Elevate Your Word Game in Blogging for Business

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“I learned the hard way that my marriage was on the edge of collapse – again” and “The Bitter Truths I learned About My Eating Disorder – After Being Pregnant” are both decent titles for a pitch, says Estelle Erasmus, who, in Writer’s Digest this month, teaches writers tactics for capturing the attention of an editor. (The expression “the bitter truths” is quite cliché, Erasmus noted, but having an eating disorder rear its head during pregnancy is different enough to catch attention. She suggested changing the title to “Getting Pregnant Spiraled Me Into an Eating Disorder”.)

Tips offered by Erasmus that are remarkably relevant for business blog content creators include:

Clarity is key, more important than beautiful language.
Titles represent crucial elements in capturing the interest of both search engines and online searchers. But, aside from Search Engine Optimization considerations, the title of a blog post constitutes a set of implied promises to visitors that if they choose to click on the title, it will lead them to a blog post with information on the topic named in that title.

Find the emotional implication behind what you’re writing about. There has to be a transformation that takes place, one to which readers can relate.
In blog marketing, those who make the most emotionally persuasive argument win. The goal is to create a connection with your audience that makes them receptive to your message.

Active verbs work best, helping to paint a picture for readers.
The very purpose of the blog content is to showcase the accomplishments of the business and products and services it brings to customers. That’s why using the active voice makes so much sense in corporate blog writing.

Focus on a small moment in time, not a a broad all-encompassing saga.
At Say It For You, we firmly believe in the Power of One, which means one message per post, with a razor-sharp focus on just one story, one idea, one aspect of your business, geared towards one narrowly defined target audience.

Elevate your word game, learning to think in sound bites by watching TV with the captions on.
Blogs, unlike brochures, client newsletters, online magazines, and websites, are short and concise, more casual and conversational than other marketing pieces.  That’s what makes it so feasible to use blogs to achieve the frequency that’s needed to win online search engine rankings.

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Valentine’s Day Inspires Loving Blog Content

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Valentine’s Day offers the perfect opportunity for business owners or practitioners to show the love by offering a customer appreciation giveaway, Seray Kesin advises in her drip.com blog. Misfit.com takes a different approach – “it’s all about the self love”. Rather than asking buyers to spoil their Valentine, the company reframes the day into one of self-love. Estee lauder uses free shipping to upsell during Valentine’s day, Kesin notes. Of course, she adds, certain kinds of products and services lend themselves to a Valentine theme; others require extra creativity, and Kesin cites a few examples::

  • an herb garden (“There’s hardly anything as satisfying as foraging for your own food and fixing a meal for two together….”
  • a heart-shaped package of meats from Man Crate
  • (Gal)entine’s Day, where ladies celebrate ladies

Wordstream.com offers some industry-specific Valentine’s Day promotional ideas:

  • Fitness centers can host a special class for couples.
  • Masseurs can run a couples massage class.
  • Restaurants can run a couples cooking class and add heart-shaped items to their menu.
  • Photographs can do half price quick sessions for couples.
  • Service-based business can offer deals for showing love to your carpet/ computer/car.
  • Panera took things to the extreme, offering to cater a wedding for couples who got engaged at one of their restaurants.
  • Meeting venues can host a free singles event.

    Valentine’s Day is the perfect time to send out a message that lets your existing customers know that: You appreciate their business. You wouldn’t have a business if it weren’t for them, Copyblogger’s Sonia Simons suggests. “Go on a bit of a rant about why you do what you do. Make it personal, and make it your own. It doesn’t need to be long or complex, but it should be from the heart,” she advises. Simons isn’t crazy about the idea of offering discounts (that can put you into the “bargain” category, when where you really want to be is the “valuable” category).

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Everyday Employee Experience at the Heart of Blogging

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“Narrative gives us a sense of shared experience and humanity,” Hubert Joly (former CEO of Best Buy) writes in The Heart of Business.  “Telling everyday stories – stories of employees, customers, communities, and how they impact each other’s lives – fosters a sense of purpose and connection..” For that very reason, thehartford.com explains, “Your employees need to understand your company, its values, its goals and its priorities.”Surveys show 72% of consumers report feeling closer to a company when employees share information about a brand online.

As I related in an August Say It For You blog post, when I’m working with a company to set up a business blogging strategy, encouraging that company’s employees to post blogs, quite often I hit a wall of resistance, with employees viewing blogging as just one more task to add to their work load. Should employees be required to write blog posts? Marcus Sheridon of SalesLion.com thinks so. Since one goal of content marketing is to produce as much content as possible, the more hands are put to the task, the better. With content that answers consumers’ questions so valuable, it stands toathat employees who deal with consumers every day should be the ones to write about it. Human nature being what it is, he says, if it’s not required, they won’t do it.

