setting the learner up to learn through “transitive inference”, this style of teaching focused on offering a glimpse of a successful end result. When you’re composing business blog content, I tell writers, imagine readers asking themselves “How will I use the product (or service)?” “How will it work?” “How will I feel?” In your content, I teach, empathize with readers’ pain or problem, but give them a vision of a feel-better result.

There’s a lot to be gleaned from the teaching of wasps in teaching blog readers!

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Please Stop Blogging the Same Story

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storytelling in blogs
“Please stop telling that same story,” Elizabeth Bernstein begs in the Life & Arts section of the Wall Street Journal. Storytelling is supposed to be a bonding experience, she says, because, when we share our personal narratives, we disclose something about our values, our history, and our outlook on life. But the bonding benefits of storytelling only work if you’re good at it, she warns, and many of us aren’t. We simply tell tales we’re told before, tales that don’t have a point.

Bernstein offers some valuable “advice from the experts”:

  1. Have a point (the details of the story must convey the reason you’re sharing this story).
  2. Flesh out the characters in the story.
  3. Disclose something about yourself.
  4. Build tension.
  5. If you’ve told the story before, explain why you’re repeating it now.

As a professional blog content creator and trainer in corporate writing, I think storytelling is a perfect vehicle for blogging. While blog marketing can be designed to “win search”, once the searchers have arrived, what needs winning is their hearts, and that is precisely what content writers can achieve best through storytelling. The point? Showing why you are passionate about delivering your service or products to customers and clients.

The characters in the stories? They can be the people delivering the product and service, or they can be customers – what problems did they have that you helped solve? What funny things happened to them, to their kids, to their pets that relate to your product or service? Creating compelling business blog content can – and should – incorporate both people storytelling and product storytelling. In terms of disclosing, I recommend including anecdotes about customers, employees, or friends who accomplished things against all odds. That shifts the focus to the people side of your business, highlights the relationship aspects of your practice, plant, or shop.

To reach the point of building trust, there must first be some sort of “tension” or issue. Talking about industry issues and your strong opinion about those is a good path towards building trust through your business blog. Sharing your own failures helps others, Beccy Freebody writes. In business blogs, true stories about mistakes and struggles overcome are very humanizing, creating feelings of empathy and admiration for the entrepreneurs or practitioners who overcame the effects of their own errors. Award-winning sales training expert Tim Roberts agrees, saying there are two skills needed for an effective inquiry conversation with prospects: vulnerability and transparency.

Good business blogs, of course, offer valuable information to online readers. But, the fact is, people want to do business with real people. Blog stories, not the same old, same old story, but the ongoing story of you, your people, and the people you serve. 

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Humor is a Gift to Be Opened Carefully When Blogging for Business

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humor in blogs“Humor in business can be a remarkable gift,” Cheryl Snapp Conner writes. Skilled use of humor gets a point across, lightens the mood, and makes business owners appear more approachable, she says. Laughter is a great tool, Emily Roycraft of the ImpressionsBlog agrees, if you’re looking to build rapport with your customers. By pinpointing what is funny to your target audience, you can use humorous messages to connect with them. Stay away from controversial topics, though, Roycraft cautions, and never make a joke at a customer’s expense.

Bill Faeth, writing in the Inbound Marketing Blog, agrees with that warning. The reason comedies are typically outnumbered by dramas, he explains, is that being funny enough to make hundreds of people laugh without offending anyone is actually really tough. You can poke fun at yourself, Faeth suggests. Almost anything else, especially competitors or where they live – probably a no-no.

At the same time, I’ve come to realize over the past ten years with Say It For You, I’ve taught business owners and professional practitioners that one of the functions of a business blog is to offer different views on an issue before going on to explain why they are on one side or the other of that very issue. So long as the humor isn’t a put-down of your competitors or of those who might disagree with your take, it can serve as an icebreaker.

A number of years ago, I found material on some research done at the Saimaa University of Applied Sciences on the impact of humor in advertising. The researchers concluded that, while humor is an effective method of attracting attention to advertisements, it does not offer an advantage over non- humor at increasing persuasion.

At a National Speakers Association of Indiana meeting I attended years ago, I remember some information provided by humor speaker Jeff Fleming. One technique often used in comedy, Fleming said, is an exaggeration. Done right, he explained, exaggeration can relax the audience while emphasizing points you want them to remember. (Well…I don’t know about that, I recall thinking. Exaggeration may be OK for speakers, but we blog content writers need to be very, very careful with it, because we’re trying to build trust with readers.) The only way to adapt the technique to business blogs, I concluded, was to use an exaggerated question about the readers’ current dilemma “hooking into” readers’ concerns, then following with serious, usable information about the relief and comfort they’ll experience using your products or services.

And, while Fleming reminded speakers that the stories they tell must be “spiritually accurate” (not necessarily factually accurate), when it comes to blogging for business, it’s crucial that we content writers be factually correct about the way our company or practice can be of help.

Humor is a gift, as both Conner and Fleming point out. But it’s a gift to be opened very carefully when blogging for business!

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Stay Big or Go Small in Blogging for Business

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long vs. short content in blogs
Your chances of being attacked by a shark aren’t great – about one in 11 million, Jen McCaffrey reassures readers of Readers’ Digest. That said, to avoid being “that one”, McCaffrey advises, “Stay big…or go small”. In other words, if the shark looks aggressive, try to maintain a strong presence; if it appears to be merely “swimming by”, avoid causing a commotion.

When it comes to blog marketing, there is an ongoing debate about the relative benefits of longer vs. shorter articles for blog post content. Blogtyrant.com does a good job, I think, of presenting factors to consider:

Reasons to go small:

  1. Readers’ attention spans are shorter than in previous years and shorter articles are easier to digest. Copyhackers quotes a Forbes article that says, “Write short, pithy posts. After 750 words – or sometimes after only half that – you risk losing your reader’s attention.”
  2. It is easier to produce content regularly with shorter posts. “Successful short content is posted consistently, copyhackers remarks.

Reasons to go big:

  1. Longer posts cover a topic more deeply and may be more valuable to readers. Long form content of over 1,000 words consistently receives more shares and links than shorter form content, a study of more than a million posts revealed.
  2. Search engines have been favoring longer content. That same study showed that among the most compelling drivers of high rankings was longer content.

As a blog content writer and trainer at Say It For You, I was happy to read the  added BlogTyrant comment: “It’s not all about size.” What IS it about, then?

  • Uniqueness and usefulness. “Google wants a variety of solutions for readers.”
  • Accuracy and citations. Articles with links to authority articles are favored by Google.

Still, the long vs. short remains one of the “holy wars” of blogging for business. As a professional providing blog writing services, to what side of that “holy war” do I lean?  Both!  It’s definitely important, in each post, to offer enough information to convincingly cover the key theme of that post. Including links to other commentaries on the subject allows the reader the option to “go deeper”. “One message per post” is a mantra I pass on to every newbie blog content writer, with each post having a razor-sharp focus on one story, one idea, or one aspect of the theme.

No need to make one overriding decision when it comes to your blog. Similar to the judgment call required when a shark is approaching you, with each blog post you can choose to stay big or go small!

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