It’s the Chef, Stupid, Not the Food or the Decor

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The latest Forbes Special Issue devotes an entire page to restaurant reviews:

  • “Lively French bistro with Austrian overtones in menu and decor, epitomized by its sensational schnitzel Viennoise.”
  • “Magnificent Middle Eastern meals, especially the breads and spreads.”
  • “Blonde wood room effectively fuses two of the world’s greatest cuisines: Japanese and Peruvian.”

As a person who appreciates both good food and good content, I couldn’t help thinking that, of the 25 different descriptions of sumptuous eateries, all highly complimentary, there was only one that stood out above the rest:

“Iconic chef Marcus Samuelson’s new restaurant reflects the fusion of his birthplace Ethiopia and his adoptive home of Sweden, where he was raised. The blending of the two influences is astonishingly successful in one delectable dish after another.”

In another Forbes article, one published more than ten years ago, “5 Keys to Successful Small Business Marketing”, Ty Kiisel wrote, “Because business is personal, sharing a little of yourself makes you more accessible. People like doing business with other people. Over the years,” Kiisel revealed, “my readers have gotten to know me because I share with them some of the details of my life.”

The Forbes restaurant reviewer, by sharing information about the chef,  not only about the food, made me feel that I was meeting a person, not merely being presented with a product.

In content marketing, we teach at Say It For You,  stories that “humanize” the owners and workers, even stories about past mistakes and struggles, tend to generate feelings of admiration for –  and trust in – the entrepreneurs or professional practitioners who overcame both outside obstacles and the  effects of their own early mis-steps.

It comes down to storytelling – Why did those owners choose to do what they do? Where did they come from? What are they most passionate about? What are they trying to add to – or change – about their industry?

It’s the chef, (stupid), not the food or the decor.

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Can You Be More Specific?

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“Capitalize on the post-holiday rush by driving incremental purchases amongst shoppers redeeming gift cards, taking advantage of longer sales windows or making returns,” the 2024 Digital Marketing Playbook advises. Just two weeks ago, at the Business Spotlight, I recall one of the presenters doing precisely that kind of “capitalizing” on post-holiday needs. When it was Troy Larson’s turn to give a 60-second “pitch” for his Alder Avenue Home Handyman business, he offered to help all of us not-so-handy parents assemble all those Christmas gifts.

“When a business understands their customers’ needs, they can tailor their products and marketing plan to better serve those needs, momencrm.com explains naming five main needs: 1. price points 2.convenience 3.sustainability 4.transparency 5.control/options. However, successful marketing messages are delivered “across channels when and where each person is most receptive”, epsilon.com emphasizes.

Researching and understanding your target market is one of the ABCs of all content marketing. Read, read, read, is my best advice as a content marketer, from local business publications to your competitors’ marketing materials – it all helps you hone your own message, we teach at Say It For You.

Using blog posts and newsletter issues to highlight specific services and product uses is a way to achieve razor-sharp appeal to prospects with an urgent, precise need. Interviewed for the article “Tips From the Inside” in Inc. Magazine, the purchasing agents of mega corporation Northrup Grumman answered: “Be as specific as possible when describing what you can do for us.”

 In Digital Marketing for Dummies, the authors stress that content marketing works only to the extent it is specific; the more specific you are in describing the shortcuts and solutions, the more engaging that content will be. What we have learned over the years at Say It For You is that the benefit of describing specific solutions holds true even if that solution is not one that fits precisely into the searcher’s inquiry – the general impression readers get is that they’ve come to a place where problems get solved!

Assembling the bicycle your daughter received for Christmas is only one of hundreds of different tasks that Alder Avenue handymen perform. But the secret of the “pow” in Troy Larson’s 60-second marketing “pitch” was that it was so very specific.

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“Facing Up” Blog Content is a Great Idea

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Webpages with lists of staff are often one of the most-viewed pages on a company’s website, yet some companies don’t have any people represented in detail, Karen Carlson of LRS Web Solutions regrets. “They say it’s too much work to maintain, they receive spam emails, or that they’re worried other companies will pilfer their best employees.” While acknowledging those very risks, Carlson emphasizes that “The bigger risk is leaving your business faceless.”

AARP editors agree, recognizing eight senators, among them Thomas TIllis of North Carolina caretaker for his grandmother, and Maggie Hassan of New Hampshire, caretaker for her son who has cerebral palsy. The photos, along with the stories, serve to make real legislators’ tireless efforts to improve the U.S. healthcare system.