Sure, but after fifteen years of providing blog content writing services to dozens of different businesses and professional practices, I’ve come to the same conclusion as Stan Smith of pushingsocial.com: “Blogging is writing, and writing, for most people has a fear factor right up there with public speaking.  You can coach, bribe, threaten all you want but in the end, you’ll be writing most of your blog posts.” That’s precisely why I found Joly’s account of how things worked at Best Buy so inspiring. At every meeting, people would tell their own personal stories and how they personally had been able to make a difference to someone.

At Say It for You, as our team provides content writing services to business owners and practitioners, one way we involve employees is to highlight specific accomplishments in a blog. That brings a two-way benefit: When readers learn about an employee’s enthusiasm and how that person put in extra time and effort in serving customers, that tends to cement the customer’s relationship with the company or practice. As featured employees proudly share those write-ups with friends and family, the blog becomes a gift that keeps on giving.

Far from being a contradiction to concept of authenticity, we help readers “meet” the actual team of employees who are providing the product or service, the ones whose daily activities result in the benefits customers enjoy.

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How-I-Learned Blogging for Business

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“All authors improve their writing skills the more they write,” Mark Shaw reassures book writers in the Author Learning Center, including learning how to connect with their audiences. Meanwhile, writer Madeline Sharples offers tips on how to choose a different perspective for your story. Terry Doerscher tells new writers to ask themselves “Why am I writing this book?” to gain clarity on length and writing style. Meanwhile, in Writer’s Digest, journalist Alison Hill shares “10 Dos and don’ts of Writing a Piece of Journalism”., including some fundamental rules such as: Be truthful. Be objective. Use multiple sources. Human interest stories, Hill explains, emphasize entertaining, educating, and engaging the audience. “After being an independent poet touring the world the better part of a decade, I’ve decided it’s time to give back to this magical art form and the broader community that has carried me so far. It’s my turn to provide some of the life-changing opportunities that spoken word has gifted to me,” Sierra DeMulder writes at the Jason Taylor Foundation. 

These quotes are all examples of How-I-Learned sharing of information and tips freely offered by “pros” for the benefit of “newbies”. In blogging for business, sharing your experience is a great way to build an audience, the wordpress.com team explains. “If you’re an expert on a subject or know something that others might find useful, you can attract a sizable following.” At Say It For You, we’ve learned, addressing real-world challenges that readers face is a path to success in blog marketing.

One point I’ve consistently stressed in these blog content writing tutorials is how important it is to provide valuable information to readers, while avoiding any hint of “hard sell”.  It’s helpful to collate helpful hints from a variety of experts, offering those as a “gift” from the business owner to blog visitors. Even more impactful, though, is sharing valuable lessons learned by the professional practitioner or business owners based on their own hard-won experience and expertise. In fact, in business blogs, it’s a good idea to actually write about past mistakes and struggles, blogger Beccy Freebody posits, because it’s much easier to connect to someone who has been where you are.

How-I-learned content can be how-you-connect blogging!

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Opening Up Options in Your Blog

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In his business book Good to Great, Jim Collins writes that his favorite opening question when meeting a prospect is “Where are you from?” That opener allows the other person to respond in a myriad of ways, the author explains. The prospect might talk about her hometown or country – “I grew up in Berlin”, or about her employer – “I represent Fidelity Bank and Trust”, or reveal that she’s originally from LA, but has been living in the Midwest for most of her adult life. The concept is, as Daniel Pink mentions in his own book To Sell is Human, when talking to prospects, open things up rather than shutting them down by making people think you’re passing judgment on them.

When it comes to converting readers into customers, our job as blog content writers is to present choice, we stress at Say It For You. Given enough “space” to absorb the relevant and truthful information we present over time, consumers are perfectly able to – and far more likely to – decide to take action. Defining a problem, even when offering statistics about that problem, isn’t enough to galvanize prospects into action. But showing you not only understand the root causes of a problem, but have experience in providing solutions to very that problem can help drive the marketing process forward.

But what I don’t mean in advising you to present a variety of options is the “Swiss army knife” approach – you don’t want your blog to be an all-in-one marketing tool that forces a visitor to spend a long time just figuring out the 57 wonderful services your company has to offer!. What you can do with the blog is offer different kinds of information in different blog posts.  I often remind business bloggers to provide several options to readers, including “read more”, “take a survey”, “comment”, or “subscribe”. On websites with no e-commerce options, of course, “Contact” might be  the ultimate reader “compliance” step.

I think the important take-away from Collins’ “Where-are-you-from?” approach is that people are different. Action-oriented readers will want our best recommendations from among the choices. Idea-oriented persons will want to know about the business owners’ core beliefs underlying the way that business is structured. A process-oriented reader will want to know how the process of purchasing and using the product or service works.

To sell what you do and how you do it is human, but be sure to open up a variety of options in your blog!

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