Blog With the Rendezvous Search Problem in Mind

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A famous logistics exercise, called the Rendezvous Search Problem, involves two people who lose each other while wandering through the aisles of a large supermarket. If they want to find each other, should one decide to stop moving while the other continues to search, or will they meet up sooner if both move through the aisles?

This problem has been debated in many a college classroom on logistics, and published in many a magazine as an amusing mental exercise. For us blog content writers, though, this is serious stuff.  One of the purposes of our work is to help our clients’ businesses and professional practices “get found”, and get found as quickly as possible. When business blogging works, in fact, they call it “winning search”.

Only problem is, the people in the ”other aisles” of the Internet not only don’t know where our clients are;  they don’t even know the business’ or the practice’s name!  They don’t know that our clients have exactly the information, the products, and the services they’re looking for, and they won’t know that until they’re “introduced” by the search engine through the blog.

Years ago, NewScientist Magazine offered advice to the lost supermarket shoppers: “Walk along the edge of the supermarket where the cash registers are, looking down the aisles for the person you seek.”

For blog marketers, that advice might translate as follows:

1.  The more relevant content you can post on the blog, the quicker the “find time” is likely to be. You can’t get to the “front of the store” without consistent content creation.

2.  Just as in the supermarket story, you need to know what you’re looking for. The blog content must be perfectly focused on your target market.

3.  The blog content must humanize both “shoppers” and providers. Content writers should imagine one specific person who’s experiencing one specific problem, suggests “Mo the Blog Coach”.

One thing we know for sure at Say It For You – whether at the supermarket or the blogosphere, you can’t just stand in place and hope to get found!

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Blog Reader Encounters of the Right Kind

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client encounters

When it comes to blog marketing, there’s a lot of talk (too much talk, in my opinion) about traffic. Yes, blogging is part of business owners’ or professional practitioners’ “pull marketing” strategy, designed to attract readers’ eyeballs. At least a percentage of these readers, the hope is, will become customers and clients.

In a sense, however, fewer might well prove better when it comes to the numbers of online searchers who find your blog, then click through to the website. Remember the 1977 movie about aliens called “Close Encounters of the Third Kind”? I like to remind both the blog content writers at Say It For You and the clients who hire us that the goal of a business blog is to bring in customers “of the right kind”. These are customers who have a need for and who will appreciate the services, products, and expertise being showcased in the blog.

Long-time friend and fellow blogger Thaddeus Rex had it right, I believe, when he said: “If your marketing is not getting enough people into the pool, you’ll find the problem is in one of three places.  You’ve either got the wrong story, the wrong stuff, or the wrong audience”. Rex recommends filtering: the audience by differentiating your own business or practice in some way:

  • Your product or service can do something your competitors can’t .
  • Your product/service is more easily available relative to your competitors’.
  • You offer a better buying experience.
  • You’re less expensive.

Years ago, I remember a speaker at a wine-tasting event explaining that, when a customer finds a product or service that appears to be the exact right thing, it’s as if a light pops on. By offering a “content-tasting” on your blog, and doing that regularly and frequently, I tell business owners and professionals, you’ll have put yourself in a position to attract those “encounters of the right kind”.

Getting it “right” takes planning and thought, to be sure. Are you selecting the “right” keyword phrases? Are you establishing the “right” clear navigation path from the blog to landing pages on your website? Are you blogging for the right reasons and with the right expectations?

Remember, the goal is not lots of blog reader encounters; it’s blog reader encounters of the right kind!

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No Need for Charts and Graphs – Just Connect!

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connecting with readers

 

On occasion, I find the need to remind business owners and professional practitioners of the differences between their print ads and brochures and their blogs. Business blogs exist to promote your expertise, products, and services, true, but in a manner much briefer and less formal than brochures, and a lot “softer” in approach than ads. The word “advertorial” is the closest description for blogs.

At Say It For You, I explain the following to clients: The people who are going to come upon your blog are those searching for information, products, or services that relate to what you do.  In other words, your blog visitors are already in the market for what you have to offer. Help them get to know you and your company.  No hard sell.  No formality.  No elaborate charts and graphs.  Just “talk”!  Just connect.

Easier said than done? Not if you humanize your brand, says Corey Wainwright of hubspot.com. “When your audience is reminded there are real-life humans behind the scenes,” it becomes easier for them to trust your product or service.”

