Put the Emotion Back in B2B Blog Marketing

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Do emotional connections count in business-to-business blog marketing? According to Jeanette Maw McMurtry, you’d better believe they do. When personal values are present in a business choice, the author notes, purchasers are eight times more likely to pay a premium price. Sales trainers talk a lot about SEP (unique selling propositions), but it is our ESPs (entional selling propositions) that make the different, McMurtry cautions.

There are certain “behavior “drivers” marketers need to keep in mind:

  • Authority – Use research reports, statistics, and testimonials to add strength to your message. “Authority” is an important term in blog marketing, as we explain at Say It For You, because Google’s algorithms are sensitive to authority when selecting which content to match with a reader’s search in any given category.
  • Social proof – Who else that they know is using your product or service? There are actually several kinds of proof you can use, including statistics and testimonials.
  • Credentializing proof (degrees, newpaper articles you’ve written or that have been written about you.
  • Reciprocity – Stories of “give-back” to loyal customers and to the community reinforce trust.
  • Scarcity – People flock to own what they believe they may not be able to get later on.

One very powerful emotion is fear, McMurtry reminds marketers. Thought-provoking questions can inspire prospects to think about their problem and about the creative solutions you offer. In fact, the two dominant buying motives are desire for gain and fear of loss, Salesforce teaches, and most salespeople use the wrong one when trying to motivate a prospect to buy.

In blog marketing’s race, as Jeremy Porter Communications teaches, “those who make the most emotionally persuasive argument win.” One question that constantly arises in Say It For You blog content writing training meetings is this: Can emotional blog marketing be effective in B2B situations?

The answer is a resounding “Yes!” – Go full steam ahead in putting the emotion back into BsB marketing!

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Blog Away Purported Providers

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“Do you know who does most of the estate planning work in our country?” attorney Brian Eagle asked at the start of his professional education lecture series. The startling answer – not legal professionals, but real estate agents and corporate human resource departments.

Since proper and complete estate planning, Eagle teaches, is meant to help organize one’s affairs in such a way as to “give what I have to whom I want, the way I want, and when I want, saving every last tax dollar, professional fee and court cost possible,” merely signing 401(k) beneficiary forms or property purchase agreements is hardly going to get the job done….

One core function of a business blog is explaining to readers what it is you do. As Certified Business Coach Andrew Valley once explained in a 2020 Say It For You guest post, “You must tell the listener how your product or service can benefit that person, and how you can do it better or differently than others who do what you do.”

But what about those many others who think they can offer advice on “what you do”, pushing out content on your topic, but who totally lack experience and training in your field of expertise? Your USP, or Unique Selling Proposition, Valley stresses, must be unique; something competitors cannot claim or have not chosen to emphasize in their promotions. A USP, Valley says, raises your business or practice above the “noise”.

Just as Eagle Wealth Management lists client objectives that can be accomplished only with the guidance of experienced and trained legal professionals, including:

  • control – giving “to whom I want, the way and when I want”
  • tax savings
  •  avoiding court costs
  • privacy
  • conflict avoidance

through your blog, you must make clear to readers how your experience and training benefits prospects and clients in ways that “shortcuts” – and lesser-trained providers – cannot.

“A good way to get more participants is to address and solve their challenges. By first mapping out the challenges your audience faces and then showing what it takes to  truly satisfy and solve these challenges, you will be able to stand out in the crowd of providers,” Eline Hagene writes in frontcore.com.

You can leave “purported providers” in the dust when you demonstrate ways in which your clients can achieve “what they want and how they want it”!

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Blog Like a Fundraising Round

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One of the all-time best pieces of advice for blog content writers that I’ve heard comes from an unlikely source – corporate startup fundraising consultant Kristen Copper, CEO of Startup Ladies. “A round is a cycle of fundraising that clearly defines the amount of money being raised and how it will be used within a defined time,” Cooper explains

It’s important for business owners and freelance blog content writers to remember that the title and the actual blog post content must be congruent, so that readers find the kind of information they’ve been led to expect. It’s all well and good to use keyword phrases in blog titles in order to win online search, but the blog post must deliver on that implied promise, by providing content that is on topic and on target for the search terms.

Blog content writers face a challenge when it comes to clearly defining readers’ expectations. Analytics can offer after-the-fact clues (how long readers remain on the page, who many of them click through to website landing pages, email us, or sign up for an RSS, but it is our job to communicate clearly the extent to which our product or service can be expected to deliver results within a clearly defined time period.

On another note, Cooper mentions the importance of a “lead investor”, a person or group working directly with the founder of a company. The “lead” not only makes a substantial initial investment in the company, but makes introductions and connections, putting their own name behind the fundraising effort. The parallel in blog marketing is testimonials.

Client testimonials can boost credibility in two ways: Customer success stories help prospects decide to do business with you. At the same time, the process of writing or posting the recommendation or even being interviewed for a testimonial reinforces the commitment of the “lead customers” themselves..

In blogging for business, content writers can use the model of a fundraising round, clearly defining expectations and using “lead customers”.

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Blog About Your Roots, Favorite Materials, and Clever Hacks

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While I spend very little time crafting candles or crocheting cushions, I absolutely loved Taryn Mohrman’s article “Let’s Get Crafty” in the March issue of Woman’s Day, presented in honor of National Crafting Month (who knew?).

