Connecting With Buyers A’ La Ford

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“Ford Motor Co. set out to put the world on wheels with the Model T.  Here’s how the company attempted to brand itself through advertising and how it pitched its product to early everyday drivers including women,” USA Network writes in the special section of the March 10 issue of my newspaper.

As I analyzed the Model T ad reproduced  in my Indianapolis Star (an ad created fully one hundred years ago!) I noticed a number of smart marketing principles at work, guidelines we content marketers can put to use today…

Market with the end in mind

“To the woman at the wheel of a Ford car, every road seems straight and smooth; hills melt away and rough places are easy.”  The goal of content marketing should be to leave readers absolutely knowing why they need to care, not about your product or service, but about the way they are going to feel after using it! 

Your Unique Selling Proposition

“Don’t tell them what you do.  Tell them what you do for them,” Certified Business Coach Andrew Valley advised in a guest post years ago in this Say It For You blog. “You must tell the listener how your product or service can benefit that person, and how you can do it better or differently than others who do what you do.”

 

Understand buyers’ concerns

“When a woman hesitates to manage a heavy car, when she needs an extra one for personal of family use, or when her means forbid the drain of high upkeep cost…” In content marketing, making claims such as “least expensive, or “most affordable” are totally ineffective compared to communicating that you understand and are ready to address buyers’ deepest concerns.

In his business skills and development book The Presentation Secrets of Steve Jobs, Carmine Gallo reminds marketers to focus on results. “Remember, your widget doesn’t inspire,” he reminds us. Ford marketers obviously knew how to address potential buyers’ deepest concerns. – “She should have the easily handled, easily parked, reliable service of a Ford,”

Aim to inspire

While a company’s website, brochure and blog typically explain what products and services are offered, who the “players” are and in what geographical area they operate, the better content pieces give at least a taste of the corporate culture and some of the owners’ core beliefs.

As the author of the piece on the Model-T observes, “This ad uses the automobile as a symbol of freedom”.

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A Taste of Wine and Content Cues

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This week’s Say It For You blog posts are inspired by items in issues of Wine Spectator which I think offer clues to the most attention-grabbing and impactful ways of marketing a product or service through content……(Today’s quotes come from the March 2024 issue of the magazine).

Using unlikely comparisons
Looking for an acoustic guitar, Bruce Sanderson writes, “It occurred to me that tone woods are to an acoustic guitar what grape varieties are to wine.”

Turns of phrase catch readers by the curiosity,” I realized years ago. Putting ingredients together that don’t seem to match is not only an excellent tool for creating engaging marketing content, but also a good teaching tool. Going from what is familiar to readers to the unfamiliar area of your own expertise, allows your potential customers to feel smart as well as understood.

Introducing “insider” terminology
If you’re a wine lover, you’ll want to check the UGA on the label, pinpointing the region in Italy from which the grapes originated..The designation is brand-new, with 2024 vintage wines the first to be allowed to display the “credential”,  Alison Napjus explains…

In marketing content, once you’ve established common ground, reinforcing to readers that they’ve come to the right place, it’s important to add lesser-known bits of information on your subject, which might take the form of arming readers with new terminology, serving several purposes:

  • positioning the business owner or professional practitioner as an expert in the field
  • adding value to the “visit” for the reader
  • increasing readers’ sense of being part of an “in-the-know” grouphttps://www.sayitforyou.net/using-tidbits-of-information-in-blogs/allow-me-to-introduce-new-terminology

Using the power of story
“When I was embarking on my first trip to Europe as a young trumpeter, the great saxophone player Ben Webster pulled me aside and gave me some of the best advice a 19-year old who had never traveled outside of the country could ever receive: “Wherever you go, eat the food the real people eat.”

In creating content for business, I recommend including anecdotes about customers, employees, or friends who accomplished things against all odds. That shifts the focus to the people side of things, I explain to clients, highlighting the relationship-basedaspects of your practice, plant, or shop.

Educating prospects and customers
“In 2019 the Guigals opened their wine museum in Ampuis, which introduces visitors to the history of vineyards and winemaking in the Rhone dating back to Roman Times.”

Content writers need to include information that can continue to have relevance even months and years later, material that is evergreen and which adds to readers’ knowledge of the subject.,

While becoming a wine connoisseur may be furthest from your mind, these “sips” from Wine Spectator can offer valuable insights for creators of marketing content.

 

 

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Content That Connects Theme to Character

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“It might seem like nonfiction writers get off easy when it comes to developing characters; we don’t have to create them from whole cloth…the people we’re writing about already exist,”  everand.com remarks..True, but when it comes to creating content for online marketing, what I’ve found is that, while the “characters” certainly exist, readers too often have never been properly introduced to them!

In one of the very earliest books I read on content creation, Creating Buzz With Blogs, Ted Demopoulos posited that content creates buzz when people feel as if they know you, because “people like to do business with people they know”.  In other words, content needs to provide valuable information to readers, but that content needs to introduce the people who are providing the products and services being marketed.

