Blog Testimonials Are That Valuable

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“It’s hard to sing your own praises, and it rarely works when you do, “ is the sentiment Chris Garrett once so aptly expressed in copyblogger.com. If a customer ever tells you how much they value your service, Garrett advises, ask them for a testimonial. Even if they don’t ask, ask them for a testimonial, he says, because testimonials are that valuable.

Careful, though; good testimonials don’t gush, the Hotjar team warns. Too much praise is likely to engender skepticism, not belief. Good testimonials, on the other hand, give prospective customers peace of mind, providing proof that people have tried your products and services and approve of them. Really effective testimonials directly address doubts prospects have about price, learning curve, or functionality of a product or service.

Just why do customer testimonials work? They are a powerful form of social proof, a psychological concept based around the idea that we are more likely to follow the actions others have already taken, explains shopify.com.

But do testimonials, in fact, work? Shopify cites four studies exploring that very question:

  1. Econsultancy – sites showcasing testimonials experience an 18% increase in sales.
  2. Wikijob – sites with testimonials earned 34% more conversions.
  3. Reevoo – 50+ reviews converts to a 4.6% increase in conversion rates.
  4. Brightlocal – 88% of people trust online reviews as much as recommendations from personal contacts.

Is asking for testimonials a good idea? Maybe. Asking for feedback always is. After all, as Sujan Patel points out, your customers are the end users of your products and services, “so who better to tell you what you’re getting right and where you’re going wrong?”

There are better and not-so-good methods of gathering testimonials from customers, printwand.com points out. First of all, never fabricate them. Amen to that, I teach at Say It For You. In fact, when a client says, “Sure, just tell me what you want me to say……” , my answer is always “No.” The testimonial has to be in the customer’s words (grammar errors and all).

Second, printwand authors caution, “Just because a customer said some nice things about your brand doesn’t mean you automatically have the right to reproduce those.” On the other hand, when you do receive good spontaneous feedback from a customer, it’s OK to ask if they would allow you to use that statement on your website.

As content for your business blog, customer testimonials are that important. No ad copy, no claims, no statistics can ever wield the power of “people just like them” praising the product or service.

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Blog to Put New Twists on the Same Theme

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variety in blog posts

 

While the entire September 23 issue of TIME magazine was devoted to a single theme, each of the eleven articles was different from all the others, illustrating a point I keep stressing to business owners and practitioners hesitant about launching a blog.

“I’ve already covered my products and services on my website – what else is left to say?”   True, the company or the practice has already covered information about the products and services, but what the blog is for, by contrast, is to provide relevant, useful, and timely content to your prospects and customers to help them solve problems, understand industry trends, and make sense of the news and how it relates to them.

Yes, effective business blogging is centered around a limited number of keyword phrases and key themes. Those keyword phrases need to be repeated in order to “win search”. More important, the very nature of blogging for business over long periods of time offers a “training benefit” to the owners themselves, even if they’ve engaged the services of a professional content writer. That’s because the very process of choosing themes, sharing strategies, and planning for content creation, (which of necessity involves both owner and writer) has a 2+2=5 synergy effect.

In terms of finding variety while writing about the same topic again and again, that issue of TIME proves my point. The magazine’s chosen topic – global warming. The overriding message – we need to pay attention to global warming if we are to save our planet. Still, every single one of the articles came at the topic from a different vantage point. Here are just five examples:

  1. Paper straws alone won’t save the planet. Focusing on individual choices…heightens the risk of reliance on fossil fuels.
  2. Can we innovate our way out of this mess? Message: Advances in technology have transformed the energy industry, and ongoing research and development in wind and solar power will help drive down costs and reduce pollution.
  3. Climate change is the global health emergency of the 21st century. Discusses public health risks in different areas of the world and in poor urban U.S. communities.
  4. Kid’s-Eye View. Young readers drew their view of the planet 30 years from now.
  5. In Africa, necessity is the mother of climate-change innovation. African cities and governments, having already experienced many of the worst impacts of climate change, are adopting innovations in water treatment and telephone communication.

Yes, there is sheer discipline required in maintaining a marketing blog week after week, month after month, and year after year, without becoming same-old, same-old. But, as TIME editors so effectively demonstrate, that is far from an impossible task. Finding interesting pieces of information on topics related to that business or practice. If you can provide information most readers would be unlikely to know, so much the better. “Startling statistics”, anecdotes relating to hardships business owners and clients have overcome, and information about community activities all help lend variety without departing from the core message.

Blog to put new twists on the same theme!

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Blogging to Make the Reward Worth It

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“Make the reward worth it,” Nancy Duarte advises business speakers in her book Resonate. “No matter how stimulating you make your plea, an audience will not act unless you describe a reward that makes it worthwhile.” The ultimate gain must be clear.”

Duarte lists 7 basic types of reward:

  1. Basic needs – include food, water, shelter, and rest. (Concern for others’ basic needs prompts generosity.)
  2. Security – includes physical, financial, technological, and psychological.
  3. Savings – includes savings in time, labor, and money.
  4. Prize – includes personal financial reward, privilege, market share.
  5. Recognition – People relish being honored for both individual and collective efforts.
  6. Relationship – a sense of community with a group of people who support each other and make a difference
  7. Destiny – includes fulfilling lifelong dreams and reaching one’s potential.