Taryn’s introductory piece had three parts:

My crafting roots – When she was little, her dad encouraged her to re-imagine and re-create., encouraging her love of design.
Favorite material – spray paint.
Clever hack – She uses shellac primer and sealer before spray painting, so that her projects last much longer.

As head of a team of blog content writers at Say It For You, I realized that Taryn Mohrman had used several of the blogging “hacks” we teach content writers:

First person business blog writing – it shows the people behind the posts, revealing the personality of the business owner, practitioner, or the team standing ready to serve customers.

Sharing personal background – People tend to buy when can they relate emotionally to the person bringing them the message.

Stating an opinion (favorite material) – Whether you’re blogging to promote a business, a professional practice, or a nonprofit organization, you should share your opinion or slant.

Offering a specific practical tip or trick to help readers do what they want to do, but faster, better, and more easily. Mohrman includes a simple recipe for a scrub – sugar coconut oil, and gel food coloring..

Other articles included in this Woman’s Day issue illustrate other blog post approaches and “clever hacks”:

Toni Lipse answers the question “What’s the difference?” (between crocheting and. Knitting). In creating content for marketing blogs, we need to keep in mind that people are online searching for answers to questions they have and for solutions for dilemmas they’re facing. But searchers haven’t always formulated their questions, and so what I suggest is that we do that for them in our content. .

A testimonial by Nancy Landrum explains how crafting helped her battle depression after being widowed twice and losing her eldest son. Customer testimonials in blogs are a powerful form of social proof; readers are more likely to follow the actions others have already taken.

Whether you’re getting crafty with spray paint or with words, make sure to share some clever hacks – and, even more important – a glimpse into your own roots, favorites, and opinions!

While I spend very little time crafting candles or crocheting cushions, I absolutely loved Taryn Mohrman’s article “Let’s Get Crafty” in the March issue of Woman’s Day, presented in honor of National Crafting Month (who knew?).

Taryn’s introductory piece had three parts:

  1. My crafting roots – When she was little, her dad encouraged her to re-imagine and re-create., encouraging her love of design.
  2. Favorite material – spray paint.
  3. Clever hack – She uses shellac primer and sealer before spray painting, so that her projects last much longer.

As head of a team of blog content writers at Say It For You, I realized that Taryn Mohrman had used several of the blogging “hacks” we teach content writers:

  1. First person business blog writing – it shows the people behind the posts, revealing the personality of the business owner, practitioner, or the team standing ready to serve customers.
  2. Sharing personal background – People tend to buy when can they relate emotionally to the person bringing them the message.
  3. Stating an opinion (your favorite “material”) – Whether you’re blogging to promote a business, a professional practice, or a nonprofit organization, you should share your opinion or slant.
  4. Offering a specific practical tip or trick to help readers do what they want to do, but faster, better, and more easily. Mohrman includes a simple recipe for a scrub – sugar coconut oil, and gel food coloring..

Other articles included in this Woman’s Day issue illustrate other blog post approaches and “clever hacks”:

  • Toni Lipse answers the question “What’s the difference?” (between crocheting and. Knitting). In creating content for marketing blogs, we need to keep in mind that people are online searching for answers to questions they have and for solutions for dilemmas they’re facing. But searchers haven’t always formulated their questions, and so what I suggest is that we do that for them in our content.
  • A testimonial by Nancy Landrum explains how crafting helped her battle depression after being widowed twice and losing her eldest son. Customer testimonials in blogs are a powerful form of social proof; readers are more likely to follow the actions others have already taken.

Whether you’re getting crafty with spray paint or with words, make sure to share some clever hacks – and, even more important – a glimpse into your own roots, favorites, and opinions!

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Blog Using Presentational Coloration

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In How Magicians Think, author Joshua Jay explains that, when he borrows a coin from you and makes it disappear, the words he uses during the disappearance “can radically change the experience in your mind”. .Jay might say, for example, “Watch as your coin fades away slowly, dissolving into the air.” Alternately, he might say “And just like that…pow! The coin is gone.” In fact, Jay adds, neuroscientists have shown that most of our experiences are shaped as much by an impression rather than by the event itself.

In blog marketing, we realize at Say It For You, an online searcher’s impressions will have a large role in shaping the outcome of the visit. Since we, as ghostwriters, have been hired by clients to tell their story online to their target audiences, we need to do intensive research, taking guidance from the client’s experience and expertise The goal – conveying the relationship between the visitor and the business owner and their shared experience. But no matter who is responsible for creating the blog content, remember this: Readers who visit your blog are judging their experience in learning about the business owner or practitioner behind the blog.

As part of offering business blogging assistance, I’m always talking to business owners about their customer service.  The challenge is – every business says it offers superior customer service! (Has any of us ever read an ad or a blog that does not tout its superior customer service? But the words you use in saying it are part of the presentational coloration that can make the difference in demonstrating that your customer service exceeds the norm.

Actual color is very important in presentation, as the Zoho blog brings out, because colors affect us at a subconscious level, and “can make the difference between someone liking an idea or rejecting it.” Interestingly, the advice Zoho gives about choosing only one primary color for each slide is in keeping with my own blog content writing advice about the Power of One.

Precisely because an online searcher’s impressions will have a large role in shaping the outcome of the visit, it’s important to blog using presentational coloration.

 

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