“Today’s users want to do more than just purchase from a company,” Carlson explains. “They want to put faces with names.” At Say It For You, we translate that into “authenticity blogging“, using the content to provide readers an intimate look at what goes into providing your products and services. After all, it’s the employees who are in the field and on the phone with customers and clients. Although often employees see blogging as just one more task to make their work load heavier, my team members want to interact with those employees and, in fact, highlight their accomplishments and insights along with their photos.

For some business or practice owners, a combination blogging plan turns out t be just right, with my Say It For You team providing professionally written content, thus maintaining the regularity and research needed to win search engine rankings, but with employees providing their very special touch when their time and their regular duties allow.

Blog content marketing based solely on the features of products and services is simply not likely to work. Yes, for blogs to be effective, they must serve as positioning statements and describe a value proposition. But blogs cannot do that without connecting. Showing the “faces” and the people behind those faces has the power to “amp up” the connective power of marketing content.

“Facing up” your blog content is a very good idea!

 

 

 

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Boxing Day For Bloggers

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Day after Christmas is when Boxing Day is observed in Great Britain, Australia, and Canada, a time for retail sales, special sporting events and for making gifts to the poor. In a way, though,  for business people, today, the day after New Year’s, is our “Boxing Day”, our first best chance to put all those resolutions into practice….

Our big challenge
As content writers, our big challenge moving forward is overcoming “content shock”, which, as readable.com explains, is “the experience of being desensitized to perfectly good content by the sheer volume of texts being thrown our way every day due to technological advancement”. The secret is to make content accessible, written in a way that is easy to understand, the Readable authors advise.

Keeping it conversational
Formality may be appropriate for whitepapers, but for blogs, an informal style is preferred. At Say It For You, I stress first person business blog writing because of its one enormous advantage – it shows the people behind the posts, revealing the personality of the business owner, practitioner, or the team standing ready to serve customers. Still, all content writing in blogs is actually “second person” in that every piece of information offered has to be about the readers. I prefer first and second person writing in business blog posts over third person “reporting”.

Keeping it readable
According to Readable.com, the golden rules for readability are:

  • Write at the correct reading level.(An eighth-grade reading level is recommended for most blogs. Web FX cautions).
  • Shorten your sentences. (Short sentences have “pow!”, and, particularly in titles, can be easily shared on social media.)
  • Reduce the number of long words. (Blog readers are scanners, and their eyes will focus on the most important words, the ones relating most directly to their search.)
  • Scrub your copy of jargon and acronyms. (While jargon is admittedly a handle-with-care writing technique, I believe it’s important to add lesser known bits of information, giving readers a feeling of being “in the know”.)
  • Don’t overuse adverbs.(The shorter and more direct a statement, the more impact it will have.)

Today,  the 2024″blog content writers “Boxing Day”, is the first day we have to put all these writing tips and New Year’s business-building resolutions into action….

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M’splaining Yourself in Your Content

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“We might even be the smartest people in the room,” writes Matthew Grob of Mensa, “but does that always mean we should always be compelled to demonstrate that?” Mensans probably do more m’splaining (boasting of their brain power) than most, Grob admits, but “we might not always be correct, factually or politically.” Given the options in any conversational situation, he advises his fellow Mensans: “select the one that avoids m’splaining.”

One concern many new clients of Say It For You express to me is that they don’t want to come across as boastful in their blog content. At the same time, they know they need to convey the reasons prospects ought to choose them over their competition. Let the facts do the boasting, is my advice. The whole secret of content marketing is that, rather than running traditional ads for your brand of hats, or vitamins, or travel, you provide lots of information on the history of hats, on why vitamins are good for you, and about exciting places to go on safari.  Consumers interested in your subject, but who never even knew your name, will come to see you as an information resource.

When you think about it, blog posts are like “flip-flopped” job interviews, in which the blog reader “candidate” is interviewing the provider. Just as in a face-to-face interviews, those searchers read what you put out there in your blog posts and evaluate that content in light of their own needs.  Subtle “m’splaining” is needed to demonstrate ways in which the provider stands out from the competition.

But, “boasting” isn’t going to do the trick, and language such as “innovative solutions”, “great customer service”, “world-class”, or “game-changing”, as David Meerman Scott points out, can be perceived as exaggeration. Instead, conveying the special “flavor” and personality of your brand and your people is precisely what blogging for business needs to contribute to your overall marketing strategy.

With the right kind of “boasting”, business owners and practitioners can project the kind of confidence that inspires trust and, ultimately, drives sales.

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