Scott Greggory of Forbes calls it “highlighting your humanity to help your brand stand out”. “If your company sells a certain brand of tires, cell phones, or frozen pizza, you are literally no different from every other establishment that sells the same item,” Greggory says. What differentiates your company and builds loyalty is only a more human experience.

Writer’s Digest  contributor Sharon Short uses the Wizard of Oz  as an example:

What’s the story really about? Finding value and joy in home and family.  But that’s hardly memorable enough to entice a book purchase, Stone admits.  It’s the characters – Dorothy herself, Scarecrow, the Tin Man, the Cowardly Lion, the Wicked Witch of West,  Aunt Em, who connect with and impact readers.

 There are many aspects to be considered in creating online marketing content, including offering how-to tips, emphasizing unique aspects of the product or service being offered, opinion pieces on industry issues, and offering “startling statistics” to emphasize the scope of the problem you’re offering to help solve.

At Say It For You, we know that, when searchers find your post or article, they already have an interest in (and probably some core knowledge about) your subject. To move them to the next step, you need to “prove your case”, demonstrating that you know a lot about the problem you’re proposing to solve, and that you and your staff have the experience, training, and degrees needed to solve that problem. You might even “get into the weeds” by offering specific recommendations.

But, as an integral part of “brand positioning”, highlight the “characters” in the story, we remind business owners and professional practitioners, those people who have been — and who will be — delivering on that brand. In marketing content, it’s vital to connect theme to character.

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It’s the Chef, Stupid, Not the Food or the Decor

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The latest Forbes Special Issue devotes an entire page to restaurant reviews:

  • “Lively French bistro with Austrian overtones in menu and decor, epitomized by its sensational schnitzel Viennoise.”
  • “Magnificent Middle Eastern meals, especially the breads and spreads.”
  • “Blonde wood room effectively fuses two of the world’s greatest cuisines: Japanese and Peruvian.”

As a person who appreciates both good food and good content, I couldn’t help thinking that, of the 25 different descriptions of sumptuous eateries, all highly complimentary, there was only one that stood out above the rest:

“Iconic chef Marcus Samuelson’s new restaurant reflects the fusion of his birthplace Ethiopia and his adoptive home of Sweden, where he was raised. The blending of the two influences is astonishingly successful in one delectable dish after another.”

In another Forbes article, one published more than ten years ago, “5 Keys to Successful Small Business Marketing”, Ty Kiisel wrote, “Because business is personal, sharing a little of yourself makes you more accessible. People like doing business with other people. Over the years,” Kiisel revealed, “my readers have gotten to know me because I share with them some of the details of my life.”

The Forbes restaurant reviewer, by sharing information about the chef,  not only about the food, made me feel that I was meeting a person, not merely being presented with a product.

In content marketing, we teach at Say It For You,  stories that “humanize” the owners and workers, even stories about past mistakes and struggles, tend to generate feelings of admiration for –  and trust in – the entrepreneurs or professional practitioners who overcame both outside obstacles and the  effects of their own early mis-steps.

It comes down to storytelling – Why did those owners choose to do what they do? Where did they come from? What are they most passionate about? What are they trying to add to – or change – about their industry?

It’s the chef, (stupid), not the food or the decor.

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Can You Be More Specific?

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“Capitalize on the post-holiday rush by driving incremental purchases amongst shoppers redeeming gift cards, taking advantage of longer sales windows or making returns,” the 2024 Digital Marketing Playbook advises. Just two weeks ago, at the Business Spotlight, I recall one of the presenters doing precisely that kind of “capitalizing” on post-holiday needs. When it was Troy Larson’s turn to give a 60-second “pitch” for his Alder Avenue Home Handyman business, he offered to help all of us not-so-handy parents assemble all those Christmas gifts.

“When a business understands their customers’ needs, they can tailor their products and marketing plan to better serve those needs, momencrm.com explains naming five main needs: 1. price points 2.convenience 3.sustainability 4.transparency 5.control/options. However, successful marketing messages are delivered “across channels when and where each person is most receptive”, epsilon.com emphasizes.

Researching and understanding your target market is one of the ABCs of all content marketing. Read, read, read, is my best advice as a content marketer, from local business publications to your competitors’ marketing materials – it all helps you hone your own message, we teach at Say It For You.

Using blog posts and newsletter issues to highlight specific services and product uses is a way to achieve razor-sharp appeal to prospects with an urgent, precise need. Interviewed for the article “Tips From the Inside” in Inc. Magazine, the purchasing agents of mega corporation Northrup Grumman answered: “Be as specific as possible when describing what you can do for us.”

 In Digital Marketing for Dummies, the authors stress that content marketing works only to the extent it is specific; the more specific you are in describing the shortcuts and solutions, the more engaging that content will be. What we have learned over the years at Say It For You is that the benefit of describing specific solutions holds true even if that solution is not one that fits precisely into the searcher’s inquiry – the general impression readers get is that they’ve come to a place where problems get solved!

Assembling the bicycle your daughter received for Christmas is only one of hundreds of different tasks that Alder Avenue handymen perform. But the secret of the “pow” in Troy Larson’s 60-second marketing “pitch” was that it was so very specific.

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