Since one important function of any marketing blog is converting lookers to buyers, and since I train Indianapolis blog content writers, this concept of perceived rewards really piqued my interest. The things that motivate people to buy are product or service features they want, of course, and, as I explain to new clients, when readers arrive at your business blog, it’s because they already have an interest in your topic and are ready to receive the information, the services, and the products you have to offer.

However, I caution the content writers, whether the blog leads to success in converting lookers to buyers will in large part depend on the rewards those readers perceive are in store for them. Remember, there’s so much information out there for searchers to use, so many bloggers telling what they have to offer, how it works, and how they can help. What needs to come across loud and clear is that the business owners or practitioners understand the readers and those readers’ specific needs and problems.

But more than that is required for success. The focus of each blog post must be on the end result from the recipients’ point of view. Help readers know how good they’ll feel (whether in terms of security, savings, recognition, or basic need fulfillment – after using your (or your business owner or professional practitioner client’s) product or service.

Blog to make the reward worth it!

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Blog Boasting of the Right Kind

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“High levels of confidence, even if unwarranted, can make people appear more attractive to potential collaborators,” A.M. Hammond writes in Psychology Today, explaining the importance of the way confidence is expressed. One tip about confidence offered by the American Marketing Association in Business Writing Tips for Professionals is relevant here: “Phrases like ‘We’re #1’, ‘We’re the leader in our field’, or ‘We provide the best service’ aren’t going to get you anywhere.”

Ironically, a concern many new clients of Say It For You express to me is that they don’t want to come across as boastful in their blog.  At the same time, they know they need to convey the reasons prospects ought to choose them over their competition.

Let the facts do the boasting, I explain. The whole idea behind blogging is that, rather than running traditional ads for your brand of hats, or vitamins, or travel, you provide lots of information on the history of hats, on why vitamins are good for you, and about exciting places to go on safari.  Consumers interested in your subject, but who never even knew your name, will come to see you as a resource.

When trying to make a compelling argument, besides putting thought into your choice of words, you may employ paralanguage, A.M. Hammond suggests, meaning modulations of volume, pitch, or speed in your speaking, which have been shown to add persuasiveness to an argument without eroding sincerity.

How can blog content writers add persuasiveness when they are communicating without sound??? Equivalents to “paralanguage” in written pieces include bolding, italics, and repetition of key phrases. Images also go a long way to help reinforce core concepts in each blog post.

Bullet points are mini-headlines, explains copyblogger.com, and they help focus attention in the same way a speaker’s change in pitch and speed might. Italics in a written piece serve to draw attention to a word or an entire line, similar to a speaker’s slowing down and enunciating each word to stress a particular idea. “Your imagery should act as a further explainer of your main point,”advises Neil Patel.

With the right kind of “boasting”, business owners and practitioners can project the kind of confidence that inspires trust.

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Your Blog Helps ‘Em Go With What They Know

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branding through blogs

 

“As a handyman, you will be driving a lot. It would be a shame to waste all of those miles when you could be promoting your company at the same time with almost zero long term effort,” Dan Perry, handyman business owner advises. “Customers are more likely to hire you if they are aware of your brand, Perry explains. “People like to go with what they know.”

“Branding” – we hear a lot of this popular marketing term, don’t we?  Business owners put a whole lot of their time and money into creating a brand name, complete with a logo and other graphics, sometimes adding a motto or slogan.  As blog content writers, we’re considered part of a company’s or a practice’s marketing team, always looking for ways to help reinforce each client’s brand. The creating of each blog post is part of the process of inventing – and reinventing- a business brand.

Reading Perry’s description of truck decal advertising, I recalled reading about an experiment with billboard advertising. The subjects of the study were people (several hundred of them) who drove the same route every day to work and back, passing a giant billboard advertising new cars.  When questioned, almost none of these people could remember even seeing a billboard, much less that it was about cars.  On the other hand, the moment any individual was in the market for a car, she’d notice the billboard immediately.

The point Perry makes to handyman entrepreneurs is that, while “that lady in the Lexus sitting behind you may not need a handyman today, but if she finds you online when she does, she will recognize you and probably call you.”

What does Perry suggest in terms of content for ads on vehicles? “The most important thing is to clearly say what you do and how to contact you.“ Your blog posts are out there on the Internet “super-highway”, available for anyone to see, but the only people who are going to notice your blog are those who are searching for the kinds of information, products, or services that relate to what you do.

The only difference is, of course, is that sustaining a long-term blog marketing initiative is hardly the “zero long term effort” affair Perry promises his handymen advisees. Eleven years ago, in the process of explaining the way my company Say It For You came about, I talked about the “drill sergeant discipline” needed by blog content writers. What I meant was that, while all my business owner clients knew that writing blogs in their area of expertise was going to be a great idea for them, not very many of them have the time to compose and post content on a regular basis.  I also knew that the main key to business blogging success was going to be simply keeping on task.

But Perry is on the right track when it comes to customers, who are more likely to hire you if they are aware your business or practice exists, and that you have solutions to offer them.

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