We agree. One interesting perspective on the work we do as professional blog content writers is to translate clients’ corporate messages into human, people-to-people terms.  People tend to buy when they see themselves in the picture and relate emotionally to the person bringing them the message.

Another way of infusing blog content with a personal touch is by using first and second person writing (rather than third person “reporting”). In fact, a crucially important function of our blog content writing is assuring readers that our business owner or practitioner clients are “listening”, that they understand the issues and stand ready to help readers deal with those issues and needs.

Sure, blogging is “pull marketing”, designed to attract searchers who have already identified their own needs. But through blogging, readers can be introduced to solutions they hadn’t known were available to them. A business blog (as compared with the more static content on traditional websites) offers the chance to introduce your unique approach to satisfying customers’ needs.

No need for charts and graphs – just connect!

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Blog to Express, Not Impress

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“Write to express, not impress,” advises Mary Cullen in 87 Advanced Business Writing Tips That Actually Work. “Your goal is to easily transmit ideas and information, not to flaunt a big vocabulary,” she says.

Blog content writers should find these three tips particularly apropos:

1.    “Be certain your paragraphs aren’t longer than seven lines (lines, not sentences). Any longer than that and readability studies show that your readers just see a big block of text and jump over it,” Cullen warns. At Say It For You, I call that a “wall of text” – off-putting to searchers, who tend to be content scanners with little patience for “wall-scaling”. At the same time, bunches of short paragraphs can be distracting. What’s more, if all the sentences and paragraphs in a blog post are approximately the same length, you run the risk of boring your readers.

2.  “Use clear words rather than emphasis punctuation, Cullen cautions. “ Exclamation points are often used in business writing to generate enthusiasm when the real problem is imprecise information,” she observes. Maybe. In blog posts, I’ve found, it can be important to “exclaim”, given the tendency for online searchers to only briefly eyeball the blog content. Punctuation, italics, and bold type are some of the ways to draw attention to the central point(s) in each post.

3.  “Don’t smother verbs,” Cullen warns. When verbs are changed into nouns, that muddles the meaning while increasing sentence length. The word “decide” is far more impactful than “decision”, Cullen explains, and “unsmothering verbs is a very powerful clarity technique”. Adverbs sometimes “smother” verbs, I tell content writers. Use stronger verbs, Writers’ Digest says, and you won’t need the help of adverbs.

These are just three tips out of the 87, but, at Say It For You, we know that the basics of blogging for business remain the same – building trust and offering valuable information. In fact, you might say, when we write to express, not impress, it’s about two things – creating customers and keeping them engaged.

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The Thesis or “One-Sentence Speech” Can Come Anywhere in the Blog

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one sentence speech in blogs

Years ago, at a National Speakers Association meeting, I remember being taught to create a “one-sentence speech”. The idea was that anyone who’d been in the audience should come away being able to summarize in one line what I’d said; otherwise, my speech would not have been well-constructed.

I believe the same rule holds true for blog content writing. The “thesis statement” consists of the words that summarize the whole idea of the post. The “thesis statement” doesn’t need to be at the beginning of the piece, I teach at Say It For You, but there needs to be little doubt as to which sentence it is.

To illustrate that point, I found an article in a journal called BioTechniques (a professional journal left inadvertently on the table at my favorite coffee house the other morning). Not being a physicist, I understood very little of the technical information in the article titled “High-throughput Quant-iT Pico-Green assay using an automated liquid handling system”. Still, the structure perfectly illustrates the idea that a topic statement does not need to appear at the beginning of your essay or blog.

The article begins with a 122-word paragraph introducing the work of the NGS service that processes and tests DNA samples. Then, and only then, is the thesis statement presented: “A novel approach based on fluorescence assays is more appropriate and accurate for DNA input quantification for any applications in molecular biology.”

At Say It For You, I’m fond of saying to blog content writers that their task is to keep the reader engaged with valuable, personal, and relevant information, beginning with the “downbeat”, which is what I call the first sentence of each post. But that first sentence can be used to capture attention and make an impact without actually stating the “thesis” or conclusion of the piece.

Whether your blog is about food, bedding, pet care, or biotechnology processes, you need a one-sentence speech, but it needn’t come at the beginning of the post.

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